Archive for the ‘Dynamics 365’ category

Why software update is important – the latest patches from Microsoft monthly ‘Patch Tuesday’

September 16th, 2020

There many reasons from performance to new features to compliance and to support new ways of working.
However, with the huge sophisticated increase in cybercrime, unpatched and out fo date software versions are most vulnerable.

As part of this month’s Patch Tuesday, Microsoft today released a fresh batch of security updates to fix a total of 129 newly discovered security vulnerabilities affecting various versions of its Windows operating systems and related software. Of the 129 bugs spanning its various products — Microsoft Windows, Edge browser, Internet Explorer, ChakraCore, SQL Server, Exchange Server, Office, ASP.NET, OneDrive, Azure DevOps, Visual Studio, and Microsoft Dynamics — that received new patches, 23 are listed as critical, 105 are important, and one is moderate in severity.

Unlike the past few months, none of the security vulnerabilities the tech giant patched in September are listed as being publicly known or under active attack at the time of release or at least not in knowledge of Microsoft.

A memory corruption vulnerability (CVE-2020-16875) in Microsoft Exchange software is worth highlighting all the critical flaws. The exploitation of this flaw could allow an attacker to run arbitrary code at the SYSTEM level by sending a specially crafted email to a vulnerable Exchange Server.

“A remote code execution vulnerability exists in Microsoft Exchange software when the software fails to properly handle objects in memory,” Microsoft explains. “An attacker could then install programs; view, change, or delete data; or create new accounts.”

Microsoft also patched two critical remote code execution flaws in Windows Codecs Library; both exist in the way that Microsoft Windows Codecs Library handles objects in memory, but while one (CVE-2020-1129) could be exploited to obtain information to compromise the user’s system further, the other (CVE-2020-1319) could be used to take control of the affected system.

Besides these, two remote code execution flaws affect the on-premises implementation of Microsoft Dynamics 365, but both require the attacker to be authenticated.
Microsoft also patched six critical remote code execution vulnerabilities in SharePoint and one in SharePoint Server. While exploiting the vulnerability in SharePoint Server requires authentication, other flaws in SharePoint do not.

Other critical flaws the tech giant patched this month reside in Windows, Windows Media Audio Decoder, Windows Text Service Module, Windows Camera Codec Pack, Visual Studio, Scripting Engine, Microsoft COM for Windows, Microsoft Browser, and Graphics Device Interface.

Vulnerabilities marked as important reside in Windows, Active Directory, Active Directory Federation Services (ADFS), Internet Explorer Browser Helper, Jet Database Engine, ASP.NET Core, Dynamics 365, Excel, Graphics Component, Office, Office SharePoint, SharePoint Server, SharePoint, Word, OneDrive for Windows, Scripting Engine, Visual Studio, Win32k, Windows Defender Application Control, Windows DNS, and more.

Most of these vulnerabilities allow information disclosure, the elevation of privilege, and cross-Site Scripting. Some also lead to remote code execution attacks. In contrast, others allow security feature bypass, spoofing, tampering, and denial of service attacks.

Windows users and system administrators are highly advised to apply the latest security patches as soon as possible to keep cybercriminals and hackers away from taking control of their computers.

For installing security updates, head on to Settings → Update & security → Windows Update → Check for updates or install the updates manually.

S

Machine learning, UiPath and Ai Fabric

September 3rd, 2020


Contact us on 00971 43365589 to learn more.

Field Service Management – Microsoft a Leader in Gartner’s 2020 Magic Quadrant.

August 24th, 2020

Gartner has positioned Microsoft as a Leader in its 2020 Magic Quadrant for Field Service Management. Positioned as a Visionary in 2019, this new, improved position as a Field Service Leader reflects our ability to execute and completeness of vision. Products evaluated include: Microsoft Azure IoT (Hub and Central), Microsoft Power Platform (Power BI, Power Apps, Power Automate, and Common Data Service), and mixed-reality (Microsoft Dynamics 365 Remote Assist).

