Archive for the ‘e procurement’ category

SQL Server 2016SP2 Cumulative Update 8

August 3rd, 2019

The urgent security update earlier this month is not the only patch for SQL Server 2016 in July,
Microsoft has released SQL. SP2 CU8 (build number: 13.0.5426.0)
• Restores of compressed encrypted backups fail
• Data masking doesn’t
• DAXquery needs memory 200x larger than the database size
• Peer-to-peer replication fails when your host name isn’t uppercase
• QueryStore cleanup can fill the transaction log and cause an outage
•DistributedAvailability Groups cause memory dumps when automatic seeding
• AGreplication stops working due to internal thread deadlocks
•The deadlock monitor can cause an access violation
• Query a view with a union on a linked server,
• Concurrent inserts into a clustered columnstore index can deadlock
•Infiniteloop when FileTable is used for a long time without a restart
•SSAS2016 randomly crashes ( maybe not completely random if they fixed it)
•TransparentData Encryption doesn’t encrypt if it’s restarted mid-encryption

And much more.https://support.microsoft.com/en-us/help/4505830/cumulative-update-8-for-sql-server-2016-sp2

I guess we will get a similar patch for Sp1 but by now you should be on a later patch

“Disbursements & Reimbursements’: U.A.E. – VAT clarification

July 31st, 2019

The Federal Tax Authority (‘FTA’) has released a Public Clarification on “Disbursements & Reimbursements” which addresses how to distinguish reimbursements and disbursements, and to clarify the applicable VAT treatment.

U.A.E. businesses incur expenses and subsequently recover such expenses from another party. The VAT treatment of the subsequent recovery of expenses depends on whether the recovery is a “disbursement” or a “reimbursement”.

The first step to determine whether a recovery is a disbursement or reimbursement is to establish whether you have acted as a principal or an agent in purchasing the goods or services

General principles to determine the VAT treatment of such recoveries:
Where a taxable person acts in the capacity of an agent, the recovery would generally amount to a disbursement.
A disbursement does not constitute a supply and is,therefore, not subject to VAT

Where a taxable person acts in the capacity of a principal, the recovery would generally amount to a reimbursement.
A reimbursement is part of consideration for the supply and follows the same VAT treatment as the main supply.

Principles

* The other party (from who you are recovering such expenses) should be the recipient of the goods or services;

* The other party should be responsible for making the payment to the supplier;

* The other party should have received an invoice or tax invoice in their own name from the supplier;

* The other party should have authorized you to make the payment on his behalf;

* The goods or services paid for should clearly be additional to the supplies you make to the other party;

* he payment should separately be shown on the invoice and you should recover the exact amount paid to the supplier, without a mark-up.

* You should have contracted for the supply of goods or services in your own name and capacity;

* You should have received the goods or services from the supplier;

* The supplier should have issued the invoice in your name;

* You have the legal obligation to make payment to the supplier;

* In case of goods, you should own the goods prior to making any onward supply.

Examples

Company A procured group medical insurance from a local insurance company and received an invoice directly from the insurance company.

* Company A requested Company B to make the payment on its behalf.

* The subsequent recovery of the amount by Company B from Company A will amount to a disbursement, and would not be subject to VAT.

* Company A should ensure that the Tax Invoice is addressed to it from the insurance company and should recover the input tax through its UAE VAT return, subject to the normal input tax recovery rules.

Company A entered into a contract with Company B to provide marketing services.

* The contract stipulated that Company A would be eligible to reimburse the expenses from Company B.

* Company A incurred the expenses in its own name and subsequently recovered the amounts from Company B as per the terms of the contract.

* The recovery of expenses from Company B would follow the same VAT treatment as that of the main supply.

We recommend;

* Identify the nature of your contract and agent/principal relationships (if any) based on the above principles;
* Ensure that all disbursements have proper authorizations (contracts); and
* Re-view all inter-company disbursements/ reimbursements (cross-charges).

Integration as a Service – ask Synergy Software Systems, Dubai about Snap Logic

July 2nd, 2019

Why do companies like Adobe, AstraZeneca, Box, GameStop, OSN, Verizon, and Wendy’s choose SnapLogic?

They have a problem that many other companies are facing today. On one side, business managers rely more and more on SaaS applications and big data for daily tasks yet IT is responsible for integrating the applications. These business managers need daily access to accurate information but can’t always wait for IT. On the other side, IT is managing multiple projects, including integration requests and is working with far fewer resources. Requests can take weeks or even months to complete and business leaders can’t wait that long, so end up making decisions based on less than perfect data.

The Snaplogic Enterprise Integration Cloud comes with Iris Artificial Intelligence built in. Take away he complexity of dealing with multiple applications, big data, complex APIs, and IoT and abstract it into drag and drop components, all in one platform. SnapLogic’s Iris AI further democratizes the use of data by empowering users from all departments and teams to make data-driven decisions quickly and easily with higher accuracy. Business manager can now do their own analysis with minimal support from IT and make informed, data-backed decisions quickly.

IT people can spend less time building routine integrations and more time helping the business grow. SnapLogic is already helping many businesses with these challenges. GameStop reduced the amount of time it took to build integrations by 83%. Business processes cut across functions and applications. Transform business processes faster and stay focused on managing your business with data-driven insights rather than spend time on writing and maintaining code.

General Electric’s (now Suez Water) employees are 4 times more productive when it came to onboarding partners through its multiple systems.

AstraZeneca has more than 500 users around the world who are performing self-service integrations.

Box has connected 40 applications and is processing more than 15M transactions daily with only 1.5 full-time developers needed to support this volume.

Corporate performance management or Big data analytics from multiple, disparate corporate erp and finance systems, hybrid cloud and on premise integration, migrating to the cloud or to new software versions, IoT, T@A, EAM systems, WMS systems, Payroll systems, there are many integration challenges.

To support your digital transformation call us on 0097143365589

Oman and VAT – Ask Synergy Software Systems to help prepare and update your systems

June 30th, 2019

Oman government representatives have said that the state is looking to implement a 5% VAT regime from 1 September 2019. In 2017,
it signed the Gulf Cooperation Council VAT Framework Agreement, which included: Saudi Arabia, Qatar, UAE, Bahrain and Kuwait. Local media reports in March 2019 quoted a senior official from Oman’s Ministry of Finance as saying that the date of implementation of VAT in Oman is under review. The official reportedly indicated that the target date had been 1 September 2019 but that this is not confirmed, although the intention clearly remains to implement VAT as early as possible. Businesses should take this as a cue to continue their VAT implementation plans in Oman, or restart and reinvigorate those if the work has been put on hold.

A key lesson from our experience of VAT implementation projects in UAE, KSA and Bahrain, across more than 100 companies is that companies that started their VAT planning and implementation projects early had a smoother transition to VAT, than those that waited for the final publication of the domestic law and regulations. A ‘wait and see’ approach backfired on many businesses in the UAE, KSA and Bahrain where there was minimal time between the release of the law and regulations and the go-live date for adequate training, data preparation and testing, and a shortage of resources in the market to cope with the backlog.

