Archive for the ‘Dynamics 365’ category

April 9th, 2018

The newest update to Microsoft Dynamics 365 for Finance and Operation, now version 8.0 (specifically build number 8.0.30.8020).comes with release notes fthat run to 222 pages,

https://docs.microsoft.com/en-us/dynamics365/unified-operations/fin-and-ops/get-started/whats-new-changed-8-0-april-2018

The Dynamics technology platform now has easier integration from Dynamics 365 Enterprise to other Dynamics products such as : Dynamics Talent, Field Service and Project Service Automation.
In addirion to the Common Data Service (CDS) for Apps which includes templates that are easily configured rgere is also a new Data Integrator tool for Dynamics 365 Enterprise provides thtat makes it easier way to work with the Common Data Service .

Microsoft is leveragign the scalaeability and data mining powers of the clud to use Telemetry acorss ts products. We will now get knowledge-base (KB) recommendations that help Microsoft support to understand how well hotfixes have solved an issue and rhen to proactively push out hotfixes to customers. This proactuve approach will allow customers to spend less timesearching for hotfixes for solutions to problems that already have a published hotfix. after all isn’t that the job of the software author – to provide code that works and for support to fix it when it doesn’t? Aggod example of how Aiis alreaqdy changign things.

Previous posts have hgihglighted of Business Productivity Improvements. Let’s recap:

Alerts – As with Ax 2012 client-based alert functionalityis now availbale for a user to define alert rules on business events, such as when master data is changed or an invoice is paid or a customer changes an address.
Optimization advisor – Uses telemetry to analyze customers’ business processes, finds optimization opportunities,and uses application data to quantify the opportunities, and then recommends solutions.
Project timesheet mobile – Employeescreate and submit project timesheets. Out-of-box mobile app for submitting timesheet. Nnow we have saved favorites. We can also copy from a previous timesheet ffir mire raOid entry rapid, accurate time entry.
Project resource managers can edit the default hours as part of the project booking fulfillment process. Thhey can also now eserve project resources past the task end date
A Person search report – to find a person and their personal data in Finance and Operations.
Data sharing for customer and vendor tables – Data can be shared across customer and vendor tables and many related tables across multiple legal entities.
One voucher deprecation – One voucher is turned off by default, through a General ledger parameter.

Supply Chain Management Updates

Vendor collaboration – RFQ process – Enhancements to tell who entered a bid (a vendor or a procurement department).
Partial shipment of a load (split load) – Allows single loads or multiple loads to be fully or partially loaded.Immediate replenishment of locations – Used during wave execution wjen allocation fails for a location directive line that has a replenishment template.
Add Reason codes to warehouse counting and adjustment – Users can add a reason code when performing counts and when making an adjustment for better control and audit
Batch balancing is enabled for advanced warehouse module processes.
New Cost administration and Cost analysis Power BI workspaces/

Power apps
Ability to embed PowerBI and PowerApps directly in forms without writing code using a host control. User select in form from the menu bar.an option to add PowerApps

There are also improvements regarding Lifecycle Services and environment management. There is also a new channel to report production outage to escalate a support issue with Microsoft should your Production environment not be available. Financial reporting enhancemtns for (Management Reporter) is alo included.

Another important change is upgrade automation- to upgrade non-production environments.

Dynamics 365 Business Applications Spring 2018

April 3rd, 2018


Take a look into new PowerApps capabilities added during Business Applications Spring 2018 Launch

#Dyn365FO Spring 18 release

March 24th, 2018

The release is due out in April and brings many new features:

Business productivity
Alerts – Client-based alert functionality enables a user to define alert rules based on business events, such as when an invoice is paid or a customer changes an address.
Optimization advisor – Uses telemetry to analyze customers’ business processes, finds optimization opportunities, uses application data to quantify the opportunities, and then recommends solutions.
Project timesheet mobile - Employees can create and submit project timesheets. The use of saved favorites and the ability to copy from a previous timesheet facilitates rapid, accurate time entry.
Edit default project fulfillment hours – Project resource managers can edit the default hours as part of the project booking fulfillment process.
Reserve project resources past the task end date – Project resource managers can fulfill resources on tasks past the current task planned end date..
Person search report - You can find a person and their personal data in Finance and Operations.
Data sharing for customer and vendor tables –share Data across customer and vendor tables and related tables across multiple legal entities.
One voucher deprecation – One voucher is turned off by default, through a General ledger parameter.