Field service technology is evolving at an accelerated pace, that is significantly impacting how we work, what we work on, and how we best serve our customers. As technology speeds forward creating greater efficiencies, it promotes cutting edge technologies into the mainstream. These technologies not only streamline processes and reduce costs, they also differentiate a service organization from the pack. It is these differentiators that have elevated Microsoft Dynamics 365 Field Service as a driving force within the field service community.

Dynamics 365 Field Service capabilities
Many of the field service capabilities Gartner highlighted are pivotal in providing world-class customer care. Microsoft pioneered cutting edge technologies that have led to the development of rich features that empower technicians and increase productivity, optimize resources, and enhance customer satisfaction—together helping FSOs to quickly realign operations to strengthen business continuity while building resiliency within a changing economic landscape.

Azure IoT Hub and Azure IoT Central.
With the addition of Azure IoT Hub or Azure IoT Central, field service is transforming the costly traditional break-fix model to a proactive and predictive service model. By combining IoT diagnostics, scheduling, asset maintenance, and inventory all on the same platform, field service organizations (FSOs) can reduce downtime by diagnosing problems before customers are even aware there is an issue. Connected Field Service lets you address issues faster by remotely monitoring devices, and the service data can help in making better decisions around dispatching technicians with the right experience, availability, and location to the customer.
Power Platform including Microsoft Power BI, Microsoft Power Apps, Microsoft Power Automate, and Common Data Service.

Use Power BI’s intuitive data visualizations, Excel integration, and customer data connectors with the next generation Field Service mobile app.
Empower technicians with an easy-to-use mobile experience to view: assigned jobs, and to record work performed with” photos and video captures, bar code scanning, and digital signatures.

They have information when visiting remote destinations without internet connectivity. Power Automate is easily integrated to create flows to improve process automation and the Common Data Service can securely store and manage data used by business applications. App makers can then use Power Apps to build rich applications using this data.

Mixed reality apps including Microsoft Dynamics 365 Remote Assist.
Mixed reality is a combination of augmented, virtual, and real world, where the user can interact with all views.

Mixed reality is creating a tsunami of change within the field service landscape since the advent of COVID-19. FSOs face unique challenges balancing the health and safety of technicians while maintaining business critical functions and continued support of customer needs. Dynamics 365 Remote Assist leverages mixed reality to access information and experts from anywhere, contact-free, by using Microsoft HoloLens and Android or iOS devices. Onsite workers can share real-time views of a repair, share knowledge and related documents, and perform inspections and audits to help accelerate the process.

Dynamics 365 Field Service capabilities are mapped to three distinct pillars: proactive service delivery, resource scheduling, and ensuring technician success.

In April, release wave 1 provided enhancements aligned to these pillars. New feature capabilities included a preview of AI-based suggestions for IoT alerts and incident types, and shared ongoing enhancements to resource scheduling and optimization capabilities.

What’s ahead for Field Service
Release wave 2 coming this October, will add more intelligence to Dynamics 365 Field Service iwith a new dashboard for monitoring key KPIs.

You will be able to automatically send customers work order satisfaction surveys using Microsoft Dynamics 365 Customer Voice.

FSOs will have the ability to quickly capture, and accurately calculate work order completion metrics—even metrics like a Broken Promise %. :

Proactive service delivery. Asset hierarchy and functional location, productivity enhancement for complex entities such as work order, and extended integration with Dynamics 365 Supply Chain Management.
Resource scheduling. Optimizer embedded in next-generation schedule board, predictive technician travel time based on traffic patterns, and enhancements for skills-based matching and travel outside working hours.
Technician success. A new mobile app based on Power Apps enhancements, a technician locator for end customers, and virtual onsite inspection capabilities.

Ahead of the curve
Most field service organizations typically consist of a “boots on the ground” labor force making service calls and often ordering cticila needed parts and rescheduling site visits to complete the repair.

FSOs are transforming and this business model is changing for the better. FSOs are evolving into profit centers by redefining their business model to a proactive service delivery, supported by leading edge solutions like Dynamics 365 Field Service, with rich features that optimize resources and empower technicians to succeed.

(Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.)

