Archive for the ‘RPA and DMS’ category

SnapLogic iPaaS in the news

January 14th, 2020

Snaplogic is a low code integration platform that is particularly suited to hybrid integrations between cloud and on-premise software e.g. for BI, CPM or ecommerce or EDI . several interesting recent news posts:

• Information Age – Should you consider adopting a cloud data warehouse? Craig discusses data lake and data warehouse considerations with Information Age – https://www.information-age.com/should-you-consider-adopting-cloud-data-warehouse-123486561/ In the modern world of data lakes, CDOs and CIOs will face three major challenges: how to migrate their users, how to live with a hybrid infrastructure for a while and how to future-proof their data platform

• IT Brief Australia – How AI bias is holding back adoption – https://itbrief.com.au/story/snaplogic-how-ai-bias-is-holding-back-adoption Brad writes about combating AI bias to retain public trust and ensure AI initiatives advance responsibly.

• Digitalisation World – The Cost of Legacy Technology – https://digitalisationworld.com/blogs/55941/the-cost-of-legacy-technology Neerav explains the risks, and growing costs, of sticking with outdated legacy technologies. In recent times, lack of innovation and adoption of new technology has proven to be the downfall of some well-known high street names – for example, Thomas Cook has littered the headlines following its collapse. In an era when anyone can book their travel, accommodation and holiday entertainment from the comfort of their own home, travel companies can seriously damage themselves by ignoring this reality, failing to innovate and relying on legacy systems.

Businesses need to know the full extent to which using antiquated tech can cost them money and cause them damage. ………

Forrester sees SnapLogic as a strategic for Enterprise integration – hybrid- cloud and on premise

December 14th, 2019

SnapLogic iPaaS provides integration in continuously evolving data environments,

According to Forrester, “The strategic iPaaS/HIP market is growing because more EA professionals see strategic iPaaS/HIP as a key element of their digital transformation agility.” Forrester adds that “vendors that can make integration easier as well as provide a broad set of integration scenarios position themselves to successfully deliver in any public, private, hybrid, and/or multicloud environment.”

In the report, SnapLogic has received the highest score possible in the “market approach” criterion.

SnapLogic’s intelligent integration platform uses AI-powered workflows to automate all stages of IT integration projects – design, development, deployment, and maintenance – whether on-premises, in the cloud, or in hybrid environments.

The platform’s easy-to-use, self-service interface enables both expert and citizen integrators to manage all application integration, data integration, and data engineering projects on a single, scalable platform.

With SnapLogic, you can connect all of your enterprise systems quickly and easily to automate business processes, accelerate analytics, and drive transformation.

For more details of why ask SnapLogic Partner Synergy Software Systems 009714 3365589

Hyper-automation with UiPath and Synergy Software Systems

November 26th, 2019

Hyperautomation? Gartner just named hyperautomation as its #1 strategic technology trend for 2020 (from their recently published “Top 10 Strategic Technology Trends for 2020″ report). Hyperautomation was the most discussed topic at Gartner Symposium events over the past 60 days in Orlando, Barcelona, and Goa.

Hyperautomation is the combination of several process automation tools and technologies that increase the ability to automate more work. It starts with robotic process automation (RPA) at its core, and adds artificial intelligence (Al), process mining, analytics, and other advanced tools to expand automation capability. With hyperautomation, an organization can automate more and more knowledge work, and engage everyone to be part of the transformation.

We are excited about hyperautomation because it aligns with how we see the future of Robotic Process Automation (RPA).

Hyperautomation builds on the real success that underlies the phenomenal growth of RPA: ease of automation, speed to outcomes, and a now proven path to applying artificial intelligence (AI) to improve business operations. RPA has delivered digital transformation faster than any other technology by starting with the business first and foremost.

RPA is now moving beyond task-based automation to include support for more complex processes and long running workflows. Software robots can now interact with business users across core business processes, directly impacting customer experience and satisfaction. In other words, a future where anything that can be automated most likely will be.
Hyperautomation is key to scaling sophisticated automation across the enterprise with speed and efficiency

Automation first
An automation first mindset encourages users to imagine a future of work that prioritizes human engagement, creativity, and productivity. C-suites engaging an automation first mindset consider how an integrated workforce of humans and robots can best solve any new problem.

