Archive for the ‘Microsoft Dynamics CRM’ category

Power BI wave 2 Oct 2019 – what’s new preview

August 18th, 2019

The 2019 release wave 2, 2019 release wave 2 -planned to release in the time frame October 2019-March 2020 – brings to market significant new capabilities to enable digital transformation for businesses. For Power BI, these new capabilities include:
Unified platform for enterprise BI
• Data Protection (Preview)
• Shared and Certified Datasets
• Data lineage capabilities (Preview)
• Open platform connectivity (XMLA Read/Write) (Preview)
• Datasets larger than 10GB in Power BI Premium (Preview)
• Admin usage metrics
• Unattended Power BI template app installation

Self-service analytics for everyone
• New experience for report consumption
• Home customization
• Mobile Home

Gartner recognized SnapLogic as a Visionary in its Data Integration Magic Quadrant

August 7th, 2019

Gartner recognized SnapLogic as a Visionary in its Data Integration Magic Quadrant! This comes on the heels of being recognized as a Leader in three top analyst reports for the best integration platform as a service (iPaaS) solutions – the Gartner Magic Quadrant, Forrester Wave, and G2 Crowd Grid.
We believe these collective recognitions testify to the fact that SnapLogic is unrivaled when it comes to integrating cloud applications and on-premises data in one unified platform.

Gartner commended SnapLogic for:
• Our powerful integration convergence and augmented data integration delivery
• Our easy accessibility to diverse user personas
• Our pricing model simplicity and trial version

Synergy Software Systems is a Middle East partner. . This solution speeds up deployment of complex solutions with multiple jntegrations and significantly improves and simplifies the management and maintenance of integrations.

Whether for EDi to Odette standards for the automotive sector, or for streaming high volumes of data, or for ETL processes to bring data from multiple, enterprise systems into a data lake or Enterprise BI or Corporate performance management system, Snap Logic provides a multitude of pre built “Snap integrations: for a low code, configuration approach to integration.

Synergy Software Systems has provided integrated solutions in the region. Digital revolution is proving new opportunities and challenges. Robotic Processes Automation, Predictive analytics, ML AI, IoT, RFID, cloud services, data lakes, and mobility are now standard components of any solution. However digital revolution also requires agility and rapid robust deployment and ease of update and maintenance. Integration ETL, and streaming data from multiple systems at enterprise scale needs a new ‘productized’ low code approach to integration.

Snaplogic is a key tool for successful agile deployment of Enterprise integration, Corporate Performance management, EDI, BI and RPA solutions.

There are already major clients deploying Snap Logic in the UAE.

To learn more . Call us on 00971 43365589

SQL Server 2016SP2 Cumulative Update 8

August 3rd, 2019

The urgent security update earlier this month is not the only patch for SQL Server 2016 in July,
Microsoft has released SQL. SP2 CU8 (build number: 13.0.5426.0)
• Restores of compressed encrypted backups fail
• Data masking doesn’t
• DAXquery needs memory 200x larger than the database size
• Peer-to-peer replication fails when your host name isn’t uppercase
• QueryStore cleanup can fill the transaction log and cause an outage
•DistributedAvailability Groups cause memory dumps when automatic seeding
• AGreplication stops working due to internal thread deadlocks
•The deadlock monitor can cause an access violation
• Query a view with a union on a linked server,
• Concurrent inserts into a clustered columnstore index can deadlock
•Infiniteloop when FileTable is used for a long time without a restart
•SSAS2016 randomly crashes ( maybe not completely random if they fixed it)
•TransparentData Encryption doesn’t encrypt if it’s restarted mid-encryption

And much more.https://support.microsoft.com/en-us/help/4505830/cumulative-update-8-for-sql-server-2016-sp2

I guess we will get a similar patch for Sp1 but by now you should be on a later patch

Dynamics 365 license changes – from 1 October 2019

July 22nd, 2019

There was a lot of exciting product and technology news form Microsoft’s Inspire event in Las Vegas this month.
Not so inspiring for many of the audience was the announcement of changes in licensing to take effect as early as 1 October this year.

if you are an existing Dynamics 365 customer on the cloud for any app then you are affected, as are those intending to buy.

