Dynamics CRM Customer Hub

October 24th, 2017 by Stephen Jones Leave a reply »

The Customer Service Hub shows you all your vital customer service information in one place, and makes it easier for reps and managers to prioritize and act on service cases.

Expertly manage your cases, engage with your customers, and create activities directly from the timeline. With full access to a customer record, as well as related cases, entitlements, and knowledge articles, the case form in the Customer Service Hub app in Dynamics 365 for Customer Service helps you quickly find and act on data as you work toward case resolution.

Use the modern and intuitive dashboards in Customer Service Hub in Dynamics 365 for Customer Service, you can filter the information that is most important and requires immediate focus, and take decisive action.
The Tier 1 dashboard helps you find your cases and the things you need to do fast. Use visual filters and tiles to decide what you want to see and work on. The Tier 2 dashboard gives team leads and managers a single place to monitor more complex or escalated cases.


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