Archive for the ‘General Synergy News’ category

Synergy support during lockdown -IT continuity guidance

March 29th, 2020

Despite the necessary lockdown we are still providing support , as best we can using a range of technologies. Microsoft Teams is helping members of practice to collaborate and assist each other.

Other than for emergencies Site visits will cease for this week, however we will be available for screen sharing sessions and conference calls.

We understand these are difficult times. You may be faced with staff absence due to illness due difficulty with travel. Ensure there is a disaster recover/continuity plan in action. Intermittent social distancing approach might be the normal way we live for at least 12-18 months.

Cybercrime is also likely to increase with new scams.

Help us to help you.

Consider shift working or staggered hours or hybrid office and home working as means to social distancing.

What if your available staff was cut by 50% for two weeks, or by 25% for 2 months? Consider if your System Admin is not there and your staff are home working.?

Improve your defences: Get servers, desktops, etc cleaned up of old temp files, update key patches and antivirus, clean down log files, review back up strategy and what is the current state of backups e.g on user laptops.
Write-up a list of your critical business services and applications that are essential to keep your company operating. Record the supplier and what you understand about their availability for remote working, for example:
- Main telephone line
- Email
- Database Applications
- Specialist “Line of Business’ applications (e.g. accountancy, architectural, legal)
- File Share and Documents
-Printers and Copiers.
Do you need additional flash storage to move or to back up data?
Who can give us access rights to dial into your system when needed?.
Who can add and suspend users?
Who can check backups?
Who can check logs?
Are key passwords securely stored?
What will be your procedure for support when your staff work from home?
Can staff take laptops home?
How will they dial into your network?
Data privacy laws
What new tools do you need? e.g.
- remote dial in connectivity e.g. to access a file on a network store
- enhanced security -you may have reduced staff to deal with any attack
- monitoring software
- central mobile network management e.g.to patch a device without needing it to come back to office.

Identify home-workers who are already set-up to work from home
Your business will already have users who regularly work from home. They will have some kind of mobile computer device that can access business cloud services or have secure access (VPN) into the office network to access on-premise services. These individuals are invariably set and ready to work from home.

Identify users that may access some business services available when out of the office (e.g. email on smartphone). These users may access certain business services, such as email, on a smartphone or home PC (webmail). However, is this be enough for them to do their jobs effectively. Identify what services they would need access to be fully productive if they were forced to work from home.

Identify users that have never accessed business technology system from anywhere but at the place of work. These users will likely work from a desktop computer in the office. They also have no remote working facility and may not even have a smartphone or home computer that can access business systems. Confirm that your users have working broadband Internet connection at their home
- Don’t take for granted that your users have broadband Internet at their homes or can get access to a good-quality connection.
- Is it adequate to access your business’ cloud and office systems.
- Confirm that your existing remote-working technology has the capacity to accommodate all of your users working remotely at the same time
- Even if you have the capability for remote working for all of users, have they all worked remotely simultaneously and can your business IT infrastructure handle this?
-Do they need any extra training to work this way?

- Speak to your IT team to ensure the equipment and bandwidth can withstand your entire organisation working from home.
- Speak to your telecoms providers and determine whether you have a cloud-based system. – If you have a cloud-based telecoms system then the likelihood of being able to setup remote extensions to manage your calls is very likely. Alternatively, you should very easily be able to divert your numbers online (via a portal).

If you have a fixed-line system, ask your provider how long it will take to setup a divert at the local telephone exchange and what is the process.

How will you leave policy be affected?

- Will there be return flights?
– What if staff are returning from an infected area?
- how much leave can they bring forward to supervise children off school or care for a sick relative?
How much can they defer because they can;t travel?

Travel Policy?
Airports, railway stations and other busy hubs almost certainly carry a higher risk than working in the office.

It may be a good idea to reduce face to face meetings and use online services like Teams to reduce travel risks.

Medical
Be ready for a rush of insurance claims.

Covid 19-detection and prevention

March 24th, 2020

We do not profess medical expertise but with limited advice available we hope it will be helpful to share this common sense advice sent to nurses in a U.K. hospital (with our additional comments in italics.)

