Archive for the ‘Dynamics 365’ category

Sales in Dynamics 365 (CRM)

October 24th, 2017


Watch this video for an overview of how Microsoft empowers sellers to drive personal engagement with customers.


Watch this video for some highlights of how sellers leverage key capabilities like actionable insights, relationship management, sales productivity, and sales performance.

Dynamics CRM Customer Hub

October 24th, 2017

The Customer Service Hub shows you all your vital customer service information in one place, and makes it easier for reps and managers to prioritize and act on service cases.

Expertly manage your cases, engage with your customers, and create activities directly from the timeline. With full access to a customer record, as well as related cases, entitlements, and knowledge articles, the case form in the Customer Service Hub app in Dynamics 365 for Customer Service helps you quickly find and act on data as you work toward case resolution.

Use the modern and intuitive dashboards in Customer Service Hub in Dynamics 365 for Customer Service, you can filter the information that is most important and requires immediate focus, and take decisive action.
The Tier 1 dashboard helps you find your cases and the things you need to do fast. Use visual filters and tiles to decide what you want to see and work on. The Tier 2 dashboard gives team leads and managers a single place to monitor more complex or escalated cases.

October update Dynamics 365 Project Service Automation (v2.1.0.30) Enhancements

October 24th, 2017

New capabilities enabled for this upgrade release
• Added Billing Type field on expense tax invoice line details.
•Added Role (resource category) column between Task Id and Transaction Category columns for Actual associated view.
•Improved performance by avoiding unnecessary WBS aggregation on update task.
• Localized label and better description for invalid action on MS Project label.

Below are the major bug fixes for this upgrade release
•Time entry created in the week of DST transitions to Standard time shows up on the following day. 
• Importing Estimate lines onto Quote line from Project for a 2nd time results in an error “record is unavailable”.
• Contract performance does not show milestone amount in the Billed amount for FP line.
• “Record Is Unavailable” error is shown after navigating to and deleting the cost side detail record from a quote line detail.
•WBS view UX issue with column heading width and Gantt scrollbar.
• European number formatting not respected on the quick create UI for estimated hours when creating project from template.
•In MS Project, after Find Resources and book a resource, the resource sheet is not refreshed.
• Hitting “This action is not allowed for projects linked to MS Project.” error when trying to book a team member on MSP-link project, with non-contiguous booking slots.
• Error pop-up when deactivating Resource Request.
• Generic resource is not using work hour template from project.

NOTE: This upgrade release can only be installed/upgraded for Dynamics 365 9.0+ org

Universal Resource Scheduling Enhancements
Below are the major bug fixes for this upgrade release
• Schedule board error when time zone set to GMT-3 Brasilia.
• Schedule board shows no resources available until switching from Hours view to Day view.
• Map pins are not refreshed when moving to next page of resources while in RM.
• Requirement map pin loses focus when searching for availability.
• Handle escaping requirement name on Schedule Board.
• Maintain Bookings not opening in the correct view.
• Cancel bookings route also showing in the mini map in schedule board.
• Hide inactive resource characteristics from resource fly out.
• Booking duration and percentage is not changing when cancel the booking after the moved bookings to different day. Cannot sort or filter fields added to requirement view on schedule board from other entities.
• Changing territory filter on board does not take immediate effect on the requirement tabs when Apply Territory Filter is enabled.
• On Schedule board, inconsistency in calculating the available capacity between hourly and daily view.
• Duration value is not updated when the requirement detail is deleted.
• Incorrect duration time on view details tooltip template in RM mode.
• On click of “Load Default filter” not clearing all controls in Filter control.
• Resource driving directions print window, print icon is missing next to print label.
• Add Fulfilled/Remaining Duration fields to the Requirement form.

NOTE: Enhancements and bug fixes for Universal Resource Scheduling apply for Field Service and Project Service Automation as well as other schedulable entities.

