Archive for the ‘Hospitality’ category

IPaaS – Snaplogic for rapid integration – ask Synergy Software Systems

July 1st, 2020

Forrester TEI Report – contact us for a copy. Learn how Box easily integrated 30 apps and saved $1M

the latest additions to a growing liwt of awards.

Oman launches tax card from July 1

June 29th, 2020

The Oman Tax Authority will launch a new tax card system from July 1, which will be the proof of the registration for any taxpayer from the tax Authority. The card will be issued for RO 10.

All ministries, public authorities and institutions, and companies, which has more than 40 percent holding by the state must request the taxpayer to submit a copy of the tax card when issuing any contracts, or directly undertaking any transaction with the taxpayer. The chairman of the Oman Tax Authority may impose a fine in the event of failure to obtain the tax card.

Every taxpayer must apply to obtain the tax card when initiating the incorporation or licensing procedures for practicing the activity or registration in the commercial or Industrial registry and shall request for renewal upon the end of the validity of the card.

The Tax card will replace the tax certificate currently in use at the Authority that is required by some government authorities, except in cases where the tax certificate Is requested for the purposes of canceling a commercial registry. dissolution, merging. or liquidation of any company.

KSA to add VAT on on-line purchases

June 29th, 2020

Saudi Arabia announced it will levy 15 percent value added tax (VAT) on items bought from online sellers and online stores based abroad. The Saudi customs authority said on Sunday (June 28) the new rule will be applicable to all products shipped to the kingdom on or after July 1. Saudi Arabia is tripling its VAT from 5 percent to 15 percent starting on July 1. It will also suspend the cost of living allowance to its citizens on July 1.

The online order placed before June 30, 2020 is delivered to the buyer after June 30, then 15 per cent VAT will apply on the selling transaction, whereas the seller should issue an additional tax invoice pertaining to the difference of the applicable tax due. E-commerce companies should ensure to collect additional 10 per cent from the buyer if the products will be delivered to the buyer on or after July 1, 2020 because they have to pay 15 per cent VAT at the time of custom clearance of the goods.

With the implementation of VAT on online selling, e-commerce companies are expected to collect additional fees from buyers if products are delivered to Saudi Arabia.

The kingdom will also suspend cost of living allowance from next month in order to shore up state finances, which have been battered by low oil prices and the coronavirus. The revised higher VAT rates will be applicable to all supplies of taxable goods and services in the country.

KSA Higher Customs Duty June 2020

June 29th, 2020

The Kingdom of Saudi Arabia (KSA) has published the new list of goods on which higher customs duty rates which are effective from 20 June 2020.

Earlier the Customs duty increased was supposed to be effective from 10 June 2020.

Further, in view of the VAT rate increase to be effective 1st July 2020, it is recommended for the businesses operating in KSA to do an impact assessment to identify the impact of VAT and Customs duty increase on their business.

KSA VAT changes 1 July 2020

June 29th, 2020

The Government of the Kingdom of Saudi Arabia (KSA)announced that the Value Added Tax (VAT) rate will increase to 15% from the current 5%, effective 1 July 2020.The increase is one theof additional measures taken by the KSA government in response to the economic impact of the COVID-19 crisis, due to the decline in government revenue resulting from lower oil prices, reduced economic activity and increased healthcare expenditure.

How could this impact your business?
In addition to the increased VAT rate, businesses in KSA should expect an increased level of scrutiny from the General Authority of Zakat and Tax (GAZT), as VAT becomes a more important source of revenue.

Businesses whose sales are partially or fully VAT exempt, will experience an increase in costs as a direct effect of the rate increase. Nevertheless, the rate increase will impact all industry sectors in KSA and not primarily the Financial Services, Insurance and Real Estate sectors. All consumers will finally bear the brunt of the increases and it is not clear whether a lower rate of VAT, may still continue to apply to such items as food and utilities, to mitigate the impact.

