Dynamics 365 April19 update – release notes

January 25th, 2019 by Stephen Jones Leave a reply »

https://cloudblogs.microsoft.com/dynamics365/2018/12/12/announcing-the-dynamics-365-april-19-release-timeline/

https://docs.microsoft.com/en-us/business-applications-release-notes/April19/index

The April ’19 release signifies a key milestone for Dynamics 365. It is the first major update where all customers across Dynamics 365 will be on the same latest version and on a consistent update schedule. It is also a template of how major updates will be done going forward in April and October every year. The most obvious change is the move to a Unified fluent interface.

The enhancements to Dynamics 365 applications in the April ’19 release include hundreds of new capabilities across Sales, Marketing, Customer Service, Portals, Field Service, Project Service Automation, Finance and Operations, Talent, Retail, and Business Central. Includes a new set of mixed reality experiences using Microsoft Layout and Microsoft Remote Assist. These are described in the links above and in a lengthy ‘What’s new” document

The April ’19 release delivers continued Artificial Intelligence capabilities that leverage the power of Microsoft AI research, tools, data, and the Power Platform to help organizations transform customer service, sales, and marketing functions.
• AI for Sales provides actionable insights to drive personalized engagement and proactive decision-making.
• AI for Market Insights enables business users to gather actionable insights based on what consumers say, seek, and feel about their brands and products. Optimize your customer service experience through AI enhanced analysis with Customer Service Insights.

Microsoft Layout
Design spaces in context with Dynamics 365 Layout. Bring physical designs from concept to completion with confidence. Import 3D models to experience room layouts as holograms in the physical world or in virtual reality.1 Share with stakeholders2 and easily edit layouts in real-world scale, to make better decisions before you build.

Dynamics 365 Remote Assist
Modernize your field service operations, so you can make the most of your time and money. With heads-up, hands-free video calling on Microsoft HoloLens, technicians can collaborate with any remote expert on PC or mobile to troubleshoot issues in context. Enable on-site technicians to share what they see with remote experts, while staying heads-up, hands-free with Remote Assist on Microsoft HoloLens. With modern tools like mixed reality video calling, annotations, and file sharing, technicians and remote experts can work together to solve problems in context.3

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