Dynamics 365 – Ai and mixed reality apps in October 2018 release

October 21st, 2018 by Stephen Jones Leave a reply »

AI and mixed reality business applications for Microsoft Dynamics

Dynamics 365 was introduced two years ago and breaks down the traditional silos of customer relationship management (CRM) and enterprise resource planning (ERP). Microsoft has reimagines business applications to be: modern, unified, intelligent and adaptable solutions that are integrated with Office 365 and natively built on Microsoft Azure. The azure platform has enabled the release of new AI and mixed reality applications, that will deliver out-of-the-box insights by unifying data and infusing it with advanced intelligence to guide decisions and empower organizations to make informed actions:

Dynamics 365 AI for Sales: Helps salespeople prioritize their time to focus on deals that matter most, offers a detailed analysis of the sales pipeline, and surfaces insights that enable smarter coaching of sales teams.

Dynamics 365 AI for Customer Service: Surfaces automated insights that help guide employees to take action and leverage virtual agents to help lower support costs all without writing any code.

Dynamics 365 AI for Market Insights: Helps empower marketing, social media and market research teams to make better decisions.

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