General Availability of Unified Service Desk 4.1

May 22nd, 2019 by Stephen Jones Leave a reply »

Many new features.

https://blogs.msdn.microsoft.com/usd/2019/03/08/public-preview-of-unified-service-desk-4-1/

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/admin/whats-new-unified-service-desk-administrators?view=dynamics-usd-4.1

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/what-s-new-in-unified-service-desk?view=dynamics-usd-4.1

Unified Service Desk has an annual release cadence for the major version upgrades. Customers on Unified Service Desk 3.2 or a lower version, should plan to migrate to the latest/supported release of Unified Service Desk. Some features of earlier versions will be deprecated from earlier versions ofUnified Service Desk

Going forward, Unified Service Desk will support the last three releases (N-2 format). On the release of the next version of Unified Service Desk, the oldest supported version will be deprecated. For example, with the release of Unified Service Desk 4.2, Unified Service Desk 3.3 version will stand deprecated.1.) Unified Service Desk 3.2 and any lower versions

Hosted controls
• Hosted Control and Web Hosted Application of CCA Hosted Application
For the CCA Hosted Application type of hosted control, there are four types of Hosted App Type. Out of those, Hosted Control and Web Hosted Application are deprecated.

If you are using Hosted Control Hosted App Type of CCA Hosted Application, then use the USD Hosted Control type of hosted control.

Similarly, for Web Hosted Application Hosted App Type, use the Standard web application type of hosted control. The Web Hosted Application uses the paradigm of UII Web Application Adapter (UII action protocols) to talk and interact with Unified Service Desk. With the direction to use the Standard web application type of hosted control, use RunScript actions.

CRM Dialog hosted control
The CRM Dialog hosted control type is used to work with Dynamics 365 for Customer Engagement apps dialog. Microsoft is deprecating the CRM Dialog hosted control. As an alternative to Dialogs, use Business Process Flows or Canvas Apps.
In the Unified Service Desk, either use Unified Interface page ,or Standard Web Application type of hosted control. https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/important-changes-coming#dialogs-are-deprecated

•Interactive Service Hub Page hosted control
The Interactive Service Hub Page hosted control is used to host interactive service hub forms within Unified Service Desk. Upgrade to Unified Interface forms and use the Unified Interface Page hosted control.

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