There are practical steps to take now. the first is to form an internal VAT working group of key stakeholders to monitor developments in VAT and ensure that VAT is on the Board agenda and is included in budget discussions. The working group will be best placed to negotiate professional services to support implementation, to train end users, and to define test scenarios, etc.

Next ensure there is VAT awareness is key – customers, vendors, and staff. Many in the region have never dealt with VAT, and a solid understanding of the mechanics, scope and terminology of the tax takes time, and that is a necessary foundation for the next steps.

Document your transaction flows . VAT is a transaction tax, with each transaction triggering a potential VAT consequence. This will help you to identify: software changes, processes to update, training needs, data collection needs, commercial document redesign, financial report redesign etc.

Review Contract to ensure they are ‘future proofed’ for the introduction of VAT. For example, to identify whether they include suitable clauses allowing VAT to be charged in addition to contractually agreed prices. The UAE VAT law clearly mandated that communication be sent to all customers within a specific timeline stipulating whether their contracts will be treated as exclusive of tax, failing which customers can dispute the tax being charged in the contract. Therefore, revisiting contractual obligations for both customers and vendors and determining cutover dates, incorporating tax clauses and revising prices and quotations will play a pivotal role to safeguard the business interests of all parties to a contract.

There will be transactions which are closed before the go-live date, and there will be instances where payment is received post the go-live date or where the supply is scheduled post the go-live date, but where the relevant invoices are paid prior to it. Failure to assess and communicate/agree on the VAT impact between all parties to the transaction on such spillover transactions might increase the cost of such transactions and either of the parties may be out of pocket in such scenarios, and there may be unwelcome friction with trading partners, if not managed.

IT infrastructure will be the ‘backbone’ of the VAT compliance function from issuing VAT compliant invoices to producing the VAT return.

Identify VAT resource requirements, particularly external consultants and auditors. Skilled VAT resources are drawn from a diminishing pool of individuals. Take advantage of the experience gained by service providers implementing in Dubai, KSA and Bahrain. There are many wrinkles, not immediately obvious.

Industry associations can raise common issues and concerns with the Ministry of Finance, particularly in advance of the formal publication of the VAT law.

While you can choose to defer VAT implementation be ready to demonstrate to your owners/investors/respective boards and shareholders, that you have done so only after undertaking an appropriate level of due diligence of the likely preparation of the VAT environment. Some key areas include:

Upgrades to ERP systems and user acceptance testing Reporting
Timely VAT registration, (company by company or at Group level?)
Timely Collection of Tax registration numbers for Trading partners
Timely returns, accrual and and payment of taxes
Scoping the need for professional service and selection/references, time for reaching agreement with partners.
Unforeseen penalties
Cash flow management – how will this change? the delayed inflow on account of receipts from customers; outflow after the discharge of tax liabilities on supplies without consideration/deemed supplies (if any); outflow on account of payment to vendors; and additional outflow due to the payment of taxes (net of input tax recoverable) to tax authorities.

Tracking changes in law/ public clarifications

Some businesses in the UAE and Saudi Arabia faced challenges when ERP systems were not implemented in time to capture VAT on transactions or to generate customised VAT payable or receivable reports. The first quarter of the respective VAT regimes required substantial manual effort to properly account for transactions.

Another hurdle was training staff on the upgraded ERP software as well as new reporting standards

In a test system for financial or erp system, for training and requirement scope you could get early familiarity with the Dubai or KSA framework – there are unlikely to be major changes in the Oman framework.

If you current system is largely manual, or has significant limitations then now be the time to plan for upgrade, or reimplementation or a new system. The UAE VAT law has a penalty provision whereby every incorrect invoice can trigger an AED 5,000 fine (approx. OMR 500), irrespective of the value of the invoice. Exposure to these fines can be significant in industries where high volumes of transactions are made per day, for example the retail, utilities and banking industries. Compliance depends on a robust system and operations preparedness. The audit trail of the process, and other documents, help to ensure correct and timely filing of the returns as well as avoiding any unwarranted penalties.

Businesses across the globe tend to see a fall in demand where the display prices on products do not include VAT, specifically in the case of products which are price sensitive. The implementation of a new indirect tax law will have an impact on turnover and consumer preferences. Some prices ma need to be rounded up or down. You may need to show VAT separately, item by item on a receipt or invoice – is your software able to do that?

Given that the potential VAT rate in Oman may vary between 5 per cent, exempted, non-taxable and zero-rated, businesses should ascertain the price impact of VAT on imports which are recoverable and non-recoverable, final product pricing and alternative sourcing if imports are expensive, and vice versa.

Calorie display on Dubai menus – are you ready? Ask Synergy Software Systems.

June 30th, 2019

It will soon be mandatory to display the caloric value of each and every item in the menu, in whichever form it is. The Food Safety Department announcement is that:
All food outlets in Dubai have to display calorie content of ready-to-eat foods by January 1, 2020.
An early deadline of November 1, 2019 is set for establishments with more than five branches to implement it.

The circular and guidebook is posted on municipality’s portal www.dm.gov.ae and has clear instructions for labelling nutritional value with examples for manual calculation in Excel-sheet templates.

The department will verify the accuracy of the calculations through auditing. It will also at a later stage, provide an electronic-platform for computing the calories

Eateries, including fast food chains, must display caloric value of food items either on the menu or at the point of sale. There are some establishments that already declare calorie content on packaging, flyers, tray mats, websites etc. However, the municipality wants everyone to display the caloric value, against each item in the menu from which diners choose items at the point of sale. When there is no menu, then it should be in the menu boards or the menu displayed on tablets — basically, whichever form of the menu which the consumer checks for choosing the food.

Dubai eateries will have options how to calculate calorie contents for display in the menus to comply with a new regulation that aims to help diners make informed choices. For most a software package will be administratively simplest to ensure compliance.

For online menus displayed for food ordering services, the rule will not be mandatory, for the time being, since the department is not regulating electronic platforms for food delivery.

Dubai Municipality says that Food establishments in Dubai should declare in their menus the calorie content of all ready-to-eat food items.

The primary objective of the rule is to help diners make healthy food choices for reducing obesity and related diseases. The Food Safety Department of Dubai Municipality hopes to make a big difference in food decisions taken by diners just with the knowledge of how much of calories they consume.
The population of Dubai is three million. As per our calculations, we expect more than one billion food decisions to be based on the calorie count displayed in menus in a year,” Iman Ali Al Bastaki, Director of the Department
.
During the six months of the World Expo 2020 starting on October 20, 2020, Dubai expects to welcome 25 million visitors. Hence, the number of food decisions taken based on displayed calories is expected to be multi-billion during the Expo.

For example, a food outlet making a traditional meal with a lot of oil will have to display a high caloric value for the meal. When consumers prefer to go for another meal with less calories or a smaller portion of the same meal, the establishment will encourage its chefs to reduce the use of oil, thereby reducing the calories and providing a healthier meal.

Dubai, is the first emirate in the UAE to implement such a rule. It referred to similar practices in countries like the US and Canada. Dubai already has a system of nutrition labelling that displays all nutritional values in packaged food items e.g.: sugar, sodium, fat.