We advise to review existing contracts that provide for continuous or periodic supplies of goods/services, and consider the required documentation changes that should be effected before 1 July 2020. Be clear on the correct rate of VAT to charge on contracts and supplies that span both June and July 2020. As o the 2018 introduction of VAT shows, transitional rules can be difficult to implement.

The rate increase will also impact cash-flow for businesses due to the timing difference between the payment and recovery of VAT, so cash flow planning will take on renewed significance.

Review the internal systems and processes to reflect the increased VAT rate. What systems and report need update and testing when.

We remind taxpayers that the window for voluntary disclosures without incurring penalties remains open only until tomorrow 30 June 2020, he rate increase heightens the importance for businesses to ensure they are fully compliant from a VAT perspective.

Synergy Support during covid-19 lockdown

April 6th, 2020

As a precautionary measure instructed by our Government for COVID-19 to be Safe at Home to protect our staff and to protect the community Synergy, consultants are instructed to work from home for at east the next two weeks.

To help us to provide continuous support please follow these guidelines to ensure our queries are recorded and assigned to be addressed in addressed as soon as possible.:

1. Send an email with a clear description in the email Subject line”, which will be helpful to track the email chain.
2. Please mention any internal issue/ticket number assigned, the user, and as much detail as possible e.g. transaction detail such as: order number, vendor code, item code – take a screenshot – copy any error message and attach those details to the email. Better still record the steps e.g. with e.g. webex, or task recorder.
3. If you are not on your work telephone number, or email, e,g when working from home yourself, then ensure you provide contact information for us to reach you.
4. To understand the issue, we may need to connect to the user PC through a screen sharing app such as Microsoft TEAMS, or Go To Meeting. Please ask your admin take appropriate action to ensure we can dial in remotely to your systems if needed, Even when located elsewhere they will also able to join such sessions.
5. Every request is given a ticket number and is then assigned to a consultant. For follow up communication please mention the ticket number. That will make it easier for us to find and review the details and actions to date. It’s possible that more than one consultant may be involved and they will be working remote from each other. This will save time for everyone .
6. Once the support request/ issue is resolved, upon receipt of confirmation email, the request will be closed.
7. When needed to discuss pending issues we will also be available to have a conference call via Microsoft Teams. issues @ mutual agreed time.
6. All support request to be sent to Axapta.support@synergy-software.com and we suggest copy in the lead consultant and account manager with whom you normally deal’
7. Please circulate this information to respective users and department heads, so that everyone working from home is aware that we are still available to support you as best we can and that they know how to help us, to help them.

U.A.E. National Nutrition Guidelines ask Synergy Software Systems

March 18th, 2020

Ministry of Health and Prevention (MoHaP) launched the National Nutrition Guidelines (to serve as a unified national reference on food and nutrition education in the UAE’s community and health institutions. The guideline aims to:

- improve the nutritional status of the UAE’s community and raise awareness about healthy eating behaviour and lifestyle-related diseases
- reduce the prevalence of chronic and malnutrition diseases such as:obesity, diabetes, hypertension, heart disease, anemia, osteoporosis and vitamin deficiency
- scale down non-communicable diseases and mortality rates
- encourage individuals to engage in physical activities for better health.

The guidelines consist of six guides. These are:

- to support and promote a healthy living system through healthy food and physical activity
- to maintain healthy food intake at all stages of life
- to reduce calories resulting from high sugar, saturated and trans fats and to reduce salt intake
- to eat variety of diet food and drinks that are rich in nutrients and high in nutritional intensity
- to adopt healthy food patterns
-to achieve food safety.

The National Nutrition Guidelines were developed in collaboration with the U.A.E’s Food Security Office, the World Health Organization (WHO), the Gulf Nutrition Committee and the local government bodies across the U.A.E.

If you are involved in food preparation and menu planning and need access to comprehensive nutritional databases and easy to use software then callus and ask about our Nutrition solution.

