Archive for the ‘General Synergy News’ category

Agile business with Microsoft Dynamics 365 Finance and SCMO Webinar with Synergy, Redington & Microsoft.

October 22nd, 2020

Agile business and digital transformation with Microsoft Dynamics 365 Finance and SCM
Webinar with spears from Synergy Software Systems, Redington and Microsoft.

Also features a local case study for a leading UAE real estate group.
Date and Time: UAE – 28th October 2020 | 10:00am -11:30

For existing Dynamics customers looking to upgrade there will be a special offer announced by Redington and Synergy.

Please register on the link :


If you are unable to attend this session and would like to know more about Dynamics 365 then call us on 00971 4 3365589.

What’s new in Dynamics SCM October 2020 Wave release – Ask Synergy Software Systems

October 6th, 2020

Edge computing is not just a buzzword. Companies often struggle with latency and connectivity when running operations in remote facilities. In fact, network latency is a top connectivity challenge for 30 percent of manufacturers, according to the IDC1. A leading cause of latency is high volume and resource-intensive processes running in parallel, resulting in reduced productivity.

Edge computing, is a means go changing where processing happens. The edge is the end of your organization’s network, the end of your reach. Edge computing put Internet of Things (IoT) devices closer to the locations they serve. The big benefits of edge computing is bandwidth savings and reduced latency, or the time it takes data to travel. Sending all data captured to a remote, central location requires a lot of bandwidth. When you put devices at the edge of your network, they can process the data before transferring only the output to your central server, which will reduce the amount of data and thus the bandwidth needed to send the information across the internet.

Data centers, typically run in cool dry atmospheres with little variability in temperature, edge computing devices are meant to operate in real-world conditions. They are usually more robust against heat and humidity and require less power, because they’re not located in big data centers that consume large amounts of electricity.

Operations without interruptions
The new Cloud and Edge Scale Unit add-ins for Microsoft Dynamics 365 Supply Chain Management, coming to preview in October, brings the power of the intelligent cloud to the edge. It allows organizations to run critical warehousing and manufacturing workloads on the edge in a distributed model using Azure stack devices. This improves resilience and ensures operations without interruptions even when temporarily disconnected from the cloud.

Scaling production and distribution with agility
Customers can make data-driven decisions before making any investment by easily simulating various factors that impact resilience of their critical manufacturing and warehouse processes, such as network latency, traffic volume, time-outs, or intermittent connectivity. They can then deploy the scale units—edge or cloud—to best overcome these challenges.

Microsoft Azure compute technologies make the deployment of edge scale units seamless with a plug-and-play experience and allows customers to easily scale during usage spikes to ensure high throughput.

In the past, edge deployments have been associated with use cases related to asset management due to the biggest concern associated with latency issues. With the new scale units for Dynamics 365 Supply Chain Management, however, the use cases have expanded to other critical manufacturing and warehouse execution scenarios.

Many manufacturers and distributors are heavily regulated and have strict policy requirements. These customers have been conservative with their migration to the cloud, which has impeded their ability to overcome disruptions like the one caused by the current pandemic. With the ability to run distributed workloads on the edge, these companies can feel more confident running the manufacturing and warehousing workloads on their premises while migrating the rest of their operations to the cloud; thereby digitally transforming their organizations and reducing costs to become more resilient.

What is the downside?
Edge computing requires a lot of hardware. For example, a large distributor or manufacturer who wanted to use IoT security cameras would need to have those edge devices at all of their hubs or warehouses. Decentralizing your equipment can present logistical challenges when it comes to management and maintenance

Edge computing has an increased attack vector because these multiple internet-facing devices are not behind well-secured corporate networks with giant firewalls, and therefore are more vulnerable to being hacked. A malicious user might try to steal your data or just commandeer your devices.

In the consumer space, a lack of security updates is a problem for products like smart lightbulbs, doorbells, and home sensors. As vulnerabilities are found, these devices need to be patched, to ensure a cybercriminal does not get unwarranted access onto your home network or take over the operation of your lightbulbs or doorbell.