Contact Synergy Software Systems for more information and see this site for demo videos. https://dynamics.microsoft.com/en-us/field-service/demo/

SnapLogic and Data Interchange for iPaas and EDI

August 20th, 2020

SnapLogic and Data Interchange have joined forces to bring together market leading iPaaS and EDI solutions
SnapLogic provides the #1 Intelligent Integration Platform.

The company’s AI-powered workflows and self-service integration capabilities make it fast and easy for organizations to manage:
- all their application integration,
- data integration,
- API management,
- B2B integration, a
- data engineering projects on a single, scalable platform.

Hundreds of Global 2000 customers — including Adobe, AstraZeneca, Box, Emirates, Schneider Electric, and Wendy’s — rely on SnapLogic to automate business processes, accelerate analytics, and drive digital transformation.

This new partnership will combine SnapLogic’s award winning Intelligent Integration Platform, with Data Interchange’s cloud based EDI solutions – Web EDI, and DiNet –to enable forward-thinking customers to drive internal digital transformation processes from a central platform, providing self-service integration up to ten times faster than other existing technologies.

Robert Steiner, CEO, Data Interchange commented:

“A partnership between SnapLogic and Data Interchange is a win/win. Many organisations not only have the need for strong and reliable integration systems, but they also need a good EDI partner with state-of-the-art functionality and their own VAN. Combining SnapLogic’s self-service iPaaS platform with our own self-service cloud based EDI platform and VAN provides customers with everything they need,”
“Working with SnapLogic has also enabled us to expand our market reach and capabilities. Integration is not only about application to application communication but also about automated data flows and supply chain management.”
Through the new partnership customers will be able to combine the trading world of EDI, including communication protocols like AS2 and OFTP, as well as a VAN, with a modern JSON, API-first platform. This ensures customers are able to push forward with their transformation initiatives using a single augmented, integrated platform covering EDI, data integration, AI/ML, application integration and streaming. Taking this approach means more re-use, reduced IT debt, faster time-to-market, and increased transformational agility with deeper and wider connectivity.

Roger Coles, Channel and Alliances Director EMEA at SnapLogic commented on the partnership:

“EDI has become increasingly important within organisations today, as they seek to streamline processes and automate various functions with the business. So we are excited to be announcing this new partnership with Data Interchange. By combining our two best-in-class solutions we will be able to provide a combine offering which we feel will be well received by our customers thanks to the unrivalled depth and breadth of functionality Data Interchange provides through its EDI solutions.”

If you need a faster and more robust way to develop, manage and maintain interfaces, with pre-built ‘snaps’, ETL, and streaming data callus ot learn more: 0097143365589

Microsoft’s storage compliance within Dynamics 365 and the Power Platform be aware.

August 19th, 2020

Microsoft’s storage compliance within Dynamics 365 and the Power Platform has operated to date primarily on a trust basis.
From 10 August 2020, the first restriction for those tenants over their limits comes into effect.

It is little surprise that Microsoft have begun to enforce storage compliance and it is important for businesses to ensure they are under their own quotas should the need to restore or copy data arise.

Further enforcement restrictions may be put in place in due course, so it is better to be aware of any issues now.

What is the restriction?
For administrators looking to copy or to restore an environment, this will no longer be possible if the tenant is over its storage quota.

The ability to be able to restore from backups is a key feature of the Power Platform Admin Center, particularly after any important data loss, so it will now be important to maintain storage levels under the quota to ensure this feature remains available.

How can you check my current storage levels?
Administrators can access the Capacity page of the Power Platform Admin Center via this link or by browsing to Resources>Capacity within the Power Platform Admin Center itself. From here, you will be presented with two diagrams; te first showing the current Storage Capacity Usage:

and the second showing the Storage Capacity By Source:

This table shows how your available storage is calculated and will vary depending on the licences your organisation has purchased.

I’m currently over my storage quota(s) – what can I do?
There are two routes to take when it comes to managing storage:
1. Delete unused data that may be unnecessarily taking up storage space. Microsoft have their own guide on how to achieve this but it is important to proceed with caution to prevent the deletion of business-critical data.
2. Purchase additional storage.