SnapLogic iPaaS in the news

January 14th, 2020

Snaplogic is a low code integration platform that is particularly suited to hybrid integrations between cloud and on-premise software e.g. for BI, CPM or ecommerce or EDI . several interesting recent news posts:

• Information Age – Should you consider adopting a cloud data warehouse? Craig discusses data lake and data warehouse considerations with Information Age – https://www.information-age.com/should-you-consider-adopting-cloud-data-warehouse-123486561/ In the modern world of data lakes, CDOs and CIOs will face three major challenges: how to migrate their users, how to live with a hybrid infrastructure for a while and how to future-proof their data platform

• IT Brief Australia – How AI bias is holding back adoption – https://itbrief.com.au/story/snaplogic-how-ai-bias-is-holding-back-adoption Brad writes about combating AI bias to retain public trust and ensure AI initiatives advance responsibly.

• Digitalisation World – The Cost of Legacy Technology – https://digitalisationworld.com/blogs/55941/the-cost-of-legacy-technology Neerav explains the risks, and growing costs, of sticking with outdated legacy technologies. In recent times, lack of innovation and adoption of new technology has proven to be the downfall of some well-known high street names – for example, Thomas Cook has littered the headlines following its collapse. In an era when anyone can book their travel, accommodation and holiday entertainment from the comfort of their own home, travel companies can seriously damage themselves by ignoring this reality, failing to innovate and relying on legacy systems.

Businesses need to know the full extent to which using antiquated tech can cost them money and cause them damage. ………

Be prepared for Potential Iranian Cyberattacks

January 10th, 2020

The drone attack as Suleimani was visiting Baghdad last week is widely expected to prompt counterattacks of some sort from Iran, with Iranian leaders vowing as much in recent days. One of the most rapid ways that Iran can respond is through attacks on computer systems of U.S. businesses and government agencies

The U.S. agency in charge of cybersecurity urges organizations in the United States to prepare for potential attacks from Iran in response to the American drone killing of General Qassim Suleimani.

The Cybersecurity and Infrastructure Security Agency (CISA) issued its warning, “Potential for Iranian Cyber Response to U.S. Military Strike in Baghdad,” on Monday afternoon. CISA is a federal agency created in 2018 to coordinate with other government entities and the private sector on cybersecurity and critical infrastructure protection.

The drone attack as Suleimani was visiting Baghdad last week is widely expected to prompt counterattacks of some sort from Iran, with Iranian leaders vowing as much in recent days. One of the most rapid ways that Iran can respond is through attacks on computer systems of U.S. businesses and government agencies. However, proxy attack on perceived USA allies, or major USA technology firms also have to be considered.

A key feature in your defence is the way your anti malware software handles unknown files. All Ransomware/Malware starts as an unknown file. Older protection software uses a detect and remediate approach to stop it. Basically, a default ‘allow’ policy, because they let unknown files come into their system and then try to stop the effect. This is a problem because hackers make new malicious codes every single day, and rely on signature based detection methods.

We offer a solution with a default ‘Deny’ approach. Our auto-containment features is a patented and the one-and-only technology that renders malware useless and to date the Platform and Auto Containment.
has 0 breaches.

With growing and ever more sophisticated and expensive attacks, and increasingly stringent legislation such as GDPR with swinging data breach penalties, the risks of international war by cybercrime have gone up another notch.

If you need to boost your defences then contact us on 0097143365589

Windows Server 2008 and 2008 R2 support will end January 14, 2020- ask Synergy Software Systems about options.

November 16th, 2019

On January 14, 2020, support for Windows Server 2008 and 2008 R2 will end. Only 2 months away
That means the end of regular security updates.

Don’t let your infrastructure and applications go unprotected.

We’re here to help you migrate to current versions for greater security, performance and innovation.
009714 3365589

SnapLogic iPasS integration as a service – from Synergy Software Systems.

October 20th, 2019

Business Intelligence Managers/Analysts, Data/ETL Engineers, and Information/Data Architects are tasked with empowering business users to make use of
data to drive smart decisions and innovations. Data-driven initiatives can be challenging considering the explosion of data volumes due to the proliferation of sensors, IoT, and mobile computing.