Extensibility and customization
Customizations through extensions only - Migrating customizations from one release to the next has been simplified by moving away from over-layering to the use of extensions.
Extensibility requests - Customers can submit a request to Microsoft for extension support to be added to the product for a needed scenario. The Spring ’18 release enhances this feature by moving it to Lifecycle Services.
Extensible project work breakdown structure – Enables customization of the project work breakdown structure using extensions. This replaces the hierarchical grid control used for the project work breakdown structure with a standard grid that supports hierarchical data.
Embedding PowerApps in workspaces and forms – Use PowerApps to embed data from external sources into Finance and Operations data.
Custom fields - Organizations can add custom fields to tailor their application to their business requirements, using a no-code extensibility experience.

Integration
Integration with Common Data Service (CDS)
Integration with Dynamics 365 for Field Service - Provides data integration to support scenarios where Field Service activities are done outside Finance and Operations, leveraging the data integrator.
Integration with Dynamics 365 for Project Service Automation - Supports scenarios where project and resource management activities are done outside Finance and Operations, and the project accounting activities are done in Finance and Operations, leveraging the data integrator.
Integration with Dynamics 365 for Talent (Public Preview) – Provides data integration of the appropriate HR information into Finance and Operations.

Improved support experiences
Telemetry-based KB recommendation - Telemetry from a production environment can be used to identify the application hotfixes that apply to a tenant.
• KB recommendations when entering a support case - LCS provides telemetry-driven KB recommendations.
Report production outage – Provides a quick and effective channel to escalate issues to Microsoft Support if the services in a production environment are degraded or become unavailable.

Supply chain management
Vendor collaboration – RFQ process – Enhancements make it easy to tell who entered a bid (a vendor or a procurement department).
Partial shipment of a load (split load) - Allows single loads or multiple loads to be fully or partially loaded.
Immediate replenishment of locations – Used during wave execution if allocation fails for a location directive line that has a replenishment template.
Reason codes added to warehouse counting and adjustment – Users can add a reason code when performing counts and when making an adjustment.
Batch balancing enabled for advanced warehousing processes.
Analytical workspaces with embedded Power BI for Cost management – new Cost administration and Cost analysis workspaces

Globalization
India localization – project and upgrade – Users can manage India Goods and Services Tax (GST) for the Project management and accounting module, and AX 2012 customers can upgrade to Dynamics 365 for Finance and Operations.
Enhanced configurability - New features include import and testing scenarios, and also broader support for configurability without coding.
Translation Service - In addition to supporting user interface translation, Dynamics Translation Service (DTS) now supports documentation translation in Microsoft Word and HTML formats (.docx, .html). DTS features can also be accessed directly from various development environments by using the DTS API.
• Regulatory service – configuration (available at the end of April) – Regulatory service targets a no-code programming approach, allowing users to configure electronic reporting formats or tax rules rather than write code for them in the underlying application.
Integration

Servicing, performance, and deployment
Improved delivery of platform and financial reporting updates – Enhancements to how software updates are provided, to improve deployment time and the reliability of servicing.
Upgrade automation – Upgrade automation makes major version upgrades a self-service operation for the customer, using LCS for non-production environments.
Service hardening – Added service monitoring and alerting for core business processes, and improved form load performance of the most commonly used forms.
Lifecycle Services sandbox self-service automation and RDP lockdown.
On-premises deployment updates. Much awaited!

Compliance
General Data Protection Regulation (GDPR) – Investments address the European privacy law’s requirements. Go to the Trust Center to learn more and find resources to help you comply. See our previous posts on the importance of this new legislation.
Accessibility enhancements – Go to the Trust Center to learn about industry-leading accessibility standards.

Finance Insights: Credit and collections

Credit and collections insights provides analytics that help organizations effectively manage their credit and collections processes. It provides:
• Aggregate views of credit and collections across all designated companies.
• Data broken down by company, customer group, and customer.
• Credit overview report.
• Collections report.
• Credit and collections details for a variety of dimensions.
• Predictive analytics to help identify trends.

Lots lots more : Retail, cds, flow, Power bi etc

For more information contact your Dynamics 365 Dubai partner Synergy Software Systems 009714 3365589

Dynamics Finance and Operations Enterprise- new ahshtag for easier search #Dyn365FO

March 24th, 2018

#Dyn365FO. All content on docs.microsoft.com now has the hashtag

Dynamics 365 FO Enterprise 7.3 Vendor collaboration

March 19th, 2018

With the Fall release (Version 7.3), Dynamics 365 for Finance and Operations has much more to offer to automate vendor self-service and collaboration, specifically around the vendor user and organization onboarding aspects.