VAT registration U.A.E. – act now deadlines are imminent

October 17th, 2017

The UAE Federal Tax Authority (FTA) online portal is open 24/7 to allow for taxpayers to register for VAT purposes. The FTA has also determined the deadlines for the application for VAT registration based on business turnover.
For larger companies VAT registration is required by 31 October 2017, and such businesses should
immediately consider the timeline requirement given their turnover profile and the other registration
requirements.
Businesses that are required to register for VAT will need to set up an online account on the FTA website and complete the VAT registration form.

The FTA has announced that a phased registration approach has been introduced. In particular, those businesses that meet these criteria must comply with the relevant application dates for registration:
● Businesses with an annual turnover exceeding AED 150 million must apply for registration by
31 October 2017
● Businesses with an annual turnover exceeding AED 10 million must apply for registration by 30 November 2017

● Remaining businesses with an annual turnover exceed the mandatory registration threshold
(expected to be AED 375,000) must apply for registration by 4 December 2017
Prior to the fulfilment of the VAT registration form, the FTA provides a “Getting Started Guide” that shares essential information that businesses should be aware of. This includes information on the registration criteria, registration of a VAT group, and necessity to register if only zero-rated supplies are made.

Additional details clarifying the VAT registration mechanism are found in the VAT registration guide, a document posted on FTA online portal under the “Advice” tab. This document captures the
calculation of turnover for VAT purposes, a walk-through of VAT registration through the FTA
registration portal, registration of a VAT group and types of books and records required to be held by a
taxpayer to ensure accurate tax compliance.

We strongly advise for businesses to visit the FTA website to initiate their VAT registration application by
their applicable deadline after having considered the guidance provided by the FTA and other advice
as required (for instance VAT Grouping).
Businesses should allow time to compile the required information for the VAT registration.

Dynamics 365 October update

October 10th, 2017

Several enhancements and new capabilitiestwill be rolled out to customers of the Dynamics 365 Customer Engagement services for: Sales, Customer Service, Field Service, and Project Service Automation.

User productivity

Employees interact with business data across different form factors on-the-go. It is important for them to get a consistent experiences and behavior across all types of devices. With this update, the Dynamics 365 applications get a refresh of the web user interface that will help employees achieve higher levels of productivity. The user experience includes consistent color themes, uniform page structuring and spacing, font standardization, and containers for related data.A new, Unified Interface powers Dynamics 365 for phones and tablets app and Dynamics 365 App for Outlook.

Users will see customer data in easy-to-read ‘containers’ that streamline data entry for improved employee productivity. The new experience reduces the need for scrolling on the form and leverages enhanced use of whitespace. It also allows for text wrapping, and an updated business process experience that they can expand and dock on-demand as needed.

The new timeline control gives a single sequential view of activity, notes, and posts across the time horizon that can be filtered easily to show relevant data. The record navigation experience makes it easy for employees to find and navigate to critical data with minimal clicks.

Microsoft Flow is provided in the context of Dynamics 365 to provide the user direct access to a list of active flows that are user-owned, as well as the ones enabled from their organization, to automate tasks and workflows between apps and services. Users can invoke flows from the site map, grid, and detail forms of records. This capability is now available on all form factors: web, tablets, and phones.

Business application platform improvements
Significant enhancements to the business application platform across the design surface and integration options for Dynamics 365 applications will support an organization’s ability to launch changes quickly at Microsoft cloud scale. This release will bring the following new platform capabilities:

Data integration and management
With Virtual entities, application customizers can easily embed external data in Dynamics 365 without writing any code or replicating data. Customizers can integrate this external data into Dynamics 365 grids, forms, lookups, sub-grids, and find at runtime. You can use this data by creating a data source for your OData endpoint. For more advanced requirements, developers can implement their own data providers to suit their specific needs.

Security and compliance
Activity Logging and Security Information and Event Management (SIEM) systems integration with Dynamics 365 enables auditing and analysis of create, read, update, and delete actions, admin operations, and login events. This release enables scenarios for basic forensic investigation, reporting, access to SIEM systems, monitoring, and compliance.

