Archive for the ‘Microsoft Dynamics CRM’ category

Gitex 2018 – Synergy Software Systems

October 15th, 2018

A busy first day got Gitex off to a good start. This leading IT event in the MEA region is showcasing new technologies driving the digital revolution Artificial intelligence Is manifested in the form of robots, and a self driving taxi.

Drop by the Globaiis stand to see Filehold document management or catch up with our staff around the main hall or callus to arrange a meeting, 0097143365589

See this short overview video from Microsoft Gulf https://www.linkedin.com/feed/update/urn:li:activity:6457257933087522816

Microsoft is the fastest growing vendor in the enterprise Software as a Service (SaaS)

October 14th, 2018

A recent report from Synergy Research Group, indicates that Microsoft is the fastest growing vendor in the enterprise Software as a Service (SaaS) market with annual revenue growth of 45%.

The report, covering the year to Q2 2018, also puts Microsoft at number one in market share with 17% of the global enterprise SaaS market, ahead of: Salesforce, Adobe, Oracle and SAP.

The market for SaaS enterprise business applications: customer relationship management (CRM) and enterprise resource planning (ERP), is still relatively small compared to on-premises software deployment accounts for 85% of total enterprise software spending.

Last quarter, the enterprise SaaS market generated $20 billion in revenues, a figure Synergy forecasts will continue to grow strongly “across all SaaS segments and all geographic regions”.

https://www.srgresearch.com/articles

Dynamics 365 with AI and mixed reality on preview

October 14th, 2018

Microsoft has added intelligent functionality to the Dynamics 365 platform released as previews this month,
This includes,
– three Artificial Intelligence (AI) apps deliver out-of-the-box AI functionality which can be applied, extended and customised without the need of in-house AI experts or writing any –code:.
- two mixed reality apps that use HoloLens.

Dynamics 365 AI for Sales
Dynamics 365 AI for Sales offers detailed insights into the sales pipeline and performance of sales teams. Next-step suggestions guide managers and salespeople to optimal outcomes.

Dynamics 365 AI for Customer Service
Dynamics 365 AI for Customer Service enables service managers to reduce support costs by taking advantage of natural language understanding and virtual agents powered by machine learning.

Dynamics 365 AI for Market Insights
Dynamics 365 AI for Market Insights delivers actionable insights across social media and the internet to enable marketing professionals to identify opportunities and react faster.

Dynamics 365 Remote Assist
Dynamics 365 Remote Assist uses the mixed reality capabilities of Microsoft HoloLens to provide a connection point between first-line workers and remote experts. Service personnel onsite can benefit from the knowledge and guidance of experts anywhere in the world through a holographic interface.

Dynamics 365 Layout
Dynamics 365 Layout allows users wearing HoloLens to walk around and manipulate a physical space overlaid with a holographic representation of design and layout.

AI why will it make any difference?

October 1st, 2018

For all the talk around the rise of AI, or Artificial Intelligence, the technology isn’t new. We use AI in our daily lives.

Predictive text is the most visible example.Google searches, Word spellcheck are examples. You frequently text a friend to meet at the mall. You type: “Meet me at the …” Your phone suggests “park” or another common place to meet. Over time, your phone learns, and the suggestions start to prioritize “mall” over other words.

A basic case is that AI:
• takes data,
• analyzes it,
• implements a solution (suggesting the next word),
• evaluates the results (recognizing that you almost always type “bar” with that friend),
• and then repeats the process with improved recommendations based on data.
• Over time, the system grows smarter.

Typically ‘triggers’ to execute a ‘script’ were ways to automate processes. A log fiel is mintored and akey word triggers a support ticket, or runs a script.Over time thje system learns and can predict and run checks before the error happens.
Other examples of AI in everyday life include pricing on ridesharing apps, facial recognition in social media and even non-player characters in video games.

Until recently, the technology was available to a few companies with deep pockets. To take advantage of AI, you had to have a big data center, specialized software and data scientists in house. We’ve reached a tipping point. With cloud-based technology, companies of all sizes can more easily plug into AI-infused applications at a much lower entry cost.
AI is the next big disrupter in many industries.