This video demonstrates the process of inviting and approving new vendors in an organization using Dynamics 365 for Operations. Additionally, you will learn how to use the vendor collaboration features.

Ask Synergy Software Systems – Dubai, Dynamics partner

Dynmaics 365 Finance and Operations Enterprise 7.2 platform 12 on-premise enhancements

March 19th, 2018

The much anticipated release of on-premises deployments of Dynamics 365 for Finance and Operations, Enterprise edition 7.2 with platform update 12 includes features that will enables you to keep your on-premises deployment up-to-date at cloud speed.

Major improvements in this release include:
• Apply Microsoft-released platform and application updates, and code customizations, to your environment post-deployment through Lifecycle Services (LCS) for on-premises customers.
• Infrastructure setup automation improvements that enable much faster setup for most common topologies.
• Optionally disable experiences that depend on internet connectivity on the client machine, even when the client is connected to the internet . To enable this via a simple configuration update from the application functionality, you must download KB 4091763 from LCS.

We also expect the release 7.3 and Data import/export framework (DIXF) for recurring integration support to be released soon.

As always, there may be some changes in the release schedule.

February 24th, 2018

Dynamics 365 Finance and Operations Enterprise is Microsoft’s flagship cloud-based ERP system, Dynamics 365 for Finance and Operations is optimized to deliver improved global visibility, scalability and digital intelligence.

Overview

Financial dimensions

Workflows

Journals

Dynamics 365 FO platform update changes

February 22nd, 2018

The next platform update (which is Platform update 13) will be generally available in April 2018. Platform updates are backwards compatible and do not require any change in your customizations.

For customers who purchase subscriptions to Dynamics 365 for Finance and Operations after April 1, 2018, Platform updates will be continual updates, and will now be managed by Microsoft rather than optional updates.

• If you purchase subscriptions to Dynamics 365 for Finance and Operation after April 1, 2018, then you willl automatically begin receiving continuous updates.
• If you are an existing customer and have Platform Update 11 or earlier installed, then you will be asked to move to Platform Update 12 by April 1 2018.

By July 1, 2018 all customers will receive continual Platform updates managed by Microsoft. (See the Microsoft Modern Lifecycle support policy).

The cloud brings new operating paradigms, no longer do we need for major upgrade every few years to get new features. Such upgrades for an enterprise system are major projects. The new platform aims at a more agile approach of incremental updates. That requires Customers to have a different mind set and processes of on-going testing, own code alignment and new feature adoption. The move from layered code to extension is to support this sea change.
Over-layering means you can change any code when want and move it up to the next layer. This works well in on-premise, isolated code bases. However, it is a high maintenance driver for cloud application, where code purity is the key to scale.
Extension technology does not change the original code base. it provides entry and exit points in the code framework to extend it. These are called pre and post hooks. So, to get a value in a table that is not retrieved in standard code, add code to the post hook to get that value, without ever changing the standard code. Thus the standard code is intact, scalable and can run at high performance using hyper scale computing power.

However, it is not always possible to use pre and post hooks. You may want to alter the value in the process before retrieving it and to interact in the code itself. That was the situation in Ax 2012 and the so called Ax 7
Microsoft provided a new concept in D365 FO called “chain of command” to take extensibility to the next levels.
The goal is better customer experience, faster time to value, better process speeds in large processes, that used to take forever, like master planning or billing.
Rather than 5 year big bang upgrades we will see rolling monthly updates.
In the long run containerisation and micro-ervices are the new paradigms. That’s how Amazon works. Containerised code can even run without an OS.

However, moving from over-layering to extensions is effectively a rewrite of all Dynamics Ax code. Thus, it is a task of epic proportions for those with legacy major vertical extensions. At the end of the work we are going to be in a better place. Release speed will improve and with less dependency on standard code, new and updated solutions will be able to release faster to keep up with the new Microsoft releases

Additional information
• Starting with the April 2018 release, Platform updates for both on-premises and online deployments will be available together.
• Continual updates will be applied first to the sandbox environment and then applied on production. Detailed plans about the process will be shared in the coming weeks.
We have taken several steps in the last few months as we continue this journey to create a robust yet flexible cloud ERP. We believe these changes will result in gains for you in the long term to take advantage of the cloud innovation and capabilities. The timeline below captures recent and upcoming changes.

Nov 2017 Network security group lock down to control access to a set of known clients.
Dec 2017 Sandbox for Dev and Test on MS subscription restricted to non admin access.