For cooked or prepared food that is ready-to-eat, the first step in declaration is the basic declaration of calories. The municipality wants to ensure the readiness of the market before moving to the next level of detailed nutrition labelling in cooked foods.

This is part of a holistic approach that Dubai Municipality has been working on to improve health and to reduce obesity and diabetes in Dubai that include healthy meal project in school canteens, an initiative to reduce salt and sugar content in bakery items and verification of claims about healthy food items.

With over 100 branded hotels and industrial caterers, and other food producers as our customers we have more than 20 years extensive experience in the F@B area, and our solution for nutrition data is widely adopted.

If you need, a software solution or to integrate our nutrition data to your erp system or F@B software, then contact us to learn more about our solutions.

Synergy Software Systems: 00917 43365589
Deyafa Systems: 00971 4 3240066

AI why will it make any difference?

October 1st, 2018

For all the talk around the rise of AI, or Artificial Intelligence, the technology isn’t new. We use AI in our daily lives.

Predictive text is the most visible example.Google searches, Word spellcheck are examples. You frequently text a friend to meet at the mall. You type: “Meet me at the …” Your phone suggests “park” or another common place to meet. Over time, your phone learns, and the suggestions start to prioritize “mall” over other words.

A basic case is that AI:
• takes data,
• analyzes it,
• implements a solution (suggesting the next word),
• evaluates the results (recognizing that you almost always type “bar” with that friend),
• and then repeats the process with improved recommendations based on data.
• Over time, the system grows smarter.

Typically ‘triggers’ to execute a ‘script’ were ways to automate processes. A log fiel is mintored and akey word triggers a support ticket, or runs a script.Over time thje system learns and can predict and run checks before the error happens.
Other examples of AI in everyday life include pricing on ridesharing apps, facial recognition in social media and even non-player characters in video games.

Until recently, the technology was available to a few companies with deep pockets. To take advantage of AI, you had to have a big data center, specialized software and data scientists in house. We’ve reached a tipping point. With cloud-based technology, companies of all sizes can more easily plug into AI-infused applications at a much lower entry cost.
AI is the next big disrupter in many industries.

Let’s look at the wholesale trading industry. Here are two ways you can leverage AI to benefit a business:
Optimize where a team spends their time.
- Imagine the ability to direct your Accounts Receivable team to the late-paying customers that are most likely to respond.
– AI can help distributors differentiate between those who aren’t going to pay and need to be turned over to collections, and those who are more likely to pay with just one phone call.
- AI could also direct a call centre team to focus on certain times of day to increase the likelihood someone picks up the phone. Given the importance of cashflow to distributors, this is a powerful application of the technology.
- The same idea goes for a sales team. With which customers should they be spending more time? AI can identify the data points that influence purchasing, such as whether a prospect downloaded a whitepaper, they have an account exec assigned to them, or they have previously purchased related products.

It could even be something you can’t control, like the weather forecast. If it’s going to be 110 degrees, you can expect an uptick in sales of air conditioning units or parts to fix them in certain geographies. AI can identify these opportunities for salespeople. AI then adjusts those recommendations based on how customers respond, and the cycle continues.

Grow sales and margin with existing customers.
When a customer is checking out on a website, via your call center, at the counter or through another channel, how can you engage them more? Enter AI. For example, let’s say that data show that electrical contractor customers of a particular size regularly buy red, green, white and black 10-gauge copper wire at the same time. So when an electrical contractor of that size selects just red, green and white, a salesperson should be prompted to ask: “Are you forgetting black?” Chances are, the customer will add black wire to the basket.

To identify those relationships, however, and to code them into your system is a lot of work. We can do much of this already with BI analysis and on screen prompts.Add to that the evaluation of whether the offers were effective – how often they were accepted, how often they weren’t (and why) – and adjusting for that on the next sale, or updating sales scripts and offers. It becomes increasingly difficult if not impossible to do that manually across thousands of products.
AI can do this far more quickly and effectively than a human can, and can have a big impact on the top line. A foodservice distributor grew sales volume by 5% nearly overnight after turning on an AI-powered cross-sell and upsell recommendation engine on their website.

This is not just about selling online. Sure Distributors use cross-sell/upsell technology to grow share across their channels. However, they can also provide more meaningful, targeted content to make the customer’s selection process smoother and better informed, to draw his attention to designs or offers that are likely to be of interest, and so on. The ROI can be huge, and it requires very little upfront work by humans.

Pricing software is a more mature application of AI-based technology, determining the optimal price for a particular item based on lost sales, historical sales volume, competitor pricing, and potential for up sell or cross sell or repeat sell. and other data points. Hotels and airlines use revenue yield management. If it’s a business trip they may feel you will spend more in their restaurant on an expense account. I may only book when rates are cheap but I might always eat in house use, pay tv, and order wine with my meal and be a more profitable customer. If my rooms for tonight or my airline seats are less than 50% sold then I might discount heavily to ensure I sell enough to cover costs, but once past 80% I may charge a premium price because you may be desperate with little choice and a few high value sales will make up for the one or two I lose.

If a product has excess stock and is nearing the end of its shelf life, or a cinema is going to be half empty then AI can auto trigger instant sms sales promotions or happy hours but can it learn and predict and better tune the films shown in a given cinema, and whether average clothes sizes are trending bigger, or whether some colours and sizes will sell better in one branch than another and how that correlates with other data, How much is spent on marketing, what other sales are happening nearby, are temperatures going to rise, what si te epxcted change on the exchange rate or inflation rate or oil price and will that affect the number of tourist, and will revised parking fees affect who shows where and when?

is this a Big Brother nightmare, or does it mean that we are going to get better service because what we need to buy is going to be in stock even before we realise we need it.

As new younger generation z employees are hired into purchasing roles, they expect the kind of customer experience that AI-powered technology can deliver. This technology is here now. It’s not just a technical decision. There are real business benefits to using AI, including growing average order size, boosting margins and tightening customer relationships.

VAT key steps – Synergy Software Systems, Dubai.

January 8th, 2018

- Maintain regular accounting books and records

Account maintenance is now mandatory under UAE VAT Law and it facilitates the correct receipt and payment of cash and other transactions entered by a company. Audited accounts will be needed so don’t wait till year end to find an auditor that suits your business.

2- Make changes to the core processes and accounting departments

It is important to change your core processes and adapt your accounting departments to achieve tax compliance. For SMEs, with limited transactions, the task is easier as the transition is less likely to require significant systematic change or they might use an external bookkeeper or tax agent.

3- Train staff, especially financial management

Employees need proper insight around GCC-wide initiatives to implement VAT across the region and how companies should prepare. Help them de-mystify VAT by providing on the job training and a framework to raise and clarify queries. Avoid disputes with trading partners and ensure staff have the relevant information and training to resolve issues that arise.

4- Review your contracts and the contracts and conditions agreed with dealers

Many businesses negotiated contracts at a time VAT was not payable but running across the implementation dates. It is time to now bring contracts into step with the UAE’s economic context.

