Archive for the ‘RPA and DMS’ category

SnapLogic May 2020 many enhancements – ask Synergy Software Systems

May 14th, 2020

We are thrilled to announce the general availability of the May 2020 release of the SnapLogic Intelligent Integration Platform (IIP).

New Iris artificial intelligence (AI) innovations within this release allow you to build painless integrations, increase collaboration within your organization with new Stickies, and automate workflows with new SAP S/4HANA Snaps, among many more.

New Mask Snap, powered by Iris AI: Simplify data masking!

As you work with a variety of data in your dev and test environments, it is always good practice to shield and protect sensitive information. Masking sensitive or personally identifiable information such as: social security numbers (SSN), email addresses, names, street addresses, and birthdates is easy with our new Mask Snap.

With the Mask Snap, Iris AI is embedded in every step :
- suggestions on the fields you should mask,
- recommended search mode,
- recommended match mode,
- recommended masking options

You can remove or mask fields, and it works with all data types, including highly-nested JSON.

We continue to enhance our industry-leading AI technology to make it easy for you to build integrations and automations, easily and painlessly. With the new May 2020 release, as you are configuring a database or an application Snap, Iris AI now provides configuration recommendations such as schema name, object name. To provide these recommendations, Iris employs over five years of metadata information and usage patterns to intelligently determine the most commonly used schemas and objects in your organization.

From source to destination, Iris AI continues to simplify schema mappings – map even complex schemas in minutes. With the May 2020 release, Iris now provides target recommendations in Mapper for exact matches between source and destination schemas.

Boost collaboration with peers using Stickies!
SnapLogic customers who have previewed our May 2020 release have embraced our new Stickies feature with great enthusiasm. Stickies enables better collaboration and documentation of your pipeline building efforts. Stickies allow you to create and post notes on the Designer canvas to annotate different parts of the pipeline and document the workings of a pipeline in detail.
Stickies provide a great collaboration tool between IT teams, who might create pipelines, and business teams, who might want to customize and run pipelines based on their specific needs.

Stickies reside at the pipeline level, thus, they complement the Snap level ‘note’ feature already present in the platform. Additionally, Stickies are part of a pipeline’s metadata – export stickies along with your pipelines.

Deeper operational insights with Insights dashboard and task monitoring

In the May 2020 release, to provide you with trends data on operational parameters and task level insights into your SnapLogic deployment, there are significant updates to the Dashboard tab.

USe the enhanced Insights tab to improve operational efficiency with a view of historic usage and trends across key performance indicators (KPIs) such as :
- documents processed,
- pipeline executions,
-Snap executions, etc.

Filter these KPIs by specific criteria and personalize the view stohave the most relevant visualizations at the top.

The May 2020 release introduces a new tab, called ‘Task’, to provide a task level view of your SnapLogic deployment. Monitor the performance and health of your tasks and drill down into historical information to identify where certain tasks are failing or underperforming. Significantly improve your efficiency as you troubleshoot the root cause of a dip in performance or failure.

Automate your customer journey with new SAP S/4HANA Snap Pack

Another key update in the May 2020 release is the new SAP S/4HANA Snap Pack. SAP S/4HANA, is a modern enterprise resource planning (ERP) system that leverages SAP HANA, an in-memory database. Here are a few key use cases k:

- Order-to-Cash from Salesforce to SAP S/4HANA
- Real-time inventory management from databases to SAP S/4HANA
- Advanced financial planning with data from SAP S/4HANA to Anaplan
- Managing and engaging talent with automations across Workday and SAP S/4 HANA
- Managing organizational spend across Coupa or SAP Ariba and SAP S/4HANA

The SAP S/4HANA Snap Pack provides Create, Delete, Read, and Update Snaps and massively simplifies data modeling as you build automated business processes to connect SAP S/4HANA with other systems.