Windows Server 2008 and 2008 R2 support will end January 14, 2020- ask Synergy Software Systems about options.

November 16th, 2019

On January 14, 2020, support for Windows Server 2008 and 2008 R2 will end. Only 2 months away
That means the end of regular security updates.

Don’t let your infrastructure and applications go unprotected.

We’re here to help you migrate to current versions for greater security, performance and innovation.
009714 3365589

Azure Arc in preview manage hybrid data across cloud platforms……

November 16th, 2019

Now in preview, Azure Arc helps simplify enterprise distributed environments by managing everything via Azure services (like Azure Resource Manager). Connecting hybrid infrastructure via Azure Arc improves security for users via automated patching, and provides improved governance, with everything ‘under one roof’. Azure Arc, a tool that lets organizations manage their data on: the Microsoft Azure cloud, Amazon Web Services (AWS), Google Cloud Platform or any combination.

Microsoft says that deployments can be set up “in seconds” via Azure data services anywhere, a feature of Azure Arc.

Azure Arc also supports Kubernetes clusters and edge infrastructures, as well as on-premises Windows and Linux servers.
No final release date yet but there is a free preview of Azure Arc .


HA for UiPAth Orchestrator

November 2nd, 2019

High availability and geo-redundancy are popular topics as our customers scale their Robotic Process Automation (RPA) infrastructure, and the business impact of robot downtime becomes greater.
“high availability” means having two or more instances of a service running and synchronized so that if one fails, the service remains available.
“Geo-redundancy” is a specific approach that places those instances in different countries, to protect against potentially more significant threats.

For on-premises, third-party, and hybrid configurations, the new solution form UiPath is the High Availability add-on for UiPath Orchestrator. It’s built on, and replaces, REDIS, which many customers have used previously – but it comes from UiPath and delivers on key capabilities customers have been asking for:
• A fully supported, enterprise-grade UiPath redundancy solution
• Active-Active failover support with local latency
• Easy upgradability from REDIS (open source or Enterprise), our previous recommendation
• Scalability from two UiPath Orchestrator instances up to the largest global installations

Orchestrator, lets you optimize your robot workforce. Among other things, Orchestrator prioritizes (and in some cases initiates) robots’ work, shares information between them, and lets you manage, monitor, and audit robots from one place. With Orchestrator, software robots do more for your business, and as your business scales robot use, Orchestrator itself becomes more and more critical to your RPA environment.

One Orchestrator can handle a lot of robots in a typical configuration, but any product running on a single server is vulnerable to failure if something happens to that server. This is where the High Availability add-on is like an insurance policy that keeps your robot fleet running. The High Availability add-on enables you to add a second Orchestrator server to your environment that is always fully synchronized with the first server. If anything happens to one of the servers (from disaster to planned maintenance), then the workload is picked up seamlessly by the other. Your robots carry on supporting your business as though nothing happened.

The High Availability add-on can be used further to enable geo-redundancy: two or more Orchestrator servers can be installed in multiple countries, providing local latencies under normal conditions. However, if one of those servers fails, the others immediately pick up the workload.If you are running Orchestrator in a third-party cloud, then you may be less concerned about hardware failure – but you may still want to regionalize your Orchestrators and protect against needing to take one offline, especially when your compliance requirements mandate the ability to provide a full audit 24/7.

The High Availability add-on is always required when you want to run more than one connected and synchronized Orchestrator instance, whether you are running these on your own physical hardware, virtualized hardware in the cloud, or a hybrid scenario.

SnapLogic iPasS integration as a service – from Synergy Software Systems.

October 20th, 2019

Business Intelligence Managers/Analysts, Data/ETL Engineers, and Information/Data Architects are tasked with empowering business users to make use of
data to drive smart decisions and innovations. Data-driven initiatives can be challenging considering the explosion of data volumes due to the proliferation of sensors, IoT, and mobile computing.

Moreover, a growing number of groups within the business want access to fresh data.