Let’s look at the wholesale trading industry. Here are two ways you can leverage AI to benefit a business:
Optimize where a team spends their time.
- Imagine the ability to direct your Accounts Receivable team to the late-paying customers that are most likely to respond.
– AI can help distributors differentiate between those who aren’t going to pay and need to be turned over to collections, and those who are more likely to pay with just one phone call.
- AI could also direct a call centre team to focus on certain times of day to increase the likelihood someone picks up the phone. Given the importance of cashflow to distributors, this is a powerful application of the technology.
- The same idea goes for a sales team. With which customers should they be spending more time? AI can identify the data points that influence purchasing, such as whether a prospect downloaded a whitepaper, they have an account exec assigned to them, or they have previously purchased related products.

It could even be something you can’t control, like the weather forecast. If it’s going to be 110 degrees, you can expect an uptick in sales of air conditioning units or parts to fix them in certain geographies. AI can identify these opportunities for salespeople. AI then adjusts those recommendations based on how customers respond, and the cycle continues.

Grow sales and margin with existing customers.
When a customer is checking out on a website, via your call center, at the counter or through another channel, how can you engage them more? Enter AI. For example, let’s say that data show that electrical contractor customers of a particular size regularly buy red, green, white and black 10-gauge copper wire at the same time. So when an electrical contractor of that size selects just red, green and white, a salesperson should be prompted to ask: “Are you forgetting black?” Chances are, the customer will add black wire to the basket.

To identify those relationships, however, and to code them into your system is a lot of work. We can do much of this already with BI analysis and on screen prompts.Add to that the evaluation of whether the offers were effective – how often they were accepted, how often they weren’t (and why) – and adjusting for that on the next sale, or updating sales scripts and offers. It becomes increasingly difficult if not impossible to do that manually across thousands of products.
AI can do this far more quickly and effectively than a human can, and can have a big impact on the top line. A foodservice distributor grew sales volume by 5% nearly overnight after turning on an AI-powered cross-sell and upsell recommendation engine on their website.

This is not just about selling online. Sure Distributors use cross-sell/upsell technology to grow share across their channels. However, they can also provide more meaningful, targeted content to make the customer’s selection process smoother and better informed, to draw his attention to designs or offers that are likely to be of interest, and so on. The ROI can be huge, and it requires very little upfront work by humans.

Pricing software is a more mature application of AI-based technology, determining the optimal price for a particular item based on lost sales, historical sales volume, competitor pricing, and potential for up sell or cross sell or repeat sell. and other data points. Hotels and airlines use revenue yield management. If it’s a business trip they may feel you will spend more in their restaurant on an expense account. I may only book when rates are cheap but I might always eat in house use, pay tv, and order wine with my meal and be a more profitable customer. If my rooms for tonight or my airline seats are less than 50% sold then I might discount heavily to ensure I sell enough to cover costs, but once past 80% I may charge a premium price because you may be desperate with little choice and a few high value sales will make up for the one or two I lose.

If a product has excess stock and is nearing the end of its shelf life, or a cinema is going to be half empty then AI can auto trigger instant sms sales promotions or happy hours but can it learn and predict and better tune the films shown in a given cinema, and whether average clothes sizes are trending bigger, or whether some colours and sizes will sell better in one branch than another and how that correlates with other data, How much is spent on marketing, what other sales are happening nearby, are temperatures going to rise, what si te epxcted change on the exchange rate or inflation rate or oil price and will that affect the number of tourist, and will revised parking fees affect who shows where and when?

is this a Big Brother nightmare, or does it mean that we are going to get better service because what we need to buy is going to be in stock even before we realise we need it.

As new younger generation z employees are hired into purchasing roles, they expect the kind of customer experience that AI-powered technology can deliver. This technology is here now. It’s not just a technical decision. There are real business benefits to using AI, including growing average order size, boosting margins and tightening customer relationships.

Gitex 2018- See Filehold DMS with Synergy Software Systems

September 30th, 2018

Meet us with Globalis to see how advanced cheque scanners and a modern DMS solution work together.

Talk to us about how repetitive automation can help you match hundreds of thousands of invoices, or to reconcile claims, or to reconcile multiple bank accounts.

Let us show you how easy it is to drillback from any key field in any application, back to the source doument and all related documents in Filehold.

Microsoft Ignite agenda insights to the future road map

August 14th, 2018

Microsoft recently published the session list for its annual Ignite IT Pro conference happening at the end of the September. Alook at the topcis gives a clue to its roadmap. There sessionson on the next version of SQL Server. Surface Hub 2 and Surface Go with LTE, Intune and Windows Autopilot, Windows Server 2019. New Remote Desktop services.

