Archive for the ‘RPA and DMS’ category

DymaxIO Subscription Licensing -all Condusiv products now rolled into one for fast data.

October 21st, 2020

All of the technologies in V-locity®, Diskeeper®, and SSDkeeper® have been rolled into one new product – DymaxIO™.

New DymaxIO is fast data software. Whether on-premises or in the Cloud, DymaxIO returns more than 40%+ of your hroughput that is being robbed due to I/O inefficiencies of Windows, SQl and virtualisation.

Fix your application slows, freezes, timeouts, slow SQL queries, reduce cloud compute costs, and more, at the source – no new hardware needed.
A software solutlion to a software performance problem.

DymaxIO is sold as an annual subscription which saves you money. Subscriptions are available for client, server, and host systems.

A new DymaxIO site license is also available to conveniently and cost-effectively optimize the performance of all Windows systems.

To improve performance across your systems callus on 009714 3365589

SSD performance degrades over time- prevent this with DymaxIO

September 29th, 2020

Can SSD performance degrade over time and is there a way to prevent this? The answer is YES and YES. the same solution that addresses the inefficiencies of iops in Windows , SQL and VMs can also help you to maintain the performance of your solid state disks.

The reason for this degradation is an undesirable SSD phenomenon called the Write Amplification Factor (WAF), . This is a numerical value that indicates the actual amount of data that was written to an SSD in relation to the amount of data that was requested to be written from the Host (i.e. Windows OS System)

WAF = the data written to the SSD / the data written by the host

For example, an application on the Windows Server system writes out 128kb of data to the SSD, but internally on the SSD, 512kb of data is written on the SSD for this to occur. This will degrade SSDs write performance.

In this example, the WAF = 512kb/128kb = 4 ! This is bad, a 128kb write from the host that resulted in 512kb of internal writes on the SSD

Ideally, you want a WAF = 128KB/128KB = 1

Why does this occur. Unlike HDDs, data cannot be directly overwritten on a disk. On SSDs, data can only be written to erased spaces. When you have a brand new initialized SSD, all of the pages are in a free/erased state, and there is no problem for it to find free/erased spaces to write new data. But as the SSD starts to fill up with data, resulting in erased spaces having to be created that causes the WAF to increase. I can go into more detail on this but will save it for another time. Suffice to say, a higher WAF value means SSD performance degradation.

Do SSDs degrade over time?

The answer is YES but this has to do more with the SSDs filling up over time. Some recommendations on the web advise to keep free space on SSDs anywhere from 10% to 30% to avoid this degradation. With less free space on a highly I/O intensive system, a couple of things occur:

-There are less free spaces to write to, extra overhead may have to occur like block erasures to allow the new updates to occur. This increases the WAF – Not a good thing.
- With less free space, file data may get spread out to different locations on the SSD. For example, in the best case, 10 pages of file data that is being updated are all on the same block.
- When the block needs to be erased to be updated, then just that one block needs to be updated. If those 10 pages are on 10 different blocks, then in the worst case, those 10 blocks have to be erased and re-written – More overhead and a higher WAF.

The result is

➣SSDs are overprovisioned. For example, a 1TB SSD actually contains 1.1TB of data space. This extra space (seen only by the SSD internals) helps to allow the WAF to remain low.
➣SSD Garbage collection and Trim. Both of these processes include freeing/erasing spaces in the background so new writes can occur quickly on these newly erased spaces.

How doies DymaxIO™ help with SSDs Degrading?

DymaxIO has technology to keep the WAF low.

The patented IntelliWrite® technology enforces efficient Sequential Writes to occur rather than smaller Random Writes from the Windows Host. Sequential writes are more likely to place data in the same blocks which can decrease the WAF

Optimization engines keep the free space contiguous when needed on the host logical side. This will help enforce larger sequential writes to occur which decrease the WAF.

There are also a few more benefits of enforcing larger sequential writes.
- Sequential I/Os out-perform Random I/Os on storage, both HDDs and SSDs, so this ensures you are getting the optimal performance from your storage.
- Keeping the WAF low and writes lower on the SSD helps to extend the lifetime of the SSD.

IntelliWrite technology in DymaxIO does both of these functions automatically
- Keep sufficient free space on your SSDs
- Enforce Sequential Writes rather than Random Writes.

Fix at the source. 2X SQL application performance, accelerate Windows throughput 40+%, extend hardware life 2 to 3 years, reduce timeouts, crashes, and more. A software solution to software problems Just install, DymaxIOno code changes, no reboot necessary.

Call Synergy Software Systems 0097143365589

SnapLogic and rapid integration with SAP, Concur, Ariba, Fieldglass, Cloud Analytics….