“At The Princess of Wales hospital. NHS staff have been sent this advice to hospital staff.
It explains the virus and hopefully, how to prevent getting it. Please share with family, friends and work colleagues.

Virus Detection:

The simplest way to distinguish Coronavirus from a Common Cold is that the COVID-19 infection does not cause a cold nose or cough with cold, but it does create a dry and rough cough.

( there are also reports that it may give reduction in sense of taste and smell)

The virus is typically first installed in the throat causing inflammation and a feeling of dryness. This symptom can last between 3 and 4 days.
The virus typically then travels through the moisture present in the airways, goes down to the trachea and installs in the lungs, causing pneumonia that lasts about 5 or 6 days.

Pneumonia manifests with a high fever and difficulty breathing. The Common Cold is not accompanied, but there may be a choking sensation. In this case, the doctor should be called immediately.
(: basically it creates a very sticky mucus that blocks the airways)

Experts suggest doing this simple verification every morning: Breathe in deeply and hold your breath for 10 seconds. If this can be done without coughing, without difficulty, this shows that there is no fibrosis in the lungs, indicating the absence of infection. It is recommended to do this control every morning to help detect infection.

Prevention:
The virus hates heat and dies if it is exposed to temperatures greater than 80°F (27°C). Therefore hot drinks such as infusions, broths or simply hot water should be consumed abundantly during the day. These hot liquids kill the virus and are easy to ingest.
Avoid drinking ice water or drinks with ice cubes.

Ensure that your mouth and throat are always wet, never DRY. You should drink a sip of water at least every 15 minutes. WHY? Even when the virus enters water or other liquids through the mouth, it will get flushed through the oesophagus directly into the stomach where gastric acids destroy the virus. If there is not enough water, the virus can pass into the trachea and from there to the lungs, where it is very dangerous.

For those who can, sunbathe. The Sun’s UV rays kill the virus and the vitamin D is good for you (but don’t overdo it)

The Coronavirus has a large size (diameter of 400-500 nanometers) so face masks can stop it, no special face masks are needed in daily life.
If an infected person sneezes nearby, stay 10 feet (3.3 meters) away to allow the virus fall to the ground and prevent it from falling on you.
When the virus is on hard surfaces, it survives about 12 hours, therefore when hard surfaces such as doors, appliances, railings, etc. are touched, hands should be washed thoroughly and/or disinfected with alcoholic gel The virus can live nested in clothes and tissues between 6 and 12 hours. Common detergents can kill it. Things that cannot be washed should be exposed to the Sun and the virus will die.
The transmission of the virus usually occurs by direct infection, touching fabrics, tissues or materials on which the virus is present.
Washing your hands is essential.
The virus survives on our hands for only about 10 minutes. In that time many things can happen, rubbing the eyes, touching the nose or lips. This allows the virus to enter your throat. Therefore, for your good and the good of all, wash your hands very often and disinfect them.
You can gargle with disinfectant solutions (i.e. Listerine or Hydrogen Peroxide) that eliminate or minimize the amount of virus that can enter the throat. Doing so removes the virus before it goes down to the trachea and then to the lungs.
Disinfect things touched often: mobile phone, keyboard, mouse, car steering wheel, door handles, etc ….

COVID -19 – Synergy Software Systems

March 23rd, 2020

Its a difficult time for all.
We continue to provide the best support service we can taking into account the safety of our staff, compliance with local health and statutory authorities, and the impacts of travel disruption for consulting assignments outside the U.A,E, or those returning from holiday.

Where possible please engage with us by email and telephone rand fax rather than seek face to face meetings.’

In most case support cases can be dealt with by screen sharing internet sessions. Similarly for training or for virtual meetings.

Any meeting should involve minimal travel, meeting duration, and minimum number of people and ensure appropriate social distancing and dispensing with shaking hands.

Please note that our building management are no longer allowing visitors to our building.

You may find yourself short of staff due to absence, or staff who cannot return from holiday. Consider engaging us to provide a limited set of managed services for essential tasks that can be done remotely e.g checking backups are complete, managing log files, adding new users.