- Consider accounting software for bookkeeping

Electronic reporting systems are increasingly being used by tax authorities. The ability to produce the required audit file details on demand will be difficult without a system. Companies that use electronic invoicing are likely to improve the timing of VAT recovery on costs.

6- Adhere to VAT deadlines

Register your company to avoid a fine as severe as AED 20,000. The Federal Tax Authority (FTA) has already been extend the deadline to the 1st January and if you don’t complete VAT registrations you will also have to stop sales till you get your tax registration certificate (TRC).

Note initial returns are due 28 January 2018 so time is running out.

7- Study UAE tax legislation

The implementation of taxes in the UAE came with a whole new set of procedures. we recommend to study and get familiar with the different laws in place including the UAE VAT Law and to discuss with your auditor, tax agent and software provider.

8- Keep an eye out for new information

There have been a slew of clarifications in the last month and some details are still not finalised e.g. with regard to free zones, or which companies will report monthly and which quarterly.

Security security security

September 26th, 2017

You never know when some item that queries or alters data in SQL Server will cause issues.

Bruce Schneier recently commented on FaceID and Bluetooth security, the latter of which has a vulnerability issue. I was amazed to see his piece on infrared camera hacking. A POC on using light to jump air gaps is truly frightening. It seems that truly anywhere that we are processing data, we need to be thinking (see https://arstechnica.com/information-technology/2017/09/attackers-can-use-surveillance-cameras-to-grab-data-from-air-gapped-networks/)

Airborne attacks, unfortunately, provide a number of opportunities for the attacker. First, spreading through the air renders the attack much more contagious, and allows it to spread with minimum effort. Second, it allows the attack to bypass current security measures and remain undetected, as traditional methods do not protect from airborne threats. Airborne attacks can also allow hackers to penetrate secure internal networks which are “air gapped,” meaning they are disconnected from any other network for protection. This can endanger industrial systems, government agencies, and critical infrastructure. With BlueBorne, attackers can gain full control right from the start. Moreover, Bluetooth offers a wider attacker surface than WiFi, almost entirely unexplored by the research community and hence contains far more vulnerabilities

Finally, unlike traditional malware or attacks, the user does not have to click on a link or download a questionable file. No action by the user is necessary to enable the attack.

Fully patched Windows and iOS systems are protected

– the Equifax breach for example must worry everyone who has ever had credit in the USA. (Hackers broke into Equifax’s computer systems in March, which is two months earlier than the company had previously disclosed, according to a Wall Street Journal report.)

The Securities and Exchange Commission said Wednesday that a cyber breach of a filing system it uses may have provided the basis for some illegal trading in 2016. In a statement posted on the SEC’s website, Chairman Jay Clayton said a review of the agency’s cybersecurity risk profile determined that the previously detected “incident” was caused by “a software vulnerability” in its EDGAR filing system (which processes over 1.7 million electronic filings in any given year.) The agency also discovered instances in which its personnel used private, unsecured email accounts to transmit confidential information.

So let me suggest take a good look at your systems and be honest – do you feel safe?

Microsoft has released Microsoft 365, a complete, intelligent solution, including Office 365, Windows 10, and Enterprise Mobility + Security, that empowers everyone to be creative and work together, securely. Watch Satya introduce it.

What about your websites?
Although acts of vandalism such as defacing corporate websites are still commonplace, hackers prefer to gain access to the sensitive data residing on the database server and then to sell the data.

The costs of not giving due attention to your web security are extensive and apart form direct financial burden and inconvenience also risks:
• Loss of customer confidence, trust and reputation with the consequent harm to brand equity
• Negative impact on revenues and profits arising e.g. from falsified transactions, or from
employee downtime
• Website downtime – is in effect the closure of one of the most important sales and marketing channels
especially for an e-business
• Legal battles and related implications from Web application attacks and poor security
measures including fines and damages to be paid to victims.

Web Security Weaknesses
Hackers will attempt to gain access to your database server through any way they can e.g. out of date protocols on a router. Two main targets are :
• Web and database servers.
• Web applications.

Information about such exploits are readily available on the Internet, and many have been reported on this blog previously.

Web Security Scanning
So no surprise that Web security should contain two important components: web and database server security, and web application security.

Addressing web application security is as critical as addressing server security.

Firewalls and similar intrusion detection mechanisms provide little defense against full-scale web
attacks.
Since your website needs to be public, security mechanisms allow public web traffic to
communicate with your web and databases servers (i.e. over port 80).

It is of paramount importance to scan the security of these web assets on the network for possible vulnerabilities. For example, modern database systems (e.g. Microsoft SQL Server, Oracle and MySQL) may be
accessed through specific ports and so anyone can attempt direct connections to the databases to try and bypass the security mechanisms used by the operating system. These ports remain open to allow communication with legitimate traffic and therefore constitute a major vulnerability.

Other weaknesses relate to the database application itself and the use of weak or default passwords by
administrators. Vendors patch their products regularly, and equally regularly find new ways of
attack.

75% of cyber attacks target weaknesses within web applications rather than directly at the
servers. Hackers launch web application attacks on port 80 . Web applications are more open to uncovered vulnerabilities since these are generally custom-built and therefore pass through a lesser degree of
testing than off-the-shelf software.

Some hackers, for example, maliciously inject code within vulnerable web applications to trick users
and redirect them towards phishing sites. This technique is called Cross-Site Scripting (XSS) and may
be used even though the web and database servers contain no vulnerability themselves.

Hence, any web security audit must answer the questions “which elements of our network
infrastructure are open to hack attacks?”,
“which parts of a website are open to hack attacks?”, and “what data can we throw at an application to cause it to perform something it shouldn’t do?”

Ask us about Acunetix and Web Security
Acunetix ensures web site security by automatically checking for SQL Injection, Cross Site Scripting,
and other vulnerabilities. It checks password strength on authentication pages and automatically
audits shopping carts, forms, dynamic content and other web applications. As the scan is being
completed, the software produces detailed reports that pinpoint where vulnerabilities exist

European Union General Data Protection Regulation (GDPR) – 2018 what should GCC countries consider?

May 30th, 2017

The UAE Ministry of Economy is raising awareness among private sector companies of the need to be ready for new European data protection rules, which comes into force one year from now.

The European Union General Data Protection Regulation (GDPR) is set to become law by May 2018. The new rules govern all companies in Europe, as well as all companies trading with European companies and individuals.

The GDPR was drafted to “harmonise the protection of fundamental rights and freedoms of natural persons in respect of processing activities and to ensure the free flow of personal data between Member States

The law includes strong penalties for either misuse of data, or failure to protect the personal data of customers, with fines of up to 4% of annual turnover, or 20m euros ($22m).

HE Juma Mohammed Al Kait, Assistant Undersecretary for Foreign Trade at the Ministry of Economy, noted that the regulation issued by the EU aims to protect the data of every individual in the EU.

This not only impacts companies operating in European countries, but includes all institutions and companies that conduct business, trade and investment activities within EU countries, including the UAE business sector linked with European trade relations.