To fully harness their data, organizations must also have a cloud strategy for their digital transformation efforts, namely to migrate data from
on-premises environments to the cloud. Considering the tremendous business value of unlocking that data, it’s imperative to prioritize and streamline these
data integration and migration projects.

Gone are the days when IT needed hundreds of coders to build extract, transform, load (ETL) solutions and then maintain those by writing more code. Modern integration platforms eliminate the need for custom coding. Now, data integration projects deploy and scale, often as much as ten times faster.

iPaaS platforms ease the pain because they’re designed for flexibility and ease of deployment for any integration project. A drag-and-drop UX coupled with a powerful platform and hundreds of pre-built connectors out of the box.

The connectors are always up-to-date, so the IT organization doesn’t spend an inordinate amount of time maintaining every integration by hand. This saves an incredible amount of time, money, and frustration across the team and projects and greatly reduces risk.

Not all integration platforms are created equal. Some do simple point-to-point cloud app integrations while others transform large and complex data into a data lake for advanced analytics. Some stgill require extensive developer resources to hand-code APIs while others provide self-service, drag-and-drop offerings that can be used by IT and business leaders alike. Some are best for specific tactical projects while others provide a strategic, enterprise-wide platform for multi-year digital transformation projects.

Organizations must address four key steps during the data migration and integration process:
1. Capture data that supports both the known use cases as well as future undefined use cases (think IoT data to support a future machine learning
enabled use case).
2. Conform inbound data to corporate standards to ensure governance, quality, consistency, regulatory compliance, and accuracy for downstream
consumers.
3. Refine data for its eventual downstream application and/or use cases (once its been captured and conformed to corporate standards).
4. Delivery of data needs to be broad and prepared to support future unknown destinations.

For decades, IT has been tasked to manage integration projects by writing tons of custom code. This onerous task is even more complex with the proliferation of SaaS applications, the surge in big data, the emergence of IoT, and the rise of mobile devices. IT’s integration backlog has exploded. Not only is the deployment too much work, but there is a growing cost to maintain all of the integrations.

Deploying a tactical or departmental data warehouse solution should take days, not months. Moreover, enterprise-wide data transformation projects should take months, not years.

The best data integration platforms:
- Support multiple app and data integration use cases across cloud, on-premises, and hybrid deployments
- Offer the flexibility to be used in cloud, hybrid, or on-premises environments, regardless of the execution location
- Provide a self-service user experience aided by AI, machine learning, hundreds of pre-built connectors, and integration pipeline
templates (patterns) resulting in greater user productivity, and faster time-to-integration
- Have an underlying, scalable architecture to grow with evolving data and integration requirements
- Support different data modes such as streaming, event-driven, real-time or batch

The SnapLogic iPaaS offering is functionally rich and well-proven for a variety of use cases. It supports hybrid deployments and provides rich and differentiating features for analytics and big data integration (Hadooplex). Clients score SnapLogic as above average for cloud characteristics, functional completeness, ease of use and ability to meet SLAs.” Gartner

SnapLogic is a U.S.-based integration platform company. In mid-2013, it transitioned from a traditional software business to an iPaaS model with the release of the SnapLogic Elastic Integration Platform which provides a large set of native iPaaS capabilities that target the cloud service integration, analytics and big data integration use cases.

The flagship Enterprise Edition features a set of base adapters (Snaps), an unlimited number of connections and unlimited data volume.

Synergy Software Systems has been an Enterprise Solutions Integrator in the GCC since 1991. We are pleased to announce our formal partnership to represent Snap Logic in the MEA region.

Do you need to integrate with Azure? with SAP Data Warehouse Cloud? with Workday? With Odette compliant auto mamufacturers………..?.

To learn more call us on 009714 3365589

RPA_Robotic Process Automation in Dubai – contact UI Path Gold Partner, Synergy Software Systems

October 6th, 2019

The automation first era is going to pose many challenges. An organization that is set up with the tools to transform, has the adaptability, flexibility, scalability and agility to continue to grow and succeed. The hype around digital transformation belies widespread, and often unspoken confusion on whether, why, when, and how to achieve it

In a recent poll by The Economist, 93% of business leaders said that digital transformation starts with automation. Going from that belief to transformation, however, is a path not many have yet clearly understood or articulated. To achieve digital transformation a major change management step is to establish an ‘automation first’ mindset. Whole established in manufacturing it is still a new paradigm for most ‘back office’ business processes. Most organizations recognize the potential of automation , but most are equally unsure about the next steps to leverage RPA to transformation their entire organization.