In Lombardy’s northeastern city of Bergamo, 134 family doctors out of 600 – or 22% – had fallen sick or were quarantined, Guido Marinoni, the head of the local association of general practitioners, said….
“…….like fighting a war with a toy gun. I hope the rest of Europe learn from the good things Italy did, but also from our mistakes.”

Dr Hugh Montgomery, chairman of intensive care medicine at University College London, explained why Covid-19 is so infectious and why it’s so important to stop it as early as possible.
“If I get normal flu, I am going to infect on average between 1.3 and 1.4 people. When those 1.3, 1.4 people gave it to the next lot, that is the second time it gets passed on. By the time that is happening 10 times, I’ve been responsible for about 14 cases of flu.

This coronavirus is very, very infectious, so every person passes it on to 3 others.Now that doesn’t sound like much of a difference, but if each of those three passes it to three, and that happens at 10 levels of contact then I have been responsible for infecting 59,000 people.”

Grim and terrifying news – that starkly exposes the seriousness of the problem we all face. A Frontline Doctor For The Mail On Sunday

https://www.msn.com/en-gb/health/medical/the-look-of-panic-among-medics-patients-failing-to-get-oxygen-in-their-lungs-and-dangerous-under-dressing-of-staff-frontline-nhs-doctor-reveals-how-coronavirus-has-unleashed-terror-in-hospital/ar-BB11w4yB

Stay safe.

UIPath recognition award for Synergy Software Systems, Dubai

February 25th, 2020

Synergy today was awarded the first Gold Partner status earned in the Middle East, and recognised as the Partner for its high number of implementations with its own certified resources.

The award was made at the Annual Partner Kick off at the Marina Address Hotel today, which focused on hyper-automation.

Saturday 9 November will be a National Holiday, Synergy Software Systems offices will be closed

November 7th, 2019

Saturday 9 November (12th of Rabi Al Awwal) will be a National Holiday to commemorate the birthday of the Prophet Mohammed (PBUH). Synergy Software Systems offices in: Dubai, Abu Dhabi and Qatar will be closed.

Mohammad (PBUH) was an Arab religious, social and political leader and the founder of Islam. He was a prophet, sent to present and confirm the monotheistic teachings preached previously by Adam, Abraham, Moses, Jesus, and other prophets. Muhammad (PBUH)united Arabia into a single Muslim polity, with the Quran as well as his teachings and practices forming the basis of Islamic religious belief.

The name Mohammad (PBUH )means “praiseworthy” and appears four times in the Quran. Mohammad’s birthday is celebrated as a major feast throughout the Islamic world,( excluding Wahhabi-influenced Saudi Arabia where these public celebrations are discouraged). When Muslims say or write the name of Muhammad (PBUH), they usually follow it with the Arabic phrase ṣallā llahu ʿalayhi wa-sallam (may God honor him and grant him peace) or the English phrase peace be upon him
In casual writing, the abbreviations SAW (for the Arabic phrase) or PBUH (for the English phrase) are sometimes used; in printed matter, a small calligraphic rendition is commonly used.

A happy and prosperous Diwali from Synergy Software Sytems

October 27th, 2019

Synergy Ladies’ celebrating Diwali.

Wishing you a Happy Diwali.
Doubt is like darkness, Trust is like light,
There is no way to destroy light by throwing darkness in to it.
So come together and enjoy the festival of lights
.

SnapLogic iPasS integration as a service – from Synergy Software Systems.

October 20th, 2019

Business Intelligence Managers/Analysts, Data/ETL Engineers, and Information/Data Architects are tasked with empowering business users to make use of
data to drive smart decisions and innovations. Data-driven initiatives can be challenging considering the explosion of data volumes due to the proliferation of sensors, IoT, and mobile computing.

Moreover, a growing number of groups within the business want access to fresh data.

To fully harness their data, organizations must also have a cloud strategy for their digital transformation efforts, namely to migrate data from
on-premises environments to the cloud. Considering the tremendous business value of unlocking that data, it’s imperative to prioritize and streamline these
data integration and migration projects.