Due to this, the Ministry is working on deepening its knowledge about the new legislation, its provisions and requirements, and aims to reconcile its operational procedures with European authorities, in adherence with the framework of the GDPR, before May 2018.

Al Kait emphasized the EU is one of the UAE’s most important trade partners. Trade between the two sides generated $65.8 billion in 2016 alone. The UAE has become one of the top 10 destinations for EU exports, and is home to over 41,000 European companies, in addition to over 121,000 EU citizens.

Penalties will also apply to information controllers and processors, including cloud software companies.

The new legislation also outlines terms of approval for the use of data, to prevent companies from using legally illegitimate terms, and gives both parties the ability to easily withdraw if desired.

The compliance world will change dramatically for a number of GCC organizations on 25 May 2018. In just over one year’s time GCC organizations that:
1.have a branch, subsidiary or single representative in the European Union (“EU”);
2.do not have a physical presence in the EU, but offer goods or services to data subjects in the EU; or
3.neither have a physical presence in the EU nor offer goods or services to people in the EU, but monitor the online behavior of data subjects in the EU, will have to ensure that they are complying with the European Union General Data Protection Regulation (“GDPR”).

Who is likely to be affected?

Based on the test set out in the GDPR, the new regulations will likely apply to a significant number of entities in this region.
Obvious examples include:
– major airlines that fly to and from the EU,
- hotel and tourism operators who promote travel to the region to EU data subjects,
- regional banks and other financial service companies that have branches in the financial centres in the EU and online.

Less obvious examples include:
- e-commerce companies that are able to accept payments in euros and deliver to the EU
- mobile apps that can be downloaded by users in the EU and which have access to a user’s contacts, photos or location data.

All of these businesses may need to comply with the GDPR and to mitigate the risk and cost of failure to do so.
If your organization is affected it has three main options:
1. wait and see i.e. do nothing (not advisable);
2.consider what it needs to do to ensure that it does not fall within the scope of the GDPR;
3. take immediate steps to prepare to comply with the GDPR .

For option (2), if your organization does not have an establishment in the EU and does not need to target or monitor EU data subjects then you ight consider making it very clear that your website or app is not for use by EU users (e.g. including geo-blocking EU data subjects).

for option (3), if you have not started the process of ensuring compliance by now, then there is a lot to do.

1.monitor business to consumer business practices, including:
- conducting a data protection audit,
- examining the legal basis on which it processes personal data and updates its privacy policies;
2.monitor internal business practices, including:
- review and update of agreements with data processors,
- implement processes for adoption of pseudoanonymization and privacy by design
- considering the legal basis on which it transfers personal data between jurisdictions;
3.establish compliant accountability processes, including”
- processes for record keeping,
- appointment of a data protection officer or EU representative and dealing with data subjects;
4.invest in infrastructure, including:
- how to determine the severity, and impact on data subjects of a data breach
- to establish robust security processes and procedures for notifying regulatory authorities and data subjects -

The need for compliance, especially for longer-term projects such as records of processing and compliant contracting, must be addressed as soon as is practicable.

Businesses that either operate, target customers or monitor individuals in the EU should :
• Audit: to identify key remediation areas.
• Record of Processing: This mandatory record will require significant internal resources, but will also help to plan and implement GDPR processes. .
• Consider Contract Renegotiations: The GDPR requires that contracts with data controllers include additional obligations. As companies come to renegotiate contracts, ensure that adequate data protection clauses are added.
• Review and update, where necessary, employee notices to be GDPR compliant. If you currently conduct criminal records checks, then review national laws where you operate to ensure you can continue to do so . There is an emphasis on transparency in the GDPR. Notices must be clear, concise and informative. Employees must be adequately informed of all data processing activities and data transfers and the information set out in Articles 13 to 14 must be provided. Criminal records can no longer be processed unless authorized by member state law.

Consider whether your organization is processing any sensitive personal data and ensure the requirements for
processing such data are satisfied While the grounds for processing are broadly the same as those set out
in the current Data Privacy Directive, the GDPR imposes new requirements to gain valid consent. Consent can be withdrawn at any time and systems must be able to handle withdrawal request.

• Review and update, where necessary, customer notices to be GDPR compliant
• Consider whether your notices have to accommodate “child-friendly requirements”. he GDPR requires parental consent for the processing of data related to information society services offered to a “child” (ranging
from 13 to 16 years old depending on the member state.
• Data privacy rights. The current rights to request access to data or require it to be rectified or deleted have been expanded to include a much broader right to require deletion (“the right to be forgotten”), a right not just to access your data but have it provided to you in a machine readable format (“data portability”). Versions of the existing right to object to any processing undertaken on the basis of legitimate interests or for direct marketing and the right not to be subject to decision based on automated processing are also included and expressly refer a right to object to profiling.
These must be clearly communicated in the notices given to data subjects, e.g. privacy policy
• Privacy by design. Ensure processes are in place to embed privacy by design into projects (e.g. technical and organizational measures are in place to ensure data minimization, purpose limitation and security)

Consider what data you hold in emails, in CRM systems, Social media.
What should be your data access use and retention policies?

Personally I think it will be great if this is a way to prosecute the perpetrators of all the spam nd phishing emails I get or at least to remove data form their lists!

VAT in the U.A.E. what steps should you be taking- ask Synergy Software Systems

March 13th, 2017

By January 1, 2018, it is expected that value added tax (VAT) will be applied at a rate of 5 per cent on most goods and services in the UAE and wider GCC region. The Unified Agreement, previously referred to by the working title of a framework agreement, is an overarching agreement that will be concluded by all six GCC nations. The best acronym, albeit long, is “GCC UAVAT”.

The unity referred to in the GCC UAVAT is a unity of purpose. The GCC UAVAT is intended to make sure that VAT is introduced in the GCC in a coordinated fashion. It does not necessarily mean that each national VAT law will be identical, nor that those national laws will all become effective on exactly the same date.

The rate of VAT has been confirmed at 5 per cent, a figure that was agreed at GCC level in mid-2016.
Minister of State for Financial Affairs Obaid Humaid Al Tayer. Speaking to reporters after a joint press conference with Christine Lagarde, Managing Director of the IMF in Dubai, Al Tayer said 100 food items, health, education, bicycles and social services would be exempt from VAT. Further information was provided by the Bahraini information affairs minister, who held a press conference attended by the under-secretary for finance in Bahrain. The Bahraini minister confirmed that basic food and other consumer commodities, medicines and medical supplies will be exempt from VAT. The list of exemptions signals a clear intention on the part of the GCC authorities to temper the mildly regressive nature of VAT.

VAT is an indirect tax applied at every stage of the supply chain, the end effect of the levy is on consumers who finally pay the tax while buying a good or service. Businesses collect and account for the tax, in a way acting as a tax collector on behalf of the government. A business pays the government the tax that it collects from the customers while it may also receive a refund from the government on tax that it has paid to its suppliers. The net result is that tax receipts to government reflect the ‘value add’ throughout the supply chain. VAT is said to be a “self-policing” tax because of the netting-off of input tax from output tax at each successive stage of the production and distribution cycles. Thus, administration is not confined to the national tax authority. As taxable entities, VAT-registered businesses also have administrative responsibilities. Work must be undertaken in that important regard.