To learn join us for two Webinars with Microsoft and Reddington on 21 October 2020 covering Dynamics 365 Finance, Dynamics 365 SCM Dynamics 365 Fraud protection, and how the cloud and Dynamics 365 is supporting digital transformation and new business paradigms.
To learn more call us on 009714 3365589

SnapLogic and Data Interchange for iPaas and EDI

August 20th, 2020

SnapLogic and Data Interchange have joined forces to bring together market leading iPaaS and EDI solutions
SnapLogic provides the #1 Intelligent Integration Platform.

The company’s AI-powered workflows and self-service integration capabilities make it fast and easy for organizations to manage:
- all their application integration,
- data integration,
- API management,
- B2B integration, a
- data engineering projects on a single, scalable platform.

Hundreds of Global 2000 customers — including Adobe, AstraZeneca, Box, Emirates, Schneider Electric, and Wendy’s — rely on SnapLogic to automate business processes, accelerate analytics, and drive digital transformation.

This new partnership will combine SnapLogic’s award winning Intelligent Integration Platform, with Data Interchange’s cloud based EDI solutions – Web EDI, and DiNet –to enable forward-thinking customers to drive internal digital transformation processes from a central platform, providing self-service integration up to ten times faster than other existing technologies.

Robert Steiner, CEO, Data Interchange commented:

“A partnership between SnapLogic and Data Interchange is a win/win. Many organisations not only have the need for strong and reliable integration systems, but they also need a good EDI partner with state-of-the-art functionality and their own VAN. Combining SnapLogic’s self-service iPaaS platform with our own self-service cloud based EDI platform and VAN provides customers with everything they need,”
“Working with SnapLogic has also enabled us to expand our market reach and capabilities. Integration is not only about application to application communication but also about automated data flows and supply chain management.”
Through the new partnership customers will be able to combine the trading world of EDI, including communication protocols like AS2 and OFTP, as well as a VAN, with a modern JSON, API-first platform. This ensures customers are able to push forward with their transformation initiatives using a single augmented, integrated platform covering EDI, data integration, AI/ML, application integration and streaming. Taking this approach means more re-use, reduced IT debt, faster time-to-market, and increased transformational agility with deeper and wider connectivity.

Roger Coles, Channel and Alliances Director EMEA at SnapLogic commented on the partnership:

“EDI has become increasingly important within organisations today, as they seek to streamline processes and automate various functions with the business. So we are excited to be announcing this new partnership with Data Interchange. By combining our two best-in-class solutions we will be able to provide a combine offering which we feel will be well received by our customers thanks to the unrivalled depth and breadth of functionality Data Interchange provides through its EDI solutions.”

If you need a faster and more robust way to develop, manage and maintain interfaces, with pre-built ‘snaps’, ETL, and streaming data callus ot learn more: 0097143365589

Microsoft Gold Partnership Synergy Software Systems

June 18th, 2020

I am pleased to note that our Gold Partnership with Microsoft has been confirmed again for the next year.

Economic Substance Regulation (ESR) in the U.A.E. ask Synergy Software Systems

June 16th, 2020

Existing companies should have complied with the regulations by now, since the starting date was 30th April 2019.

(If an entity fails to meet the requirements or if inaccurate information is given to the regulatory authority, annual administrative penalties of AED 10,000 to AED 300,000 will apply. If they fail to meet the requirements for consecutive years, the penalties will increase and might force the authorities to suspend, revoke or deny renewal of an entity’s license.)

(In the case of new entities, regulations must be complied with upon receiving its trade license.)

