Archive for the ‘General Synergy News’ category

Hilton Engineering Conference London February 2019

February 18th, 2019

This conference for Hilton Chief Engineers took place at the beautiful Hilton London Metropole from 11th-15th February 2019.

Principal Consultant Ramesh Kulkarni represented us there together with John M. Clark Vice President – SynergyMMS Division Systems Associates, Inc.

SynergyMMS is rolling out globally across the group. Inigma, the next generation of this mobile, multi-language Facility management solution was presented at the show.

This cloud solution is rapidly installed with minimal training needed, no server, cost, no annual maintenance, no server license, no user licenses, just a simple per room monthly subscription.

Ask us about the ‘snagging solution; for new hotel openings, refurbishment, or extension projects.
0097143365589

Get ready for year-end close in Dynamics AX and Dynamics 365 with Synergy Software Systems, Dubai.

December 20th, 2018

There many tasks to be done for the Fiscal year-end closing process.
Those include task for all functions not just finance.
For over 10 years Synergy has conducted Year end training courses to help prepare Dynamics users for their fiscal close.
Our 2 day workshop encompasses:
Key tasks and sequence
Tips and trick
Key reports,
Use of MR and Power Bi
Sales, Supply chain, HR, IT tasks
Hands on practice
The course content applies to almost all versions and will be run in Dynamics Ax 2012 R3. it will however will also introduce the Dynamics 365 Financial closing workspace.

Date: 2 day course: 09.00 – 17.00 8th and 9th Jan 2019
Venue: SYNERGY SOFTWARE SYSTEMS. Al Karama, Dubai.
Ample parking and bus stops and metro nearby.
For a trouble-free and timely, year-end close, book today.
Experienced, expert instructors.

Hitec Dubai 2018- Synergy Software Systems, Deyafa Systems showcase ‘Inigma’.

December 6th, 2018

Dubai Corporation for Tourism and Commerce Marketing (DCTCM) CEO Issam Kazim officially inaugurated the second HITEC 2018 Dubai, the Middle East’s largest, hospitality technology, exhibition and conference.

This year’s event took place yesterday and today at the Madinat Jumeirah Dubai ( December 5- 6) and showcased a wide range of innovative solutions from the world’s leading hospitality technology providers. Synergy Software Systems together with Deyafa Systems presented the Inigma software solution.

Inigma task management system and collaboration platform offers a smoother and more efficient way to run operations for any hotel.

https://www.youtube.com/watch?v=r8ZiVzKQ5G4

Synergy and Inigma stand with John M. Clark Vice President – SynergyMMS Division. Systems Associates

RPA certifications for Synergy Software Systems, Dubai

November 25th, 2018

I am pleased to announce that following extensive training over recent weeks two of our consultants have already achieved certifications.

If you have an ROA project in mind and need support for your project from a proven, local. UAE partner then please call Synergy Software Systems on 0097143365589

Eid Mubarak from Synergy Software Systems to one and all.

June 14th, 2018

The first day of Eid Al Fitr – which translates in Arabic to the feast of breaking the fast – marks the end of Ramadan and coincides with the first day of the lunar calendar month of Shawwal.
Eid al-Fitr 2018 in United Arab Emirates will likely this evening of Thursday, June 14 and end in the evening of Sunday June 17
Our offices will be closed Friday, Saturday, Sunday.
With Ramadan ended our normal office working hours resume Monday at 9am.

Free parking in Dubai for Eid Al Fitr 2018

June 11th, 2018

Its reported that U.A.E. Residents will be able to enjoy four days of free parking in celebration of Eid Al Fitr, announced the Roads and Transport Authority (RTA) on Monday. Eid Al Fitr is yet to be announced, but it is thought it will fall on June 15 and on that basis:

From 29 Ramadan to 3 Shawaal 1439H, which falls on Thursday June 14 to Sunday June 17, all public car parks will be free, except for multi-level parking terminals,

The parking tariff will be re-activated on Monday June 18 – as of 4 Shawaal 1439H,

The Dubai Metro stations on the Red Line will be operating on Thursday, June 14, from 5am to 2am (of the following day) and on Friday, June 15, from 10am to 2am (of the following day). From Saturday to Monday (June 16-18, 2018), the service will be running from 5am to 2am (of the following day).

The Dubai Metro Stations on the Green Line will be operating on Thursday, June 14, 5.3am to 2am (of the following day) and on Friday, June 15, from 10am to 2am (of the following day). From Saturday to Monday (June 16-18, 2018), the service will be running from 5.3am to 2am (of the following day).

The Dubai Tram will operate from Saturday to Thursday from 6am to 1am (of the following day), and on Friday from 9am to 1am (of the following day).

