Synergy MMS for hospitality

August 5th, 2015 by Stephen Jones Leave a reply »

SynergyMMS is a Software as a Service (SaaS) solution designed exclusively for hospitality to enhance asset life and longevity by creating “synergy” between front office, engineering and housekeeping staff for enhanced workflow and communications.

Starwood Vacation Ownership offers flexible vacation options from spacious villa accommodations in the best locations in the most sought-after destinations to distinctive experiences around the world-all through Starwood Vacation NetworkSM and selected SynergyMMS maintenance management solution at all villa resort properties. This initiative was rolled out in Hawaii at The Westin Ka’anapali Ocean Resort Villas on the island of Maui and The Westin Princeville Ocean Resort Villas on Kaua’i. Sixteen resorts – with a total of 7,000 villas – will be equipped with SynergyMMS by November. The remaining six mixed-use resorts – consisting of 500 villas – in the SVO portfolio are company-owned and already have SynergyMMS as part of Starwood’s preventive maintenance program.

SynergyMMS has served as the brand standard for Starwood’s maintenance management program for many years, and Starwood Vacation Ownership is demonstrating true leadership in how they approach asset management. this asset management and preventive maintenance initiative, are to extend the lifecycle of equipment, reduce energy consumption, minimize equipment downtime, and reduce guest-reported maintenance requests.

In the vacation ownership environment, there are a number of additional electronics and appliances in villas that need to be maintained, from ovens, refrigerators and microwaves to entertainment systems. This is quite different from the usual hotel environment. As part of Starwood Vacation Ownership’s Maintenance Week program, each villa is taken out of inventory for a week once a year and every piece of equipment is checked. By tracking workflow in SynergyMMS for the maintenance of these assets, the tasks are completed efficiently. This also aids in establishing the equipment’s useful life, prolonging replacement cycles for equipment, and reducing energy and water consumption. A mobile solution

Systems Associates Inc. is a developer of software and hardware solutions for maintenance and energy management in the hospitality, education, government, commercial real estate and retail markets.
Synergy software Systems based in Dubai U.A.E is the regional and Asia Pac partner and is now implementing the solution for properties in this region.

Hailed as the ultimate solution for today’s mobile and multilingual workforce, SynergyMMS offers tools that help hotel maintenance staff work together without increasing demands on their time. Behind the scenes intelligence enables the program to direct the flow of activity and keeps staff constantly working towards the same solution. SynergyMMS is all about time, efficiency, and solving today’s most tedious preventive maintenance tasks and leverages mobile communications.

If your staff is discovering and fixing issues before the guest ever notices them, guest complaints will fall. SynergyMMS has been proven to reduce complaints by 30%!

When guests have less to complain about, then they have a better experience with less need for compensation.
Higher revenue and higher loyalty are the results.

Every guest typically shares his experience good or bad with 10 or more other guests. Social media reviews multiply that effect and leave on line opinions accessible globally by prospective customers and by competitors – forever!

Call us to find out how Synergy MSS can benefit your hotel or vacation resort from as little as $1 per room per month.



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