This legislation (collectively, referred to as the “Economic Substance Regulations“) were issued in response to the UAE’s inclusion in the European Union’s list of non-cooperative jurisdictions for tax purposes, and their aim is to facilitate tax transparency and fair tax competition in the UAE’ The Economic Substance Regulations apply to natural or juridical (legal) persons, including all UAE onshore and free zone companies, branches, foundations, non-profit organisations and partnerships (referred to as “Licensees“) that carry out one or more of the following “Relevant Activities” in the UAE -see below for the details. With the introduction of ESR, UAE has been removed from the blacklist of tax havens.

BEPS [Base Erosion Profit Shifting)] Base Erosion Profit Shifting directives are regulations issued by the Organization for Economic Cooperation and Development [OECD] to combat corporate policies for Tax Planning which would shift the profits of companies from low tax rate jurisdictions to high tax jurisdictions. Thus “eroding” the tax base in high tax jurisdictions.

The appropriate regulatory authority varies depending on the type of Relevant Activity and the location in which it is undertaken. Each regulatory authority will set out the form of the reports to be filed and the mechanisms for submitting such forms.

What is the economic substance test?
The economic substance test requires a Licensee to demonstrate that:
• the Licensee and the Relevant Activity are being directed and managed in the UAE;
• the relevant Core Income Generating Activities (“CIGAs“) are being conducted in the UAE; and
• the Licensee has an adequate number of employees and adequate physical assets and expenditure in the UAE.

Licensees carrying out a holding company business or a high risk IP business are subject to different economic substance test requirements.

See: https://www.mof.gov.ae/en/StrategicPartnerships/Pages/ESR.aspx for some useful documents including a flow chart.

The Regulations require UAE onshore and free zone companies and other UAE business forms that carry out any of the “Relevant Activities” listed below to maintain an adequate “economic presence” in the UAE relative to the activities they undertake.

Relevant Activities:
• Banking Business
• Insurance Business
• Investment Fund management Business
• Lease – Finance Business
• Headquarters Business
• Shipping Business
• Holding Company Business
• Intellectual property Business (“IP”)
• Distribution and Service Centre Business

The Regulations provide a definition to each of the above Activities. The provisions of the Regulations shall not apply to Companies in which the Federal Government of the UAE or the Government of any Emirate of the UAE, or any governmental authority or body or any of them has at least 51% direct or indirect ownership in their share capital.

Entities that are governed by the Regulations will need to submit a notification to their Regulatory Authority (defined under Cabinet Decision No (58) of 2019 issued on 4 September 2019) from 1 January 2020 onwards, and prepare and submit to the same Regulatory Authority an economic substance declaration within 12 months from the end of their financial year (e.g. 31 December 2020 for entities with a financial year ending 31 December 2019).

An entity is not required to meet the economic substance test and file an economic substance declaration for any financial period in which it has not earned income from a Relevant Activity. Failure by an entity to comply with the Regulations shall result in administrative penalties, spontaneous exchange of information with the Foreign Competent Authority (as defined in Article 1 of the Regulations), and potential suspension, revocation or non-renewal of its registration.

In the DIFC, the ESR will be administered by the Registrar of Companies (“Registrar”) for all DIFC entities, including entities that are regulated by the DFSA. Key points to note about ESR and how to prepare your business for it :
1. All DIFC entities are required to submit an economic substance notification by 30 June 2020 in the DIFC Client Portal
2. The UAE Ministry of Finance has issued a Relevant Activities Guide which should assist you in determining whether your business conducts a relevant activity and falls within the scope of the ESR.
3. Your business may also be required to file an economic substance return (“ES Return”), within 12 months of your financial year end, to demonstrate that your business meets the ESR requirements. Information relating to the ES Return will be issued in the second half of 2020.

There is a requirement for a business to use the “Substance over Form” approach when evaluating whether they undertake a relevant activity or not. This means that companies will not only be evaluated on what activities are stated on their commercial license but their activities will be evaluated and ESR applied accordingly.

It is not a requirement that a UAE entity is directly engaged in the performance of a relevant activity directly. When an entity is earning income passively from a relevant activity, it will be sufficient for the application of Economic Substance Regulations [ESR].All Entities which assess that they are involved in the performance of a Relevant Activity will carry out the Economic Substance Test for Economic Substance Regulations [ESR].