September 15th, 2020

On 16th September, SnapLogic and SAP will present the very latest in Citizen-Integration IPaaS simplifying integration of SAP Ariba, SAP Concur, SAP Fieldglass, multiple data sources and apps with SAP Cloud Analytics and SAP Data Warehouse Cloud.

You will also hear from Siemens AG, how they drove their integration vision successfully.
Learn how, by adding SnapLogic to your SAP data and application fabric, you can better:
• Maximise your SAP investments and reduce IT debt
• Optimise procurement operations and accelerate SCM delivery by 10X
• Create smooth paths to your other best-of-breed applications and solutions
• Align your business with application delivery and initiatives
Speakers:
- Thomas Hecht, Head of Technology at Siemens AG
- Klaus-Peter Sauer, Senior Director Data Warehousing EMEA at SAP
- Roger Coles, Director of Alliances and Channels, EMEA at SnapLogic
- John Landells, Solutions Engineer, EMEA at SnapLogic

Contact Snaplogic partner Synergy Software Systems us for information on how to register.

Machine learning, UiPath and Ai Fabric

September 3rd, 2020


Contact us on 00971 43365589 to learn more.

Windows performance problems – one major cause.

September 1st, 2020

12 substantial Windows performance problems that can cause the most frustration and chew up valuable time can be directly traced to a single source.

1. Slow Application Performance Familiar?. A company runs a large application such as EMR/EHR or ERP o which the entire enterprise depends, and users have to end wait endlessly for data. A sales team operating on a CRM application, and speaking with prospects loses the sale while waiting for data. It could be an LMS, used for the vital administration of educational programs. Other applications such as SharePoint, MS Exchange, VDI, POS and even legacy and proprietary apps all suffer from this same malady. The phone line and support desk tickets is overwhelmed with user complaints.

2. Application Crashses This t brings everything to a dead stop. Freezes and crashes are the biggest headaches of IT, there is nothing worse than angry users. When the application has crashed this will affect others accessing that application, too. When this happens, often a user will yell out, “What’s wrong with the computer?!” But of course, it’s not the computer. We’ll get to that at the end. Meanwhile, log files fill up, transactions or batch tasks don;t complete, and data gets corrupted. There may be downtime to reboot the server, or users may need to rekey data.

3. Missing SLA targets SLAs are the delivery backbone of many companies. Service quality and availability are service aspects written into contracts, and when those re not met, it not only means lost income, it can also mean lost business and clients. This is especially true today in a SaaS environment, in which a client can simply pull the plug and go to another provider. A primary cause of missed SLAs is slow performance. Yet again, it traces to the same source .

4. Slow Data Transfer Rates There are many reasons for heavy data transfer, including backups to other locations, and importing data to new locations, integrations and BI , When transfer rates are slow, it means waiting. And waiting. And waiting. This Windows performance problem eats up system as well as staff resources. Slow data transfer rates are traceable to this same source.

5. SQL Query Timeouts and Latency Enterprises run on data, which means they’re also living and dying on database queries. When a query is originated, the process through which the query was made will wait until the query is satisfied. The longer the wait (latency), the longer a data record, or computing resource is locked to other users. When a timeout occurs, that means that the query must be started again. This, of course, can mean a serious delay.

6. SQL Deadlocks This phenomenon occurs when two or more processes are waiting for the same resource. Each process is then waiting for the other process to complete before continuing. On the user end, SQL deadlocks produce the same result as timeouts: endless waiting.

7. SQL Server 15-Second Warnings An I/O request should complete within milliseconds. The 15-second warning that SQL Server has been waiting for longer than 15 seconds for an I/O request to complete indicates a serious performance problem—once again traceable to the same issue.

8. You Upgrade Hardware…but Performance Still Slow Many think the easy way to solve performance problems is to upgrade hardware. It can help but what happens when you upgrade hardware, and performance is still sluggish? This is a very expensive way to indicate that you have “solved” the wrong problem. Yes, performance was an issue, but the reason behind it was not hardware related. Yes, you guessed it: the cause is the same as all of these other problems.

9. Slow SSD Read/write Speed Companies install SSDs to improve performance—and given the substantial performance difference between SSDs and HDDs, that performance difference should be much better. Sometimes the read/write speed to SSDs is still slow because you’re still suffering from the same problem.

10. Storage Performance Problems Storage is very a sophisticated with solutions designed to improve storage performance. Performance problems you experience with storage are only partly due to the hardware…but to the same cause as the rest of these issues.

11. Slow Server Performance This is the generally sluggish performance phenomenon, the causes of which can be tough to trace down. For that reason, many don’t try—they just decide that hardware must be upgraded: new servers, new storage, perhaps even a new network. Slow server performance is most often rooted in the same cause as all of these other issues. Servers don’t come cheap and they consume utilities

12. VM Density and Consolidation Issues
Its now common practice to consolidate several VMs into one physical server. The higher the VM density is, the more efficient the system may be but those Vms have to talk to each other and the system tBoth VM consolidation and VM density contain the same inherent performance problem as each of these other scenarios and may be preventing you from loading more VMs onto a single host.