The good news is that you can start with one or two processes and scale later. There are always some areas of quick wins with clear short term ROI, low risk, that make life easier, reduce errors, and reduce costs, without major disruption that free up skilled staff to do more value added work.

Trusted by 60+ government agencies and thousands of commercial companies, the UiPath platform includes the security and audit capabilities you need to simplify compliance with the regulations that matter to your organisation. Indeed RPA provides greater data security and privacy protection than manual input.

In this year’s ranking of the top 100 private cloud companies in the world.Forbes moved UiPath to number 3, (up from 14th).
UiPath was also named a Leader in the 2019 Gartner Magic Quadrant for Robotic Process Automation Software.

UiPath’s extensible platform offers hundreds of built-in, customizable, shareable activities, plus deep integrations with the technologies you already use. Deploy and manage multiple varied processes from front-office to back-office, regardless of complexity.

UiPath Robots are learning new AI skills to automate more processes. Use out-of-the-box AI skills, source specialized AI skills from Synergy Software Systems, or let us help build your own AI skills. Seamlessly use these AI skills in your automations with UiPath drag-and-drop AI.

Synergy Software Systems is the most certified and fastest to achieve Ui Path Gold partner status in the region and we already have already completed many successful and diverse projects.

Transformation of the enterprise requires three primary automation strategies:
1. Build awareness and excitement to support growth
2. Extend automation to every person
3. Introduce and facilitate both a top-down and bottom-up automation first mindset

Make Robotic Process Automation (RPA) a first principle, to improve digital processes. Design automation strategies for each phase of growth and transformation, .

RPA deployment goes through three stages of evolution.

Early adopters automate processes across a few business units. Most of the work is done internally by each business unit.

In the second stage, process scale up, and businesses standardize their approach to automation. They consolidate best practices and facilitate the growth of a mature Center of Excellence (CoE).

In the third stage, ‘digital transformation;, employees have the freedom to automate tasks as necessary. Employees are empowered to find the most suitable processes to automate from the bottom up. This approach can be seen in many areas of digital technology. Microsoft for example talks of citizen developers. In the last 30 years office automation tools such as Word processing, spreadsheets, emails and so on have empowered employees to be more productive and more creative without depending on administrative or IT staff. The ability to write macros and to configure rather than code further enhanced productivity. RPA is the office productivity tool for Millenials and Generation Z employees.

The C-suite cultivates that engagement with an automation first mindset, and the CoE ensures proper deployment from the top down.

A1 Maturity model

The key to success after the scale up phase is for the automation strategies that both align with your business strategy and ensure your expanding scale is sustainable.

Automation will bring efficiency and productivity benefits as soon as you start deploying it, but the full potential is possible only when its part of your DNA.

1. Build the people power to support transformation. Early RPA success will create RPA champions and developers inside siloed business units.

Automating individual, isolated processes will give immediate efficiency improvements. However, having more effective business processes that scale sustainably and transforms the organisation needs company-wide buy-in.

For enterprise companies the focal point for the most effective centralized automation strategies is a Centre of Excellence (CoE). The CoE leads robot deployment and scaling. In some organizations it is called the Robotic Operations Center (ROC).A CoE centralizes governance policies and prioritizes automation requests. All automation decisions and policies flow through the CoE. The CoE serves both as a filter and as a support system, to ensure automation is prioritised and aligned to strategy, and is coordinated across companies processes and users, and is done the right way and is complaint with security privacy and other policies.