There are four important stakeholders in this VAT episode: – governments (beneficiary), businesses (tax collectors), consumers (taxpayers) and consultants (VAT experts). VAT is a tax on consumption. It is ultimately paid by the consumer, in other words “the public” in some shape or form. The public does, therefore, need to be aware.

The businesses that are required to collect the VAT and deposit it with the government are the most worried . They will have to perform an extra function, which could result in additional hiring and costs, or risk of fines, although they do not receive a direct economic incentive. It is not just a question of simply collecting and remitting, , being in the ‘middle’ may bring several complexities.

if the UK and EU VAT regimes are anything to go by, the complete legislative picture will comprise a number of layers. All businesses in the UAE will need to record their financial transactions and ensure that their financial records are accurate and up to date.
– Businesses that meet the minimum annual turnover requirement (as evidenced by their financial records) will be required to register for VAT.
- Businesses that do not think that they should be VAT registered should maintain their financial records in any event, their turnover may change, and the in case the government tax team may need to establish whether they should be registered.

Registration for VAT is expected to be made available to businesses that meet the requirements criteria, three months before the launch of VAT. Businesses will be able to register online using eServices

Registered businesses will be expected to submit VAT returns on a regular basis. It is expected that the default period for filing VAT returns will be three months for the majority of businesses. Registered businesses will be able to file their returns online using eServices.

Details of the Tax Law will be made to the press and details will be published on the Ministry of Finance website. The primary source of information regarding the UAE VAT Law is the Ministry of Finance website.

There may be some special rules on VAT for organizations such as government entities as well as refunds available in some circumstances, especially where international obligations require us to make those refunds.

Everyone is urged to fully comply with their VAT responsibilities. The government is currently in the process of defining the exact fees and penalties for non-compliance.

VAT-registered businesses generally:
• must charge VAT on taxable goods or services they supply;
• may reclaim any VAT they’ve paid on business-related goods or services;
• keep a range of business records which will allow the government to check that they have got things right

If you’re a VAT-registered business you must report the amount of VAT you’ve charged and the amount of VAT you’ve paid to the government on a regular basis. It will be a formal submission and it is likely that the reporting will be made online.

If you’ve charged more VAT than you’ve paid, you have to pay the difference to the government. If you’ve paid more VAT than you’ve charged, you can reclaim the difference.

VAT differs from sales tax which is only imposed on the final sale to the consumer. This contrasts with VAT which is imposed on goods and services and is charged throughout the supply chain, including on the final sale. VAT is also imposed on imports of goods and services so as to ensure that a level playing field is maintained for domestic providers of those same goods and services.

Not all businesses will need to register for VAT. In simple terms, only businesses that meet a certain minimum annual turnover requirement will have to register for VAT. That is, many small businesses will not need to register for VAT. The specific conditions (such as minimum annual turnover) that will help identify businesses that do not need to register for VAT are not expected to be announced before October.

Four-step guide to help companies in the UAE to prepare for VAT implementation, (which can take between eight and 12 months). It may take longer if some of the activities are outsourced, for example IT.
1. Impact assessment
• Complete an impact assessment to understand VAT and its commercial effects.
• Prioritise issues and prepare for implementation.
• This is a key step.
• The assessment looks at its various effects on the organisational, operational and financial levels.
• Typically, an impact assessment needs between eight and 12 weeks to complete and that leaves a relatively short time, no more than nine months, to affect implementation.

2. Project preparation
• Prepare a project plan and secure the necessary internal and external resources and ensure the stakeholders in the business are informed.
• VAT is not just a finance project. It affects all transactions and so touches every aspect of the organisation.
• VAT affects IT systems, finance, human resources, legal teams and even inter-organisation transactions.
• IT systems are integral to the process because they need to be updated to handle the VAT.
• Preparation will entail a cost that companies will need to budget.

3. Design and implementation
• Based on the impact assessment, they need to develop a road map for identifying the changes required, understanding the scheduling requirements and planning for work.
• Implementing the changes across various levels in the organisation starts with mapping the transaction footprint to understand the VAT obligations of the business. This should form the basis for making changes across different verticals in the organisation such as IT, supply chain and human resources.
• Businesses need to design the systems and reports and train their staff on the process requirements for VAT.
• This may require a new software/ new release, or upgrade, Consider:
 COA changes,
 Contract changes
 Order, receipt and invoice formats
 Cash flow and budget updates
 Impact on open orders on1 Jan 2018
 Whether any interfaces are affected
• Businesses must implement necessary changes to systems, controls, reporting and governance in good time.

4. Registering and testing
• Businesses need to register for VAT .
• They need to test that their business systems are capable of compliance and reporting.
• Businesses need to integrate the changes made into the operations and train relevant staff about their new roles and responsibilities to achieve the desired result.
• Testing the VAT system, processes and controls during a “live” phase (expected from January 1, 2018) is important to allow for the complete and accurate completion of the first VAT return.
• Make sure to test adequate volumes of data – e.g. processing a quarterly Vat return on all sales and purchase transactions may involve a lot of processing for some companies.
• Make sure to test interfaces.

Technology trends for retail in 2016

May 5th, 2016

Last year was a banner year for mobile. Mobile search overtook desktop for the first time, heralding the smartphone as the connected digital device of choice. We also saw further market penetration for new mobile platforms such as wearables and mobile pay.

A study by MasterCard found that eight out of 10 consumers now use a computer, smartphone, tablet, or in-store technology while shopping.

Forrester also predicts that cross-channel retail sales with reach $1.8 trillion in the US by 2017.

The mobile device is increasingly becoming an essential part of the customer’s shopping journey. Bluetooth Low Energy (BLE) Beacons, NFC and QR codes are the latest proximity technologies on offer to retailers, providing an opportunity to engage with customers via their smartphone.

Retailers are increasingly experimenting with mobile to facilitate click-and-collect. Sam’s Club [Walmart], use mobiles to send notifications whenever an order is ready for in-store pickup. Nordstrom in May 2015, started testing a service that lets customers text or call their Nordstrom associate as they near the store. The store employee will head down and meet the customer outside, so they don’t even have to get out of their car.

We anticipate that more retailers will also adopt social selling solutions such as Soldsie (selling through comments) and Like2Buy (user generated content galleries). Facebook, Twitter and Pinterest all released buy buttons in 2015, and while none of them gained widespread adoption, we can expect social networks to continue investing in social commerce.

We also expect that users will continue using social networks to discover and talk about products, so retailers should keep investing in their social media initiatives. Forty-three percent of social media users respond that they have purchased a product after sharing or favoriting it on Pinterest, Facebook, or Twitter.