Last year, Microsoft used Ignite to highlight AI, intelligent edge and its futuristic quantum-computing technologies but overall the listed sessions, look more down to earth. There are two mixed-reality sessions — including “Visio Immersive,” Almost 100 listed sessions touch on AI . At Inspire Microsoft told partners the “AI Accelerate Kit”would be coming in October and include AI use cases, best practices and “Ethical AI” guidance so that seems lilley to be included.

At Ignite Microsoft will again focus on Microsoft 365,- the bundle of Windows 10, Office 365 and Intune security/management technologies.

Expect to a lot of Dynamics 365 CRM and ERP content — because October is when the next feature update will arrive for the suite of Dynamics products.

There seems to be more developer content: . ASP.NET, Visual Studio Code and Visual Studio 2017, Node.js, and sessions on linux and Docket containers, Progressive Web Apps and MSIX, the new Windows 10 application-packaging technology Microsoft is rolling out.

There are 115 sessions listed for SQL Server /Azure SQL. Mayeb we will get an insight into the successor to SQL Server 2017 — codenamed “Aris,” which is currently in private Community Technology Preview testing.

Microsoft wil lalso show the new the Surface Hub 2 and Surface Go.

Expect Windows Server 2019, Microsoft’s next major release of Windows Server, to be a hot topic -it’s due to start roll out before year end.

https://www.microsoft.com/en-us/ignite

https://www.microsoft.com/en-us/ignite/faq

September 24–28, 2018 | Orlando, Florida

Dynamics 365 October 2018 release – many new features

August 4th, 2018

What to expect from the Dynamics 365 October 2018 release is set out in a 250 plus page document. The coming October update includes more than a hundred incremental updates to: the core Dynamics, Sales, Marketing, Customer Service, Portals, Omni-channel Engagement Hub, Field Service, Project Service, Social Engagement, Finance and Operations, Talent, Retail, and Business Central products and services.

The new Dynamics 365 AI for Sales app, will help sales teams to use technologies, such as call sentiment analysis and warnings about deals being at risk, to take proactive actions. This app will be in public preview as of October 2018.

Expect to see a more tightly integrated Dynamics 365 with Microsoft Teams, SharePoint, LinkedIn, Microsoft Stream video platform, Azure, Azure IoT Central, Outlook together with relationship analytics and predictive lead scoring also in public preview as of October.

Finance and Operations (Dynamics AX, ERP) each feature listed below will be released with general availability
Financial
• Dual currency
• View settlement transactions
• Global number sequences
• Vendor and customer approvals for specific fields
• Data entry dimension values
• Consistent validation actions
• IBAN number validation
• Change cash discounts
• Automatic ledger settlements
• Reverse journal posting
• On-hand inventory report performance
• Simplification through configurable templates
• Enterprise credit management
• Revenue recognition

Operations
• Master planning performance improvements
• Consolidation of planned orders during parallel firming
• Sealed bidding
• Unit of measure
• Public sector enhancements

Globalization
• Russian localization
• Globalization – enhanced configurability
• Regulatory Services, Configuration service
Platform Updates
• Usability and productivity updates
• Personalization improvements
• Additional demo data
• Data resident subscriptions
• Supportability rules
• Test automation support
• Troubleshooting for the document routing agent
• Upgrade automation
• On-premises deployment
• Manage batch jobs

Integration
• Integration with Field Service: Inventory and Projects
• Extend analytical workspaces by mashing up external data with Power BI

Analytics
• BYOD (Public Preview)
• Edit analytical workspaces
• Pin Power BI dashboards to workspaces
• Real-time embedded Power BI Reports

Lifecycle Services
• Dynamics Translation Services API (Public Preview)

Microsoft continues to emphasize the applicability of its HoloLens augmented reality goggles with the company’s business applications. The October 2018 update will feautre integration with Remote Assist, Microsoft’s new hands-free video calling, and Microsoft Layout, which allows space planners to design their spaces.

The Common Data Service, which is part of its “Power Platform,” will also be updated with the October 2018 release.

Dynamics 365 Finance and Operations catch up with the new features

July 30th, 2018

Take a look into the new Dynamics 365 Finance & Operations capabilities mentioned in several of our prior posts that were added during the Business Applications Spring 2018 Launch that help you to engage customers, empower employees, optimize operations, and transform products.