Existing customers will start receiving these updates later this calendar year.
New customers, and trials for these Dynamics 365 applications ,will receive these updates this month.

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Dynamics 365 for Finance and Operations, Enterprise edition platform update 11

October 10th, 2017

Dynamics 365 for Finance and Operations, Enterprise edition platform update 11. This version was released in October 2017 and has a build number of 7.0.4679.35176.
For information about bug fixes : see the LCS article KB 4047244 for PU11 https://fix.lcs.dynamics.com/Issue/Resolved/1191076?kb=4047244&bugId=3869536

Some key new features:
Attachment presence and document count indicator

Auditing of user sign in and sign out
Copy legal entity configurations to a new legal entity
Support for display and edit methods in class extensions
Support for field arrays in table extensions

Synergy Software Systems at the Microsoft Manufacturing Masterclass-

September 27th, 2017

A packed house for the Microsoft Manufacturing Masterclass today with stimulating presentations on Digital transformation.

Security security security

September 26th, 2017

You never know when some item that queries or alters data in SQL Server will cause issues.

Bruce Schneier recently commented on FaceID and Bluetooth security, the latter of which has a vulnerability issue. I was amazed to see his piece on infrared camera hacking. A POC on using light to jump air gaps is truly frightening. It seems that truly anywhere that we are processing data, we need to be thinking (see https://arstechnica.com/information-technology/2017/09/attackers-can-use-surveillance-cameras-to-grab-data-from-air-gapped-networks/)

Airborne attacks, unfortunately, provide a number of opportunities for the attacker. First, spreading through the air renders the attack much more contagious, and allows it to spread with minimum effort. Second, it allows the attack to bypass current security measures and remain undetected, as traditional methods do not protect from airborne threats. Airborne attacks can also allow hackers to penetrate secure internal networks which are “air gapped,” meaning they are disconnected from any other network for protection. This can endanger industrial systems, government agencies, and critical infrastructure. With BlueBorne, attackers can gain full control right from the start. Moreover, Bluetooth offers a wider attacker surface than WiFi, almost entirely unexplored by the research community and hence contains far more vulnerabilities

Finally, unlike traditional malware or attacks, the user does not have to click on a link or download a questionable file. No action by the user is necessary to enable the attack.

Fully patched Windows and iOS systems are protected

– the Equifax breach for example must worry everyone who has ever had credit in the USA. (Hackers broke into Equifax’s computer systems in March, which is two months earlier than the company had previously disclosed, according to a Wall Street Journal report.)

The Securities and Exchange Commission said Wednesday that a cyber breach of a filing system it uses may have provided the basis for some illegal trading in 2016. In a statement posted on the SEC’s website, Chairman Jay Clayton said a review of the agency’s cybersecurity risk profile determined that the previously detected “incident” was caused by “a software vulnerability” in its EDGAR filing system (which processes over 1.7 million electronic filings in any given year.) The agency also discovered instances in which its personnel used private, unsecured email accounts to transmit confidential information.

So let me suggest take a good look at your systems and be honest – do you feel safe?

Microsoft has released Microsoft 365, a complete, intelligent solution, including Office 365, Windows 10, and Enterprise Mobility + Security, that empowers everyone to be creative and work together, securely. Watch Satya introduce it.

What about your websites?
Although acts of vandalism such as defacing corporate websites are still commonplace, hackers prefer to gain access to the sensitive data residing on the database server and then to sell the data.

The costs of not giving due attention to your web security are extensive and apart form direct financial burden and inconvenience also risks:
• Loss of customer confidence, trust and reputation with the consequent harm to brand equity
• Negative impact on revenues and profits arising e.g. from falsified transactions, or from
employee downtime
• Website downtime – is in effect the closure of one of the most important sales and marketing channels
especially for an e-business
• Legal battles and related implications from Web application attacks and poor security
measures including fines and damages to be paid to victims.

Web Security Weaknesses
Hackers will attempt to gain access to your database server through any way they can e.g. out of date protocols on a router. Two main targets are :
• Web and database servers.
• Web applications.