42% of customers will conduct research in-store
When a customer starts looking at their phone in-store, studies have shown that 42% of customers of them may be doing in-store research, to help them find the perfect product. Using mobile to improve the in-store experience can help to convert these shoppers. Cosmetics brand Sephora’s app gives consumers easy access to product reviews and ratings, allowing in-store shoppers to access this information before deciding whether to buy. Similarly Macy’s mobile app also lets users scan product barcodes in-store, so that they can view online reviews, promotions, and more.

On lien stores can offer more choice of unlimited products but users tire of endless searching. Retailers that seem to be winning, whether on line or on premise are the ones that ‘curate assortments’ i.e. who carefully select the top styles, show the top models, or a showcase of ‘good, better, best’ instead of trying to stock every color, or every single SKU.”

71% of those shoppers who research in-store say it’s an important part of the experience
Retailers need to keep up with this trend and provide customers with the in-store mobile technology they need. More retailers are now able to appreciate the ROI of their mobile strategies , and the majority are looking to further their investment in mobile. Innovations include: beacons to send coupons, information and offers to customers’ smartphones, while they shop. According to a report published by Eagle Eye, beacons will be used to distribute around 1.6 billion coupons to smartphones annually by 2020.

Starbucks, recently streamlined this process by updating its app’s barcode screen to show available rewards, offers, and coupons. to ensure users won’t forget that they have a redeemable reward and they don’t have to pull up a separate screen to redeem the offer.

Omnichannel shoppers spend more money
The key focus for retailers in 2016 will be omnichannel. No matter what industry you’re in or how complicated your operations are, bringing online and offline together is important in every facet of your retail business.

To attract consumers who spend more, it turns out that an effective mobile strategy is key . In 2015, IDC research found that shoppers who buy on and offline have a 30% higher lifetime value than those who only shop via one channel.

Omnichannel strategies will also drive more retailers to adopt cloud-based apps, because these solutions enable them to scale quickly, work from anywhere, and get real-time insights into various aspects of their business. Maintaining an item file, accurate inventory levels, and managing a pricing system between channels is one of the foundational roadblocks for a lot of retailers who are not necessarily managing their stores and their online business with the same platform.

In 2016, we’ll see more small and medium retailers adopt single-view and cloud-based tools. Since these businesses are a lot more nimble and aren’t usually tied down to large, complicated legacy systems, they’re in a great position to switch to omnichannel technologies.

Omnichannel retailing introduces a lot of complexities, not just in terms of operations and order fulfillment, but also when it comes to fraud prevention.
65% of retailers believe they lack the tools to effectively manage omnichannel fraud.

By 2019, 9.1% of all retail sales will be made on mobile
The rise of mobile commerce isn’t set to slow down In their report, ‘The Future of M-Commerce’, Barclay’s predict that 9.1% of all retail sales will be made on mobile by 2019, in comparison to the 3% of retail sales that were made on mobile in 2014. This figure equates to sales of around £32bn. Retailers who don’t invest in mobile will miss out.

Nearly half of shoppers say they are more likely to visit mobile-orientated stores
It’s a common misconception that consumers will abandon bricks and mortar stores in favour of online shopping. However, a report by VoucherCodes.co.uk and Centre for Retail Research found that 44% of consumers would be more likely to visit mobile-orientated stores, making it clear that mobile commerce is actually driving shoppers back onto the high-street – and into your retail store.

40% of consumers feel that the mobile experience could be improved
The same report also found that 40% of consumers feel that the mobile experience could be improved, suggesting that retailers could be doing much more to cater for mobile shoppers. This echoes how many retailers feel about the importance of improving the mobile experience, with 66% saying that investment in mobile would help them to drive growth.

51% of consumers expect transactions to be easier on mobile

Shopping on mobile is about convenience. Consumers want to be make purchases on-the-go, without the hassle of switching to a laptop or computer – and this requirement raises the bar for retailers in terms of mobile usability. Ensure that your mobile website offers a seamless customer journey– particularly because 40% of people will switch to a competitor’s site after a bad mobile experience.

Frictionless shopping has always been an objective of omnichannel. In 2016, we anticipate companies will further explore ways to reduce friction in the shopping journey. We can already see signs of this happening. The Amazon Dash button, for instance, makes re-ordering possible with literally just a push of a button.

Millennials are the most coveted audience among brand advertisers and retailers, and this year they grew to be larger than even the baby boomers. They are also the demographic most driving wearable device adoption, owning 50 percent of that market. Other industries have developed wearable interactions that bring utility, convenience and delight to customers – from ordering Ubers to updates on changing airport gates. Retailers have only scratched the surface to this point

Awareness of mobile payment has risen 10 percent in the last year but adoption has only gained one percent. Even with the slow growth, we are starting to see the category give rise to payment agnosticism. Retailers understand that they need to accommodate the transaction any way their customers want to pay, and that the walled garden may ultimately not work for them in future. This trend will only continue in the coming year as the benefits of mobile pay are more fully realized.

PayPal, recently rolled out the PayPal Here Chip Card reader. PayPal’s device is compatible with iOS and Android devices, and is built to accept both EMV and magnetic stripe cards, as well as NFC payments such as Apple Pay, Android Pay, and Samsung Pay.

Similarly, Mercury, is a payment solution that equips retailers with the hardware they need to accept EMV cards as well as mobile payments. There’s also Poynt, a smart terminal that supports several payment technologies including magnetic cards, EMV, NFC, and QR codes.

As retailers increasingly adopt these payment solutions, expect more stores to start accepting additional payment types, most notably EMV cards and mobile payments.

Loyalty and promotions?
According to a study by MasterCard, only 18% of respondents considered promotions as important. The study also found that “in choosing a retailer, omnishoppers prioritize value, track record and convenience, over loyalty rewards.”

3% of people expect to do more mobile shopping in future

It’s simple: the ability to easily shop on mobile is what consumers want. A worldwide study by Latitude found that 63% of people expect to do more mobile shopping over the next few years, with 77% of smartphone users shopping regularly on their mobile, even when they’re at home.

Retailers will use mobile devices
In 2016, we anticipate the continued adoption of mobile devices such as mPOS systems and in-store tablet. A merchant using mobile technology well is cookware retailer Borough Kitchen, which runs Vend on their iPads.A tablet-based POS system improves the customer experience and speeds up. During their peak hours and the holiday season add new tills by switching on additional iPads to reduce queues and ring up sales much faster.

Mobile devices are just the beginning. In addition to using mPOS systems and in-store tablets, some retailers (particularly larger merchants) will likely look into ways they can leverage the Internet of Things (IoT) in their locations.

A study by McKinsey found that the uses of IoT in retail could have an economic impact of $410 billion to $1.2 trillion per year in 2025. That may be a long way off go, but what are your competitors doing now?

Big data and video analytics will clarify and add value to the personal shopping conversation.

Ask us about TCPOS, and Microsoft Dynamics Retail.

Filehold – ask Synergy Software Systems about document management for the U.A.E.