A CoE is at the core of your people power. Power is the ability to make decisions – all employees can make better business decisions with the right tools and information. Which custoomer should I visit, first, which production order, which lorry should I unload first…….. and that depends on timely accurate complete and comprehensible information. and the time, and the tools to process it. So, a transformed organization needs both diffused and centralized leadership

As you scale RPA, more than ever before your organization will need the business and IT units to work together. The C-suite provides the strategy, the policies and the leadership role. By the time the organization reaches the transform phase of growth, the C-suite considers one of its main goals to be spreading and facilitating automation beyond centralized planning. They recognize the savings and productivity benefits, and more important the potential opportunities and morale boost when staff are freed form routine tasks to focus quality time on higher value add tasks.

If you need to reduce costs now, or to make processes more robust and secure, and to start your digital transformation journey then contact us to learn more.

Synergy Software Systems is an Enterprise Solutions integrator that has implemented over a 1000 projects with Governments, Fortune 500 groups and regional groups and has the depth and breadth of technical and business skills, and soltuions to support you adopt the new technologies to compete in this fast changing digital world.
call us: 009714 3365589

Azure Data Share in preview

August 29th, 2019

A brand new product by Microsoft called Azure Data Share was recently announced and is in public preview. It is a simple way to control, manage, and monitor all of your data sharing.

Data which resides in Azure storage can be securely shared between a data provider and a data consumer by copying a snapshot of the data to the consumer’s subscription (called snapshot-based copying, and in the future there will be in-place sharing). It supports ADLS Gen1, ADLS Gen2, and Blob storage, and eventually will support Azure Data Explorer, SQL DB, and SQL DW.

With a few clicks share data with another user that has access to an Azure Subscription and storage account. Dat is copied, and updated and is encrypted during transit. Specify the frequency at which the data consumers receive updates.
- With Azure Data Share, as a data provider, you provision a data share and invite recipients to the data share.
- Data consumers receive an invitation to your data share via e-mail. Once a data consumer accepts the invitation, they can trigger a full snapshot of the data shared you shared them.
- This data is received into the data consumers storage account. Data consumers can receive regular, incremental updates to the data shared with them so that they always have the latest version of the data.
- When a data consumer accepts a data share, they are able to receive the data in a storage account of their choosing. For example, if the data provider shares data using Azure Blob Storage, the data consumer can receive this data in Azure Data Lake Store.

Azure Data Share also provides a way for companies to monetize some of theirvaluable internal data. With all the work done to build a modern data warehouse, why not sell the data to partners and business customers? They will save a ton of time and money trying to create the same data. This needs to be considered in the context of privacy laws like GDPR.

.

Gartner recognized SnapLogic as a Visionary in its Data Integration Magic Quadrant

August 7th, 2019

Gartner recognized SnapLogic as a Visionary in its Data Integration Magic Quadrant! This comes on the heels of being recognized as a Leader in three top analyst reports for the best integration platform as a service (iPaaS) solutions – the Gartner Magic Quadrant, Forrester Wave, and G2 Crowd Grid.
We believe these collective recognitions testify to the fact that SnapLogic is unrivaled when it comes to integrating cloud applications and on-premises data in one unified platform.

Gartner commended SnapLogic for:
• Our powerful integration convergence and augmented data integration delivery
• Our easy accessibility to diverse user personas
• Our pricing model simplicity and trial version

Synergy Software Systems is a Middle East partner. . This solution speeds up deployment of complex solutions with multiple jntegrations and significantly improves and simplifies the management and maintenance of integrations.

Whether for EDi to Odette standards for the automotive sector, or for streaming high volumes of data, or for ETL processes to bring data from multiple, enterprise systems into a data lake or Enterprise BI or Corporate performance management system, Snap Logic provides a multitude of pre built “Snap integrations: for a low code, configuration approach to integration.

Synergy Software Systems has provided integrated solutions in the region. Digital revolution is proving new opportunities and challenges. Robotic Processes Automation, Predictive analytics, ML AI, IoT, RFID, cloud services, data lakes, and mobility are now standard components of any solution. However digital revolution also requires agility and rapid robust deployment and ease of update and maintenance. Integration ETL, and streaming data from multiple systems at enterprise scale needs a new ‘productized’ low code approach to integration.

Snaplogic is a key tool for successful agile deployment of Enterprise integration, Corporate Performance management, EDI, BI and RPA solutions.

There are already major clients deploying Snap Logic in the UAE.