Feb 2018 Reduction in package deployment downtime.
Feb 2018 Necessary sand box service operations available through Microsoft Dynamics Lifecycle Services (LCS) such that Azure SQL Server administrative access to all sandboxes will not be required.
April 2018 All sandbox service operations available through LCS such that RDP access to sandbox will not be required.
April 2018 Microsoft managed Platform updates for new customers.
July 2018 Microsoft managed Platform updates for existing customers.
Please note that this information is subject to change without notice.
For more information on the new features ask your Dubai Dynamics partner Synergy Software Systems

EAM, field service, IOT and Holo lens -ask Synergy Software Systems, Dubai

February 17th, 2018

The digital world is already here and what seemed science fiction few years back we now accept as everyday. Voice activated commands on our smear phone now also query our databases and update our dashboards, remote medical checks are done at an atm, artificial intelligence and big data influence our live every time we log onto google, amazon, facebook or ring a callcentre.

We have been investigating IoT for over a year, particularly with regard to condition monitoring for asset management and several of our team were involved in recent training that included a hands on session for Microsoft Field Services. This is built on the Dynamics 365 platform as an extension of CRM and offer comprehensive features for field service: help desk, engineer scheduling and mobile operations. Field service is aimed at service companies with a large field force of service engineers and is typically integrated with erp systems and thus the overall project can be quite complex. To reduce the risk and implementation time we offer a proven accelerator.

We also offer a Enterprise Asset Management suite which is successfully deployed in several leading UAE companies for a number of years particularly for asset tracking.

In Dynamics 365/2012 for Ax EAM also needs to consider that both engineers and equipment may be sued is production or on projects. Thus engineering and maintenance scheduling also has to consider in house planned and breakdown maintenance and servicing and more complex overhauls and asset structures, the impact of equipment downtime on production schedules and much more. We offer a Microsoft certified isv integrated suite of EAM modules built on the Ax 2012/D365 platform that covers both field service and mobile as well as in in house maintenance.

Predictive maintenance and SCADA integration and extensive condition monitoring., embedded and Power BI analytics are no longer rocket science.

At a recent client 4 day workshop we demonstrated HOLO lens assisted reality to support engineers. This can for example be used to provide step by step guidance or for collaboration from the field with an OEM a remote manufacturer, or your chief engineer.

Dynamics 365 v 9 Ask Dubai Dynamics partner Synergy Software Systems

January 22nd, 2018

Announced in July 2017 Dynamics 365 v9 was released for some new customers in November while existing D365 users will be able to upgrade from early 2018. This update is available for Dynamics 2016 (8.0), Dynamics 2016 UPD1 (8.1) and Dynamics 365 (8.2).

Version 9 is a mandatory update for customers using v8.0 or v8.1. This is in line with Microsoft’s update policy, which requires customers to be on the current version, or the immediate version prior to this release. With v9 being the current release, v8.2 is the previous update so system admins can choose not to take version 9.0 but remaining v8.0 and v8.1 users will be required to update.

v9 sees a fundamental change with a separation of code between the platform and apps. As well as delivering on Microsoft’s promise of an app-centric structure, this introduces a new unified user interface to provide a consistent D365 user experience across different browsers, devices and screen sizes. Dynamics 365 – Version 9.0 features a refreshed web interface, multi-select option sets, new virtual entity capability and introduces a new unified client interface.

This will be increasingly evident with the v9 release which sees Dynamics 365 break into modular apps that shift away from one platform with multiple modules hardwired in such as sales, marketing and service. With apps frequently changing and able to upgrade independently of each other, several insiders have predicted that Dynamics 365 users will see a continuous flow of improvements in a similar way that apps on a tablet or mobile device are updated.

By redefining the platform layer and breaking modules into role-based solutions for sales, finance & operations, customer service, talent, field service, to name just a few, this change will remove the need to test all at once and to upgrade everything in one big bang project. This will quicken release cycles and enable more rapid changes by allowing these apps to work independently of each other, and crucially these are all connected with a common data service.

Several legacy Dynamics CRM features will be deprecated with this release. In addition to the Outlook client, further deprecations included dialogs, contracts, mail merge and standard SLA’s. Some of those like dialogues will impact many clients

The deprecation of the Outlook client will also impact Excel dynamics worksheets.

https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/important-changes-coming

Unlike the other mobile apps, the App for Outlook isn’t something that a normal end user can (typically) download and configure for themselves. A system administrator must take care of the deployment steps, such as switching over to server-side synchronization, approving user mailboxes (with O365 Global Admin rights) and pushing the app to either selected or all eligible users under the menu Settings – Dynamics 365 App for Outlook.

