Windows 10 April update

May 28th, 2018 by Stephen Jones Leave a reply »

The Windows 10 April Update is causing stress for users, with many claiming their PCs were wiped clean after they hit OK on the update prompt.
Windows message boards were bombarded with complaints after users found that the “restart and install” prompt for the Windows 10 update led to a blank screen with a message saying:

C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you’re connected to the network or internet, and then try again. If the location still can’t be found, it might have been moved or deleted.

The screen has no icons and a few users were only able to remedy the problem with the help of another PC. The blank desktop issue has reached users across the world but does not appear to have affected a large number of users. If you have already installed the Windows 10 update and had no problems, then you don’t have to worry.

The problem seems to be linked to Avast Antivirus and a specific line of code. Avast released a statement denying any involvement in the issue.
“We have tested this and couldn’t identify any problems affecting Avast Antivirus consumer users specifically. …”We cannot rule out that a small number of Avast users may be having difficulties updating, too, but we don’t see any indications that this is caused by Avast.”

This month, Microsoft Surface users said they had issues with the device following the Windows 10 update. The all-in-one desktop Surface Studio and 2017 Surface Pro models repeatedly froze and disconnected from keyboards and mouses after the update.

•If you have Avast Antivirus, it may be prudent to delete it before installing the new Windows 10 update, as many users have reported losing access to all of their files after the installation.
•If you have been affected by the issue, computer repair shops have released lists of steps you can take to restore your desktop and get your files back.

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