The Basic Problem

All of these Windows performance problems that cost you peace of mind can be traced back storage I/O efficiencies.
Virtualization has been great for server efficiency, ba big downsides to virtualization is that it adds complexity to the data path – known as the I/O blender effect that mixes and randomizes I/O streams.

There are 2 severe I/O inefficiencies causing this.

The Windows file system will break up data ‘writes’ into separate storage I/Os and send each I/O packet down to the storage layer separately. This causes I/O characteristics that are much smaller, more fractured, and more random than they need to be – this along with the I/O Blender effect results in bad storage performance. This is a “death by a thousand cuts” scenario – everything is running, but not running nearly as fast as it could.

You could opt to throw more hardware at the problem, but this is expensive and disruptive and can be premature – it is much better to tune what you already own to get the performance of which the server is capable.

Storage I/O contention occurs when you have multiple systems all sharing the same storage resource.

Windows breaks up that I/O profile into a smaller, more fractured, more random I/O profile than it needs to be. when clean that up on one VM then all of the data from that one VM to the host is all streamlined, but then you have all the data from neighbor VMs that are still noisy and causing contention.

So, your performance is penalized once, twice by storage I/O efficiencies. This means systems process workloads are typically about 50% slower than they should on the typical Windows server. Far more I/O than s needed is used to process any given workload. This is a major cause of Windows performance problems

The Solution: ensure large, clean, and contiguous read and write I/Os from all sources, and eliminate the I/O blender effect.

Larger, cleaner, sequential I/Os result in fewer I/Os to process and thus faster data transfer rates for peak performance. In such a case, you can have 1G of data, but instead of transferring it in 100,000 I/Os, you can accomplish it in 70,000, or less.

The next factor is to read and to write I/Os sequentially, instead of randomly. When dealing with storage, sequential I/Os always out-perform random I/Os on hard disk drives, SSDs and flash storage.

These factors work together to transform the nature of the I/O to improve performance:

Larger I/O
Sequential I/O
Less I/O

The overall effect is that the OS workload is reduced, because there are fewer I/Os to process, and they are occurring sequentially.
DymaxIO

This is the solution brought into effect by the DymaxIO fast data software: (A software Solution for a software problem)

-Fewer I/Os, because they are larger
-Sequential I/Os
– Read I/O served from memory DymaxIO accomplishes these improvements through proprietary technology that optimizes and streamlines with both reads and writes.

Write performance: IntelliWrite® patented technology eliminates small, fractured I/Os caused by Windows splitting files into multiple write operations. DymaxIO enforces large, clean, contiguous writes for more payload with every I/O operation.

Read performance: IntelliMemory® patented technology reduces read I/Os from storage by caching hot data server-side. Reads are cached right at VM level from otherwise-idle, available DRAM. Not only does this enormously decrease the I/O latency time, but also decreases the I/O traffic to the storage unit, thus freeing up the storage bandwidth for other work.

Because of these substantial improvements, DymaxIO is able to regularly provide 30 to 40 percent faster data transfer speeds, eliminating a myriad of Windows performance problems.DymaxIO improves the performance and reliability of Windows systems.

Are your servers good candidates for DymaxIO ? Find out quickly and easily without investing a lot of time –
Our I/O Assessment Tool. will:

Analyze data across 11 performance metrics
Easily identify systems suffering from performance issues
Graphs display averages and peaks for each hour

Contact us to learn more: 0097143365589

SnapLogic and Data Interchange for iPaas and EDI

August 20th, 2020

SnapLogic and Data Interchange have joined forces to bring together market leading iPaaS and EDI solutions
SnapLogic provides the #1 Intelligent Integration Platform.

The company’s AI-powered workflows and self-service integration capabilities make it fast and easy for organizations to manage:
- all their application integration,
- data integration,
- API management,
- B2B integration, a
- data engineering projects on a single, scalable platform.

Hundreds of Global 2000 customers — including Adobe, AstraZeneca, Box, Emirates, Schneider Electric, and Wendy’s — rely on SnapLogic to automate business processes, accelerate analytics, and drive digital transformation.

This new partnership will combine SnapLogic’s award winning Intelligent Integration Platform, with Data Interchange’s cloud based EDI solutions – Web EDI, and DiNet –to enable forward-thinking customers to drive internal digital transformation processes from a central platform, providing self-service integration up to ten times faster than other existing technologies.