Clients of Synergy Software systems with existing support agreements who need assistance with reviewing their storage quota or wish to discuss the purchasing of additional storage, please get in touch. 0097143365589

Dataflex? CDS? Project Oakdale? Dynamics 365 and Teams

August 19th, 2020

Due to an existing trademarked product called Dataflex, Microsoft has been forced to drop the use of the name. (14 Aug 2020)
Dataflex is now temporarily called Project Oakdale and Dataflex Pro is back to being called the Common Data Service. Once Microsoft has decided on new names for the product, I will issue a further update. So what follows is correct to the technical features but the nane will change again).

( In July 2020 Microsoft launched Dataflex, a relational database that lets business developers create, deploy, and manage Power Platform apps and chatbots without leaving Microsoft Teams. There are huge benefits to this.

Dataflex Pro was a rebranding of the Common Data Service, which is included with a paid Power Platform license. It hit general availability four years ago and has since introduced support for Dynamics 365 and Power Apps. Dataflex Pro is the same data platform, but there are some additional premium features, which power the Dynamics 365 products, as well as the premium Power Apps licenses. Microsoft Dataflex was built on top of the Common Data Service (CDS) some time ago, and recently Microsoft announced that the Common Data Service has now been renamed to Microsoft Dataflex Pro.)

Dynamics 365 HR and Payroll for the G.C.C. – ask Synergy Software Systems

August 19th, 2020

Microsoft rebranded Dynamics 365 Talent as Dynamics 365 Human Resources.( Dynamics 365 Talent is no longer sold -see our February 2020 post. The Attract and Onboard service will be available until 1 February 2022, or until your contract ends, whichever occurs first. LinkedIn is taking the lead on Talent Acquisition, Learning and People Success applications. Linked Talent Hub is a new applicant tracking system (ATS) that became available on 26 September 2019. LinkedIn Learning and Glint complete the portfolio of Talent Management solutions. Microsoft will offer a migration path to LinkedIn Talent Hub. The initial release of LinkedIn Talent Hub supports customers with less than 1000 employees. Data export tools will be available from within Attract to help customers transition to the Talent Acquisition solution of their choosing. Eligible customers using the Talent Onboard app may continue to use it through 1 February 2022 or until the end of their most recent Dynamics 365 contract or renewal, whichever occurs first. Migration tools will be provided within the Onboard app to help customers export onboarding guides.

Core HR – is now Dynamics 365 Human Resources

The key features include:

A central database for staff, with automatic updates.
The ability to set up and run benefit policies.
Automated absence monitoring and time management tracking.
Full CPD management, including performance reviews, matching competencies to job roles and target tracking.
Creation and delivery of training courses, including analysis of outcomes.
A questionnaire feature for gathering feedback and insight from employees. These are conducted digitally, with responses automatically linking to staff records and triggering suggestions for updating policies and strategies.

When you set up a Dynamics 365 Human Resources account, the first stage is to create an HR strategy on the platform. This will provide the overarching structure for how human capital is managed in your organisation, and includes things like specifying whether processes will be managed by department, by jobs or by positions.

Set up plans to guide day-to-day management of your HR operation through Microsoft Dynamics 365 Human Resources. These might be compensation and incentive plans for rewarding strong performance, or they might be training plans which link development to key strategic goals for the business overall.

An advantage of Microsoft Dynamics 365 Human Resources is how all of the data that is linked to plans is centrally stored and automatically updated. When you create a scheme for staff benefits such as a company laptop, phone or a car, then logging of data about upgrades and replacements is automated. The same applies to company incentive schemes like health insurance or pensions, which saves huge amounts of time in administration data maintenance work.

Dynamics 365 Human Resources supports compliance with employment laws in different jurisdictions. It will, for example, suggest complying with equality and disability laws, making recommendations based on personnel data.

Dynamics 365 Human Resources Employee Self Service allows employees to view and manage their core data via employee self-service. This ranges from the ability to view and manage personal details, bank information and competencies to compensation, leave & absence and benefits taking the load off from HR personnel making sure they can stay focused working on higher priority tasks.