Build a single source of truth for your customer profile data inAdobe Experience Platform

We have updated the Adobe Experience Platform,( previously referred to as Adobe Cloud Platform Snap Pack). Use it as the single source of truth for your customer profile data. Update and maintain customer data in real-time to power accurate, up-to-the-moment, insights for your sales, marketing, and support teams. This Snap Pack update consists of a Write Snap, an S3 connector, and an AEP File Generator to leverage the capabilities of the Adobe Experience Platform and eliminate data silos for your customer profile data.

Connect with other Snap updates with confidence

Cassandra Snap Pack: now updated to support v3, with an updated JDBC driver
Snowflake Snap Pack: updated to JDBC driver version 3.12.3.
ServiceNow Snaps: now certified against Madrid, Orlando, and New York versions.
Oracle Snaps now supports version 19c.

SnapLogic eXtreme enhancements

Offering enhanced account encryption and cross-account IAM roles, SnapLogic eXtreme gets a big security boost with this release. These two new enhancements help your organization improve its security posture while delegating access to AWS EMR resources that SnapLogic eXtreme leverages to execute Spark-based pipelines.

Enhanced Account Encryption leverages Amazon KMS asymmetric keys– you no longer need to put in the secret key associated with your account in the SnapLogic UI.

Cross-Account IAM Role enables SnapLogic to assume an authorized role for the purpose of managing the lifecycle of Amazon EMR clusters that run Spark mode data transformations, so you don’t have to do it..

SnapLogic eXtreme is broadly applicable with support for any JDBC compliant data store.

Use a Spark mode pipeline to read from or to write to any JDBC compliant database.

Important for big data workloads – no longer need to use a data lake like S3 for staging.

No change to end of life support for Ax 2012 – plan your migration with Dynamics Gold Partner Synergy Software Systems

May 11th, 2020

Coronavirus tis impacting many IT project for Dynamics AX customers migrating from legacy versions of Ax 4/2009/2012 to dynamics 365.

Be aware that extended support plans for Dynamics AX 2009 Service Pack 1, AX 2012, and AX 2012 R2 are due to end on October 12, 2021. AX 2012 R3 users have until January 10, 2023. And Microsoft is advising customers these dates will remains in place, at least for now.

A Microsoft spokesperson provided this statement:

There is currently no plan to extend support further; however, we continue to monitor market needs including impact of the current COVID-19 pandemic related to support for Dynamics AX 2009 and Dynamics AX 2012.

So while the legacy versions are robust they will increasingly be incompatible with the latest versions of operating systems and browsers, and SQQL database and be increasingly vulnerable to malware and cybercrime. The coronavirus pandemic is affecting projects in many ways especially for global projects, for example: travel/quarantine, lockdowns and curfews on working, the need for remote collaboration, and e learning, and for global rollout more use of local partners.

There is no immediate end in sight so projects and timelines will be impacted for at last another year in which case we strongly advise you start your preparations for migration as early as possible. there is mush to consider: the on premise vs on cloud decision is now of greater importance, environmental sizing for cloud or on premise needs is significantly different as is new licensing and features for D365, new security set ups, code and data migration, project methodology via LCS , budgetting and project planning all take a lot of time.

The new challenges are accelerating different ways of working and some Business Process re-engineering should also be considered- e-commerce, Robotic Process automation, Lean manufacture, cross platform and application processes, self service, vendor collaboration, Customer portals, increased use of smart phones and mobiles from bar cod e driven WMS operations to Advanced analytics on your phone anytime anywhere any devices. To compete needs omni channel tailored services – there has never been a greater need for increased cost control, efficiency, and customer service. Start the process now while you can – as deadlines get nearer there will be backlog of customers seeking to upgrade and shortage of available resources both internally and externally.

RPA, and ABBYY with Synergy Software Systems

April 30th, 2020

For automation of document intensive processing we use UiPAth RPA. However, document processing also requires intelligent document management, and OCR scanning e.g. with bi-lingual test in Arabic and English and intelligent capture of meta data. ABBYY is the undoubted market leader and is the solution we use to support RPA. Why?