Moreover, a growing number of groups within the business want access to fresh data.

To fully harness their data, organizations must also have a cloud strategy for their digital transformation efforts, namely to migrate data from
on-premises environments to the cloud. Considering the tremendous business value of unlocking that data, it’s imperative to prioritize and streamline these
data integration and migration projects.

Gone are the days when IT needed hundreds of coders to build extract, transform, load (ETL) solutions and then maintain those by writing more code. Modern integration platforms eliminate the need for custom coding. Now, data integration projects deploy and scale, often as much as ten times faster.

iPaaS platforms ease the pain because they’re designed for flexibility and ease of deployment for any integration project. A drag-and-drop UX coupled with a powerful platform and hundreds of pre-built connectors out of the box.

The connectors are always up-to-date, so the IT organization doesn’t spend an inordinate amount of time maintaining every integration by hand. This saves an incredible amount of time, money, and frustration across the team and projects and greatly reduces risk.

Not all integration platforms are created equal. Some do simple point-to-point cloud app integrations while others transform large and complex data into a data lake for advanced analytics. Some stgill require extensive developer resources to hand-code APIs while others provide self-service, drag-and-drop offerings that can be used by IT and business leaders alike. Some are best for specific tactical projects while others provide a strategic, enterprise-wide platform for multi-year digital transformation projects.

Organizations must address four key steps during the data migration and integration process:
1. Capture data that supports both the known use cases as well as future undefined use cases (think IoT data to support a future machine learning
enabled use case).
2. Conform inbound data to corporate standards to ensure governance, quality, consistency, regulatory compliance, and accuracy for downstream
consumers.
3. Refine data for its eventual downstream application and/or use cases (once its been captured and conformed to corporate standards).
4. Delivery of data needs to be broad and prepared to support future unknown destinations.

For decades, IT has been tasked to manage integration projects by writing tons of custom code. This onerous task is even more complex with the proliferation of SaaS applications, the surge in big data, the emergence of IoT, and the rise of mobile devices. IT’s integration backlog has exploded. Not only is the deployment too much work, but there is a growing cost to maintain all of the integrations.

Deploying a tactical or departmental data warehouse solution should take days, not months. Moreover, enterprise-wide data transformation projects should take months, not years.

The best data integration platforms:
- Support multiple app and data integration use cases across cloud, on-premises, and hybrid deployments
- Offer the flexibility to be used in cloud, hybrid, or on-premises environments, regardless of the execution location
- Provide a self-service user experience aided by AI, machine learning, hundreds of pre-built connectors, and integration pipeline
templates (patterns) resulting in greater user productivity, and faster time-to-integration
- Have an underlying, scalable architecture to grow with evolving data and integration requirements
- Support different data modes such as streaming, event-driven, real-time or batch

The SnapLogic iPaaS offering is functionally rich and well-proven for a variety of use cases. It supports hybrid deployments and provides rich and differentiating features for analytics and big data integration (Hadooplex). Clients score SnapLogic as above average for cloud characteristics, functional completeness, ease of use and ability to meet SLAs.” Gartner

SnapLogic is a U.S.-based integration platform company. In mid-2013, it transitioned from a traditional software business to an iPaaS model with the release of the SnapLogic Elastic Integration Platform which provides a large set of native iPaaS capabilities that target the cloud service integration, analytics and big data integration use cases.

The flagship Enterprise Edition features a set of base adapters (Snaps), an unlimited number of connections and unlimited data volume.

Synergy Software Systems has been an Enterprise Solutions Integrator in the GCC since 1991. We are pleased to announce our formal partnership to represent Snap Logic in the MEA region.

Do you need to integrate with Azure? with SAP Data Warehouse Cloud? with Workday? With Odette compliant auto mamufacturers………..?.

