Skype for Business Online being retired in 2021

August 19th, 2019 by Stephen Jones Leave a reply »

Microsoft has stated that, “starting September 1, 2019 ), we will onboard all new Office 365 customers directly to Teams for chat, meetings, and calling.” (only 2 weeks away)

For those of you using Skype for Business On-premises this change will not affect you till July 2021.

Microsoft now feels that Teams provides all the functionality (and then some) that Skype for Business Online provided so they recommend that every Skype for Business Online customer upgrade to Teams.

In Teams Microsoft provides some of the features that aren’t offered in Skype for Business Online

• Dynamic 911 ◦Automatically find a caller’s current location so you can route to a PSAP (Public Safety Answering Point) call center operated by the local government. Dynamic E911 is due by the end of 2019

• Shorter Retention Periods◦Set retention periods to as short a 1 day – this ensures channel and chat data will be removed from all permanent storage locations in the Microsoft Teams service. This feature is also due by the end of 2019

• Teams and Skype Consumer interoperability With this latest feature you will be able to communicate between Microsoft Teams and Skype Consumer by using either chat or calling. This is due to release in Q1 2020

• Contact Center Integration and Compliance Recording
At Microsoft Inspire this year there was an announcement of these Teams partnerships: Five9, Genesys, and NICE, to enable Contact Center solutions. In addition, Compliance Recording will be offered by: ASC, NICE, and Verint!

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