ABBYY® has been recognized by Everest Group, a leading consulting and research firm, as a Leader in its Intelligent Document Processing (IDP) products PEAK Matrix® Assessment 2020. Buyers use the PEAK Matrix as one of the leading analyst resources in the market to identify and evaluate different IDP technology vendors.

ABBYY is positioned in the Leaders’ category among 18 vendors due to its impact in the market and its ability to deliver solutions successfully. ABBYY garnered the highest position on the axis for Vision & Capability which measures, among other factors, the company’s vision and strategy, product capabilities, monitoring and improvement; implementation and support; and the progressiveness and flexibility of its commercial models.

Additionally, ABBYY was positioned high on the Market Impact axis, which measures market adoption, portfolio mix and value delivered to clients based on their feedback.

Whether you are a current ABBYY customer considering expansion of your Digital Intelligence solutions or evaluating IDP vendors for the first time, you will gain valuable insight from this report. Download your copy of the customer version today to learn more.

Synergy Support during covid-19 lockdown

April 6th, 2020

As a precautionary measure instructed by our Government for COVID-19 to be Safe at Home to protect our staff and to protect the community Synergy, consultants are instructed to work from home for at east the next two weeks.

To help us to provide continuous support please follow these guidelines to ensure our queries are recorded and assigned to be addressed in addressed as soon as possible.:

1. Send an email with a clear description in the email Subject line”, which will be helpful to track the email chain.
2. Please mention any internal issue/ticket number assigned, the user, and as much detail as possible e.g. transaction detail such as: order number, vendor code, item code – take a screenshot – copy any error message and attach those details to the email. Better still record the steps e.g. with e.g. webex, or task recorder.
3. If you are not on your work telephone number, or email, e,g when working from home yourself, then ensure you provide contact information for us to reach you.
4. To understand the issue, we may need to connect to the user PC through a screen sharing app such as Microsoft TEAMS, or Go To Meeting. Please ask your admin take appropriate action to ensure we can dial in remotely to your systems if needed, Even when located elsewhere they will also able to join such sessions.
5. Every request is given a ticket number and is then assigned to a consultant. For follow up communication please mention the ticket number. That will make it easier for us to find and review the details and actions to date. It’s possible that more than one consultant may be involved and they will be working remote from each other. This will save time for everyone .
6. Once the support request/ issue is resolved, upon receipt of confirmation email, the request will be closed.
7. When needed to discuss pending issues we will also be available to have a conference call via Microsoft Teams. issues @ mutual agreed time.
6. All support request to be sent to Axapta.support@synergy-software.com and we suggest copy in the lead consultant and account manager with whom you normally deal’
7. Please circulate this information to respective users and department heads, so that everyone working from home is aware that we are still available to support you as best we can and that they know how to help us, to help them.

RPA interest in UiPath grows and grows -ask Synergy Software Systems

April 5th, 2020

Interest in Ui Path RPA grows and grows.

RPA – how UI path is helping the fight against covid-19

April 4th, 2020

Examples of customers using automation to respond to an unprecedented challenge with drastic shifts in demand .

For details of these and many other uses see

RPA and hyper-automation in 2020 with Synergy Software Systems

April 4th, 2020

RPA market is driving digital change and the RPA market itself is also undergoing disruption.

There is a slew of new offerings, vendors, and models are emerging. ,

Gartner projects that this renaissance in RPA is part of the bigger trend of hyperautomation.”

and that …. “Hyperautomation refers to an approach in which organizations rapidly identify and automate as many business processes as possible. It involves the use of a combination of technology tools, including but not limited to machine learning, packaged software and automation tools to deliver work.”

“By 2024, organizations will lower operational costs by 30% by combining hyperautomation technologies with redesigned operational processes.”

Find out what hyperautomation means for your business and get key insights and recommendations on how to stay ahead of this trend by reading Gartner’s latest research on 2020 predictions for RPA.

