Windows 10 October 2018 Update (Redstone 5) now Available

November 18th, 2018 by Stephen Jones Leave a reply »

After its initial release on October 2nd and then its withdrawal from public availability due to data loss bugs, the Windows 10 October 2018 Update was re-released last week.

The last two feature updates have not gone smoothly for Microsoft. Both the April 2018 Update and the October 2018 Update have shaken the confidence of Windows users across the globe. The latter release was pulled from its release status for nearly six weeks due to serious data loss bugs,

Some initial reports indicate thatmapped drives to Windows Server 2019 and Windows Server Version 1809 are not working with Windows 10 Version 1809. There are also acknowledged issues relating to Trend Micro software and AMD Radeon HD 2000/4000 video cards. So the widespread perception of on a flawed development and testing process seems to be justified. Microsoft laid off a load of tester in 2014. As part of the general move to Devops and early user feedback in the pursuit of agility and amore frequent code release cadence. However such early adopter/crowd testing/early adopter approaches while useful for improving user interaction and functionality is not a substitute for formal testing.

Many worry about the same approach to Dynamics. The roles of telemetry and automated, self elarning test tools should not be underestimated. new leadership of the Windows team is committing to better quality moving forward. Michael Fortin, the new Corporate Vice President for Windows after the departure of Terry Myerson, wrote more than 2,000 words on the official Windows Blog to discuss quality for Windows 10.
He refers to a key metric that tells Microsoft quality is improving over the lifetime of Windows 10. The Customer Incident Rate (CIR) is measured in hundreds per million devices and spiked at its highest level under Windows 10 in August 2015 at around 1500 CIR’s. Since then it has steadily declined over the last three years with the April 2018 Update seeing a CIR of approximately 500.

No doubt that reduced need for technical support via customer service calls or chat is a solid indicator. Whether individual users are not experiencing severe enough issues to trigger support options or whether they are just living with the problems, or resolving them by searching for an answer on the Internet is unknown.

Aother stat, Net Promoter Scores (NPS), are derived by asking users to rate their experience with Windows 10. Promoters and detractors are then documented and a ratio is created to show the positive or negative trends. According to Fortin, the Windows 10 April 2018 Update currently has the highest MPS of any version of Windows 10. So it’s not all bad and maybe Microsoft does listen.

Transparent communication with customers is an essential step to win back confidence. A successful Windows 10 19H1 release is going to be the next crucial step.

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