Call Synergy Software Systems – implementing Dynamics from Dubai since 2003.

SQL Server 2016 SP2 CU2, SP1 CU10

July 18th, 2018

Fixes and improvements:
• DAG improvement – automatically seed replicas – when you add a database to an existing AG, SQL Server can automatically seed it across the secondary replicas. .
• AGs – configurable session_timeouts
• AGs – slow transactions with 1 sync and 1 async secondary
• AGs – on cross-data-center AG failover, you get a non-yielding scheduler and a crash
• AGs – queries on secondary take twice as long
• AGs – VSS backups fail on secondary replicas in a Basic Availability Group (which technically you’re not supposed to do, but you can still back up the entire secondary VM, and that’s where the problem looks like it’s coming in)
• AGs – fixing error 19432 for duplicate log blocks
• Log shipping – add support for Transparent Data Encryption by configuring MAXTRANSFERSIZE.
• Dynamic data masking doesn’t
• SSAS crashes when Process Full follows Process Clear –“you will notice that the SSAS may crash.” .
• Memory dump when you merge partitioned temporal tables .
• Stats updates can get a “corrupted index” message and a disconnect
• Assertion error when you add a database
• Slow performance when Query Store is enabled
• Non-yielding schedulers require a reboot – not the most informative KB article ever. “Assume that you have a Microsoft SQL Server 2016 installed.” .

See KB articles for more information . Download SQL 2016 SP2 CU2 and/or SP1 CU10.

https://support.microsoft.com/en-us/help/4341569/cumulative-update-10-for-sql-server-2016-sp1

End of life for SQL 2008 and 2008 r2 is only a year away

July 14th, 2018

On July 9, 2019, Microsoft will end Extended Support, for SQL Server 2008 and 2008 R2hich means no more updates or support of any kind, potentially leaving you vulnerable to security and compliance issues.
Some considerations:
That is only a year away. So time to start planning and to get it into your 2019 budget.
What applications are affected? With what new SQL version are they compatible?
Will you need to rebuy licenses? The SQL license cost is now core based and it might prove lot higher than last time so take the time to consider all options.
Should any of your applications move to the cloud?
Should you also look at upgrades to Hardware? Windows, Office, Exchange, or Business finance/erp systems in conjunction with SQL?
Is now the time to review your security solutions?
Are you going to expand, or implement heavy new processes like consolidation, budgeting, BI in then next 2-3 years?
Is your mobile network growing?

There are major enhancements at QL 2016 sp1 so we recommend you should not consider any version lower than that. By next year SQL 2017 will also have settled down.

To discuss options callus o 0097143365589

SQL Server 2016 Service Pack 2

April 25th, 2018

SQL Server 2016 Service Pack 2 is released. This SP2 release includes the hotfixes from all released 2016 cumulative updates: SQL Server 2016 CU1 through SP1 CU8.

SQL Server 2016 Updates
Each update is linked to its Microsoft knowledge base article with the download and the list of hotfixes included. The dates show the end of support date

SP2 2018/04/24 13.0.5026.0 2026/07/14
CU8 2018/03/19 13.0.4474.0 2019/04/24
CU7 2018/01/04 13.0.4466.4 2019/04/24
CU6 2017/11/22 13.0.4457.0 2019/04/24
CU5 2017/09/18 13.0.4451.0 2019/04/24
CU4 (w/MDS bug) 2017/08/08 13.0.4446.0 2019/04/24
CU3 2017/05/15 13.0.4435.0 2019/04/24
CU2 2017/03/20 13.0.4422.0 2019/04/24
CU1 2017/01/18 13.0.4411.0 2019/04/24
SP1 2016/11/16 13.0.4001.0 2019/04/24
CU9 2017/11/22 13.0.2216.0 2018/01/09 – out of support
CU8 2017/09/18 13.0.2213.0 2018/01/09 – out of support
CU7 2017/08/08 13.0.2210.0 2018/01/09 – out of support
CU6 2017/05/15 13.0.2204.0 2018/01/09 – out of support
CU5 2017/03/28 13.0.2197.0 2018/01/09 – out of support
CU4 2017/01/18 13.0.2193.0 2018/01/09 – out of support
CU3 2016/11/17 13.0.2186.6 2018/01/09 – out of support
CU2 (see note 1 and note 2) 2016/09/22 13.0.2164.0 2018/01/09 – out of support
CU1 2016/07/25 13.0.2149.0 2018/01/09 – out of support
None (RTM) 2016/06/01 13.0.1601.5 2018/01/09 – out of support

Note 1: CU2 has a known issue with Filestream not working when SecureBoot is enabled. If you’re on Windows Server 2016 or Windows 10, and using SecureBoot (which is enabled by default with Hyper-V Gen2 VMs), and your database has Filestream, then either need disable SecureBoot, or skip CU2 for now.