Gone are the days when IT needed hundreds of coders to build extract, transform, load (ETL) solutions and then maintain those by writing more code. Modern integration platforms eliminate the need for custom coding. Now, data integration projects deploy and scale, often as much as ten times faster.

iPaaS platforms ease the pain because they’re designed for flexibility and ease of deployment for any integration project. A drag-and-drop UX coupled with a powerful platform and hundreds of pre-built connectors out of the box.

The connectors are always up-to-date, so the IT organization doesn’t spend an inordinate amount of time maintaining every integration by hand. This saves an incredible amount of time, money, and frustration across the team and projects and greatly reduces risk.

Not all integration platforms are created equal. Some do simple point-to-point cloud app integrations while others transform large and complex data into a data lake for advanced analytics. Some stgill require extensive developer resources to hand-code APIs while others provide self-service, drag-and-drop offerings that can be used by IT and business leaders alike. Some are best for specific tactical projects while others provide a strategic, enterprise-wide platform for multi-year digital transformation projects.

Organizations must address four key steps during the data migration and integration process:
1. Capture data that supports both the known use cases as well as future undefined use cases (think IoT data to support a future machine learning
enabled use case).
2. Conform inbound data to corporate standards to ensure governance, quality, consistency, regulatory compliance, and accuracy for downstream
consumers.
3. Refine data for its eventual downstream application and/or use cases (once its been captured and conformed to corporate standards).
4. Delivery of data needs to be broad and prepared to support future unknown destinations.

For decades, IT has been tasked to manage integration projects by writing tons of custom code. This onerous task is even more complex with the proliferation of SaaS applications, the surge in big data, the emergence of IoT, and the rise of mobile devices. IT’s integration backlog has exploded. Not only is the deployment too much work, but there is a growing cost to maintain all of the integrations.

Deploying a tactical or departmental data warehouse solution should take days, not months. Moreover, enterprise-wide data transformation projects should take months, not years.

The best data integration platforms:
- Support multiple app and data integration use cases across cloud, on-premises, and hybrid deployments
- Offer the flexibility to be used in cloud, hybrid, or on-premises environments, regardless of the execution location
- Provide a self-service user experience aided by AI, machine learning, hundreds of pre-built connectors, and integration pipeline
templates (patterns) resulting in greater user productivity, and faster time-to-integration
- Have an underlying, scalable architecture to grow with evolving data and integration requirements
- Support different data modes such as streaming, event-driven, real-time or batch

The SnapLogic iPaaS offering is functionally rich and well-proven for a variety of use cases. It supports hybrid deployments and provides rich and differentiating features for analytics and big data integration (Hadooplex). Clients score SnapLogic as above average for cloud characteristics, functional completeness, ease of use and ability to meet SLAs.” Gartner

SnapLogic is a U.S.-based integration platform company. In mid-2013, it transitioned from a traditional software business to an iPaaS model with the release of the SnapLogic Elastic Integration Platform which provides a large set of native iPaaS capabilities that target the cloud service integration, analytics and big data integration use cases.

The flagship Enterprise Edition features a set of base adapters (Snaps), an unlimited number of connections and unlimited data volume.

Synergy Software Systems has been an Enterprise Solutions Integrator in the GCC since 1991. We are pleased to announce our formal partnership to represent Snap Logic in the MEA region.

Do you need to integrate with Azure? with SAP Data Warehouse Cloud? with Workday? With Odette compliant auto mamufacturers………..?.

To learn more call us on 009714 3365589

Gartner recognized SnapLogic as a Visionary in its Data Integration Magic Quadrant

August 7th, 2019

Gartner recognized SnapLogic as a Visionary in its Data Integration Magic Quadrant! This comes on the heels of being recognized as a Leader in three top analyst reports for the best integration platform as a service (iPaaS) solutions – the Gartner Magic Quadrant, Forrester Wave, and G2 Crowd Grid.
We believe these collective recognitions testify to the fact that SnapLogic is unrivaled when it comes to integrating cloud applications and on-premises data in one unified platform.