To learn more . Call us on 00971 43365589

Integration as a Service – ask Synergy Software Systems, Dubai about Snap Logic

July 2nd, 2019

Why do companies like Adobe, AstraZeneca, Box, GameStop, OSN, Verizon, and Wendy’s choose SnapLogic?

They have a problem that many other companies are facing today. On one side, business managers rely more and more on SaaS applications and big data for daily tasks yet IT is responsible for integrating the applications. These business managers need daily access to accurate information but can’t always wait for IT. On the other side, IT is managing multiple projects, including integration requests and is working with far fewer resources. Requests can take weeks or even months to complete and business leaders can’t wait that long, so end up making decisions based on less than perfect data.

The Snaplogic Enterprise Integration Cloud comes with Iris Artificial Intelligence built in. Take away he complexity of dealing with multiple applications, big data, complex APIs, and IoT and abstract it into drag and drop components, all in one platform. SnapLogic’s Iris AI further democratizes the use of data by empowering users from all departments and teams to make data-driven decisions quickly and easily with higher accuracy. Business manager can now do their own analysis with minimal support from IT and make informed, data-backed decisions quickly.

IT people can spend less time building routine integrations and more time helping the business grow. SnapLogic is already helping many businesses with these challenges. GameStop reduced the amount of time it took to build integrations by 83%. Business processes cut across functions and applications. Transform business processes faster and stay focused on managing your business with data-driven insights rather than spend time on writing and maintaining code.

General Electric’s (now Suez Water) employees are 4 times more productive when it came to onboarding partners through its multiple systems.

AstraZeneca has more than 500 users around the world who are performing self-service integrations.

Box has connected 40 applications and is processing more than 15M transactions daily with only 1.5 full-time developers needed to support this volume.

Corporate performance management or Big data analytics from multiple, disparate corporate erp and finance systems, hybrid cloud and on premise integration, migrating to the cloud or to new software versions, IoT, T@A, EAM systems, WMS systems, Payroll systems, there are many integration challenges.

To support your digital transformation call us on 0097143365589

Oman and VAT – Ask Synergy Software Systems to help prepare and update your systems

June 30th, 2019

Oman government representatives have said that the state is looking to implement a 5% VAT regime from 1 September 2019. In 2017,
it signed the Gulf Cooperation Council VAT Framework Agreement, which included: Saudi Arabia, Qatar, UAE, Bahrain and Kuwait. Local media reports in March 2019 quoted a senior official from Oman’s Ministry of Finance as saying that the date of implementation of VAT in Oman is under review. The official reportedly indicated that the target date had been 1 September 2019 but that this is not confirmed, although the intention clearly remains to implement VAT as early as possible. Businesses should take this as a cue to continue their VAT implementation plans in Oman, or restart and reinvigorate those if the work has been put on hold.

A key lesson from our experience of VAT implementation projects in UAE, KSA and Bahrain, across more than 100 companies is that companies that started their VAT planning and implementation projects early had a smoother transition to VAT, than those that waited for the final publication of the domestic law and regulations. A ‘wait and see’ approach backfired on many businesses in the UAE, KSA and Bahrain where there was minimal time between the release of the law and regulations and the go-live date for adequate training, data preparation and testing, and a shortage of resources in the market to cope with the backlog.

There are practical steps to take now. the first is to form an internal VAT working group of key stakeholders to monitor developments in VAT and ensure that VAT is on the Board agenda and is included in budget discussions. The working group will be best placed to negotiate professional services to support implementation, to train end users, and to define test scenarios, etc.

Next ensure there is VAT awareness is key – customers, vendors, and staff. Many in the region have never dealt with VAT, and a solid understanding of the mechanics, scope and terminology of the tax takes time, and that is a necessary foundation for the next steps.

Document your transaction flows . VAT is a transaction tax, with each transaction triggering a potential VAT consequence. This will help you to identify: software changes, processes to update, training needs, data collection needs, commercial document redesign, financial report redesign etc.