The Dynamics 365 App for Outlook in V9 is still in Preview mode, so a sysadmin needs to enable it from the System Settings – Previews tab. This is because the earlier app has been replaced with a completely new app in this release, built on UCI (Unified Client Infrastructure) that is used in the new Unified Interface. This will actually turn the previously feature limited Outlook sidebar app into a full Dynamic 365 Customer Engagement app that has similar capabilities as the mobile app mentioned above.

Microsoft has confirmed it has begun the scheduling process for upgrading instances of Microsoft Dynamics 365 to Version 9.0. v9 was rolled out in the closing months of 2017 for new instances of Dynamics 365 and will invite system administrators to run their Version 9 upgrade from February 2018.

Administrators should see a notification in the Office 365 Message Centre advising that their D365 update scheduling window is now open. Starting January 15, existing Dynamics 365 customers will be able to schedule updates to occur from February 20th through August 20th. https://blogs.msdn.microsoft.com/crm/2018/01/12/scheduling-your-dynamics-365-organization-for-microsoft-dynamics-365-online-version-9-0-update/

Microsoft intends to complete scheduled Version 9.0 upgrades by August 2018. v9.0 updates can be scheduled for any day, including weekends, but each date is limited to available bookings so admins are strongly recommended to schedule their update as soon as possible. Microsoft will allocate update slots on a first come, first serve basis.

Administrators will be able to schedule updates to sandbox instances before their production instance. View Sandbox and Production update schedules in a single view within the Dynamics 365 Admin Center.

If you have any questions about scheduling or preparing for this update then please get in touch with us.
At this stage, we do not have any timescale for when Microsoft will release v9.0 for its on-premise edition of Dynamics 365.

VAT key steps – Synergy Software Systems, Dubai.

January 8th, 2018

- Maintain regular accounting books and records

Account maintenance is now mandatory under UAE VAT Law and it facilitates the correct receipt and payment of cash and other transactions entered by a company. Audited accounts will be needed so don’t wait till year end to find an auditor that suits your business.

2- Make changes to the core processes and accounting departments

It is important to change your core processes and adapt your accounting departments to achieve tax compliance. For SMEs, with limited transactions, the task is easier as the transition is less likely to require significant systematic change or they might use an external bookkeeper or tax agent.

3- Train staff, especially financial management

Employees need proper insight around GCC-wide initiatives to implement VAT across the region and how companies should prepare. Help them de-mystify VAT by providing on the job training and a framework to raise and clarify queries. Avoid disputes with trading partners and ensure staff have the relevant information and training to resolve issues that arise.

4- Review your contracts and the contracts and conditions agreed with dealers

Many businesses negotiated contracts at a time VAT was not payable but running across the implementation dates. It is time to now bring contracts into step with the UAE’s economic context.

- Consider accounting software for bookkeeping

Electronic reporting systems are increasingly being used by tax authorities. The ability to produce the required audit file details on demand will be difficult without a system. Companies that use electronic invoicing are likely to improve the timing of VAT recovery on costs.

6- Adhere to VAT deadlines

Register your company to avoid a fine as severe as AED 20,000. The Federal Tax Authority (FTA) has already been extend the deadline to the 1st January and if you don’t complete VAT registrations you will also have to stop sales till you get your tax registration certificate (TRC).

Note initial returns are due 28 January 2018 so time is running out.

7- Study UAE tax legislation

The implementation of taxes in the UAE came with a whole new set of procedures. we recommend to study and get familiar with the different laws in place including the UAE VAT Law and to discuss with your auditor, tax agent and software provider.

8- Keep an eye out for new information

There have been a slew of clarifications in the last month and some details are still not finalised e.g. with regard to free zones, or which companies will report monthly and which quarterly.

SQL version – when should you upgrade – ask your Dynamics U.A.E. Partner, Synergy Software Systems

December 23rd, 2017

SQL Server for many years on a two-year release cycle. SQL Server 2017 arrived less than 18 months after SQL Server 2016 became available.

Since 2005 each release of SQL Server brings exciting new features and improvements to existing capabilities. Many organizations are running instances that are several versions of SQL Server behind.

To keep up with the latest SQL Server versions is a challenge, but risks losing mainstream support and missing out on beneficial features. Often database administrators must support multiple versions at once, and consultants face an even greater range of versions across their customers.

Microsoft has not committed to any specific release cadence for ersions of SQL Server. Many clients it seems are still running SQL Server 2008 R2. One reason why companies are hesitant to make the move off 2008 R2 is because of the change to per core licensing. The effort to test and to upgrade is discouraging, but it is best to do this on a planned basis than a reaction to a crisis..