EAM, field service, IOT and Holo lens -ask Synergy Software Systems, Dubai

February 17th, 2018

The digital world is already here and what seemed science fiction few years back we now accept as everyday. Voice activated commands on our smear phone now also query our databases and update our dashboards, remote medical checks are done at an atm, artificial intelligence and big data influence our live every time we log onto google, amazon, facebook or ring a callcentre.

We have been investigating IoT for over a year, particularly with regard to condition monitoring for asset management and several of our team were involved in recent training that included a hands on session for Microsoft Field Services. This is built on the Dynamics 365 platform as an extension of CRM and offer comprehensive features for field service: help desk, engineer scheduling and mobile operations. Field service is aimed at service companies with a large field force of service engineers and is typically integrated with erp systems and thus the overall project can be quite complex. To reduce the risk and implementation time we offer a proven accelerator.

We also offer a Enterprise Asset Management suite which is successfully deployed in several leading UAE companies for a number of years particularly for asset tracking.

In Dynamics 365/2012 for Ax EAM also needs to consider that both engineers and equipment may be sued is production or on projects. Thus engineering and maintenance scheduling also has to consider in house planned and breakdown maintenance and servicing and more complex overhauls and asset structures, the impact of equipment downtime on production schedules and much more. We offer a Microsoft certified isv integrated suite of EAM modules built on the Ax 2012/D365 platform that covers both field service and mobile as well as in in house maintenance.

Predictive maintenance and SCADA integration and extensive condition monitoring., embedded and Power BI analytics are no longer rocket science.

At a recent client 4 day workshop we demonstrated HOLO lens assisted reality to support engineers. This can for example be used to provide step by step guidance or for collaboration from the field with an OEM a remote manufacturer, or your chief engineer.

VAT key steps – Synergy Software Systems, Dubai.

January 8th, 2018

- Maintain regular accounting books and records

Account maintenance is now mandatory under UAE VAT Law and it facilitates the correct receipt and payment of cash and other transactions entered by a company. Audited accounts will be needed so don’t wait till year end to find an auditor that suits your business.

2- Make changes to the core processes and accounting departments

It is important to change your core processes and adapt your accounting departments to achieve tax compliance. For SMEs, with limited transactions, the task is easier as the transition is less likely to require significant systematic change or they might use an external bookkeeper or tax agent.

3- Train staff, especially financial management

Employees need proper insight around GCC-wide initiatives to implement VAT across the region and how companies should prepare. Help them de-mystify VAT by providing on the job training and a framework to raise and clarify queries. Avoid disputes with trading partners and ensure staff have the relevant information and training to resolve issues that arise.

4- Review your contracts and the contracts and conditions agreed with dealers

Many businesses negotiated contracts at a time VAT was not payable but running across the implementation dates. It is time to now bring contracts into step with the UAE’s economic context.

- Consider accounting software for bookkeeping

Electronic reporting systems are increasingly being used by tax authorities. The ability to produce the required audit file details on demand will be difficult without a system. Companies that use electronic invoicing are likely to improve the timing of VAT recovery on costs.

6- Adhere to VAT deadlines

Register your company to avoid a fine as severe as AED 20,000. The Federal Tax Authority (FTA) has already been extend the deadline to the 1st January and if you don’t complete VAT registrations you will also have to stop sales till you get your tax registration certificate (TRC).

Note initial returns are due 28 January 2018 so time is running out.

7- Study UAE tax legislation

The implementation of taxes in the UAE came with a whole new set of procedures. we recommend to study and get familiar with the different laws in place including the UAE VAT Law and to discuss with your auditor, tax agent and software provider.

8- Keep an eye out for new information

There have been a slew of clarifications in the last month and some details are still not finalised e.g. with regard to free zones, or which companies will report monthly and which quarterly.

Dynamics Partner- Dubai, U.A.E., G.C.C. Global – Ax, erp, CRM

December 20th, 2017

As we near the end of 2017 we look back on 25 years of partnership with Microsoft and 15 years as one of the oldest Dynamics global partners, and the longest established ,Dynamics certified regional partner.

For the last 10 years we have also been the regional representative for Ax Pact global projects.

Our Ax journey from Axapta 2.5, 3, 4, then Dynamics Ax 2009, 20012, RTM. R1, R2, R3, and now Dynamics 365 Finance and Operations Enterprise, as well as Dynamics CRM though all versions since v 3 ahs taken us across the world and into many verticals and international companies. Our experience encompasses Manufacturing Trading, Construction, Oil and gas, Financial services, Utilities, Education, Government, PSA, Retail ……. we have implemented our Dynamics Ax GCC localised HR and Payroll in more than 40 companies.
We currently have Dynamics projects running in KSA, Oman, Africa, and a dozen projects in the U.A.E.