Review Contract to ensure they are ‘future proofed’ for the introduction of VAT. For example, to identify whether they include suitable clauses allowing VAT to be charged in addition to contractually agreed prices. The UAE VAT law clearly mandated that communication be sent to all customers within a specific timeline stipulating whether their contracts will be treated as exclusive of tax, failing which customers can dispute the tax being charged in the contract. Therefore, revisiting contractual obligations for both customers and vendors and determining cutover dates, incorporating tax clauses and revising prices and quotations will play a pivotal role to safeguard the business interests of all parties to a contract.

There will be transactions which are closed before the go-live date, and there will be instances where payment is received post the go-live date or where the supply is scheduled post the go-live date, but where the relevant invoices are paid prior to it. Failure to assess and communicate/agree on the VAT impact between all parties to the transaction on such spillover transactions might increase the cost of such transactions and either of the parties may be out of pocket in such scenarios, and there may be unwelcome friction with trading partners, if not managed.

IT infrastructure will be the ‘backbone’ of the VAT compliance function from issuing VAT compliant invoices to producing the VAT return.

Identify VAT resource requirements, particularly external consultants and auditors. Skilled VAT resources are drawn from a diminishing pool of individuals. Take advantage of the experience gained by service providers implementing in Dubai, KSA and Bahrain. There are many wrinkles, not immediately obvious.

Industry associations can raise common issues and concerns with the Ministry of Finance, particularly in advance of the formal publication of the VAT law.

While you can choose to defer VAT implementation be ready to demonstrate to your owners/investors/respective boards and shareholders, that you have done so only after undertaking an appropriate level of due diligence of the likely preparation of the VAT environment. Some key areas include:

Upgrades to ERP systems and user acceptance testing Reporting
Timely VAT registration, (company by company or at Group level?)
Timely Collection of Tax registration numbers for Trading partners
Timely returns, accrual and and payment of taxes
Scoping the need for professional service and selection/references, time for reaching agreement with partners.
Unforeseen penalties
Cash flow management – how will this change? the delayed inflow on account of receipts from customers; outflow after the discharge of tax liabilities on supplies without consideration/deemed supplies (if any); outflow on account of payment to vendors; and additional outflow due to the payment of taxes (net of input tax recoverable) to tax authorities.

Tracking changes in law/ public clarifications

Some businesses in the UAE and Saudi Arabia faced challenges when ERP systems were not implemented in time to capture VAT on transactions or to generate customised VAT payable or receivable reports. The first quarter of the respective VAT regimes required substantial manual effort to properly account for transactions.

Another hurdle was training staff on the upgraded ERP software as well as new reporting standards

In a test system for financial or erp system, for training and requirement scope you could get early familiarity with the Dubai or KSA framework – there are unlikely to be major changes in the Oman framework.

If you current system is largely manual, or has significant limitations then now be the time to plan for upgrade, or reimplementation or a new system. The UAE VAT law has a penalty provision whereby every incorrect invoice can trigger an AED 5,000 fine (approx. OMR 500), irrespective of the value of the invoice. Exposure to these fines can be significant in industries where high volumes of transactions are made per day, for example the retail, utilities and banking industries. Compliance depends on a robust system and operations preparedness. The audit trail of the process, and other documents, help to ensure correct and timely filing of the returns as well as avoiding any unwarranted penalties.

Businesses across the globe tend to see a fall in demand where the display prices on products do not include VAT, specifically in the case of products which are price sensitive. The implementation of a new indirect tax law will have an impact on turnover and consumer preferences. Some prices ma need to be rounded up or down. You may need to show VAT separately, item by item on a receipt or invoice – is your software able to do that?

Given that the potential VAT rate in Oman may vary between 5 per cent, exempted, non-taxable and zero-rated, businesses should ascertain the price impact of VAT on imports which are recoverable and non-recoverable, final product pricing and alternative sourcing if imports are expensive, and vice versa.

RPA certifications for Synergy Software Systems, Dubai

November 25th, 2018

I am pleased to announce that following extensive training over recent weeks two of our consultants have already achieved certifications.