Note 2: columnstore index users should consider the on-demand hotfix update 13.0.2170.0, which includes serious performance and reliability fixes.

Warnin read the bottom note about “Uninstalling SQL Server 2016 SP2 (Not recommended): there some new features which once installed may give issues if you then try to uninstall.

https://www.microsoft.com/en-us/download/details.aspx?id=56836

Dynamics 365 Spring release and v9.2

April 23rd, 2018

We recently posted about Dynamics 365 Spring release and focused on Finance and Operations Enterprise features and enhancements.

Now lets look at the customer engagement apps. We now have the previously mentioned new Unified Interface framework and Customer Service Hub Dynamics 365 for Marketing

D365 for Marketing includes event management, email marketing and lead nurturing capabilities embedded within the Dynamics 365 user interface.

Dynamics 365 for Sales – Professional Licence. In addition to the functionality of the D365 for Sales Enterprise licence, Microsoft will offer a new streamlined licence at a lower price point for sales teams members only need lighter functionality. This new licence type restricts use of custom entities, workflows and forms and excludes some functionality including hierarchies, sales goals, social engagement and mobile offline sync.

Embedded Intelligence. Previously available as a preview feature (formerly called Relationship Insights),
• Relationship assistant helps sales users by letting them know when to: follow up on an email, answer a question, attend a meeting, follow-up with a neglected contact and much more. Alert cards are displayed throughout the application to provide relevant information for the context in which the user is currently working and uses data stored in Dynamics 365 and Exchange inbox and calendar.
• Auto capture with Outlook – analyses emails to find messages relevant to specific accounts and then tracks in Dynamics 365 with just one click
• Email engagement – insights from customer emails so sellers can prioritize the most receptive contacts.

Power BI Insights apps. Microsoft will release a series of embedded Power BI Insight apps tailored to specific business functions beginning with a previous release for Sales Insights. This is expected to include predictive lead scoring and relationship analytics to give a relationship health score calculated from emails and content exchanged, and frequency and level of customer interactions brought together from Dynamics 365, email and social networks.

New App Platform Capabilities

The application platform that sits underneath Dynamics 365 sees a significant change with this release. For Dynamics 365 v9, the legacy XRM framework behind Dynamics is npw merged with an updated version of Microsoft’s Common Data Service (CDS). This uses the same Dynamics code base and with backwards compatibility promised, there will be no obvious change, with existing Dynamics 365 apps continuing to work without any modification.
This means that the same platform that powers Dynamics 365 is also used by PowerApps, Office 365, Power BI and the Common Data Service – now renamed Common Data Service for Apps. CDS for Apps has a boost in functionality through server side logic, improved app building experiences and developer capabilities.

PowerApps. PowerApps together with the platform that powers Dynamics 365 lets you build an app and choose between a Canvas app (using a visual WYSIWYG editor) or a Model-driven app (driven by entities, their relationships & business processes). Both apps can access your data and logic in CDS for Apps.

In addition to server side logic, the latest app building capabilities include:
• Business Process Flows to model process stages and guide users through them
• Sophisticated security model providing row level security and model hierarchies
• Calculated fields that use server side logic to compute values in an entity

These new capabilities enable lightweight mobile apps to be quickly developed for field based staff to collect data and also to create new processes that will natively connect across Dynamics 365 and other Microsoft cloud services. PowerApps P2 now becomes the platform licence for users of stand-alone model driven apps. PowerApps P2 is included with the Dynamics 365 Customer Engagement Plan.

Common Data Service for Analytics. Another CDS for Analytics reduces the complexity of analysing data and extracting insights across standalone business apps and other sources. A new capability in Power BI, Common Data Service for Analytics enables organisations to integrate data from multiple sources and will provide teams with increased access to analytics across all the relevant tdata.