Now we have the full Dynamics technology stack with which to support customers in their digital transformation to a more agile future at a time of disruptive innovation. Dynamics 365, , Power apps, Power Bi
Flow, Common data platform, Talent, and much more. The power of the new SQL databases and of the azure cloud platform , and Edge computing open up the world of IoT, Big data, predictive analytics, Mobile any time any where, Social media monitoring and integration, new means of collaboration from teams to Surface hub to Holo lens.

Its a brave new world ahead – let us help you charter a safe course, or join us in the journey as part of one of the best certified teams globally..

U.A.E. VAT rates

December 9th, 2017

The Federal Tax Authority (FTA) has announced the supplies that will be subject to Value Added Tax (VAT) as of January 1, 2018.Selected supplies in sectors such as transportation, real estate and financial services will be completely exempt from VAT, whereas certain government activities will be outside the scope of the tax system (and, therefore, not subject to tax). These include activities that are solely carried out by the government with no competition with the private sector, activities carried out by non-profit organisations.

The UAE Cabinet is expected to issue a decision to identify the government bodies and non-profit organisations that are not subject to VAT.

VAT treatment on select industries:
Education
Private and public school education (excluding higher education) and related goods and services provided by education institution 0%
Higher education provided by institution owned by government or 50% funded by government, and related goods and services 0%
Education provided by private higher educational institutions, and related goods and services 5%
Nursery education and pre-school education 0%
School uniforms 5%
Stationery 5%
Electronic equipment (tablets, laptops, etc.) 5%
Renting of school grounds for events 5%
After school activities for extra fee 5%
After school activities supplied by teachers and not for extra charge 0%
School trips where purpose is educational and within curriculum 0%
School trips for recreation or not within curriculum 5%

Healthcare:

Preventive healthcare services including vaccinations 0%
Healthcare services aimed at treatment of humans including medical services and dental services 0%
Other healthcare services that are not for treatment and are not preventive (e.g. elective, cosmetic, etc) 5%
Medicines and medical equipment as listed in Cabinet Decision 0%
Medicines and medical equipment not listed in Cabinet Decision 5%
Other medical supplies 5%

Oil and Gas:

Crude oil and natural gas 0%
Other oil and gas products including petrol at the pump 5%

Transportation:

Domestic passenger transportation (including flights within UAE) Exempt
International transportation of passengers and goods (including intra-GCC) 0%
Supply of a means of transport (air, sea and land) for the commercial transportation of goods and passengers (over 10 people) 0%
Supply of goods and services relating to these means of transport and to the transportation of goods and passengers 0%

Real Estate:

Sale and rent of commercial buildings (not residential buildings) 5%
First sale/rent of residential building after completion of construction or conversion 0%
First sale of charitable building 0%
Sale/rent of residential buildings subsequent to first supply Exempt
Hotels, motels and serviced accommodation 5%
Bare land Exempt
Land (not bare land) 5%
UAE citizen building own home 5% (recoverable)

Financial Services:

Margin based products (products not having an explicit fee, commission, rebate, discount or similar) Exempt
Products with an explicit fee, commission, rebate, discount or similar 5%
Interest on forms of lending (including loans, credit cards, finance leasing) Exempt
Issue, allotment or transfer of an equity or debt security Exempt

Insurance and Re-insurance:

Insurance and reinsurance (including health, motor, property, etc) 5%
Life insurance and life reinsurance Exempt

Food and Beverages: 5% VAT rate

Telecommunications and electronic services:

Wired and wireless telecommunications and electronic services: 5% VAT rate
Telecommunications and electronic services:
– Sovereign activities which are not in competition with the private sector undertaken by designated government bodies Considered outside VAT system
– Activities that are not sovereign or are in competition with the private sector VAT rate dependent on good/service ignoring provider

Not for Profit Organizations:

Activities of foreign governments, international organisations, diplomatic bodies and missions acting as such (if not in business in the UAE) Considered outside VAT system
Charitable activities undertaken by societies and associations of public welfare which are listed by Cabinet Decision Considered outside VAT system
Activities of other not for profit organizations (not listed in Cabinet Decision) which are not business activities Considered outside VAT system
Business activities undertaken by the above organizations VAT rate dependent on good/service ignoring provider

Free zones:

Supplies of goods between businesses in designated zones Considered outside VAT system
Supplies of services between businesses in designated zones VAT rate dependent on service ignoring location
Supplies of goods and services in non-designated zones VAT rate dependent on good/service ignoring location
Supplies of goods and services from mainland to designated zones or designated zones to mainland VAT rate dependent on good/service ignoring location