Get your copy of the report now and get hyperautomation ready. Gartner Predicts 2020: RPA Renaissance Driven by Morphing Offerings and Zeal for Operational Excellence, Stephanie Stoudt-Hansen, Frances Karamouzis, Arthur Villa, Saikat Ray, Rob Dunie, Nicole Sturgill, Laurie Shotton, Derek Miers, Fabrizio Biscotti , 10 December 2019

UIPath – Leader in The Forrester Wave™: Robotic Process Automation, Q4 2019,

March 24th, 2020

UiPath has been recognized as a Leader in The Forrester Wave™: Robotic Process Automation, Q4 2019. It achieved the highest possible scores in the Strategy and Market Presence categories, and also the highest position of all evaluated vendors in the Current Offering category.

UiPath Enterprise RPA Platform, responsible for millions of business-critical automations now includes powerful, embedded analytics.

Use UiPath Insights measure, report and align RPA operations with strategic business outcomes.

UIPath recognition award for Synergy Software Systems, Dubai

February 25th, 2020

Synergy today was awarded the first Gold Partner status earned in the Middle East, and recognised as the Partner for its high number of implementations with its own certified resources.

The award was made at the Annual Partner Kick off at the Marina Address Hotel today, which focused on hyper-automation.

Dynamics 365 Wave 2 April 2020 start planning……..

January 28th, 2020

The first release wave of 2020 for Dynamics 365 in April will contains hundreds of new features across Dynamics 365 applications including: Sales, Marketing, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce and Business Central.

During April 2020, Microsoft will turn on all environments to receive the 2020 release wave 1 features.
The updates will be deployed on your environments automaticallyfollowing their Safe Deployment Process (SDP).

Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Commerce:
- You can configure the maintenance day and time windows in Lifecycle Services (LCS).
- You’ll receive an email if you opt in to receive LCS notifications.
- You’ll be able to select the designated tier 2 sandbox for the update.
– The sandbox environment will be updated followed by the production environment.

You’ll have five business days for testing and validation.

So its important to consider testing and training with previews beforehand.

If you need consulting resources to assist, with testing and training in new features during April there is only a 5 day window and all customers will be upgraded in April so plan ahead to schedule any consulting resources you may need,

The downloadable PDF will be available on January 31, 2020.
Highlights from Customer Engagement applications include:
Dynamics 365 Sales continues to focus on user experience and sellers productivity improvements.
Dynamics 365 Sales Insights expands focus to include inside sales scenarios and enhances conversation intelligence capabilities. New features include deeper conversation analysis with emotion detection to enable sellers with the information they need, when they need it.
Dynamics 365 Customer Service expands agent productivity tooling to help organizations evolve a proactive and predictive service model.
Dynamics 365 Customer Service Insights optimizes the customer service experience through AI with new capabilities including richer integration with Power Virtual Agents and access to the insights data for in-depth analytics.
Dynamics 365 Field Service improves effectiveness through a new resource scheduling dashboard, integration with Dynamics 365 Supply Chain Management, and technician time entries.
Dynamics 365 Marketing remains focused on enabling marketers by enhancing product usability, personalized marketing capabilities with dynamic content for contacts, and integration scenarios with third-party content management systems and Microsoft Forms Pro.
Dynamics 365 Customer Insights enhances data profiling enrichment and segmentation capabilities, helping organizations better understand their customer data and derive actionable insights to drive business processes.

Highlights from Dynamics 365 Operations, Finance, Commerce, and HR applications include:
Dynamics 365 Human Resources expands capabilities for human resources professionals, employees, and managers in leave and absence and benefits management programs.
Dynamics 365 Commerce strengthens the personalized, omni-channel experience for consumers by adding e-commerce, providing smart product recommendations, and enhancing clienteling.
Dynamics 365 Fraud Protection helps merchants increase revenue and reduce fraud losses and costs while improving the consumer’s online check-out experience by releasing two new services, account protection and loss prevention.
Dynamics 365 Finance releases enhancements to: country-specific tax, invoicing, payment formats, and regulatory reporting capabilities to help global organizations stay compliant with newly introduced local regulations.
Dynamics 365 Supply Chain Management helps organizations reduce operational costs by: introducing customer self-service experiences, enhancements to asset management, and the new on-hand inventory service for inventory visibility across Dynamics 365 and other legacy systems.