The Economic Substance is composed of two parts:
1. The Direct and Managed Test:
The Entity needs to be directed and managed in the UAE with regards to the relevant activity carried out in the Emirates.

2. The Core Income Generated Activities Test [CIGA]:
1. The Entity that performs the relevant activities for the purpose of application of Economic Substance Regulations [ESR], need to demonstrate that the CIGA’s are undertaken in the UAE.The activity which constitutes as a CIGA varies with the activity being performed.

The Entities which exist in the United Arab Emirates and carry out relevant activities within its jurisdiction need to follow certainly and comply with certain reporting requirements. The entities will be required to submit an annual notice to their Regulatory Authority indicating that they are carrying out a Relevant Activity in the preceding Financial Year and whether there has been any Income from the Relevant activity that has been subject to Taxation outside the United Arab Emirates.

UAE entities that qualify for an exemption from the Economic Substance Regulations, or those that did not earn any income from their Relevant Activities will still be required to file a notification with the Relevant Authority.

UAE Entities which qualify for submission of notification, and those that earned any income from the same, will also be required to file an Annual Economic Substance Return. The purpose of the Return is to make an assessment of the requirements of economic substance regulations are met, the income earned, qualifications of the staff involved, and information about the premises and other assets used in carrying out the relevant activity.

What are the Penalties for Non-Compliance of [ESR]?
In addition to an exchange of information by the UAE with countries which are a member of Organization for Economic Cooperation and Development [OECD] to remove the possibility of Base Erosion and Profit Shifting, failure to comply will cause the levy of administrative penalties not less than 10,000 AED and not more than 50,000 AED for failure to comply for the first year. In case of failure to comply with ESR, the minimum amount of penalty will be increased to 50,000 AED and the maximum amount to 300,000 AED. In addition to this, additional penalties, such as suspending, revocation of UAE Trade License may also be levied.

RPA, and ABBYY with Synergy Software Systems

April 30th, 2020

For automation of document intensive processing we use UiPAth RPA. However, document processing also requires intelligent document management, and OCR scanning e.g. with bi-lingual test in Arabic and English and intelligent capture of meta data. ABBYY is the undoubted market leader and is the solution we use to support RPA. Why?

ABBYY® has been recognized by Everest Group, a leading consulting and research firm, as a Leader in its Intelligent Document Processing (IDP) products PEAK Matrix® Assessment 2020. Buyers use the PEAK Matrix as one of the leading analyst resources in the market to identify and evaluate different IDP technology vendors.

ABBYY is positioned in the Leaders’ category among 18 vendors due to its impact in the market and its ability to deliver solutions successfully. ABBYY garnered the highest position on the axis for Vision & Capability which measures, among other factors, the company’s vision and strategy, product capabilities, monitoring and improvement; implementation and support; and the progressiveness and flexibility of its commercial models.

Additionally, ABBYY was positioned high on the Market Impact axis, which measures market adoption, portfolio mix and value delivered to clients based on their feedback.

Whether you are a current ABBYY customer considering expansion of your Digital Intelligence solutions or evaluating IDP vendors for the first time, you will gain valuable insight from this report. Download your copy of the customer version today to learn more.

Government covid-19 guidelines, Ramadan hours

April 23rd, 2020

We continue to provide full support to our customers.

The following guidelines and protocols have been issued by the government:

We expect an announcement to follow soon regarding limited opening of offices which will ease communications. We are also due to enter Ramadan so our opening hours will be restricted to 8 hours a day.

These are the guidelines and protocols for anyone visiting our building and offices with which we require employees and visitors to comply.

COVID-19 the fight back with RPA and UiPath. Ask Synergy Software Systems

April 17th, 2020

Synergy Support during covid-19 lockdown

April 6th, 2020

As a precautionary measure instructed by our Government for COVID-19 to be Safe at Home to protect our staff and to protect the community Synergy, consultants are instructed to work from home for at east the next two weeks.