Managers are also empowered to view and handle processes directly from Manager self-service and do not have to reach out to HR to manage tasks such as team’s to manage their team’s leave & absence, performance, to approve relevant requests or to view their team members’ position or compensation related information.

Leave & Absence in D365 HR was recently enhanced and allows HR to configure and manage as many leave & absence plans as needed and specify multiple details for each plan such as accruals, carry over amounts, how and when the balances are calculated and pro-rata rules to name a few. In addition, time off can be requested from employee self-service or manager self-service and the requests can be viewed in a calendar view format making it easy for manager or HR to assess the situation for any given period of time.

The HR team can effectively manage core processes related to hiring, transferring and terminating employees optionally supported by workflows to ensure that any required approvals are obtained before the processes can be finalised. These processes can be also enriched by utilising Task management in the form of checklists to make sure, that any related activities needed to be completed are distributed to relevant parties to action.

Dynamics 365 Human Resources makes it simple to configure compensation programs your organisation needs to support any plans and guidelines to ensure salaries are recorded properly. Any variable compensation such as bonuses or shares can be also easily recorded and managed within D365 HR to store the information in one place for comprehensive reporting and data management.

Performance management in D365 HR offers the ability to configure and manage reviews and goals accompanied by the option to record activities actioned or to be actioned during the review period. In addition, reviews and goals templates can be constructed to support your business and provide managers and employees with a starting point and a guiding framework to follow during the review process. Support each review by a different workflow to ensure the manager’s and employee’s approvals are in place before the review process is finished.

Dynamics 365 Human Resources allows HR users to schedule courses for which employees can be allowed to be signed up to via employee self-service. Skills and competencies recorded against the course and the course can be transferred to the employee’s record upon completion. HR and Managers can utilise skill assessment and skill to job analysis to see what competencies are needed and potentially missing when compared to required job-related competencies.

Synergy Software Systems has been implementing localied HR and Payroll and T@A systems in the UAE for over 20 years.
Our GCC localised HR admin and Payroll module for Dynamics 365 further extends and automates the core features with extensive workflows, reports and Power Bi dashboards.

Contact us on 009714 3365589

Modernise sales with Synergy Software Systems.

August 13th, 2020

Did you know that 55% of sales reps think their company’s sales tools are an obstacle instead of a facilitator?

Technology has rapidly changed the way customers buy. Customers now have more options on how when and where to buy, access to greater amounts of information, and communication channels have multiplied. As the complexity of sales increases, managing the sales process across multiple accounts can be challenging for sales teams. To better manage this complexity and help their sellers get more done, innovative organizations are modernizing their sales productivity.

Sales force automation and AI capabilities enable sellers to better manage lead. These intelligent solutions accelerate deals with an end-to-end, immersive experience for opportunity management; and integration with familiar tools—like Dynamics, Teams, Excel and Outlook—into their workflows to help increase collaboration and productivity.

- Focus on what’s most important and tailor interactions with your customers
– Streamline seller workflows, and get more done with integrations with familiar tools, like Office 365, that make work easier and faster
– Start with a sales solution that meets your needs and grows with your business

All of this means that sellers can spend less time on administrative work and more time meeting and communicating with customers, which leads to better solution design, more deals, higher revenue, and happier customers.

Please contact us to learn more about how Synergy Software Systems can help boost your revenue through modernizing your sales productivity with the latest automation tools.

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Dynamics Ax 2009, Ax 2012, and Windows 2008 all coming to end of life.

July 27th, 2020

Are you still running your business on Microsoft Dynamics AX 2009 or 2012?
Both versions are approaching the end of their life-cycles.
Microsoft is ending Mainstream Support for Dynamics AX 2009, AX 2012, and AX 2012 R2 this year and for AX 2012 R3 in 2021. That means no more security updates, hotfixes, warranty claims, design changes, features requests, and self-service support.

Even paid for extended support for AX 2009, AX 2012, and AX 2012 R2 ends in 2021.
For AX 2012 R3, it will be available until 2023.

ADOPT THE CLOUD, GET EXTENDED SUPPORT, OR DO NOTHING?
A custom support contract will extend the life of your ERP system beyond those dates. but it would mean significant expense. Generally, those support options could cost you between $50,000 and $150,000 per year. Is it really worth committing that kind of budget?