Other:

Export of goods and services to outside the GCC implementing states 0%
Activities undertaken by employees in the course of their employment, including salaries Considered outside VAT system
Supplies between members of a single tax group Considered outside VAT system
Any supplies of services or goods not mentioned above (includes any items sold in the UAE or service provided) 5%
Second hand goods (e.g. used cars sold by retailers), antiques and collectors’ items 5% of the profit margin

The UAE and Saudi Arabia are the two GCC member countries which will implement Value Added Tax (VAT) Reform from 1st January 2018 whereas the remaining member countries will implement over the coming years.

According to the UAE tax officials, it is anticipated that the new tax reform will help to generate nearly Dh12 billion (around 0.8 percent of GDP) revenue in the initial year after the introduction of the VAT. It might increase to Dh20 billion (around 1.2 percent of GDP) in the succeeding year (2019).

Blog registration discontinued.

November 22nd, 2017

To the many of you who have asked for registration and not had a response, please accept our apologies. The overwhelming success of the site means we get typically 50 new registrants a day and it has been administratively difficult to keep up so with approval and review or comments from over 10000 subscribers. So much against the trend we have dropped the social media links and options to comment.

This will give us more time to add content and will also help with performance o the site.

Bad Rabbit – a virulent wave of data-encrypting malware is sweeping through Eastern Europe

October 28th, 2017

A new, potentially virulent wave of data-encrypting malware is sweeping through Eastern Europe and has left a wake of outages at news agencies, train stations, and airports, according to multiple security companies

A new ransomware outbreak similar to WCry is shutting down computers worldwide, Ransom:Win32/Tibbar.A or Bad Rabbit, as the outbreak is dubbed, is primarily attacking targets in Russia, but it’s also infecting computers in Ukraine, Turkey and Germany, researchers from Moscow-based Kaspersky Lab said. In a blog post, the antivirus provider reported that the malware is using hacked Russian media websites to display fake Adobe Flash installers, which when clicked infect the computer visiting the hacked site. Researchers elsewhere said the malware may use other means to infect targets.

Bad Rabbit appears to specifically target corporate networks by using methods similar to those used in a June data-wiping attack dubbed “NotPetya” that shut down computers around the world.
Bad Rabbit infects Windows computers and relies solely on targets manually clicking on the installer, Kaspersky Lab said. So far, there’s no evidence the attack uses any exploits.

The Ukrainian computer emergency agency CERT-UA posted an advisory on Tuesday morning reporting a series of cyberattacks.

Kevin Beaumont said on Twitter that Bad Rabbit uses a legitimate, digitally signed program called DiskCryptor to lock targets’ hard drives. Kaspersky Labs’ blog post said the executable file dispci.exe appears to be derived from DiskCryptor and is being used by Bad Rabbit as the disk encryption module.

Bad Rabbit relies on hard-coded credentials that are commonly used in enterprise networks for file sharing and takes aim at a particularly vulnerable portion of infected computers’ hard drives known as the master boot record. A malicious file called infpub.dat appears to be able to use the credentials to allow the Bad Rabbit to spread to other Windows computers on the same local network, The malware also uses the Mimikatz network administrative tool to harvest credentials from the affected systems.

Once Bad Rabbit infects a computer, it displays a message in orange letters on a black background. It directs users to a Dark Web site that demands about $283 in Bitcoin to decrypt data stored on the encrypted hard drive. The dark Web site also displays a ticking clock that gives victims 40 hours to pay before the price increases. It’s not yet known what happens when targets pay the ransom in an attempt to restore their data. The NotPetya malware was written in a way that made recovery just about impossible, a trait that has stoked theories that the true objectives of the attackers was to wipe data in an act of sabotage, as opposed to generate revenue from ransomware. It also remains unclear who is behind the attack.

The outbreak is the latest reminder that you should back up all their data on drives that are secured with a password or other measure to protect them from ransomware.

Windows Defender Antivirus detects and removes this threat with protection update 1.255.29.0 and higher.

This threat appears as a fake Adobe Flash Player update.

Microsoft advice:
Microsoft doesn’t recommend you pay the ransom. There is no guarantee that paying the ransom will give you access to your files. If you’ve already paid, then see our https://www.microsoft.com/en-us/mmpc/shared/ransomware.aspx for help on what to do.

Review logs and shutdown or run Windows Defender Offline.