To learn more call us on 009714 3365589

Gartner recognized SnapLogic as a Visionary in its Data Integration Magic Quadrant

August 7th, 2019

Gartner recognized SnapLogic as a Visionary in its Data Integration Magic Quadrant! This comes on the heels of being recognized as a Leader in three top analyst reports for the best integration platform as a service (iPaaS) solutions – the Gartner Magic Quadrant, Forrester Wave, and G2 Crowd Grid.
We believe these collective recognitions testify to the fact that SnapLogic is unrivaled when it comes to integrating cloud applications and on-premises data in one unified platform.

Gartner commended SnapLogic for:
• Our powerful integration convergence and augmented data integration delivery
• Our easy accessibility to diverse user personas
• Our pricing model simplicity and trial version

Synergy Software Systems is a Middle East partner. . This solution speeds up deployment of complex solutions with multiple jntegrations and significantly improves and simplifies the management and maintenance of integrations.

Whether for EDi to Odette standards for the automotive sector, or for streaming high volumes of data, or for ETL processes to bring data from multiple, enterprise systems into a data lake or Enterprise BI or Corporate performance management system, Snap Logic provides a multitude of pre built “Snap integrations: for a low code, configuration approach to integration.

Synergy Software Systems has provided integrated solutions in the region. Digital revolution is proving new opportunities and challenges. Robotic Processes Automation, Predictive analytics, ML AI, IoT, RFID, cloud services, data lakes, and mobility are now standard components of any solution. However digital revolution also requires agility and rapid robust deployment and ease of update and maintenance. Integration ETL, and streaming data from multiple systems at enterprise scale needs a new ‘productized’ low code approach to integration.

Snaplogic is a key tool for successful agile deployment of Enterprise integration, Corporate Performance management, EDI, BI and RPA solutions.

There are already major clients deploying Snap Logic in the UAE.

To learn more . Call us on 00971 43365589

SQL Server 2016SP2 Cumulative Update 8

August 3rd, 2019

The urgent security update earlier this month is not the only patch for SQL Server 2016 in July,
Microsoft has released SQL. SP2 CU8 (build number: 13.0.5426.0)
• Restores of compressed encrypted backups fail
• Data masking doesn’t
• DAXquery needs memory 200x larger than the database size
• Peer-to-peer replication fails when your host name isn’t uppercase
• QueryStore cleanup can fill the transaction log and cause an outage
•DistributedAvailability Groups cause memory dumps when automatic seeding
• AGreplication stops working due to internal thread deadlocks
•The deadlock monitor can cause an access violation
• Query a view with a union on a linked server,
• Concurrent inserts into a clustered columnstore index can deadlock
•Infiniteloop when FileTable is used for a long time without a restart
•SSAS2016 randomly crashes ( maybe not completely random if they fixed it)
•TransparentData Encryption doesn’t encrypt if it’s restarted mid-encryption

And much more.https://support.microsoft.com/en-us/help/4505830/cumulative-update-8-for-sql-server-2016-sp2

I guess we will get a similar patch for Sp1 but by now you should be on a later patch

“Disbursements & Reimbursements’: U.A.E. – VAT clarification

July 31st, 2019

The Federal Tax Authority (‘FTA’) has released a Public Clarification on “Disbursements & Reimbursements” which addresses how to distinguish reimbursements and disbursements, and to clarify the applicable VAT treatment.

U.A.E. businesses incur expenses and subsequently recover such expenses from another party. The VAT treatment of the subsequent recovery of expenses depends on whether the recovery is a “disbursement” or a “reimbursement”.

The first step to determine whether a recovery is a disbursement or reimbursement is to establish whether you have acted as a principal or an agent in purchasing the goods or services

General principles to determine the VAT treatment of such recoveries:
Where a taxable person acts in the capacity of an agent, the recovery would generally amount to a disbursement.
A disbursement does not constitute a supply and is,therefore, not subject to VAT

Where a taxable person acts in the capacity of a principal, the recovery would generally amount to a reimbursement.
A reimbursement is part of consideration for the supply and follows the same VAT treatment as the main supply.