Robert Steiner, CEO, Data Interchange commented:

“A partnership between SnapLogic and Data Interchange is a win/win. Many organisations not only have the need for strong and reliable integration systems, but they also need a good EDI partner with state-of-the-art functionality and their own VAN. Combining SnapLogic’s self-service iPaaS platform with our own self-service cloud based EDI platform and VAN provides customers with everything they need,”
“Working with SnapLogic has also enabled us to expand our market reach and capabilities. Integration is not only about application to application communication but also about automated data flows and supply chain management.”
Through the new partnership customers will be able to combine the trading world of EDI, including communication protocols like AS2 and OFTP, as well as a VAN, with a modern JSON, API-first platform. This ensures customers are able to push forward with their transformation initiatives using a single augmented, integrated platform covering EDI, data integration, AI/ML, application integration and streaming. Taking this approach means more re-use, reduced IT debt, faster time-to-market, and increased transformational agility with deeper and wider connectivity.

Roger Coles, Channel and Alliances Director EMEA at SnapLogic commented on the partnership:

“EDI has become increasingly important within organisations today, as they seek to streamline processes and automate various functions with the business. So we are excited to be announcing this new partnership with Data Interchange. By combining our two best-in-class solutions we will be able to provide a combine offering which we feel will be well received by our customers thanks to the unrivalled depth and breadth of functionality Data Interchange provides through its EDI solutions.”

If you need a faster and more robust way to develop, manage and maintain interfaces, with pre-built ‘snaps’, ETL, and streaming data callus ot learn more: 0097143365589

Modernise sales with Synergy Software Systems.

August 13th, 2020

Did you know that 55% of sales reps think their company’s sales tools are an obstacle instead of a facilitator?

Technology has rapidly changed the way customers buy. Customers now have more options on how when and where to buy, access to greater amounts of information, and communication channels have multiplied. As the complexity of sales increases, managing the sales process across multiple accounts can be challenging for sales teams. To better manage this complexity and help their sellers get more done, innovative organizations are modernizing their sales productivity.

Sales force automation and AI capabilities enable sellers to better manage lead. These intelligent solutions accelerate deals with an end-to-end, immersive experience for opportunity management; and integration with familiar tools—like Dynamics, Teams, Excel and Outlook—into their workflows to help increase collaboration and productivity.

- Focus on what’s most important and tailor interactions with your customers
– Streamline seller workflows, and get more done with integrations with familiar tools, like Office 365, that make work easier and faster
– Start with a sales solution that meets your needs and grows with your business

All of this means that sellers can spend less time on administrative work and more time meeting and communicating with customers, which leads to better solution design, more deals, higher revenue, and happier customers.

Please contact us to learn more about how Synergy Software Systems can help boost your revenue through modernizing your sales productivity with the latest automation tools.

callus on 0097143365589

Why do data warehouses fail? ask Synergy Software Systems for the latest research report

August 6th, 2020

Organizations are increasing their data warehouse investments, however, the process of identifying and moving data into a data warehouse is not always straightforward.

IT leaders report that organizational and technical challenges are hindering success, according to new research from SnapLogic and Vanson Bourne. This research firm surveyed hundreds of IT decision makers (ITDMs) and recently published their findings.

Key findings:

• Nearly nine in ten (88%) of ITDMs experience challenges trying to load data into data warehouses, major inhibitors are: legacy technology, complex data types and formats, data silos, and data access issues tied to regulatory requirements
• The average enterprise has 115 distinct applications and data sources, with almost half of those (49%) siloed and disconnected from one another
• 89% of ITDMs are worried about those data silos.
• ITDMs report that, on average, 42% of data management processes that could be automated are currently being done manually, taking up valuable time and resources
• As a result, almost all respondents (93%) believe improvements are needed in how they collect, manage, store, and analyze data

Building a data warehouse is one thing. continuously updating it with high data volumes, and rapidly and easily maintaining and updating multiple interfaces with low risk as software updates and business and regulatory requirements change is an ongoing challenge.

Find out how prebuilt snaps, data management tools, data streaming, and low code rapid integration development are supported with an integration platform as a service iPaaS.

Contact us today for a copy of the report and to see demo of Snap logic. 0097143365589

UiPath attracts further $225m funding

July 20th, 2020

UiPath on Monday announced a $225 million Series E round, pushing its valuation to $10.2 billion.

Founded in 2005, UiPath builds technology called Robotic Process Automation, or RPA. It involves systems that use AI to learn and then take over routine and mundane software processes and business workflows from human workers. The company has more than $400 million in annual recurring revenue.

“COVID-19 has heightened the critical need of automation to address challenges and create value in days and weeks, not months and years,” UiPath CEO Daniel Dines said in a statement. “We are committed to working harder to help our customers evolve, transform, and succeed fast in the new normal.”

UiPath has a R&D hub in Bellevue, Wash., nearby Microsoft’s headquarters.

Synergy Software is the only MEA based UI Path Gold Partner. Let us show you how to streamline and automate process to reduce costs, and free up staff for higher value tasks, and reduce risk of fraud and data entry error.