This ransomware attempts to reboot your PC so it can encrypt your files. You might be able to stop your PC from rebooting and instead shut it down or run a Windows Defender Offline scan:
Check event logs for the following IDs: 1102 and 106
• Event 1102 indicates that the audit log has been cleared, so previous activities can’t be seen.
• Event 106 indicates that scheduled tasks “drogon” and “Rhaegel” have been registered (these are ransomware wipers)
• If events 1102 and 106 are present, then issue a shutdown with the parameter -a to prevent a reboot

You can also immediately inititate a Windows Defender Offline scan by using PowerShell or the Windows Defender Security Center app.

Run antivirus or antimalware software

Use the following free Microsoft software to detect and remove this threat:
• Windows Defender Antivirus for Windows 8.1 and Windows 10, or Microsoft Security Essentials for Windows 7 and Windows Vista
• Microsoft Safety Scanner – Run a full scan to look for anyhidden malware.

Advanced troubleshooting – To restore your PC, download and run Windows Defender Offline.

Ask us about how to use cloud protection to guard against the latest malware threats. It’s turned on by default for Microsoft Security Essentials and Windows Defender for Windows 10. Go to All settings > Update & security > Windows Defender and make sure that your Cloud-based Protection settings is turned On.

Indicators of compromise
Presence of the following files in %SystemRoot%:
• infpub.dat
• cscc.dat
• dispci.exe
• You can’t access your files or your PC
• A ransom message in red on a black background

Diwali greetings 19 October 2017 from Synergy Software Systems

October 19th, 2017

Known as Deepavali, a Sanskrit word meaning “rows of lighted lamps”, it is one of the most popular Hindu festivals celebrated across South Asia. But it is also celebrated by Jains and Sikhs.

Diwali, the festival of lights, sees millions attend firework displays, prayers and celebratory events across the world every autumn. The main theme is the triumph of light over darkness and good over evil something to which we can all relate to no matter what our religion.

Diwali falls between October and November, but the exact date changes each year as it is marked by the Hindu lunar calendar. It lasts five days in total, with the festival of lights falling on the third days of celebrations, which is marked on the 15th day of the Hindu month Kartik. This year that falls on 19 October.

The festivities begin with Dhanteras, followed by ‘Narak Chaturdasi’, Deepawali on third day, ‘Diwali Padwa’ on fourth and ends with ‘Bhai Dooj’

May The Beauty Of Deepavali Season
Fill Your Home With Happiness,
And May The Coming Year
Provide You With All
That Bring You Joy!

When You Can Make Someone Else Smile
When You Can Be Someone’s Ally
That’s When You Can Yourself Be Glad
That’s When You’ll Have A Happy Diwali!

Deepawali Ka Ye Paawan Tyohar,
Jeevan Mein Laye Khushiya Aapar,
Laxmi Ji Viraje Aapke Dwar,
Subhkamnayen Hamari Karen Sweekar!!
Wish You And Your Family A Very Happy Diwali

Please note that Synergy offices will close at 5 pm today.

Industry 4.0 : Digitalization of the Manufacturing Sector Masterclass – Meet Synergy Software Systems Manufacturing experts tomorrow H Hotel Dubai

September 26th, 2017

Hear from industry experts, network, meet with us and let us show you Dynamics 365 Finance and Operations Enterprise at this Microsoft Gul sponsored Manufacturing Master Class.

08:00 – 09:00 Registration
09:00 – 09:20 Omar Saleh – Microsoft – Industry Director, Manufacturing MEA
09:20 – 09:50 Gert Thoonen – Business Development Network & Security Services, ME – Rockwell Automation
09:50-10:20 Nicholas Brunet – Middle East Regional Business Leader – 3M
10:20-10:50 Mustafa Farhan – Strategic Transformation Lead, Middle East and Africa, Microsoft
Break
11:00 – 11:30 Suryanka Jatain – Principal – Digital Strategy and Transformation – KPMG
11:30 – 12:00 Assem Khalaili – Executive Vice President, Customer Services – MEA Digital Factory – Process Industries & Drives – Siemens
12:00 – 12:30 Charif Hamidi – Senior Consultant – Strategy – EY

Join us for lunch.
If you have not yet registered then call us now on 00971 43365589 or email Suresh Savari

Dynamics 365 Enterprise Finance and Operations – G.C.C. HR and Payroll from Synergy Software Systems

August 10th, 2017

Our Ax 2012 R3 popular HR and Payroll software was implemented in more than 40 companies.
It is now available in Dynamics 365 Enterprise Finance and Operation, with the first implementation already started.

The product includes comprehensive payroll features as well as automation of many day to day processes for HR and PRO staff.

Extensive Power BI analysis, T@A integration, and mobile approval are additional features