Principles

* The other party (from who you are recovering such expenses) should be the recipient of the goods or services;

* The other party should be responsible for making the payment to the supplier;

* The other party should have received an invoice or tax invoice in their own name from the supplier;

* The other party should have authorized you to make the payment on his behalf;

* The goods or services paid for should clearly be additional to the supplies you make to the other party;

* he payment should separately be shown on the invoice and you should recover the exact amount paid to the supplier, without a mark-up.

* You should have contracted for the supply of goods or services in your own name and capacity;

* You should have received the goods or services from the supplier;

* The supplier should have issued the invoice in your name;

* You have the legal obligation to make payment to the supplier;

* In case of goods, you should own the goods prior to making any onward supply.

Examples

Company A procured group medical insurance from a local insurance company and received an invoice directly from the insurance company.

* Company A requested Company B to make the payment on its behalf.

* The subsequent recovery of the amount by Company B from Company A will amount to a disbursement, and would not be subject to VAT.

* Company A should ensure that the Tax Invoice is addressed to it from the insurance company and should recover the input tax through its UAE VAT return, subject to the normal input tax recovery rules.

Company A entered into a contract with Company B to provide marketing services.

* The contract stipulated that Company A would be eligible to reimburse the expenses from Company B.

* Company A incurred the expenses in its own name and subsequently recovered the amounts from Company B as per the terms of the contract.

* The recovery of expenses from Company B would follow the same VAT treatment as that of the main supply.

We recommend;

* Identify the nature of your contract and agent/principal relationships (if any) based on the above principles;
* Ensure that all disbursements have proper authorizations (contracts); and
* Re-view all inter-company disbursements/ reimbursements (cross-charges).

Calorie counts on menus in Dubai deferred.

July 22nd, 2019

Khalid Mohammad Sherif Al Awadhi, CEO of the environment, health and safety control sector at Dubai Municipality recently said that displaying calories in menus will be optional for next two years and that the Municipality decided to postpone the implementation of the rule,, “to allow enough time for the industry to prepare itself.”The Food Safety Department will continue to encourage food establishments to declare calorie content.

(In May it was announced that restaurants, cafeterias and cafes with more than five branches were expected to mandatorily display the caloric value of each and every food item from November this year. All other restaurants, catering establishments and hotels were given the deadline of January 2020 to implement the rule).

A similar postponement happened in the USA ( part of the 2010 Affordable Care Act) due to industry lobbying. For example grocery store and convenience store industries argued that the rules didn’t take into consideration the vast differences between how the various types of affected establishments operate (think fast-food restaurants versus pizza delivery chains versus gas stations). They protested the legislation would place unfair burdens on businesses that sell food and drinks that aren’t displayed on a centralized menu board, such as gas stations that may have multiple drink stations where customers can get self-serve sodas, frozen drinks, or coffee.

A number of chains, including McDonald’s and Starbucks, had already put menu labeling into effect in recent years in anticipation of the new guidelines.

Arguably one reason a lot of restaurant food tastes so good is because it’s full of fat and salt — and no restaurant wants to broadcast to its diners that they’re serving 2,000 calorie salads or 1,200 calorie milkshakes. However, In light of the global epidemics of obesity and diabetes, some believe it’s simply irresponsible for restaurants to serve burgers with more calories than an average adult human needs in a day, or lattes that have more sugar than a chocolate bar.

Whether displaying nutritional information on menus actually causes consumers to make healthier choices or not is still up for debate: Some studies indicated that calorie counts on menus don’t ahave much of an effect on what people order — but they may be somewhat effective in encouraging the restaurants themselves to offer lower-calorie foods. However, many worry about nutritional data, like eating the ‘right calories’, not eating gluten products etc.

Food establishments are free to choose the services of qualified professionals or compute the caloric value of ingredients by using third-party software. It is likely there will be a future requirement to add additional nutritional information to help customers to make informed, healthy eating choices.

If you are seeking a specialist solution to provide and manage and compute nutritional information then contact us on 097143365589