Microsoft Dynamics CRM 2011 Statement of Direction from Synergy Software Systems Dubai

June 16th, 2011 by Stephen Jones Leave a reply »

  Microsoft Dynamics CRM Statement of Direction from Microsoft, and  outlines the future direction of Microsoft Dynamics CRM for both the short and the longer term. This May 2011 update release is just 7 pages long  but it covers some powerful features

Microsoft remains committed to the “power of choice”  to deploy EITHER cloud-based and on-premise versions of Microsoft Dynamics CRM.

  • SOCIAL CRM! social will be part of the future CRM roadmap e.g: micro-blogging, business activity feeds, and social intelligence.
  • Collaboration capabilities from Microsoft SharePoint, Microsoft Lync, and Microsoft Office. While Microsoft’s Skype acquisition was too late breaking for this document, it wouldn’t surprise me to see some Skype-to-CRM integration in the future.
  • Improved provisioning and evaluation of Microsoft Dynamics Marketplace solutions
  • Improved reporting: additional charting, visualization and dashboarding capabilities.
  • Cross-device support: CRM will support (iPad and iPhone?!?), and different form factors such as desktop, PC, laptop, tablet and phone.
  • Multi-browser support: Microsoft Dynamics CRM will work on different web browsers by utilizing HTML5
  • Better support for enterprise organizations to run Microsoft Dynamics CRM Online (as part of their IT infrastructure plus better on-boarding, admin and integration capabilities).

 The SoD covers future release timing too:

  • Instead of the traditional 3 years between major releases, Microsoft Dynamics CRM will change to a semi-annual release cycle (spring and fall).
  • Microsoft will release an “automatic update” to Microsoft Dynamics CRM Online in Q4 of calendar 2011.
  • There will be a “scheduled update” to Microsoft Dynamics CRM Online in Q2 of calendar 2012.
  • Automatic updates happen all at once whereas scheduled updates allow Microsoft Dynamics CRM Online customers to schedule their update within one year.
  • Microsoft will release an “update” for the on-premise version of Microsoft Dynamics CRM in Q4 of calendar 2011.
  • An “upgrade” of the on-premise version of Microsoft Dynamics CRM will be available in Q2 of calendar 2012.
  • On-premise upgrades may incorporate significant Microsoft platform innovations (e.g. the next releases of Windows Server and desktop, .NET Framework, SQL Server, Office), while updates offer smaller scale new capabilities.

For a copy of the  the Microsoft Dynamics CRM Statement of Direction cotnact Bikram: 0097143365589

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