November 30th, 2015


Courier documents


Mobile document management

http://www.businessnewsdaily.com/8031-best-windows-document-management-software.html

“We recommend FileHold as the best document management system for businesses using Windows. We chose FileHold from dozens of document management system options.
Why FileHold?
Ease of use
FileHold is a self-hosted document management system for businesses using Windows computers. It has the same look and feel of programs you’re already accustomed to using, and the interface is designed specifically with Windows Explorer in mind. The filing structure incorporates the same cabinet, drawer, folder and subfolder approach that Windows uses. So, once the software is installed, employees should have no trouble grasping how to use and navigate it.
We like FileHold’s clean interface. It isn’t cluttered with icons or images. All you see when logging in is the file library running down the left-hand side of the page and a search bar along the top. The majority of the page remains blank until you start filing, searching for or opening documents. This approach keeps you on the same page the entire time you’re using the system. Many of the other systems we examined force you to toggle back and forth between pages depending on the task you’re working on.
The FileHold library structure is designed with Windows Explorer in mind.
Adding to the system’s ease of use are the MyFileHold folders, which are placed on top of the general library of cabinets and drawers on the left-hand side of the page. The MyFileHold section features separate folders for employees’ “favorite” documents, their checked-out documents, any alerts or reminders they have, the files they recently accessed and the files they recently added to the system. This provides a quick snapshot of the documents currently being worked on and the files that need immediate attention.
Each employee can customize various portions of the system with their personal preferences. This option isn’t offered by all of the document management systems we examined. When looking at specific documents, employees can choose the tools they want to be quickly accessible. Quick links can be added for a variety of tasks, such as adding files, linking documents together and checking out files. Additionally, you can choose the metadata attributes — like document type, version, number of linked files and the author — that are shown alongside the file’s name.
Filing documents within the software is simple and can be done in many ways. You can drag and drop files already on your computer or network, as well as scan documents directly into the system. The Microsoft Office integration also allows you to add documents you are working on in Microsoft Word, Excel, Outlook or PowerPoint with just a click of a button.

Erp? What’s it all about – ask Synergy Software Systems. Dubai

February 18th, 2015

https://www.youtube.com/watch?v=IPERs01GEOM

Although the term mrp was coined by Joe Orlicky back in the 1940s and ERP came along in the late 80s there are still many organizations that don’t truly understand the value of ERP.

While streamlining and automating your financial processes is a huge benefit, that is only one piece to a much larger puzzle.

Successful ERP solutions enable businesses to capture, manage and translate data into business insight from a wide range of activities.

An erp system is not just a typewriter- it makes the right data available in the right context for informed contextual decision making at all levels of the operation.

Both for key business tactical operational decisions, the Sales and Operation plan, the budgets, forecasts and strategies, the short and the long term, erp is the glue that aligns your business processes, plans delegates work, monitors and reports and notifies progress and helps to evaluate changes, threats and opportunities and to manage constraints and priorities

Erp can help create new levels of efficiency and reduce manual tasks through streamlining, and directed process automation, a and exception reporting and dashboards.. It can reduce errors with profiles, policies and templates, and provide more control with workflow processes, and analysis tools.

ERP provides a platform to re-engineer your business processes to fit with best practices, and adapt to changing technology and market demands and opportunities. Understand your real across and how you make profits-which customers and products. What if different scenarios.

Ultimately, ERP is a platform on which to design a better business. Organizations who don’t share this vision for ERP will struggle to reach a solid ROI.

ERP used to be reserved for large organizations, who could afford to take on such an expensive transformation. However, thanks to advances both in technology and infrastructure, and changes in licensing modules, and the emergence of cloud technology ERP solutions are accessible and affordable to businesses of any size through the cloud.

Organizations no longer have to invest half their earnings into hardware and IT staff, and can get up and running much quicker than ever before.

Be open to change

ERP is not about fitting your existing practices to a technology system. While that may apply in some aspects, the goal is really to improve your processes with a system that can enhance their accuracy, automate them, and integrate with your partners and suppliers.

While a budget usually can put a cap on ERP projects, don’t settle for less than what’s possible. There are many ways to utilize ERP when you understand what others have done and what is possible. Don’t buy a Ferrari and drive it in first gear and skimp on servicing and driver training. Don’t spend money on endless reports and customisations to suit every employee’s whim. Be prepared withy our report design, business processes and data – use self elearning resources, get involved early so you can do your own testing, and use consultants for where they can most add value without wasting their time.

Key factors

An ERP implementation can literally transform your business, but also carries a certain level of risk. Projects can fail to reach positive ROI if the following factors aren’t met:
◾Support from senior management
◾Planning: time, roles, scope, budget and process analysis
◾Consultation and support, both functional and technical
◾Go-live process: phased vs. big bang
◾Training, available resources, and user willingness to adopt. ◾Test! Test every aspect of the system with each of your users as much as possible before going live.

Find out why every Synergy project goes live on time to budget- in 23+ years no Synergy project has ever failed to go live and none has ever needed reimplementation.

Ask our customers. Find out why we were awarded highest customer satisfaction by Microsoft.

Gitex end – Synergy Software Systems. Dubai

October 18th, 2014

A very busy week – thank you to the many visitors vendors, customers, friends and the curious. Also a very tiring week and everyone ready for the weekend

Thank you to all the staff who manned the stand, the administrative tram behind the scenes, and those keeping the business going who covered work for their colleagues at the show.

A particular thank you to our partners Computime who joined us on the stand to help present BRSAnalytics for Banking regulatory reporting

For the many visitors from around all around the region interested in our solutions we will be in touch – but please be patient for a day or two there are a lot of you!

What’s next:
17th November 2014 at Microsoft Gulf Offices, we will be holding a morning seminar on BRSAnalytics and up to date information about the latest regional information on regulatory reporting. See for example regulatory reports in the regional Central Bank mandated formats.

In the afternoon we will be holding a Dynamics Ax 2012R3 seminar for the Construction and Property Management sector which will highlight Flex Property module, AEC BIM construction and tools, our localised GCC module for HR and Payroll, and our exciting offerings for BI (Management reporter new features, Atlas6, BI4Dynamcs and an incredible new cross platform app to visualise your Dynamics Ax (and other system) data

We will be running another Management reporter course soon – watch this blog for details.

In December we will also run our annual course on Year end closure for Dynamics Ax-there is always a high demand for this course so book early. New features in Ax 2012 and R3 for example budgets, and encumbrance accounting now also need to be considered.

Gitex 2014 – day 1 with Synergy Software Systems

October 13th, 2014

After the official opening visitor increased through the afternoon-
The 281 inch Tv featured by our neighbours showing our Prophix Corporate Performance Management Software:

Solutions that attracted a lot of interest on day 1:

BRS Analytics – regulatory reporting for banks

Dynamics Ax – Education Admissions module
Dynamics Ax – Middle East Payroll module
Dynamics Ax – Flex property

BI4Dynamics

TCPOS – for retail and restaurants

Handpunch biometric for access control and T@A

AEC construction – BIM and Autocad tools were key points of interest in this amazing construction solution.

Infor Sunsystems – particularly for the hospitality sector

Prophix -Corporate Performance Management (Budget, consolidation, forecast, planning, BI workflow and reporting – one solution for all.)

This was one of the more colourful visitors to our stand.