If you have an ROA project in mind and need support for your project from a proven, local. UAE partner then please call Synergy Software Systems on 0097143365589

Microsoft Kaizala – secure mobile chat app for the U.A.E. mobile enterprise -ask Synergy Software Systems

November 21st, 2018

What is Microsoft Kaizala?
A disconnected value chain hinders productivity, slows down decision making, prevents the ability for insights to surface from the field, and creates potential for customer dissatisfaction. Today’s workplace extends well beyond organizational boundaries, and there is an increasing need to connect your entire business value chain, including your Firstline workers, vendors, partners, suppliers, and customers..

Today, consumer messaging apps are often used between people across the value chain, but this poses security, privacy and compliance risks to company data. Microsoft Kaizala aims to solve a lot of these challenges, especially in mobile-first, developing markets.

Microsoft Kaizala is a simple and secure mobile chat app for work, with easy sign-up using just a phone number.
It enables networks of people to connect and coordinate work across their roles, spanning Firstline workers, vendors, partners, suppliers, customers, and citizens. Many organizations are already doing amazing things with Kaizala.

Communicate across dynamic networks: Kaizala supports diverse group types such as: hub and spoke, hierarchies, and public groups – which model the
communication needs of your organization. Use it to connect with your customers and partners or your Firstline workers. Temporal and geo-fenced groups make the set-up and discovery of groups easy, and large group size of up to 1 million users enables scenarios such as government-to-citizen communication.

Digitize business processes to coordinate work and gather field insights: Across every business, there is valuable data that originates at the front lines and out in the field, from sales metrics, to customer experience and operational insights. The problem is that much of it is either still paper-based or not getting recorded at all. Kaizala makes it. Gather field insights in mobile-first, dynamic environments with built-in actions such as surveys, polls, jobs and more.

Integrations with Office 365 services such as Power BI and Microsoft Flow allow you to quickly build customizable business workflows that use Kaizala’s chat interface. Kaizala allows you to integrate with existing applications and systems so you can connect your business end-to-end and digitize manual, paper-based procedures.

The built-in reports on the management portal let you visualize and analyse the data – giving you real-time insights into your business and helping drive day to day efficiencies. You can also build custom cards to support your line of business tasks using Kaizala aggregation service.

Manage and secure your data: Kaizala is served from the hyperscale global network of Azure datacentres and data is encrypted at rest and in-transit. Advanced IT administration capabilities with the Kaizala management portal allow business owners to view reports, create and manage groups, define group policies etc. Kaizala supports key compliance standards such as ISO 27001, SOC2, HIPAA, GDPR and more.

How do I get access to Kaizala?
Customers that are currently licenses on Office 365 and Microsoft 365 Business products (Office 365 Business Essentials, Office 365 Business, Office 365 Business Premium and Microsoft 365 Business) in eligible 28 markets* will be able to utilize Microsoft Kaizala starting mid-November.

Kaizala is now turned on by default in these products, with the ability for tenant administrators to opt out. A more detailed on the communications timeline is found below:
• Communications sent to tenant administrators letting them know about the Kaizala backfill (end October)
• Message Center Admin comms (11/5)
• Blog post on the Kaizala Microsoft Tech Community, outlining the product value prop, availability with Office 365 and how to access the product
• Kaizala backfilled in SMB tenants (Mid-November)

What next?
Contact your UAE Microsoft 365 partner Synergy Software Systems 0097143365589
Download the Kaizala mobile app for free from Google Play Store or App Store

Digital transformation with Dynamics 365,

October 28th, 2018

Microsoft Dynamics 365 business applications enable you to accelerate digital transformation within your organizations.

Join Mike Ehrenberg, Technical Fellow, Microsoft, and Brenda Bown, General Manager, Business Applications Product Marketing, along with leaders from the engineering team, including Muhammad Alam, General Manager, Dynamics 365 for Finance and Operations and Laurel Reitman, General Manager, Dynamics 365 for Talent, to get an overview of the latest innovations coming to market in the October 2018 release of Dynamics 365.

This session showcases capabilities that enable you to drive deeper customer relationships, to optimize operations, to engage employees, and to use data and AI to adapt to the changing market and capture new opportunities.

To learn more, contact Synergy Software Systems based in Dubai since 1991, implementing Dynamics solutions for enterprise companies in the Middle East and Africa since 2003.
Synergy Software Systems
Working together
00971 4 3365589.