Survey finds users think SAP is too expensive

December 11th, 2014 by Stephen Jones Leave a reply »

An interesting finding from an SAP UK and Ireland User Group survey is that:
- SAP customers find the supplier’s account managers insufficiently knowledgeable about their businesses.
- Customers say SAP knows too little about their businesses and is too expensive
- Over 50% of respondents say that SAP account executives don’t have the level of knowledge about customers’ industry or business to help with adopting innovation.
- 74% of respondents said that SAP was bringing out technology innovations at a speed with which they were unable to cope.

SAP’s reputation for high costs was also evidenced by the survey – 15% more respondents (69%) said that SAP licensing and subscription costs were cited as an adoption barrier compared to other vendors (54%)

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