Gartner commended SnapLogic for:
• Our powerful integration convergence and augmented data integration delivery
• Our easy accessibility to diverse user personas
• Our pricing model simplicity and trial version

Synergy Software Systems is a Middle East partner. . This solution speeds up deployment of complex solutions with multiple jntegrations and significantly improves and simplifies the management and maintenance of integrations.

Whether for EDi to Odette standards for the automotive sector, or for streaming high volumes of data, or for ETL processes to bring data from multiple, enterprise systems into a data lake or Enterprise BI or Corporate performance management system, Snap Logic provides a multitude of pre built “Snap integrations: for a low code, configuration approach to integration.

Synergy Software Systems has provided integrated solutions in the region. Digital revolution is proving new opportunities and challenges. Robotic Processes Automation, Predictive analytics, ML AI, IoT, RFID, cloud services, data lakes, and mobility are now standard components of any solution. However digital revolution also requires agility and rapid robust deployment and ease of update and maintenance. Integration ETL, and streaming data from multiple systems at enterprise scale needs a new ‘productized’ low code approach to integration.

Snaplogic is a key tool for successful agile deployment of Enterprise integration, Corporate Performance management, EDI, BI and RPA solutions.

There are already major clients deploying Snap Logic in the UAE.

To learn more . Call us on 00971 43365589

Calorie display on Dubai menus – are you ready? Ask Synergy Software Systems.

June 30th, 2019

It will soon be mandatory to display the caloric value of each and every item in the menu, in whichever form it is. The Food Safety Department announcement is that:
All food outlets in Dubai have to display calorie content of ready-to-eat foods by January 1, 2020.
An early deadline of November 1, 2019 is set for establishments with more than five branches to implement it.

The circular and guidebook is posted on municipality’s portal www.dm.gov.ae and has clear instructions for labelling nutritional value with examples for manual calculation in Excel-sheet templates.

The department will verify the accuracy of the calculations through auditing. It will also at a later stage, provide an electronic-platform for computing the calories

Eateries, including fast food chains, must display caloric value of food items either on the menu or at the point of sale. There are some establishments that already declare calorie content on packaging, flyers, tray mats, websites etc. However, the municipality wants everyone to display the caloric value, against each item in the menu from which diners choose items at the point of sale. When there is no menu, then it should be in the menu boards or the menu displayed on tablets — basically, whichever form of the menu which the consumer checks for choosing the food.

Dubai eateries will have options how to calculate calorie contents for display in the menus to comply with a new regulation that aims to help diners make informed choices. For most a software package will be administratively simplest to ensure compliance.

For online menus displayed for food ordering services, the rule will not be mandatory, for the time being, since the department is not regulating electronic platforms for food delivery.

Dubai Municipality says that Food establishments in Dubai should declare in their menus the calorie content of all ready-to-eat food items.

The primary objective of the rule is to help diners make healthy food choices for reducing obesity and related diseases. The Food Safety Department of Dubai Municipality hopes to make a big difference in food decisions taken by diners just with the knowledge of how much of calories they consume.
The population of Dubai is three million. As per our calculations, we expect more than one billion food decisions to be based on the calorie count displayed in menus in a year,” Iman Ali Al Bastaki, Director of the Department
.
During the six months of the World Expo 2020 starting on October 20, 2020, Dubai expects to welcome 25 million visitors. Hence, the number of food decisions taken based on displayed calories is expected to be multi-billion during the Expo.

For example, a food outlet making a traditional meal with a lot of oil will have to display a high caloric value for the meal. When consumers prefer to go for another meal with less calories or a smaller portion of the same meal, the establishment will encourage its chefs to reduce the use of oil, thereby reducing the calories and providing a healthier meal.

Dubai, is the first emirate in the UAE to implement such a rule. It referred to similar practices in countries like the US and Canada. Dubai already has a system of nutrition labelling that displays all nutritional values in packaged food items e.g.: sugar, sodium, fat.

For cooked or prepared food that is ready-to-eat, the first step in declaration is the basic declaration of calories. The municipality wants to ensure the readiness of the market before moving to the next level of detailed nutrition labelling in cooked foods.

This is part of a holistic approach that Dubai Municipality has been working on to improve health and to reduce obesity and diabetes in Dubai that include healthy meal project in school canteens, an initiative to reduce salt and sugar content in bakery items and verification of claims about healthy food items.