It was a painful experience to upgrade from SQL Server 2000, but the compatibility gap between versions is much narrower once past 2005. To make upgrading easier, provides a tool called The Upgrade Advisor for each new version that will spot issues and provide a chance to resolve them before starting the upgrade process. Virtualization also makes setting up testing environments much simpler and quicker.

With each new version there are enhancements to T-SQL, improved availability and disaster recovery functionality, more security options, and additional ways to get better performance. 2016 service pack 1, was a game change – many previously Enterprise only features were ported down to more affordable editions.

Another consideration is support. It doesn’t take long to reach the end of mainstream support. SQL Server 2008 R2, for example, has been out of mainstream support since 2014. While it’s still in extended support, which will ensure security hotfixes, other support features are available only on a paid basis.

When you look at erp upgrades it makes sense to also review your SQL upgrade plans.

U.A.E. VAT rates

December 9th, 2017

The Federal Tax Authority (FTA) has announced the supplies that will be subject to Value Added Tax (VAT) as of January 1, 2018.Selected supplies in sectors such as transportation, real estate and financial services will be completely exempt from VAT, whereas certain government activities will be outside the scope of the tax system (and, therefore, not subject to tax). These include activities that are solely carried out by the government with no competition with the private sector, activities carried out by non-profit organisations.

The UAE Cabinet is expected to issue a decision to identify the government bodies and non-profit organisations that are not subject to VAT.

VAT treatment on select industries:
Education
Private and public school education (excluding higher education) and related goods and services provided by education institution 0%
Higher education provided by institution owned by government or 50% funded by government, and related goods and services 0%
Education provided by private higher educational institutions, and related goods and services 5%
Nursery education and pre-school education 0%
School uniforms 5%
Stationery 5%
Electronic equipment (tablets, laptops, etc.) 5%
Renting of school grounds for events 5%
After school activities for extra fee 5%
After school activities supplied by teachers and not for extra charge 0%
School trips where purpose is educational and within curriculum 0%
School trips for recreation or not within curriculum 5%

Healthcare:

Preventive healthcare services including vaccinations 0%
Healthcare services aimed at treatment of humans including medical services and dental services 0%
Other healthcare services that are not for treatment and are not preventive (e.g. elective, cosmetic, etc) 5%
Medicines and medical equipment as listed in Cabinet Decision 0%
Medicines and medical equipment not listed in Cabinet Decision 5%
Other medical supplies 5%

Oil and Gas:

Crude oil and natural gas 0%
Other oil and gas products including petrol at the pump 5%

Transportation:

Domestic passenger transportation (including flights within UAE) Exempt
International transportation of passengers and goods (including intra-GCC) 0%
Supply of a means of transport (air, sea and land) for the commercial transportation of goods and passengers (over 10 people) 0%
Supply of goods and services relating to these means of transport and to the transportation of goods and passengers 0%

Real Estate:

Sale and rent of commercial buildings (not residential buildings) 5%
First sale/rent of residential building after completion of construction or conversion 0%
First sale of charitable building 0%
Sale/rent of residential buildings subsequent to first supply Exempt
Hotels, motels and serviced accommodation 5%
Bare land Exempt
Land (not bare land) 5%
UAE citizen building own home 5% (recoverable)

Financial Services:

Margin based products (products not having an explicit fee, commission, rebate, discount or similar) Exempt
Products with an explicit fee, commission, rebate, discount or similar 5%
Interest on forms of lending (including loans, credit cards, finance leasing) Exempt
Issue, allotment or transfer of an equity or debt security Exempt

Insurance and Re-insurance:

Insurance and reinsurance (including health, motor, property, etc) 5%
Life insurance and life reinsurance Exempt

Food and Beverages: 5% VAT rate

Telecommunications and electronic services:

Wired and wireless telecommunications and electronic services: 5% VAT rate
Telecommunications and electronic services:
– Sovereign activities which are not in competition with the private sector undertaken by designated government bodies Considered outside VAT system
– Activities that are not sovereign or are in competition with the private sector VAT rate dependent on good/service ignoring provider

Not for Profit Organizations:

Activities of foreign governments, international organisations, diplomatic bodies and missions acting as such (if not in business in the UAE) Considered outside VAT system
Charitable activities undertaken by societies and associations of public welfare which are listed by Cabinet Decision Considered outside VAT system
Activities of other not for profit organizations (not listed in Cabinet Decision) which are not business activities Considered outside VAT system
Business activities undertaken by the above organizations VAT rate dependent on good/service ignoring provider