To help us to provide continuous support please follow these guidelines to ensure our queries are recorded and assigned to be addressed in addressed as soon as possible.:

1. Send an email with a clear description in the email Subject line”, which will be helpful to track the email chain.
2. Please mention any internal issue/ticket number assigned, the user, and as much detail as possible e.g. transaction detail such as: order number, vendor code, item code – take a screenshot – copy any error message and attach those details to the email. Better still record the steps e.g. with e.g. webex, or task recorder.
3. If you are not on your work telephone number, or email, e,g when working from home yourself, then ensure you provide contact information for us to reach you.
4. To understand the issue, we may need to connect to the user PC through a screen sharing app such as Microsoft TEAMS, or Go To Meeting. Please ask your admin take appropriate action to ensure we can dial in remotely to your systems if needed, Even when located elsewhere they will also able to join such sessions.
5. Every request is given a ticket number and is then assigned to a consultant. For follow up communication please mention the ticket number. That will make it easier for us to find and review the details and actions to date. It’s possible that more than one consultant may be involved and they will be working remote from each other. This will save time for everyone .
6. Once the support request/ issue is resolved, upon receipt of confirmation email, the request will be closed.
7. When needed to discuss pending issues we will also be available to have a conference call via Microsoft Teams. issues @ mutual agreed time.
6. All support request to be sent to Axapta.support@synergy-software.com and we suggest copy in the lead consultant and account manager with whom you normally deal’
7. Please circulate this information to respective users and department heads, so that everyone working from home is aware that we are still available to support you as best we can and that they know how to help us, to help them.

Dubai lock down-stay home, stay safe

April 5th, 2020

Dubai’s Roads and Transport Authority (RTA) on Saturday announced its public bus services will be free of charge for individuals permitted to leave their homes during the extended two-week sterilisation period. Additionally, Dubai Taxi vehicles and franchised taxis will offer a 50 per cent discount on normal fares.

The decision follows an announcement made by Dubai’s Supreme Committee of Crisis and Disaster Management, in coordination with the Command and Control Centre for Combating COVID-19, to extend the sterilisation programme to 24 hours a day for a period of two weeks across all areas and communities in the emirate as part of enhanced preventive measures in the community. The two-week period is subject to renewal.

Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA), said the decision reflects RTA’s commitment to the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to provide the greatest possible support to all members of the community during this sensitive period. “The measures aim to help members of the public who need to leave their homes for essential purposes and those who work in vital sectors. The decision underscores the RTA’s commitment to support the efforts made by Dubai and the UAE to combat the novel coronavirus and reduce the risk of its spread to the minimum.”

Dubai Metro and Tram services will be suspended from April 5 until further notice. According to a circular by Serco, which is responsible for the operations and maintenance of Dubai Metro, retailers have been told they will not have access to their stores during this period. All stations on the red and green line of the Dubai Metro are to be closed.

People working in support sectors are permitted to leave homes in Dubai during the 24-hour national sterilisation programme, but are requested to present proof, Dubai Police said on Sunday. Dubai Police patrols, surveillance cameras and radars are being used to identify people who do not comply with the authorities’ order during the national sterilisation programme in Dubai.

Employees working in banking and financial services (banks and exchange centres), social welfare services, laundry services (for permitted outlets) and maintenance services, are permitted to commute to work between 8am and 2pm.

Members of the public are allowed to go out for:

• Essential needs such as buying food from food supply outlets (Union Cooperative stores, supermarkets and groceries); only one family member is permitted to leave the house for this purpose.

• Buying medicines/getting medical assistance from healthcare service providers like hospitals, clinics and pharmacies

• COVID-19 tests

The measures will be effective from 8pm on Saturday, April 4, 2020 for a period of two weeks, subject to renewal. Individuals will not be allowed to leave the house, except for essential purposes or if they are working in vital sectors exempted from the restrictions. All people leaving home should wear a mask, gloves and ensure they keep a safe distance from others.