GDPR Microsoft states its Spring 18 release features a series of updates across Dynamics 365 products to address the requirements of the General Data Protection Regulation (GDPR). Visit the Microsoft Trust Center to find tools and auditing reports for managing cloud-data security and compliance within your organisation and to read more about what Microsoft is doing to help its customers comply with this regulation.
Use Microsoft Compliance Manager to get insights into your responsibilities for meeting compliance standards.

GDPR stands for General Data Protection Regulation effective from 18th May 2018 in Europe.
The primary objectives of the GDPR are to give citizens and residents back control of their personal data and to “simplify” the regulatory environment for international business by unifying the regulation within the EU.
As per the ICO, the UK’s independent body set up to uphold information rights, the GDPR applies to “controllers” and “processors”. The definitions of controllers and processes are broadly the same as those under the Data Protection Act. In short, the controller says how and why personal data is processed and the processor acts on the controller’s behalf.

If you are a processor, then the GDPR places specific legal obligations on you. For example, when you/ your organisation / your solution / your product maintains or stores records of personal data and includes processing activities, you will have significantly more legal liability if you are responsible for a breach. These obligations for processors are a new requirement under the GDPR and were not as such in the Data Protection Act (DPA).

For Microsoft Dynamics 365 CRM projects, this is a significant legal obligation. The majority, of Dynamics CRM projects include the storage, maintenance and processing of personal data and will most probably fall under GDPR rules if you have European operations, customers and vendors..

LinkedIn Sales Navigator Integration. Improvements to the integration between Dynamics 365 for Sales and LinkedIn Sales Navigator provides more detail about companies and LinkedIn members synchronised to Dynamics record forms and dashboard including profile pictures.

Web Portal . With the Spring Upgrade, portal search is now extended to knowledge article attachments increasing the likelihood of relevant search results.

Dynamics 365 – 9.0.2 Update. This month icrosoft will begin applying Update 9.0.2 to Dynamics 365 (Online), version 9.0 and higher. This update is focused on reliability and performance improvements as well as some new features. Any updates from version 8.x to version 9.0 are scheduled on or after April 2 will automatically get this update – no change of schedule is needed. For customers already running Dynamics 365 (Online) version 9.0.1 or higher, Microsoft begin deploying this update from April 7 through its normal deployment process. No customer action is needed to deploy this update.

Dynamics 365 Spring 2018 (v9.0.2) licensing guide:

https://mbs.microsoft.com/Files/public/365/Dynamics365LicensingGuide.pdf

#Dyn365FO Spring 18 release

March 24th, 2018

The release is due out in April and brings many new features:

Business productivity
Alerts – Client-based alert functionality enables a user to define alert rules based on business events, such as when an invoice is paid or a customer changes an address.
Optimization advisor – Uses telemetry to analyze customers’ business processes, finds optimization opportunities, uses application data to quantify the opportunities, and then recommends solutions.
Project timesheet mobile - Employees can create and submit project timesheets. The use of saved favorites and the ability to copy from a previous timesheet facilitates rapid, accurate time entry.
Edit default project fulfillment hours – Project resource managers can edit the default hours as part of the project booking fulfillment process.
Reserve project resources past the task end date – Project resource managers can fulfill resources on tasks past the current task planned end date..
Person search report - You can find a person and their personal data in Finance and Operations.
Data sharing for customer and vendor tables –share Data across customer and vendor tables and related tables across multiple legal entities.
One voucher deprecation – One voucher is turned off by default, through a General ledger parameter.

Extensibility and customization
Customizations through extensions only - Migrating customizations from one release to the next has been simplified by moving away from over-layering to the use of extensions.
Extensibility requests - Customers can submit a request to Microsoft for extension support to be added to the product for a needed scenario. The Spring ’18 release enhances this feature by moving it to Lifecycle Services.
Extensible project work breakdown structure – Enables customization of the project work breakdown structure using extensions. This replaces the hierarchical grid control used for the project work breakdown structure with a standard grid that supports hierarchical data.
Embedding PowerApps in workspaces and forms – Use PowerApps to embed data from external sources into Finance and Operations data.
Custom fields - Organizations can add custom fields to tailor their application to their business requirements, using a no-code extensibility experience.