Information about such exploits are readily available on the Internet, and many have been reported on this blog previously.

Web Security Scanning
So no surprise that Web security should contain two important components: web and database server security, and web application security.

Addressing web application security is as critical as addressing server security.

Firewalls and similar intrusion detection mechanisms provide little defense against full-scale web
attacks.
Since your website needs to be public, security mechanisms allow public web traffic to
communicate with your web and databases servers (i.e. over port 80).

It is of paramount importance to scan the security of these web assets on the network for possible vulnerabilities. For example, modern database systems (e.g. Microsoft SQL Server, Oracle and MySQL) may be
accessed through specific ports and so anyone can attempt direct connections to the databases to try and bypass the security mechanisms used by the operating system. These ports remain open to allow communication with legitimate traffic and therefore constitute a major vulnerability.

Other weaknesses relate to the database application itself and the use of weak or default passwords by
administrators. Vendors patch their products regularly, and equally regularly find new ways of
attack.

75% of cyber attacks target weaknesses within web applications rather than directly at the
servers. Hackers launch web application attacks on port 80 . Web applications are more open to uncovered vulnerabilities since these are generally custom-built and therefore pass through a lesser degree of
testing than off-the-shelf software.

Some hackers, for example, maliciously inject code within vulnerable web applications to trick users
and redirect them towards phishing sites. This technique is called Cross-Site Scripting (XSS) and may
be used even though the web and database servers contain no vulnerability themselves.

Hence, any web security audit must answer the questions “which elements of our network
infrastructure are open to hack attacks?”,
“which parts of a website are open to hack attacks?”, and “what data can we throw at an application to cause it to perform something it shouldn’t do?”

Ask us about Acunetix and Web Security
Acunetix ensures web site security by automatically checking for SQL Injection, Cross Site Scripting,
and other vulnerabilities. It checks password strength on authentication pages and automatically
audits shopping carts, forms, dynamic content and other web applications. As the scan is being
completed, the software produces detailed reports that pinpoint where vulnerabilities exist

Industry 4.0 : Digitalization of the Manufacturing Sector Masterclass – Meet Synergy Software Systems Manufacturing experts tomorrow H Hotel Dubai

September 26th, 2017

Hear from industry experts, network, meet with us and let us show you Dynamics 365 Finance and Operations Enterprise at this Microsoft Gul sponsored Manufacturing Master Class.

08:00 – 09:00 Registration
09:00 – 09:20 Omar Saleh – Microsoft – Industry Director, Manufacturing MEA
09:20 – 09:50 Gert Thoonen – Business Development Network & Security Services, ME – Rockwell Automation
09:50-10:20 Nicholas Brunet – Middle East Regional Business Leader – 3M
10:20-10:50 Mustafa Farhan – Strategic Transformation Lead, Middle East and Africa, Microsoft
Break
11:00 – 11:30 Suryanka Jatain – Principal – Digital Strategy and Transformation – KPMG
11:30 – 12:00 Assem Khalaili – Executive Vice President, Customer Services – MEA Digital Factory – Process Industries & Drives – Siemens
12:00 – 12:30 Charif Hamidi – Senior Consultant – Strategy – EY

Join us for lunch.
If you have not yet registered then call us now on 00971 43365589 or email Suresh Savari

Microsoft Modern Lifecycle Policy (and Dynamics 365 Finance and Operations)

September 20th, 2017

When you move to Dynamics 365 Finance and Operations, whether on cloud or on premise, ensure your understand the requirements to keep your system updated. The Modern Lifecycle Policy covers products and services that are serviced and supported continuously.

https://support.microsoft.com/en-us/help/30881/modern-lifecycle-policy

The Finance and Operations online service and the Finance and Operations (on-premises) software are covered by the Modern Lifecycle Policy. Licensed customers must stay current with updates to the Finance and Operations online service or the Finance and Operations (on-premises) software in accordance with the following servicing and system requirements:
•Starting with the release of Microsoft Dynamics 365 for Operations version 1611, application versions are supported for three years from the initial date of a major release, as specified in Table 1 later in this topic.