Free zones:

Supplies of goods between businesses in designated zones Considered outside VAT system
Supplies of services between businesses in designated zones VAT rate dependent on service ignoring location
Supplies of goods and services in non-designated zones VAT rate dependent on good/service ignoring location
Supplies of goods and services from mainland to designated zones or designated zones to mainland VAT rate dependent on good/service ignoring location

Other:

Export of goods and services to outside the GCC implementing states 0%
Activities undertaken by employees in the course of their employment, including salaries Considered outside VAT system
Supplies between members of a single tax group Considered outside VAT system
Any supplies of services or goods not mentioned above (includes any items sold in the UAE or service provided) 5%
Second hand goods (e.g. used cars sold by retailers), antiques and collectors’ items 5% of the profit margin

The UAE and Saudi Arabia are the two GCC member countries which will implement Value Added Tax (VAT) Reform from 1st January 2018 whereas the remaining member countries will implement over the coming years.

According to the UAE tax officials, it is anticipated that the new tax reform will help to generate nearly Dh12 billion (around 0.8 percent of GDP) revenue in the initial year after the introduction of the VAT. It might increase to Dh20 billion (around 1.2 percent of GDP) in the succeeding year (2019).

Inside a Microsoft cloud data centre with Synergy Software Systems

November 22nd, 2017

Get the reach and local presence you need with Microsoft’s global datacenters – https://azure.microsoft.com/en-us/regions/ Azure is generally available in 36 regions around the world, with plans announced for 6 additional regions.

Go beyond the limits of your on-premises datacenter using the scalable, reliable infrastructure that powers the Microsoft Cloud.

Transform your business and reduce maintenance costs with an energy-efficient infrastructure spanning more than 100 highly secure facilities worldwide, linked by one of the largest networks on earth.

The engine that powers Microsoft’s cloud services, the is designed to support smart growth, high reliability, operational excellence, cost-effectiveness, environmental sustainability, and a trustworthy online experience for customers and partners worldwide.

Microsoft deliver the core infrastructure and foundational technologies for Microsoft’s over numerous online businesses including: Dynamics 365, Power Bi, Cortana analytics, IoT, Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Windows Azure platform.

The infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers, content distribution networks, edge computing nodes, and fiber optic networks.

The portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide

Those are 2014 figures and the Microsoft cloud has expanded greatly since then for example the acquisition of Linked in and the launch of Dynamics 365.

To help you comply with national, regional, and industry-specific requirements governing the collection and use of individuals’ data, Microsoft offers the most comprehensive set of compliance offerings of any cloud service provider. Microsoft business cloud services operate with a cloud control framework, which aligns controls with multiple regulatory standards (https://www.microsoft.com/en-us/trustcenter/guidance/risk-assessment#Audit-reports)

Argentina PDPA – Microsoft has implemented the security measures in the Argentina Personal Data Protection Act.

BIR 2012 – Agencies operating in the Netherlands government sector must comply with the Baseline Informatiebeveiliging Rijksdienst standard.

Canadian Privacy Laws – Microsoft contractually commits to implementing security that helps protect individuals’ privacy.

CCSL (IRAP) – Microsoft is accredited for the Australian Certified Cloud Services List based on an IRAP assessment.

CDSA – Azure is certified to the Content Delivery and Security Assoc. Content Protection and Security standard.

China DJCP – Azure and Office 365 operated by 21Vianet are rated at Level 3 for information security protection.

China GB 18030 – Azure and Office 365 operated by 21Vianet are certified as compliant with the Chinese character standard.

China TRUCS – Azure and Office 365 operated by 21Vianet obtained Trusted Cloud Service certification.

CJIS – Microsoft government cloud services adhere to the US Criminal Justice Information Services Security Policy.

CS Mark (Gold) – Microsoft received the CS Gold Mark in Japan for Azure (IaaS and PaaS) and Office 365 (SaaS).

CSA STAR Attestation -Azure and Intune were awarded Cloud Security Alliance STAR Attestation based on an independent audit.

CSA STAR Certification – Azure, Intune, and Power BI were awarded Cloud Security Alliance STAR Certification at the Gold level.

CSA STAR Self-Assessment – Microsoft STAR Self-Assessment details how cloud services fulfill Cloud Security Alliance requirements.

DFARS – Microsoft Azure Government supports Defense Federal Acquisition Regulation (DFARS) requirements.

DoD – Microsoft received Department of Defense (DoD) Provisional Authorizations at Impact Levels 5, 4, and 2.