Integration
Integration with Common Data Service (CDS)
Integration with Dynamics 365 for Field Service - Provides data integration to support scenarios where Field Service activities are done outside Finance and Operations, leveraging the data integrator.
Integration with Dynamics 365 for Project Service Automation - Supports scenarios where project and resource management activities are done outside Finance and Operations, and the project accounting activities are done in Finance and Operations, leveraging the data integrator.
Integration with Dynamics 365 for Talent (Public Preview) – Provides data integration of the appropriate HR information into Finance and Operations.

Improved support experiences
Telemetry-based KB recommendation - Telemetry from a production environment can be used to identify the application hotfixes that apply to a tenant.
• KB recommendations when entering a support case - LCS provides telemetry-driven KB recommendations.
Report production outage – Provides a quick and effective channel to escalate issues to Microsoft Support if the services in a production environment are degraded or become unavailable.

Supply chain management
Vendor collaboration – RFQ process – Enhancements make it easy to tell who entered a bid (a vendor or a procurement department).
Partial shipment of a load (split load) - Allows single loads or multiple loads to be fully or partially loaded.
Immediate replenishment of locations – Used during wave execution if allocation fails for a location directive line that has a replenishment template.
Reason codes added to warehouse counting and adjustment – Users can add a reason code when performing counts and when making an adjustment.
Batch balancing enabled for advanced warehousing processes.
Analytical workspaces with embedded Power BI for Cost management – new Cost administration and Cost analysis workspaces

Globalization
India localization – project and upgrade – Users can manage India Goods and Services Tax (GST) for the Project management and accounting module, and AX 2012 customers can upgrade to Dynamics 365 for Finance and Operations.
Enhanced configurability - New features include import and testing scenarios, and also broader support for configurability without coding.
Translation Service - In addition to supporting user interface translation, Dynamics Translation Service (DTS) now supports documentation translation in Microsoft Word and HTML formats (.docx, .html). DTS features can also be accessed directly from various development environments by using the DTS API.
• Regulatory service – configuration (available at the end of April) – Regulatory service targets a no-code programming approach, allowing users to configure electronic reporting formats or tax rules rather than write code for them in the underlying application.
Integration

Servicing, performance, and deployment
Improved delivery of platform and financial reporting updates – Enhancements to how software updates are provided, to improve deployment time and the reliability of servicing.
Upgrade automation – Upgrade automation makes major version upgrades a self-service operation for the customer, using LCS for non-production environments.
Service hardening – Added service monitoring and alerting for core business processes, and improved form load performance of the most commonly used forms.
Lifecycle Services sandbox self-service automation and RDP lockdown.
On-premises deployment updates. Much awaited!

Compliance
General Data Protection Regulation (GDPR) – Investments address the European privacy law’s requirements. Go to the Trust Center to learn more and find resources to help you comply. See our previous posts on the importance of this new legislation.
Accessibility enhancements – Go to the Trust Center to learn about industry-leading accessibility standards.

Finance Insights: Credit and collections

Credit and collections insights provides analytics that help organizations effectively manage their credit and collections processes. It provides:
• Aggregate views of credit and collections across all designated companies.
• Data broken down by company, customer group, and customer.
• Credit overview report.
• Collections report.
• Credit and collections details for a variety of dimensions.
• Predictive analytics to help identify trends.

Lots lots more : Retail, cds, flow, Power bi etc

For more information contact your Dynamics 365 Dubai partner Synergy Software Systems 009714 3365589

Dynamics Finance and Operations Enterprise- new ahshtag for easier search #Dyn365FO

March 24th, 2018

#Dyn365FO. All content on docs.microsoft.com now has the hashtag

SQL 2008 Extended support ends July 2019

March 4th, 2018

A remdnder that Mainstream Support for SQL Server 2008 and SQL Server 2008 R2 ended on July 8, 2014. – Support Lifecycle policy, found in http://support.microsoft.com/lifecycle.

Customers are encouraged to prepare and execute on their upgrade and/or sustained engineering plans as early as possible for these SQL versions. Remaining current on your SQL Server version ensures that your product remains supported per the Support Lifecycle policy. Additionally, your software benefits from the many enhancements, fixes, and security updates provided through the latest releases.

For both SQL Server 2008 and SQL Server 2008 R2, Microsoft will continue to provide technical support which also includes security updates during the duration of extended support. See the table below for extended support end date. Non-security hotfixes for these versions will be offered only to customers who have an Extended Hotfix Support agreement.