Platform versions are supported for one year . Platform versions maintain backward compatibility. . Critical fixes and non-critical updates are handled in the following way:

Critical fixes – Microsoft may provide a customer with a hotfix for their current platform version of Finance and Operations, or a fix may be provided in the latest platform version of Finance and Operations, at its discretion.

Non-critical updates – Customers must update to the most current Finance and Operations platform version to deploy non-critical updates.

On-premises software update policies

On-premises deployments
The customer is in full control of its on-premises deployments and must follow this policy. The customer is in control of installing updates in its on-premises environments. Microsoft will support the Finance and Operations (on-premises) software through December 31, 2027, at a minimum, but only if the customer keeps the deployed software current according to this policy.

The Finance and Operations (on-premises) software is licensed and supported under the Modern Lifecycle Policy. This policy requires that the customer maintain Software Assurance (SA) or the Enhancement Plan, and that it deploys updates . Customers who want to use the Fixed Support Lifecycle Policy (5+5) must downgrade to Microsoft Dynamics AX 2012 R3.

When a customer lapses on SA or the Enhancement Plan, then it will be eligible only for the perpetual license rights to AX 2012 R3 and must uninstall the Finance and Operations (on-premises) software.

The initial release of the Finance and Operations (on-premises) software will be based on Platform update 8 and the July 2017 update of the application.

For details of what changed with which each update see https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/get-started/what’s-new-changed.

Be aware also if deployed on premise of related products like SQL, Windows, Office, Internet Explorer, Visual Studio, Sharepoint etc that may also need to be upgraded.

Note that both Microsoft Dynamics AX 2012 and Microsoft Dynamics AX 2012 R2 support will end in 2018

Here are some products for which support will end in 2018 start planning:
The following list represents some of the products reaching end of support in the next year. For a comprehensive list of Microsoft products and their lifecycle policy timelines, please search the Microsoft Lifecycle Product Database.
Products Under the Modern Policy Moving to End of Support:
The following products, governed by the Modern Policy, have announced end of support for 2018. There will be no new security updates, non-security updates, free or paid assisted support options or online technical content updates.

Products Under the Modern Policy Moving to End of Support
Effective end dates are shown against each>

Microsoft Azure Mobile Engagement March 31, 2018
Parature, from Microsoft
Microsoft Dynamics Marketing May 15, 2018
Adxstudio Portals v7 October 9, 2018

Fixed Policy Products Moving to End of Support:
The following products will be reaching end of support in 2018. There will be no new security updates, non-security updates, free or paid assisted support options or online technical content updates.

Microsoft Dynamics C5 2014
Microsoft Expression Encoder
Microsoft Office Communications Server 2007, all editions
Microsoft Office Communications Server 2007 R2, all editions
Microsoft Office Communicator 2007
Microsoft Office Communicator 2007 R2
Microsoft Office Communicator 2007 R2 Phone Edition
Microsoft Office PerformancePoint Server 2007
Microsoft PlayReady Server Software Development Kit v. 2.0
Microsoft System Center Data Protection Manager 2007
Microsoft System Center Virtual Machine Manager 2007
Windows Embedded Device Manager 2011
Windows Embedded Device Manager Software Development Kit
Windows 10 Mobile Enterprise, released in November 2015**
Windows 10 Mobile, released in November 2015**

January 9, 2018

FAST Unity 2.5 April 1, 2018
Microsoft SQL Server Compact 3.5
Microsoft Visual Studio 2008, all editions
Microsoft Visual Studio Team System 2008, all editions
Microsoft Visual Studio Team System 2008 Team Foundation Server
Microsoft Dynamics CRM 4.0
Microsoft Office Accounting 2008, all editions
Microsoft System Center Capacity Planner 2007
Microsoft Visual Basic 2008 Express Edition
Microsoft Visual C# 2008 Express Edition
Microsoft Visual Web Developer 2008 Express Edition
Windows Embedded CE 6.0