.Food retail outlets such as Union cooperative stores and supermarkets, as well as pharmacies and food and medicine deliveries are allowed to operate

Dubai Police said that people can call 999 for emergencies and 901 for non-emergencies as well as report any violations through E-Crime platform and ‘Police Eye Service’.

Synergy continues to provide email, telephone and dial in support to it customers across the MEA region. all of our staff are collaborating with TEAMS

Synergy support during lockdown -IT continuity guidance

March 29th, 2020

Despite the necessary lockdown we are still providing support , as best we can using a range of technologies. Microsoft Teams is helping members of practice to collaborate and assist each other.

Other than for emergencies Site visits will cease for this week, however we will be available for screen sharing sessions and conference calls.

We understand these are difficult times. You may be faced with staff absence due to illness due difficulty with travel. Ensure there is a disaster recover/continuity plan in action. Intermittent social distancing approach might be the normal way we live for at least 12-18 months.

Cybercrime is also likely to increase with new scams.

Help us to help you.

Consider shift working or staggered hours or hybrid office and home working as means to social distancing.

What if your available staff was cut by 50% for two weeks, or by 25% for 2 months? Consider if your System Admin is not there and your staff are home working.?

Improve your defences: Get servers, desktops, etc cleaned up of old temp files, update key patches and antivirus, clean down log files, review back up strategy and what is the current state of backups e.g on user laptops.
Write-up a list of your critical business services and applications that are essential to keep your company operating. Record the supplier and what you understand about their availability for remote working, for example:
- Main telephone line
- Email
- Database Applications
- Specialist “Line of Business’ applications (e.g. accountancy, architectural, legal)
- File Share and Documents
-Printers and Copiers.
Do you need additional flash storage to move or to back up data?
Who can give us access rights to dial into your system when needed?.
Who can add and suspend users?
Who can check backups?
Who can check logs?
Are key passwords securely stored?
What will be your procedure for support when your staff work from home?
Can staff take laptops home?
How will they dial into your network?
Data privacy laws
What new tools do you need? e.g.
- remote dial in connectivity e.g. to access a file on a network store
- enhanced security -you may have reduced staff to deal with any attack
- monitoring software
- central mobile network management e.g.to patch a device without needing it to come back to office.

Identify home-workers who are already set-up to work from home
Your business will already have users who regularly work from home. They will have some kind of mobile computer device that can access business cloud services or have secure access (VPN) into the office network to access on-premise services. These individuals are invariably set and ready to work from home.

Identify users that may access some business services available when out of the office (e.g. email on smartphone). These users may access certain business services, such as email, on a smartphone or home PC (webmail). However, is this be enough for them to do their jobs effectively. Identify what services they would need access to be fully productive if they were forced to work from home.

Identify users that have never accessed business technology system from anywhere but at the place of work. These users will likely work from a desktop computer in the office. They also have no remote working facility and may not even have a smartphone or home computer that can access business systems. Confirm that your users have working broadband Internet connection at their home
- Don’t take for granted that your users have broadband Internet at their homes or can get access to a good-quality connection.
- Is it adequate to access your business’ cloud and office systems.
- Confirm that your existing remote-working technology has the capacity to accommodate all of your users working remotely at the same time
- Even if you have the capability for remote working for all of users, have they all worked remotely simultaneously and can your business IT infrastructure handle this?
-Do they need any extra training to work this way?

- Speak to your IT team to ensure the equipment and bandwidth can withstand your entire organisation working from home.
- Speak to your telecoms providers and determine whether you have a cloud-based system. – If you have a cloud-based telecoms system then the likelihood of being able to setup remote extensions to manage your calls is very likely. Alternatively, you should very easily be able to divert your numbers online (via a portal).