What are the options? If Dynamics AX 2009 or 2012 is working well for you and provides all the functionality you need, at a performance standard you like, then taking no action is one route. If you are not expecting dramatic growth or major changes in the way the company operates, and you have a good relationship with a Dynamics partner who can help you resolve any issues or make tweaks to the system then to do nothing it might be a short term option..

Don’t forget what you might be missing – the third option, is to upgrade to Dynamics 365 on the Azure cloud.

BUILD A BUSINESS CASE FOR THE CLOUD.
For many clients, the advantages of moving to the cloud are already compelling. . Once you’re in the cloud, you get periodic, largely automatic upgrades that require minimal IT involvement. Data protection and disaster recovery measures on Azure are state-of-the-art.

There are different costs and economies when moving to the cloud. You pay subscription fees instead of license and support investment in software. You no longer need worry about Windows and SQL licences and upgrades, and will see a reduction in server room utility bills.

We can help you to transition to cloud ERP. But, before you make any decision and pursue its realization, you should have a solid business case. An ERP upgrade is a major project and resource commitment even when it’s managed elegantly and efficiently. It’s worth it to be thorough in comparing the current and long-term benefits and costs of extending the life of your current AX solution, on the present or a modernized hardware and network infrastructure, or transitioning to Dynamics 365.
The whole architecture of the system has changed and migrating high volume, complex data, and custom code across an enterprise is not as simple as cloud advocates may claim. Its a whole new paradigm to support a digital revolution to a more agile. mobile world.

We can help you identify possible cloud ERP benefits that might not have been top-of-mind but are nonetheless highly advantageous. New approaches to automation, collaborations and communications with trading partners and customers can become more productive and faster in a cloud environment.

To gain better business insight or need to accommodate larger masses of data, the analytics and information management tools on Azure are powerful and can easily integrate with Dynamics 365. Any time, anywhere any device mobile access to ERP capabilities allows n ways of working.

Synergy software Systems is one of the oldest and most reputable Dynamics partners in the world. When it’s time to anticipate and prepare for the practicalities of your Dynamics 365 upgrade, we will work through them with you. We help you make sense of the licensing and figure out the most advantageous schedule. Engage with us to assess the effectiveness of your current processes, model possible improvements following the Dynamics 365 deployment, and prioritize the best sequence for bringing them into reality.

call us 0097143365589

https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/get-started/mainstream-support-ax-2009-2012

https://docs.microsoft.com/en-us/lifecycle/

https://support.microsoft.com/en-gb/help/4456235/end-of-support-for-windows-server-2008-and-windows-server-2008-r2

Why Dynamics 365 for your enterprise Finance and Operations in Dubai? Ask Synergy Software Systems

July 18th, 2020

Microsoft Dynamics 365 for Finance and Operations delivers enterprise, global, ERP capabilities within a cloud-based business application. Drive digital transformation with integrated functionality and tools to manage their operations and finances, systems security and compliance in a unified integrated environment.

Dynamics 365 for Finance and Operations helps organizations streamline key finance, manufacturing, distribution, retail and project-related business processes, to drive growth and make real-time, data-driven decisions at global scale all with intelligent modern business application.

This modern Microsoft’s solution helps businesses keep ahead by enabling better agile decisions. It brings together a complete set of adaptable Manufacturing, Supply chain, Retail and Finance capability with built-in predictive analytics and intelligence. The Dynamics suite with Power Automate tools and azure services integrates with existing systems and is easily extended for mobile operations- any device, anywhere.

For more information ask Microsoft Gold Partner Synergy Software Systems – oldest Partner in the GCC and regional representative for Dynamics Pact.

Oman launches tax card from July 1

June 29th, 2020

The Oman Tax Authority will launch a new tax card system from July 1, which will be the proof of the registration for any taxpayer from the tax Authority. The card will be issued for RO 10.

All ministries, public authorities and institutions, and companies, which has more than 40 percent holding by the state must request the taxpayer to submit a copy of the tax card when issuing any contracts, or directly undertaking any transaction with the taxpayer. The chairman of the Oman Tax Authority may impose a fine in the event of failure to obtain the tax card.

