Dynamics 365 Wave 2 April 2020 start planning……..

January 28th, 2020 by Stephen Jones Leave a reply »

The first release wave of 2020 for Dynamics 365 in April will contains hundreds of new features across Dynamics 365 applications including: Sales, Marketing, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce and Business Central.

During April 2020, Microsoft will turn on all environments to receive the 2020 release wave 1 features.
The updates will be deployed on your environments automaticallyfollowing their Safe Deployment Process (SDP).

Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Commerce:
- You can configure the maintenance day and time windows in Lifecycle Services (LCS).
- You’ll receive an email if you opt in to receive LCS notifications.
- You’ll be able to select the designated tier 2 sandbox for the update.
– The sandbox environment will be updated followed by the production environment.

You’ll have five business days for testing and validation.

So its important to consider testing and training with previews beforehand.

If you need consulting resources to assist, with testing and training in new features during April there is only a 5 day window and all customers will be upgraded in April so plan ahead to schedule any consulting resources you may need,

The downloadable PDF will be available on January 31, 2020.
Highlights from Customer Engagement applications include:
Dynamics 365 Sales continues to focus on user experience and sellers productivity improvements.
Dynamics 365 Sales Insights expands focus to include inside sales scenarios and enhances conversation intelligence capabilities. New features include deeper conversation analysis with emotion detection to enable sellers with the information they need, when they need it.
Dynamics 365 Customer Service expands agent productivity tooling to help organizations evolve a proactive and predictive service model.
Dynamics 365 Customer Service Insights optimizes the customer service experience through AI with new capabilities including richer integration with Power Virtual Agents and access to the insights data for in-depth analytics.
Dynamics 365 Field Service improves effectiveness through a new resource scheduling dashboard, integration with Dynamics 365 Supply Chain Management, and technician time entries.
Dynamics 365 Marketing remains focused on enabling marketers by enhancing product usability, personalized marketing capabilities with dynamic content for contacts, and integration scenarios with third-party content management systems and Microsoft Forms Pro.
Dynamics 365 Customer Insights enhances data profiling enrichment and segmentation capabilities, helping organizations better understand their customer data and derive actionable insights to drive business processes.

Highlights from Dynamics 365 Operations, Finance, Commerce, and HR applications include:
Dynamics 365 Human Resources expands capabilities for human resources professionals, employees, and managers in leave and absence and benefits management programs.
Dynamics 365 Commerce strengthens the personalized, omni-channel experience for consumers by adding e-commerce, providing smart product recommendations, and enhancing clienteling.
Dynamics 365 Fraud Protection helps merchants increase revenue and reduce fraud losses and costs while improving the consumer’s online check-out experience by releasing two new services, account protection and loss prevention.
Dynamics 365 Finance releases enhancements to: country-specific tax, invoicing, payment formats, and regulatory reporting capabilities to help global organizations stay compliant with newly introduced local regulations.
Dynamics 365 Supply Chain Management helps organizations reduce operational costs by: introducing customer self-service experiences, enhancements to asset management, and the new on-hand inventory service for inventory visibility across Dynamics 365 and other legacy systems.

Power Platform
New Power Platform capabilities combine Power BI, Power Apps, Power Automate, Power Virtual Agents, and the Common Data Service into an unmatched palette of tools to analyze data, build solutions, and automate processes. This release includes robotic process automation (RPA) capabilities in Power Automate, to automate rule-based tasks with point-and-click simplicity supporting on-premises or cloud-based apps.

Power Apps gains significant improvements for developers of all skill levels, improving the sophistication and usability of apps that are created across the web and mobile devices.

Microsoft business intelligence simplifies how organizations derive insights from transactional and observational data. It helps organizations create a data culture where employees can make decisions based on facts, not opinions. In this release wave, Power BI invests in four key areas including: intuitive experiences, a unified BI platform, big data analytics, and pervasive artificial intelligence (AI).

Early access available Feb 3, 2020
Test and validate new features and capabilities that will be a part of the 2020 release wave 1, coming in April, before they get enabled automatically for your end-users

General availability April 1, 2020 Production deployment for the 2020 release wave 1 begins. Regional deployments will commence on April 3, 2020.

Model-driven apps in Dynamics 365: The 2020 wave 1 release does not apply to customers of Dynamics 365 Customer Engagement (on-premises). The 2020 release wave 1 release will be applicable for the customers of both commercial and the Government Cloud.
Dynamics 365 Finance, Dynamics 365 Supply Chain Management, Dynamics 365 Commerce, or Dynamics 365 Business Central: The 2020 wave 1 release is applicable for customers of Finance + Operations (on-premises) as well. You can opt in to preview the new functionalities similar to online.
industry accelerators are included in this wave:

Nonprofit accelerator enables you to develop nonprofit solutions based on entities and attributes that nonprofits commonly leverage for constituent management, fundraising, awards, program delivery, and impact tracking.
Financial services accelerator enables you to quickly develop solutions based on entities and attributes that banks commonly leverage for customer experience and other business processes. These entities include banks, branches, financial products, loans, referrals, limits, requested facilities, and more.
Health accelerator allows you to build solutions and create new use cases and workflows with entities focused on enhanced care coordination and the ability to segment patients and providers based on Electronic Medical Record (EMR) data.
Automotive accelerator enables you to quickly develop solutions based on entities and attributes that dealerships and OEMs commonly leverage for customer experience and other business processes. These entities include deals, sales contracts, specifications, fleet, warranties, inspection, test drives, branding, business, customer-vehicle relationship, vehicle and equipment, lead, service and after-sales management, and more.

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