IPaaS – Snaplogic for rapid integration – ask Synergy Software Systems

July 1st, 2020

Forrester TEI Report – contact us for a copy. Learn how Box easily integrated 30 apps and saved $1M

the latest additions to a growing liwt of awards.

Hyperautomation with Synergy Software Systems

June 8th, 2020

Gartner coined the term hyperautomation to describe how the combination of Robotic Process Automation (RPA) and disruptive technologies such as artificial intelligence (AI), machine learning (ML), process mining, decision management, and more can be used together in an end-to-end automation solution.

The recent UiPath 2020 Fast Track release 20.4 adds literally hundreds of new features and exciting new capabilities across every stage of the automation lifecycle.

The UiPath Automation Hub is the ‘operating system’ for the Center of Excellence (CoE) to effectively manage the automation lifecycle wit:h instant visibility, transparency, and control. UiPath Automation Hub now offers branding options, new dashboards, and saved views for your team to truly make Automation Hub your own.

Through a UiPath Task Capture and Automation Hub integration you can launch Task Capture directly from Automation Hub to quickly create a process definition document (PDD) and send it from Task Capture to Automation Hub.

Process Mining joined the product family in October 2019 through an acquisition. It is now deeply integrated into the UiPath Platform, and delivering new capabilities.

The 20.4 release includes an improved Process Compare dashboard that now includes comparisons over two periods. This makes it possible to compare changes in a process over time, for instance, to see the impact that implementing a new automation might have had. Process Mining has also been updated with UiPath branding including logos and colors.

The new release has improved localization and added out-of-the-box language support for Japanese. Developers can now add new translations for other languages as desired.

UiPath Task Mining is a completely new product in the Discover phase in 20.4.
Task Mining leverages a low-touch way to discover employee workflows by setting up centralized process capture from the admin portal and securely capturing real employee data with no interruption to their activities. The turnkey solution uses AI to get scientific process maps, a true pulse on repetitive tasks, and provides machine learning (ML)-discovered automation suggestions.
Task Mining captures only whitelisted applications and anonymizes and aggregates individual data. Data upload and transfer is encrypted and secured. Get the benefits of full integration with the entire end-to-end UiPath Enterprise RPA Platform with one-click exports into UiPath Studio and complete impact assessment after deployment with UiPath Insights.

Build UiPath Studio has always been about empowering the developer and delivering the best environment to build automations. This release is a special one for Studio. It is evolving from a single offering to a family of products. UiPath Studio now offers a dedicated experience based on the user’s level of expertise. We like to say that there is an edition of Studio for everyone.

There are a ton of new features across the family from a new UI Automation approach to robust governance.

UiPath Studio Pro is the new home for high-end developer capabilities. In the initial release, we have Application Testing and RPA Testing, including Mobile Automation to cover all the testing needs within your company. Studio Pro is a key component of a larger UiPath Test Suite to design and map test cases and their execution results to requirements and defects in Jira to deeply integrate testing. This is a major new area for the platform and one that will enable you to deliver a higher quality automation program.

Another new product in the 20.4 release is UiPath Document Understanding which combines RPA and AI to help you extract and interpret data from different documents and ensure end-to-end document processing. UiPath Document Understanding works with a wide range of documents including:

– Structured forms like passports or timesheets
- Semi-structured documents like invoices, receipts, and purchase orders
– Unstructured documents like emails or contracts

It is also able to recognize different objects like tables, handwriting, signatures, and checkboxes in addition to being able to deal with various file formats.

Available directly from UiPath Studio, Document Understanding provides drag-and-drop elements designed for intelligent document processing. Leverage a combination of approaches including templates and ML models, to automate complex document-intensive processes. This ensures rapid and accurate results even when the location of data fields changes or documents are scanned at an angle.
Integrated within the UiPath Platform, Document Understanding can work with any tasks involving documents, to save time, reduce error and security risks of manual document processing.

Manage
Version 19.10, introduced zero-touch provisioning for attended robots and processes to UiPath Orchestrator. This release, further increase UiPath Orchestrator scalability by adding zero-touch provisioning for unattended robots and processes, so you can now manage your entire robot and process infrastructure from within modern folders—optionally with active directory (AD) integration. This simplifies enterprise-scale deployment and removes the need to manage software robots in two different ways. In 20.4, you can:

1. Create a user with an unattended robot
2. Create a machine template
3. Associate those to a folder
4. Execute them on any machine

A new unique option for unattended robots to choose to run multiple jobs in a single Microsoft Windows session (using different user credentials)— to scale the return on your hardware investments.

There are many othe rnew UiPath Orchestrator features.