April 10, 2018

FAST Featured Content 1.3
FAST Recommendations 2.2 April 23, 2018
FAST ESP 5.2 May 9, 2018
FAST ImPulse 5.0 July 1, 2018
Microsoft System Center Mobile Device Manager 2008
Microsoft Search Server 2008, all editions
StorSimple 5000/7000 Series
Windows Web Server 2008
July 10, 2018

FAST ESP 5.3 July 16, 2018
FAST Recommendations 2.5 October 8, 2018
Lync for Mac 2011
Lync Meeting room
Microsoft Enterprise Desktop Virtualization
Microsoft Expression Blend 2
Microsoft Expression Design 2
Microsoft Expression Encoder 2
Microsoft Expression Studio 2
Microsoft Expression Web 2

October 9, 2018

FAST AdMomentum 3 November 2, 2018
Microsoft Forefront Threat Management Gateway, Medium Business Edition November 12, 2018
FAST ImPulse 5.1 December 18, 2018

Products Transitioning from Mainstream to Extended Support: The following products will be moving from Mainstream Support into Extended Support over the next year. Extended Support lasts for a minimum of 5 years and includes security updates at no cost, and paid non-security updates and support. Additionally, Microsoft will not accept requests for design changes or new features during the Extended Support phase.

Products Moving from Mainstream to Extended Support

Microsoft Application Virtualization 5.1 for Remote Desktop Services
Microsoft Application Virtualization 5.1 for Windows Desktops
Microsoft Application Virtualization Hosting 5.1 for Windows Desktops
Microsoft Dynamics NAV 2013
Microsoft Dynamics NAV 2013 R2
Microsoft Hyper-V Server 2012
Microsoft Hyper-V Server 2012 R2
Microsoft Visual Studio 2012 Software Development Kit
Microsoft Visual Studio 2012 Tools for Applications Software Development Kit
Service Bus for Windows Server
Windows 8.1, all editions
Workflow Manager 1.0
Workflow Manager Client 1.0
Workflow Manager Tools for Visual Studio 2012

January 9, 2018

Exchange Server 2013, all editions
Microsoft Access 2013
Microsoft Advanced Group Policy Management 4.0
Microsoft Dynamics AX 2009
Microsoft Dynamics GP 2013
Microsoft Excel 2013
Microsoft HPC Pack 2012
Microsoft HPC Pack 2012 R2
Microsoft Lync 2013
Microsoft Lync Phone Edition
Microsoft Lync Server 2013, all editions
Microsoft Office 2013
Microsoft Office Web Apps Server 2013
Microsoft OneNote 2013
Microsoft Outlook 2013
Microsoft PowerPoint 2013
Microsoft Project 2013, all editions
Microsoft Project Server 2013
Microsoft Publisher 2013
Microsoft SharePoint Foundation 2013
Microsoft SharePoint Server 2013
Microsoft Visio 2013
Microsoft Word 2013
Skype for Business 2015

April 10, 2018

Microsoft Lync 2013 Software Development Kit April 20, 2018
BizTalk Server 2013, all editions
BizTalk Server 2013 R2, all editions
Microsoft BitLocker Administration and Monitoring 2.0
Windows Embedded 8 Standard
Windows Embedded 8.1 Industry Enterprise
Windows Embedded 8.1 Industry Pro

July 10, 2018

Microsoft Audit and Control Management Server 2013
Microsoft Dynamics AX 2012
Microsoft Dynamics AX 2012 R2

Microsoft SQL Server 2012 Parallel Data Warehouse
Windows Embedded Compact 2013
Windows Multipoint Server 2012, all editions
Windows Server 2012, all editions
Windows Server 2012 R2, all editions
Windows Server Update Services for Windows Server 2012
Windows Storage Server 2012, all editions
Windows Storage Server 2012 R2, all editions

October 9, 2018
** = Windows 10 follows the Windows as a Service (WaaS) lifecycle.