If you have a fixed-line system, ask your provider how long it will take to setup a divert at the local telephone exchange and what is the process.

How will you leave policy be affected?

- Will there be return flights?
– What if staff are returning from an infected area?
- how much leave can they bring forward to supervise children off school or care for a sick relative?
How much can they defer because they can;t travel?

Travel Policy?
Airports, railway stations and other busy hubs almost certainly carry a higher risk than working in the office.

It may be a good idea to reduce face to face meetings and use online services like Teams to reduce travel risks.

Medical
Be ready for a rush of insurance claims.

Covid 19-detection and prevention

March 24th, 2020

We do not profess medical expertise but with limited advice available we hope it will be helpful to share this common sense advice sent to nurses in a U.K. hospital (with our additional comments in italics.)

“At The Princess of Wales hospital. NHS staff have been sent this advice to hospital staff.
It explains the virus and hopefully, how to prevent getting it. Please share with family, friends and work colleagues.

Virus Detection:

The simplest way to distinguish Coronavirus from a Common Cold is that the COVID-19 infection does not cause a cold nose or cough with cold, but it does create a dry and rough cough.

( there are also reports that it may give reduction in sense of taste and smell)

The virus is typically first installed in the throat causing inflammation and a feeling of dryness. This symptom can last between 3 and 4 days.
The virus typically then travels through the moisture present in the airways, goes down to the trachea and installs in the lungs, causing pneumonia that lasts about 5 or 6 days.

Pneumonia manifests with a high fever and difficulty breathing. The Common Cold is not accompanied, but there may be a choking sensation. In this case, the doctor should be called immediately.
(: basically it creates a very sticky mucus that blocks the airways)

Experts suggest doing this simple verification every morning: Breathe in deeply and hold your breath for 10 seconds. If this can be done without coughing, without difficulty, this shows that there is no fibrosis in the lungs, indicating the absence of infection. It is recommended to do this control every morning to help detect infection.

Prevention:
The virus hates heat and dies if it is exposed to temperatures greater than 80°F (27°C). Therefore hot drinks such as infusions, broths or simply hot water should be consumed abundantly during the day. These hot liquids kill the virus and are easy to ingest.
Avoid drinking ice water or drinks with ice cubes.

Ensure that your mouth and throat are always wet, never DRY. You should drink a sip of water at least every 15 minutes. WHY? Even when the virus enters water or other liquids through the mouth, it will get flushed through the oesophagus directly into the stomach where gastric acids destroy the virus. If there is not enough water, the virus can pass into the trachea and from there to the lungs, where it is very dangerous.

For those who can, sunbathe. The Sun’s UV rays kill the virus and the vitamin D is good for you (but don’t overdo it)

The Coronavirus has a large size (diameter of 400-500 nanometers) so face masks can stop it, no special face masks are needed in daily life.
If an infected person sneezes nearby, stay 10 feet (3.3 meters) away to allow the virus fall to the ground and prevent it from falling on you.
When the virus is on hard surfaces, it survives about 12 hours, therefore when hard surfaces such as doors, appliances, railings, etc. are touched, hands should be washed thoroughly and/or disinfected with alcoholic gel The virus can live nested in clothes and tissues between 6 and 12 hours. Common detergents can kill it. Things that cannot be washed should be exposed to the Sun and the virus will die.
The transmission of the virus usually occurs by direct infection, touching fabrics, tissues or materials on which the virus is present.
Washing your hands is essential.
The virus survives on our hands for only about 10 minutes. In that time many things can happen, rubbing the eyes, touching the nose or lips. This allows the virus to enter your throat. Therefore, for your good and the good of all, wash your hands very often and disinfect them.
You can gargle with disinfectant solutions (i.e. Listerine or Hydrogen Peroxide) that eliminate or minimize the amount of virus that can enter the throat. Doing so removes the virus before it goes down to the trachea and then to the lungs.
Disinfect things touched often: mobile phone, keyboard, mouse, car steering wheel, door handles, etc ….