Job Prioritization
- Storage Buckets that developers can use to store binary large objects (BLOBs) at a folder level
- New compare capabilities in the Package Explorer that show the changes between versions of a package
– Support in Orchestrator for personal folders, which enable Studio and StudioX users to publish their automation packages to themselves, have a process automatically created, and have the process appear in their own robot tray (broader library and deployment permissions are still respected for any publication or distribution beyond the user themselves).
- In addition to the plumbing to make this work, the Orchestrator user interface (UI) adds the ability to turn personal folders on overall and choose whether to automatically provision a personal folder to a user.

Back in January, 2020 UiPath released the first version of UiPath AI Fabric, which allows you to apply AI to your RPA workflows in minutes. In this release, the AI Fabric has been enhanced to include Model Retraining that allows exceptions and corrections to make the models better over time. This means the more you use AI Fabric, the harder it can work for you; and your robots will learn from their mistakes and become better at their job over time.

There are several pre-trained Starter Models for common use cases. These allow you to easily get started with UiPath AI Fabric. For example:
- The Language Identification model allows customer service teams to automate routing of tickets to specific departments. – Sentiment Analysis model allows customer service teams to prioritize tickets that need urgent attention based on customer feedback.

This release includes the first delivery of AI Fabric on-premises. It initially supports UiPath first-party models such as those used by UiPath Document Understanding. It will be enhanced over the months ahead to achieve parity with AI Fabric in the UiPath Automation Cloud. This will include support for capabilities such as custom model deployment, single click scalability, and high availability deployments options.

Run
While the automation industry began with unattended scenarios running in the back office, we have always believed in also empowering all employees with the power of attended automation and their very own software robots. This is a big focus of this release and worthy of its own detailed web page:

Expanded native integrations enable easier and more efficient automation across the applications you use every day. Today, UiPath offers more than 100 integrations with third-party technologies, built directly by UiPath or our community of over 300 technology partners.

This release, adda new native integrations with ServiceNow, NetSuite, Oracle, Workday, and Box and additional Amazon Web Services (AWS) offerings, such as Amazon Textract, as well as additional Microsoft services, such as Microsoft Form Recognizer and Microsoft Dynamics.

Engage
The Engage phase of the automation lifecycle is all about software robots and people collaborating smoothly to get work done together. Sometimes a robot works alongside you helping you get you work done. We call that attended automation and UiPath is enhancing its robots with a new and improved attended experience called the UiPath Assistant. The modern and easy-to-use interface makes it easier to set preferred processes, install, run, and pause, or even set reminders for when a process needs to start.

Sometimes a robot works in the back-office processing (we call this unattended automation). Occasionally, that robot needs help. A person may need to validate or approve its work, or to answer a question the robot has not seen before. That’s where UiPath Action Center comes. UiPath Action Center provides a place for unattended robots to get help when they need it. A place for people to engage in unattended processes when they are needed. A place that keeps the work flowing.

This release, has built a completely new experience for the Action Center that will come to Cloud users first. It looks like this:

We also added important new capabilities to UiPath Action Center including support for easy integration with business process management (BPM) systems.

Measure
Back in January, we saw the first version of UiPath Insights delivering powerful, embedded analytics that measure, report, and align RPA operations with strategic business outcomes. This release, enables the ability to track and measure all robot types including their accuracy, availability, and capacity. Users can now gain seamless visibility into business outcomes with custom-defined metrics and key performance indicators (KPIs). There’s also simpler support for organizational-wide decision making with shareable dashboards, forecasting, ML-based anomaly detection embedded directly within UiPath Orchestrator.

Additionally, Insights’ growing out-of-the-box dashboard library now includes: Processes, Queues, Robots, Licensing, and Business ROI, extensible to include Long Running Workflows through the UiPath Marketplace.

UiPath Enterprise RPA Platform offers a tremendous set of new capabilities and is truly built for hyperautomation

SnapLogic May 2020 many enhancements – ask Synergy Software Systems

May 14th, 2020

We are thrilled to announce the general availability of the May 2020 release of the SnapLogic Intelligent Integration Platform (IIP).

New Iris artificial intelligence (AI) innovations within this release allow you to build painless integrations, increase collaboration within your organization with new Stickies, and automate workflows with new SAP S/4HANA Snaps, among many more.

New Mask Snap, powered by Iris AI: Simplify data masking!

As you work with a variety of data in your dev and test environments, it is always good practice to shield and protect sensitive information. Masking sensitive or personally identifiable information such as: social security numbers (SSN), email addresses, names, street addresses, and birthdates is easy with our new Mask Snap.

With the Mask Snap, Iris AI is embedded in every step :
- suggestions on the fields you should mask,
- recommended search mode,
- recommended match mode,
- recommended masking options

You can remove or mask fields, and it works with all data types, including highly-nested JSON.