Management reporter 2012 CU16 recent hotfixes

September 10th, 2017

Hotfix 3813390 can be downloaded here:

https://mbs.microsoft.com/Files/customer/MgmtReporter/Downloads/Servicepacks/ManagementReporter2012-CU16-Hotfix-3813390-en-us-update.exe

This hotfix addresses the issue where user security may be removed during Company to Company mapping when there is a SQLException.
If a SQLException occurs during the AX 2012 Companies to Company integration task, such as SQL server being offline, then users may be removed from the security groups in Management Reporter Security and from reporting tree definitions.
Once the cause of the SQL exception is corrected, the data mart integration task will complete, and users will once again be synchronized from Dynamics AX and added to Management Reporter Security, except they will have new user IDs.
The users with new IDs are then not added to the groups/trees that they were in previously.
This issue is logged as bug 3813390. Hotfix 3813390 prevents this issue from occurring.


Hotfix 3815274 is an optional hotfix that can be applied to CU16.
It can be loaded to revert a CU16 change with reporting tree rollups.
The hotfix will allow children nodes to be rolled up to a parent that contains a Dimension filter.
Before making any changes, be sure to have a backup of the MRServiceHost.settings.config file.
You can then do the following:
1. Open the Management Reporter Configuration Console.
You will need to be logged in as a user that has the Administrator role in MR, when starting the console.
2.Stop both the Process Service and the Application Service.
3.Navigate to “C:\Program Files\Microsoft Dynamics ERP\Management Reporter\2.1\Server\Services\MRServiceHost.settings.config”
4.Edit the config file in Notepad and then add the following line.
This will change the functionality such that dimension filters on summary tree units will be ignored (pre-CU15 functionality):

This new line should be added before the

1.Save your changes and close Notepad.
2.In the Management Reporter Configuration Console, start the Process Service and the Application Service.
Once the services are restarted, re-generate your reports for the changes to be applied.

Hotfix 3815274 can be downloaded here:

https://mbs.microsoft.com/files/customer/MgmtReporter/Downloads/ProductReleases/ManagementReporter2012-CU16-Hotfix-3815274-en-us-update.exe

Microsoft Dynamics 365 for Sales, Business Edition – ask Synergy Software Systems Dubai

August 30th, 2017

Later this year Dynamics CRM and Dynamics AX will come together to create the Microsoft Dynamics 365 Enterprise edition.

Microsoft Dynamics 365 Business Edition is the set of intelligent Cloud business applications for SMBs with 10-249 employees. (the ‘Dynamics Ax’ part of D365 is targeted at Enterprise companies i.e. above 250 users).
Dynamics 365 Business Edition includes Dynamics 365 for Financials, (which is based the proven Dynamics NAV financials). Microsoft Dynamics 365 for Financials is already available in the USA, Canada and UK, followed by a phased roll out to additional countries.

The Sales and Marketing modules of the Business edition of Dynamics 365 will debut during 2017. CRM Online is now called Dynamics 365 for Sales.

Other than the name Microsoft Dynamics 365 for Sales, Business Edition (I will call it D365SBE) stems from Microsoft CRM Online. Microsoft has really improved and invested in Microsoft Dynamics 365 for Sales Business Edition.The Business edition will be founded on “Project Madeira” (It is in public preview now).

Until this is available SMBs can license Dynamics 365 for Sales from the Dynamics 365 Enterprise Edition at a significantly reduced monthly price per user – until the Business Edition apps are launched.

Leads, Accounts, Contacts, Opportunities, Activities, Marketing Lists, etc. are all expected in the Business Edition when it is released in a few months The pricing is still to be released, expect Microsoft to target at an entry level price around $40 to $65 per user per month.