Every taxpayer must apply to obtain the tax card when initiating the incorporation or licensing procedures for practicing the activity or registration in the commercial or Industrial registry and shall request for renewal upon the end of the validity of the card.

The Tax card will replace the tax certificate currently in use at the Authority that is required by some government authorities, except in cases where the tax certificate Is requested for the purposes of canceling a commercial registry. dissolution, merging. or liquidation of any company.

KSA to add VAT on on-line purchases

June 29th, 2020

Saudi Arabia announced it will levy 15 percent value added tax (VAT) on items bought from online sellers and online stores based abroad. The Saudi customs authority said on Sunday (June 28) the new rule will be applicable to all products shipped to the kingdom on or after July 1. Saudi Arabia is tripling its VAT from 5 percent to 15 percent starting on July 1. It will also suspend the cost of living allowance to its citizens on July 1.

The online order placed before June 30, 2020 is delivered to the buyer after June 30, then 15 per cent VAT will apply on the selling transaction, whereas the seller should issue an additional tax invoice pertaining to the difference of the applicable tax due. E-commerce companies should ensure to collect additional 10 per cent from the buyer if the products will be delivered to the buyer on or after July 1, 2020 because they have to pay 15 per cent VAT at the time of custom clearance of the goods.

With the implementation of VAT on online selling, e-commerce companies are expected to collect additional fees from buyers if products are delivered to Saudi Arabia.

The kingdom will also suspend cost of living allowance from next month in order to shore up state finances, which have been battered by low oil prices and the coronavirus. The revised higher VAT rates will be applicable to all supplies of taxable goods and services in the country.

KSA Higher Customs Duty June 2020

June 29th, 2020

The Kingdom of Saudi Arabia (KSA) has published the new list of goods on which higher customs duty rates which are effective from 20 June 2020.

Earlier the Customs duty increased was supposed to be effective from 10 June 2020.

Further, in view of the VAT rate increase to be effective 1st July 2020, it is recommended for the businesses operating in KSA to do an impact assessment to identify the impact of VAT and Customs duty increase on their business.

KSA VAT changes 1 July 2020

June 29th, 2020

The Government of the Kingdom of Saudi Arabia (KSA)announced that the Value Added Tax (VAT) rate will increase to 15% from the current 5%, effective 1 July 2020.The increase is one theof additional measures taken by the KSA government in response to the economic impact of the COVID-19 crisis, due to the decline in government revenue resulting from lower oil prices, reduced economic activity and increased healthcare expenditure.

How could this impact your business?
In addition to the increased VAT rate, businesses in KSA should expect an increased level of scrutiny from the General Authority of Zakat and Tax (GAZT), as VAT becomes a more important source of revenue.

Businesses whose sales are partially or fully VAT exempt, will experience an increase in costs as a direct effect of the rate increase. Nevertheless, the rate increase will impact all industry sectors in KSA and not primarily the Financial Services, Insurance and Real Estate sectors. All consumers will finally bear the brunt of the increases and it is not clear whether a lower rate of VAT, may still continue to apply to such items as food and utilities, to mitigate the impact.

We advise to review existing contracts that provide for continuous or periodic supplies of goods/services, and consider the required documentation changes that should be effected before 1 July 2020. Be clear on the correct rate of VAT to charge on contracts and supplies that span both June and July 2020. As o the 2018 introduction of VAT shows, transitional rules can be difficult to implement.

The rate increase will also impact cash-flow for businesses due to the timing difference between the payment and recovery of VAT, so cash flow planning will take on renewed significance.

Review the internal systems and processes to reflect the increased VAT rate. What systems and report need update and testing when.

We remind taxpayers that the window for voluntary disclosures without incurring penalties remains open only until tomorrow 30 June 2020, he rate increase heightens the importance for businesses to ensure they are fully compliant from a VAT perspective.

Microsoft Gold Partnership Synergy Software Systems

June 18th, 2020

I am pleased to note that our Gold Partnership with Microsoft has been confirmed again for the next year.