We continue to enhance our industry-leading AI technology to make it easy for you to build integrations and automations, easily and painlessly. With the new May 2020 release, as you are configuring a database or an application Snap, Iris AI now provides configuration recommendations such as schema name, object name. To provide these recommendations, Iris employs over five years of metadata information and usage patterns to intelligently determine the most commonly used schemas and objects in your organization.

From source to destination, Iris AI continues to simplify schema mappings – map even complex schemas in minutes. With the May 2020 release, Iris now provides target recommendations in Mapper for exact matches between source and destination schemas.

Boost collaboration with peers using Stickies!
SnapLogic customers who have previewed our May 2020 release have embraced our new Stickies feature with great enthusiasm. Stickies enables better collaboration and documentation of your pipeline building efforts. Stickies allow you to create and post notes on the Designer canvas to annotate different parts of the pipeline and document the workings of a pipeline in detail.
Stickies provide a great collaboration tool between IT teams, who might create pipelines, and business teams, who might want to customize and run pipelines based on their specific needs.

Stickies reside at the pipeline level, thus, they complement the Snap level ‘note’ feature already present in the platform. Additionally, Stickies are part of a pipeline’s metadata – export stickies along with your pipelines.

Deeper operational insights with Insights dashboard and task monitoring

In the May 2020 release, to provide you with trends data on operational parameters and task level insights into your SnapLogic deployment, there are significant updates to the Dashboard tab.

USe the enhanced Insights tab to improve operational efficiency with a view of historic usage and trends across key performance indicators (KPIs) such as :
- documents processed,
- pipeline executions,
-Snap executions, etc.

Filter these KPIs by specific criteria and personalize the view stohave the most relevant visualizations at the top.

The May 2020 release introduces a new tab, called ‘Task’, to provide a task level view of your SnapLogic deployment. Monitor the performance and health of your tasks and drill down into historical information to identify where certain tasks are failing or underperforming. Significantly improve your efficiency as you troubleshoot the root cause of a dip in performance or failure.

Automate your customer journey with new SAP S/4HANA Snap Pack

Another key update in the May 2020 release is the new SAP S/4HANA Snap Pack. SAP S/4HANA, is a modern enterprise resource planning (ERP) system that leverages SAP HANA, an in-memory database. Here are a few key use cases k:

- Order-to-Cash from Salesforce to SAP S/4HANA
- Real-time inventory management from databases to SAP S/4HANA
- Advanced financial planning with data from SAP S/4HANA to Anaplan
- Managing and engaging talent with automations across Workday and SAP S/4 HANA
- Managing organizational spend across Coupa or SAP Ariba and SAP S/4HANA

The SAP S/4HANA Snap Pack provides Create, Delete, Read, and Update Snaps and massively simplifies data modeling as you build automated business processes to connect SAP S/4HANA with other systems.

Build a single source of truth for your customer profile data inAdobe Experience Platform

We have updated the Adobe Experience Platform,( previously referred to as Adobe Cloud Platform Snap Pack). Use it as the single source of truth for your customer profile data. Update and maintain customer data in real-time to power accurate, up-to-the-moment, insights for your sales, marketing, and support teams. This Snap Pack update consists of a Write Snap, an S3 connector, and an AEP File Generator to leverage the capabilities of the Adobe Experience Platform and eliminate data silos for your customer profile data.

Connect with other Snap updates with confidence

Cassandra Snap Pack: now updated to support v3, with an updated JDBC driver
Snowflake Snap Pack: updated to JDBC driver version 3.12.3.
ServiceNow Snaps: now certified against Madrid, Orlando, and New York versions.
Oracle Snaps now supports version 19c.

SnapLogic eXtreme enhancements

Offering enhanced account encryption and cross-account IAM roles, SnapLogic eXtreme gets a big security boost with this release. These two new enhancements help your organization improve its security posture while delegating access to AWS EMR resources that SnapLogic eXtreme leverages to execute Spark-based pipelines.

Enhanced Account Encryption leverages Amazon KMS asymmetric keys– you no longer need to put in the secret key associated with your account in the SnapLogic UI.

Cross-Account IAM Role enables SnapLogic to assume an authorized role for the purpose of managing the lifecycle of Amazon EMR clusters that run Spark mode data transformations, so you don’t have to do it..

SnapLogic eXtreme is broadly applicable with support for any JDBC compliant data store.

Use a Spark mode pipeline to read from or to write to any JDBC compliant database.

Important for big data workloads – no longer need to use a data lake like S3 for staging.

No change to end of life support for Ax 2012 – plan your migration with Dynamics Gold Partner Synergy Software Systems

May 11th, 2020

Coronavirus tis impacting many IT project for Dynamics AX customers migrating from legacy versions of Ax 4/2009/2012 to dynamics 365.