Mobile and the Outlook app. One click will let you add a contact from whom get an email into to D365SBE. Learn more here:

https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/new-in-business-edition

Micorosft CRM 4.0 support ends April 2018

August 12th, 2017

Microsoft Dynamics 4.0 will reach the end of extended support on April 10, 2018.
If you are using this version, then please plan to upgrade to at least Microsoft Dynamics CRM 2013 or a later version before April 10, 2018 to ensure supportability.

The best way to continue to get full support for Dynamics CRM is to upgrade to the latest versions, now known as Dynamics 365.
The following resources are available to help you upgrade:
• Microsoft Dynamics 365 IT Pro Technical Library
• Upgrade CRM 4.0 Organization to CRM 2011
• Upgrading from Microsoft Dynamics CRM 2011

If you need help to plan an upgrade then please call Synergy Software Systems: 0097143365589

“Outlook add-in” deprecated in July 2017 update for Dynamics 365

August 12th, 2017

Dynamics 365 for Outlook (“Outlook add-in”) was deprecated with the July 2017 update for Dynamics 365.
The Outlook add-in was a legacy feature
What deprecation means
When a Dynamics 365 feature is “deprecated,” it means intent to remove the feature capability from a future major release of Dynamics 365. The Outlook add-in will continue to work and is fully supported until it is officially removed. However, Microsoft will not invest in new functionality for the add-in. After the removal, the Outlook add-in will no longer work.

The add-in is was deprecated with the July 2017 update for Dynamics 365 (online), which was a major release (version 9.0).
The add-in will be removed with version 10.0, .
The removal applies for versions 10.0 and onwards. Microsoft will continue to support the add-in in versions earlier than version 10.0 until the Dynamics 365 version itself is not supported.

Today’s users expect products to be fast, contextual, and easy to navigate.
While the add-in has many capabilities, the user experience is not as up to date as the rest of the Dynamics 365 product.

COM add-ins (on which Dynamics 365 for Outlook is based) are older, slower, technology which is supported only in limited versions of Outlook.
In recent years, Office has released “Office add-ins,” which, unlike COM add-ins, don’t have any code physically installed on the user’s device or Outlook client, and thus result in better maintainability and reliability.

The new add-ins are not limited to Outlook running on Windows; they also run on: Outlook Web App, Outlook for Mac, and Outlook for mobile.

With the latest Dynamics 365 enhancements, improvements to Dynamics 365 App for Outlook, and with enhancements on the roadmap, users will both have a better experience while using Dynamics 365 App for Outlook and get the functionality they need to run their businesses.

The combination of the new Office add-ins, enhancements to Dynamics 365 App for Outlook, and the long time provided to prepare for this change is the reason for announcing the Outlook add-in deprecation at this time.

Microsoft Social Engagement 2017 Update 1.7 – Ask Synergy Software Systems

August 12th, 2017

Microsoft Social Engagement 2017 Update 1.7 is ready and will be released in August 2017.
New and updated features
Microsoft Social Engagement 2017 Update 1.7 introduces the following features:

Listening and engagement on YouTube
• Get in touch with your audience on YouTube directly from within Social Engagement.
• Users with at least a Responder interaction role can now rate and reply to videos and comments on YouTube.
• Add a social profile for YouTube under Settings > Social Profiles, or get a YouTube profile shared with you before you can interact on this source.
• Additionally, Social Engagement extended the listening capabilities and is now capable of acquiring video posts and comments on YouTube channels.
• Any user with permission to create search rules can create YouTube rules under any search topic and add YouTube channels to gather posts and comments from.
• Keyword-based searches on the video source continue to reside under the keywords rule and now also contain comments for actively discussed video posts.

Resolved issues
In addition to the new features, Update 1.7 addresses the following issues:
• Fixed an issue in the Social Engagement content pack for Power BI that was causing the content pack installation to fail when the Social Engagement solution has no name set (found in Settings -> Global Settings -> Default Preferences). Please download the latest content pack from AppSource to avoid this issue
• Fixed an issue in Social Profiles displaying the wrong icons regarding acquisition usage.
• Fixed an issue for Surface Hub devices where the on-screen keyboard wasn’t shown when defining keyword filters.