With over 100 branded hotels and industrial caterers, and other food producers as our customers we have more than 20 years extensive experience in the F@B area, and our solution for nutrition data is widely adopted.

If you need, a software solution or to integrate our nutrition data to your erp system or F@B software, then contact us to learn more about our solutions.

Synergy Software Systems: 00917 43365589
Deyafa Systems: 00971 4 3240066

Synergy certifications

June 22nd, 2019

Happy to announce that our Gold partnership with Microsoft has been confirmed again for the next 12 months.

Recently we have also certified consultants in ABBY the industry leading OCR software.

Earlier in the year we became a gold partner with UIPath the market leading Robotic Process Automation solution, for which Synergy has more than 50% of the certified consultants in the region.

This is part of our commitment to deliver professional service for digital transformation to our clients.

Synergy Software Systems, Iftar 2019

May 13th, 2019

About 120 staff and families joined together for an Iftar celebration over the weekend.

Ramadan working hours 2019 – Synergy Software Systems

May 2nd, 2019

The holy month of Ramadan is expected to start from 6th May, and to end on the evening of 3rd June.
During this period of fasting and spiritual reflection there will be several changes to our office routine,
In line with Ministry directives our working hours will be reduced.
Our office will open Sun-Thu from 9am to 4pm for support calls.
We will be closed on Fridays and Saturdays.

سائلين الله عـز وجـل أن يرزقكـم فيه مغـفـره ورحمه وعتق من النار.

May all your prayers be answered.

Hilton Engineering Conference London February 2019

February 18th, 2019

This conference for Hilton Chief Engineers took place at the beautiful Hilton London Metropole from 11th-15th February 2019.

Principal Consultant Ramesh Kulkarni represented us there together with John M. Clark Vice President – SynergyMMS Division Systems Associates, Inc.

SynergyMMS is rolling out globally across the group. Inigma, the next generation of this mobile, multi-language Facility management solution was presented at the show.

This cloud solution is rapidly installed with minimal training needed, no server, cost, no annual maintenance, no server license, no user licenses, just a simple per room monthly subscription.

Ask us about the ‘snagging solution; for new hotel openings, refurbishment, or extension projects.
0097143365589

Get ready for year-end close in Dynamics AX and Dynamics 365 with Synergy Software Systems, Dubai.

December 20th, 2018

There many tasks to be done for the Fiscal year-end closing process.
Those include task for all functions not just finance.
For over 10 years Synergy has conducted Year end training courses to help prepare Dynamics users for their fiscal close.
Our 2 day workshop encompasses:
Key tasks and sequence
Tips and trick
Key reports,
Use of MR and Power Bi
Sales, Supply chain, HR, IT tasks
Hands on practice
The course content applies to almost all versions and will be run in Dynamics Ax 2012 R3. it will however will also introduce the Dynamics 365 Financial closing workspace.

Date: 2 day course: 09.00 – 17.00 8th and 9th Jan 2019
Venue: SYNERGY SOFTWARE SYSTEMS. Al Karama, Dubai.
Ample parking and bus stops and metro nearby.
For a trouble-free and timely, year-end close, book today.
Experienced, expert instructors.

Hitec Dubai 2018- Synergy Software Systems, Deyafa Systems showcase ‘Inigma’.

December 6th, 2018

Dubai Corporation for Tourism and Commerce Marketing (DCTCM) CEO Issam Kazim officially inaugurated the second HITEC 2018 Dubai, the Middle East’s largest, hospitality technology, exhibition and conference.

This year’s event took place yesterday and today at the Madinat Jumeirah Dubai ( December 5- 6) and showcased a wide range of innovative solutions from the world’s leading hospitality technology providers. Synergy Software Systems together with Deyafa Systems presented the Inigma software solution.

Inigma task management system and collaboration platform offers a smoother and more efficient way to run operations for any hotel.

https://www.youtube.com/watch?v=r8ZiVzKQ5G4

Synergy and Inigma stand with John M. Clark Vice President – SynergyMMS Division. Systems Associates