Power Platform
New Power Platform capabilities combine Power BI, Power Apps, Power Automate, Power Virtual Agents, and the Common Data Service into an unmatched palette of tools to analyze data, build solutions, and automate processes. This release includes robotic process automation (RPA) capabilities in Power Automate, to automate rule-based tasks with point-and-click simplicity supporting on-premises or cloud-based apps.

Power Apps gains significant improvements for developers of all skill levels, improving the sophistication and usability of apps that are created across the web and mobile devices.

Microsoft business intelligence simplifies how organizations derive insights from transactional and observational data. It helps organizations create a data culture where employees can make decisions based on facts, not opinions. In this release wave, Power BI invests in four key areas including: intuitive experiences, a unified BI platform, big data analytics, and pervasive artificial intelligence (AI).

Early access available Feb 3, 2020
Test and validate new features and capabilities that will be a part of the 2020 release wave 1, coming in April, before they get enabled automatically for your end-users

General availability April 1, 2020 Production deployment for the 2020 release wave 1 begins. Regional deployments will commence on April 3, 2020.

Model-driven apps in Dynamics 365: The 2020 wave 1 release does not apply to customers of Dynamics 365 Customer Engagement (on-premises). The 2020 release wave 1 release will be applicable for the customers of both commercial and the Government Cloud.
Dynamics 365 Finance, Dynamics 365 Supply Chain Management, Dynamics 365 Commerce, or Dynamics 365 Business Central: The 2020 wave 1 release is applicable for customers of Finance + Operations (on-premises) as well. You can opt in to preview the new functionalities similar to online.
industry accelerators are included in this wave:

Nonprofit accelerator enables you to develop nonprofit solutions based on entities and attributes that nonprofits commonly leverage for constituent management, fundraising, awards, program delivery, and impact tracking.
Financial services accelerator enables you to quickly develop solutions based on entities and attributes that banks commonly leverage for customer experience and other business processes. These entities include banks, branches, financial products, loans, referrals, limits, requested facilities, and more.
Health accelerator allows you to build solutions and create new use cases and workflows with entities focused on enhanced care coordination and the ability to segment patients and providers based on Electronic Medical Record (EMR) data.
Automotive accelerator enables you to quickly develop solutions based on entities and attributes that dealerships and OEMs commonly leverage for customer experience and other business processes. These entities include deals, sales contracts, specifications, fleet, warranties, inspection, test drives, branding, business, customer-vehicle relationship, vehicle and equipment, lead, service and after-sales management, and more.

SnapLogic iPaaS in the news

January 14th, 2020

Snaplogic is a low code integration platform that is particularly suited to hybrid integrations between cloud and on-premise software e.g. for BI, CPM or ecommerce or EDI . several interesting recent news posts:

• Information Age – Should you consider adopting a cloud data warehouse? Craig discusses data lake and data warehouse considerations with Information Age – https://www.information-age.com/should-you-consider-adopting-cloud-data-warehouse-123486561/ In the modern world of data lakes, CDOs and CIOs will face three major challenges: how to migrate their users, how to live with a hybrid infrastructure for a while and how to future-proof their data platform

• IT Brief Australia – How AI bias is holding back adoption – https://itbrief.com.au/story/snaplogic-how-ai-bias-is-holding-back-adoption Brad writes about combating AI bias to retain public trust and ensure AI initiatives advance responsibly.

• Digitalisation World – The Cost of Legacy Technology – https://digitalisationworld.com/blogs/55941/the-cost-of-legacy-technology Neerav explains the risks, and growing costs, of sticking with outdated legacy technologies. In recent times, lack of innovation and adoption of new technology has proven to be the downfall of some well-known high street names – for example, Thomas Cook has littered the headlines following its collapse. In an era when anyone can book their travel, accommodation and holiday entertainment from the comfort of their own home, travel companies can seriously damage themselves by ignoring this reality, failing to innovate and relying on legacy systems.