EN 301 549 – Microsoft meets EU accessibility requirements for public procurement of ICT products and services.

ENISA IAF – Azure aligns with the ENISA framework requirements through the CSA CCM version 3.0.1.

EU Model Clauses – Microsoft offers EU Standard Contractual Clauses, guarantees for transfers of personal data.

EU-U.S. Privacy Shield – Microsoft complies with this framework for protecting personal data transferred from the EU to the US.

FACT – Microsoft Azure achieved certification from the Federation Against Copyright Theft in the UK.

FDA CFR Title 21 Part 11 – Microsoft helps customers comply with these US Food and Drug Administration regulations.

FedRAMP – Microsoft was granted US Federal Risk and Authorization Management Program P-ATOs and ATOs.

FERPA – Microsoft aligns with the requirements of the US Family Educational Rights and Privacy Act.

FIPS 140-2 – Microsoft certifies that its cryptographic modules comply with the US Federal Info Processing Standard.

FISC – Microsoft meets the requirements of the Financial Industry Information Systems v8 standard in Japan.

GxP – Microsoft cloud services adhere to Good Clinical, Laboratory, and Manufacturing Practices (GxP).

HIPAA/HITECH – Microsoft offers Health Insurance Portability & Accountability Act Business Associate Agreements (BAAs).

HITRUST – Azure is certified to the Health Information Trust Alliance Common Security Framework.

IRS 1075 – Microsoft has controls that meet the requirements of US Internal Revenue Service Publication 1075.

ISO 9001 – Microsoft is certified for its implementation of these quality management standards.

ISO 20000-1:2011 – Microsoft is certified for its implementation of these service management standards.

ISO 22301 – Microsoft is certified for its implementation of these business continuity management standards.

ISO 27001 – Microsoft is certified for its implementation of these information security management standards.

ISO 27017 – Microsoft cloud services have implemented this Code of Practice for Information Security Controls.

ISO 27018 – Microsoft was the first cloud provider to adhere to this code of practice for cloud privacy.

IT Grundschutz Compliance Workbook – Azure Germany published this Workbook to help our clients achieve IT Grundschutz certification.

ITAR – Azure Government supports customers building US International Traffic in Arms Regs-capable systems.

MARS-E – Microsoft complies with the US Minimum Acceptable Risk Standards for Exchanges (MARS-E).

MeitY – The Ministry of Electronics and Info Technology in India awarded Microsoft a Provisional Accreditation.

MPAA – Azure successfully completed a formal assessment by the Motion Picture Association of America.

MTCS – Microsoft received certification for the Multi-Tier Cloud Security Standard for Singapore.

My Number (Japan) – Microsoft does not have standing access to My Number data, a number unique to each resident of Japan.

NEN 7510:2011 – Organizations in the Netherlands must demonstrate control over patient health data in accordance with the NEN 7510 standard.

NHS IG Toolkit – Azure is certified to the Health Information Trust Alliance Common Security Framework.

NIST 800-171 – Microsoft DoD certifications address and exceed US NIST 800-171 security requirements.

NIST CSF – Microsoft Cloud Services meet the National Institute of Standards and Technology (NIST) Cybersecurity Framework (CSF)

NZ CC Framework – Microsoft NZ addresses the questions published in the New Zealand cloud computing framework.

PCI DSS – Azure complies with Payment Card Industry Data Security Standards Level 1 version 3.1.

Section 508 – Microsoft cloud services offer Voluntary Product Accessibility Templates.

Shared Assessments – Microsoft demonstrates alignment of Azure with this program through the CSA CCM version 3.0.1.

SOC 1- Microsoft cloud services comply with Service Organization Controls standards for operational security.

SOC 2 – Microsoft cloud services comply with Service Organization Controls standards for operational security.

SOC 3 – Microsoft cloud services comply with Service Organization Controls standards for operational security.

Spain ENS – Microsoft received Spain’s Esquema Nacional de Seguridad (National Security Framework) certification.

UK Cyber Essentials PLUS – Cyber Essentials PLUS is a UK government-defined scheme to help organizations protect against common cyber-security threats.

UK G-Cloud – The Crown Commercial Service renewed the Microsoft cloud services classification to Government Cloud v6.

WCAG 2.0 – Microsoft cloud services comply with the Web Content Accessibility Guidelines 2.0.

Sales in Dynamics 365 (CRM)

October 24th, 2017


Watch this video for an overview of how Microsoft empowers sellers to drive personal engagement with customers.


Watch this video for some highlights of how sellers leverage key capabilities like actionable insights, relationship management, sales productivity, and sales performance.