Be aware that extended support plans for Dynamics AX 2009 Service Pack 1, AX 2012, and AX 2012 R2 are due to end on October 12, 2021. AX 2012 R3 users have until January 10, 2023. And Microsoft is advising customers these dates will remains in place, at least for now.

A Microsoft spokesperson provided this statement:

There is currently no plan to extend support further; however, we continue to monitor market needs including impact of the current COVID-19 pandemic related to support for Dynamics AX 2009 and Dynamics AX 2012.

So while the legacy versions are robust they will increasingly be incompatible with the latest versions of operating systems and browsers, and SQQL database and be increasingly vulnerable to malware and cybercrime. The coronavirus pandemic is affecting projects in many ways especially for global projects, for example: travel/quarantine, lockdowns and curfews on working, the need for remote collaboration, and e learning, and for global rollout more use of local partners.

There is no immediate end in sight so projects and timelines will be impacted for at last another year in which case we strongly advise you start your preparations for migration as early as possible. there is mush to consider: the on premise vs on cloud decision is now of greater importance, environmental sizing for cloud or on premise needs is significantly different as is new licensing and features for D365, new security set ups, code and data migration, project methodology via LCS , budgetting and project planning all take a lot of time.

The new challenges are accelerating different ways of working and some Business Process re-engineering should also be considered- e-commerce, Robotic Process automation, Lean manufacture, cross platform and application processes, self service, vendor collaboration, Customer portals, increased use of smart phones and mobiles from bar cod e driven WMS operations to Advanced analytics on your phone anytime anywhere any devices. To compete needs omni channel tailored services – there has never been a greater need for increased cost control, efficiency, and customer service. Start the process now while you can – as deadlines get nearer there will be backlog of customers seeking to upgrade and shortage of available resources both internally and externally.

RPA, and ABBYY with Synergy Software Systems

April 30th, 2020

For automation of document intensive processing we use UiPAth RPA. However, document processing also requires intelligent document management, and OCR scanning e.g. with bi-lingual test in Arabic and English and intelligent capture of meta data. ABBYY is the undoubted market leader and is the solution we use to support RPA. Why?

ABBYY® has been recognized by Everest Group, a leading consulting and research firm, as a Leader in its Intelligent Document Processing (IDP) products PEAK Matrix® Assessment 2020. Buyers use the PEAK Matrix as one of the leading analyst resources in the market to identify and evaluate different IDP technology vendors.

ABBYY is positioned in the Leaders’ category among 18 vendors due to its impact in the market and its ability to deliver solutions successfully. ABBYY garnered the highest position on the axis for Vision & Capability which measures, among other factors, the company’s vision and strategy, product capabilities, monitoring and improvement; implementation and support; and the progressiveness and flexibility of its commercial models.

Additionally, ABBYY was positioned high on the Market Impact axis, which measures market adoption, portfolio mix and value delivered to clients based on their feedback.

Whether you are a current ABBYY customer considering expansion of your Digital Intelligence solutions or evaluating IDP vendors for the first time, you will gain valuable insight from this report. Download your copy of the customer version today to learn more.

Synergy Support during covid-19 lockdown

April 6th, 2020

As a precautionary measure instructed by our Government for COVID-19 to be Safe at Home to protect our staff and to protect the community Synergy, consultants are instructed to work from home for at east the next two weeks.

To help us to provide continuous support please follow these guidelines to ensure our queries are recorded and assigned to be addressed in addressed as soon as possible.:

1. Send an email with a clear description in the email Subject line”, which will be helpful to track the email chain.
2. Please mention any internal issue/ticket number assigned, the user, and as much detail as possible e.g. transaction detail such as: order number, vendor code, item code – take a screenshot – copy any error message and attach those details to the email. Better still record the steps e.g. with e.g. webex, or task recorder.
3. If you are not on your work telephone number, or email, e,g when working from home yourself, then ensure you provide contact information for us to reach you.
4. To understand the issue, we may need to connect to the user PC through a screen sharing app such as Microsoft TEAMS, or Go To Meeting. Please ask your admin take appropriate action to ensure we can dial in remotely to your systems if needed, Even when located elsewhere they will also able to join such sessions.
5. Every request is given a ticket number and is then assigned to a consultant. For follow up communication please mention the ticket number. That will make it easier for us to find and review the details and actions to date. It’s possible that more than one consultant may be involved and they will be working remote from each other. This will save time for everyone .
6. Once the support request/ issue is resolved, upon receipt of confirmation email, the request will be closed.
7. When needed to discuss pending issues we will also be available to have a conference call via Microsoft Teams. issues @ mutual agreed time.
6. All support request to be sent to Axapta.support@synergy-software.com and we suggest copy in the lead consultant and account manager with whom you normally deal’
7. Please circulate this information to respective users and department heads, so that everyone working from home is aware that we are still available to support you as best we can and that they know how to help us, to help them.