Businesses need to know the full extent to which using antiquated tech can cost them money and cause them damage. ………

Forrester sees SnapLogic as a strategic for Enterprise integration – hybrid- cloud and on premise

December 14th, 2019

SnapLogic iPaaS provides integration in continuously evolving data environments,

According to Forrester, “The strategic iPaaS/HIP market is growing because more EA professionals see strategic iPaaS/HIP as a key element of their digital transformation agility.” Forrester adds that “vendors that can make integration easier as well as provide a broad set of integration scenarios position themselves to successfully deliver in any public, private, hybrid, and/or multicloud environment.”

In the report, SnapLogic has received the highest score possible in the “market approach” criterion.

SnapLogic’s intelligent integration platform uses AI-powered workflows to automate all stages of IT integration projects – design, development, deployment, and maintenance – whether on-premises, in the cloud, or in hybrid environments.

The platform’s easy-to-use, self-service interface enables both expert and citizen integrators to manage all application integration, data integration, and data engineering projects on a single, scalable platform.

With SnapLogic, you can connect all of your enterprise systems quickly and easily to automate business processes, accelerate analytics, and drive transformation.

For more details of why ask SnapLogic Partner Synergy Software Systems 009714 3365589

Hyper-automation with UiPath and Synergy Software Systems

November 26th, 2019

Hyperautomation? Gartner just named hyperautomation as its #1 strategic technology trend for 2020 (from their recently published “Top 10 Strategic Technology Trends for 2020″ report). Hyperautomation was the most discussed topic at Gartner Symposium events over the past 60 days in Orlando, Barcelona, and Goa.

Hyperautomation is the combination of several process automation tools and technologies that increase the ability to automate more work. It starts with robotic process automation (RPA) at its core, and adds artificial intelligence (Al), process mining, analytics, and other advanced tools to expand automation capability. With hyperautomation, an organization can automate more and more knowledge work, and engage everyone to be part of the transformation.

We are excited about hyperautomation because it aligns with how we see the future of Robotic Process Automation (RPA).

Hyperautomation builds on the real success that underlies the phenomenal growth of RPA: ease of automation, speed to outcomes, and a now proven path to applying artificial intelligence (AI) to improve business operations. RPA has delivered digital transformation faster than any other technology by starting with the business first and foremost.

RPA is now moving beyond task-based automation to include support for more complex processes and long running workflows. Software robots can now interact with business users across core business processes, directly impacting customer experience and satisfaction. In other words, a future where anything that can be automated most likely will be.
Hyperautomation is key to scaling sophisticated automation across the enterprise with speed and efficiency

Automation first
An automation first mindset encourages users to imagine a future of work that prioritizes human engagement, creativity, and productivity. C-suites engaging an automation first mindset consider how an integrated workforce of humans and robots can best solve any new problem.

Windows Server 2008 and 2008 R2 support will end January 14, 2020- ask Synergy Software Systems about options.

November 16th, 2019

On January 14, 2020, support for Windows Server 2008 and 2008 R2 will end. Only 2 months away
That means the end of regular security updates.

Don’t let your infrastructure and applications go unprotected.

We’re here to help you migrate to current versions for greater security, performance and innovation.
009714 3365589

Azure Arc in preview manage hybrid data across cloud platforms……

November 16th, 2019

Now in preview, Azure Arc helps simplify enterprise distributed environments by managing everything via Azure services (like Azure Resource Manager). Connecting hybrid infrastructure via Azure Arc improves security for users via automated patching, and provides improved governance, with everything ‘under one roof’. Azure Arc, a tool that lets organizations manage their data on: the Microsoft Azure cloud, Amazon Web Services (AWS), Google Cloud Platform or any combination.

Microsoft says that deployments can be set up “in seconds” via Azure data services anywhere, a feature of Azure Arc.

Azure Arc also supports Kubernetes clusters and edge infrastructures, as well as on-premises Windows and Linux servers.
No final release date yet but there is a free preview of Azure Arc .