COVID -19 – Synergy Software Systems

March 23rd, 2020

Its a difficult time for all.
We continue to provide the best support service we can taking into account the safety of our staff, compliance with local health and statutory authorities, and the impacts of travel disruption for consulting assignments outside the U.A,E, or those returning from holiday.

Where possible please engage with us by email and telephone rand fax rather than seek face to face meetings.’

In most case support cases can be dealt with by screen sharing internet sessions. Similarly for training or for virtual meetings.

Any meeting should involve minimal travel, meeting duration, and minimum number of people and ensure appropriate social distancing and dispensing with shaking hands.

Please note that our building management are no longer allowing visitors to our building.

You may find yourself short of staff due to absence, or staff who cannot return from holiday. Consider engaging us to provide a limited set of managed services for essential tasks that can be done remotely e.g checking backups are complete, managing log files, adding new users.

In Lombardy’s northeastern city of Bergamo, 134 family doctors out of 600 – or 22% – had fallen sick or were quarantined, Guido Marinoni, the head of the local association of general practitioners, said….
“…….like fighting a war with a toy gun. I hope the rest of Europe learn from the good things Italy did, but also from our mistakes.”

Dr Hugh Montgomery, chairman of intensive care medicine at University College London, explained why Covid-19 is so infectious and why it’s so important to stop it as early as possible.
“If I get normal flu, I am going to infect on average between 1.3 and 1.4 people. When those 1.3, 1.4 people gave it to the next lot, that is the second time it gets passed on. By the time that is happening 10 times, I’ve been responsible for about 14 cases of flu.

This coronavirus is very, very infectious, so every person passes it on to 3 others.Now that doesn’t sound like much of a difference, but if each of those three passes it to three, and that happens at 10 levels of contact then I have been responsible for infecting 59,000 people.”

Grim and terrifying news – that starkly exposes the seriousness of the problem we all face. A Frontline Doctor For The Mail On Sunday

https://www.msn.com/en-gb/health/medical/the-look-of-panic-among-medics-patients-failing-to-get-oxygen-in-their-lungs-and-dangerous-under-dressing-of-staff-frontline-nhs-doctor-reveals-how-coronavirus-has-unleashed-terror-in-hospital/ar-BB11w4yB

Stay safe.

UIPath recognition award for Synergy Software Systems, Dubai

February 25th, 2020

Synergy today was awarded the first Gold Partner status earned in the Middle East, and recognised as the Partner for its high number of implementations with its own certified resources.

The award was made at the Annual Partner Kick off at the Marina Address Hotel today, which focused on hyper-automation.

Saturday 9 November will be a National Holiday, Synergy Software Systems offices will be closed

November 7th, 2019

Saturday 9 November (12th of Rabi Al Awwal) will be a National Holiday to commemorate the birthday of the Prophet Mohammed (PBUH). Synergy Software Systems offices in: Dubai, Abu Dhabi and Qatar will be closed.

Mohammad (PBUH) was an Arab religious, social and political leader and the founder of Islam. He was a prophet, sent to present and confirm the monotheistic teachings preached previously by Adam, Abraham, Moses, Jesus, and other prophets. Muhammad (PBUH)united Arabia into a single Muslim polity, with the Quran as well as his teachings and practices forming the basis of Islamic religious belief.

The name Mohammad (PBUH )means “praiseworthy” and appears four times in the Quran. Mohammad’s birthday is celebrated as a major feast throughout the Islamic world,( excluding Wahhabi-influenced Saudi Arabia where these public celebrations are discouraged). When Muslims say or write the name of Muhammad (PBUH), they usually follow it with the Arabic phrase ṣallā llahu ʿalayhi wa-sallam (may God honor him and grant him peace) or the English phrase peace be upon him
In casual writing, the abbreviations SAW (for the Arabic phrase) or PBUH (for the English phrase) are sometimes used; in printed matter, a small calligraphic rendition is commonly used.