Oracle license audits survey November 2014 – user mistrust

December 6th, 2014 by Stephen Jones Leave a reply »

http://www.pcworld.com/article/2843992/oracle-licensing-practices-lead-to-mistrust-among-customers-says-survey.html

http://www.computing.co.uk/ctg/feature/2383728/does-oracles-licensing-leave-its-customers-hostile-and-filled-with-deep-rooted-mistrust

Oracle’s relationship with customers ‘filled with mistrust’:
A survey by the Campaign for Clear Licensing has found that customers do not trust Oracle and are confused by its licensing structure.

CCL contacted 100 global end-user organisations,
- 92% said Oracle does not clearly communicate licensing changes
Less than a quarter said the firm was helpful during an audit or contract-renewal process.
- 88% thought Oracle audit requests were unclear and difficult to manage or to respond.

Three themes emerged from CCL’s research:
• customers do not feel autonomous;
• messaging from the vendor is inconsistent;
• Oracle moves the goalposts to suit its own revenue objectives.

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