Microsoft Kaizala – secure mobile chat app for the U.A.E. mobile enterprise -ask Synergy Software Systems

November 21st, 2018 by Stephen Jones Leave a reply »

What is Microsoft Kaizala?
A disconnected value chain hinders productivity, slows down decision making, prevents the ability for insights to surface from the field, and creates potential for customer dissatisfaction. Today’s workplace extends well beyond organizational boundaries, and there is an increasing need to connect your entire business value chain, including your Firstline workers, vendors, partners, suppliers, and customers..

Today, consumer messaging apps are often used between people across the value chain, but this poses security, privacy and compliance risks to company data. Microsoft Kaizala aims to solve a lot of these challenges, especially in mobile-first, developing markets.

Microsoft Kaizala is a simple and secure mobile chat app for work, with easy sign-up using just a phone number.
It enables networks of people to connect and coordinate work across their roles, spanning Firstline workers, vendors, partners, suppliers, customers, and citizens. Many organizations are already doing amazing things with Kaizala.

Communicate across dynamic networks: Kaizala supports diverse group types such as: hub and spoke, hierarchies, and public groups – which model the
communication needs of your organization. Use it to connect with your customers and partners or your Firstline workers. Temporal and geo-fenced groups make the set-up and discovery of groups easy, and large group size of up to 1 million users enables scenarios such as government-to-citizen communication.

Digitize business processes to coordinate work and gather field insights: Across every business, there is valuable data that originates at the front lines and out in the field, from sales metrics, to customer experience and operational insights. The problem is that much of it is either still paper-based or not getting recorded at all. Kaizala makes it. Gather field insights in mobile-first, dynamic environments with built-in actions such as surveys, polls, jobs and more.

Integrations with Office 365 services such as Power BI and Microsoft Flow allow you to quickly build customizable business workflows that use Kaizala’s chat interface. Kaizala allows you to integrate with existing applications and systems so you can connect your business end-to-end and digitize manual, paper-based procedures.

The built-in reports on the management portal let you visualize and analyse the data – giving you real-time insights into your business and helping drive day to day efficiencies. You can also build custom cards to support your line of business tasks using Kaizala aggregation service.

Manage and secure your data: Kaizala is served from the hyperscale global network of Azure datacentres and data is encrypted at rest and in-transit. Advanced IT administration capabilities with the Kaizala management portal allow business owners to view reports, create and manage groups, define group policies etc. Kaizala supports key compliance standards such as ISO 27001, SOC2, HIPAA, GDPR and more.

How do I get access to Kaizala?
Customers that are currently licenses on Office 365 and Microsoft 365 Business products (Office 365 Business Essentials, Office 365 Business, Office 365 Business Premium and Microsoft 365 Business) in eligible 28 markets* will be able to utilize Microsoft Kaizala starting mid-November.

Kaizala is now turned on by default in these products, with the ability for tenant administrators to opt out. A more detailed on the communications timeline is found below:
• Communications sent to tenant administrators letting them know about the Kaizala backfill (end October)
• Message Center Admin comms (11/5)
• Blog post on the Kaizala Microsoft Tech Community, outlining the product value prop, availability with Office 365 and how to access the product
• Kaizala backfilled in SMB tenants (Mid-November)

What next?
Contact your UAE Microsoft 365 partner Synergy Software Systems 0097143365589
Download the Kaizala mobile app for free from Google Play Store or App Store

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