Dynamics CRM, Cortana and Windows 8.1 devices

December 6th, 2014 by Stephen Jones Leave a reply »

Dynamics CRM 2015 will ship next month with multiple enhancements, including one literally audible: using Cortana on Windows Phone 8.1 devices, users will be able to talk to the customer relationship management suite.

Tasks available via Cortana voice commands will include setting up meetings and reminders, searching for contacts, accounts and activities, calling up customer lists and creating new records. (Computer World 11.06.2014)

>”This is very significant. Salespeople spend a lot of time on the road, so this lets them leave voice memos on an account while on the go, without having, for example, to be typing and driving,” said analyst Ray Wang, chairman and founder of Constellation Research.

Nucleus Research vice president, and analyst, Rebecca Wettemann, said it’s been proven that adding mobile access to CRM drives significant productivity gains. “This is just the tip of the iceberg in vendors leveraging the voice capture and analytics technologies to deliver CRM productivity,” Wetttemann also views the integration as part of a broader and recent Microsoft trend to leverage its product portfolio to boost its enterprise applications under new CEO Satya Nadella. “The bigger story is that this is a great example of how Microsoft is bringing its product strengths to bear on CRM,” she said.

A recent example of this approach was last month’s launch of the Sales Productivity bundle, which combines Dynamics CRM Online Professional with Office 365 and Power BI.

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