For now there is no change to on-premise licenses (some D365 apps are only available on the cloud).

Effective October 1 , 2019, Customer Engagement Plan, Unified Operations Plan, and Dynamics 365 Plan
SKUs will be removed from all price lists. Finance and Operations will be split into individual applications – one for Supply Chain Management, and one for Finance. This change will enable customers to purchase suitable core workload application(s) for individual user
needs going forward.

Core workload Business Applications are Sales, Customer Service, Field Service, Project Service Automation, Supply Chain Management, Finance, Retail, and Talent. The current plan offerings for :Customer Engagement Plan, Unified Operations Plan, and Dynamics 365 Plan be removed from all channels and for all licensing segments.

The new ‘ la carte’ approach is user license (USL) based.

Base license: the first Business Application purchased at the standard price.
Attach licenses are the additional USL application(s) at a flat price of:
$20 per Customer Engagement application
or
$30 per Unified Operations application.

• Each Attach license can only be assigned to a user with the prerequisite Base license.
• When purchasing multiple Business Applications, the Base license must be the higher priced license.
• Each user may only have one Base license.
• Attach license:USL application(s) incrementally purchased after the Base license. Users may have
as many Attach licenses as needed.
• Base and Attach licenses are identical in their core capabilities and are only differentiated in price. .

Business Applications that can’t be purchased as Attach licenses:
Core workload Business Applications:
• Project Service Automation
• Marketing
• Talent
Non-core workload applications:
• Customer Insights
• Microsoft Relationship Sales solution
• Sales Insights
• Marketing Additional Application
Customer Service Chat
• Resource Scheduling Optimization
• comprehensive hiring
• Order Lines
• Forms Pro
• All capacity add-ons

Customers seeking one Business Application per user should only purchase a Base license per user.
Single Business Applications priced between $50-$180 are less expensive than Customer Engagement Plan ($115) or Unified Operations Plan ($190) today.

For existing customers there is no immediate change to customers’ existing agreement. They can true up seats at the renewal anniversary as required. At renewal (after the beginning October 2019), customers must renew on the new Attach construct. They must have a qualified Base license for each user and assign the additional Attach licenses to their multiple application users as required. Its possible that someone will be able to use lower cost licenses.

Supply Chain Management, Finance, and Retail apps have a 20-user minimum purchase requirement. There is a difference between CE and CSA licensing in this respect..

There is no change in dual use rights. Dual use rights vary by application.

Power Bi new installers – be ready to change your upgrade scripts

July 20th, 2019

Currently, Microsoft builds and publish 84 different .msi files for installing Power BI – a 32-bit and a 64-bit one for each of the 42 languages it supports/

They have just completed work to wrap these into two installers (32- and 64-bit), which will give users the ability to change the language of the UI and model without having to install a new version.

An enterprise administrator who manages the rollout of Power BI Desktop to users in multiple languages will find this much easier.

You can get the new single installer at https://aka.ms/pbiSingleInstaller, and you still find the separate MSIs for each language at https://www.microsoft.com/download/details.aspx?id=45331.

The MSIs will continue to be available (and updated each month) until the September update, after which only the new single installer will be available.

If you have scripts that pull new versions of Power BI Desktop from the Microsoft Download Center, need to be update to point to the new location before October 1st

SQL Server 2008 and SQL Server 2008 R2 -OUT OF SUPPORT today

July 13th, 2019

SQL Server 2008 and 2008 R2, both of these versions of SQL server go out of extended support with Microsoft today 9th July 2019

Many companies and businesses are still SQL Server 2008 R2 and below. There can be a number of reasons for this, maybe the applications the databases support require an older version of SQL Server, maybe the applications are also coming to the end of life, but the end dates do not match up with the data platform end of support dates.

Sometimes applications are critical to the business and everything works just fine. The business doesn’t want to disrupt the application or introduce any risk by performing a migration to a new version so why change it?

In this situation your data platform is out of support completely. Out of support system attract hackers. Note the previous articles about fines for loss of privacy data to realise how serious this can be

So you should be making plans to migrate your legacy SQL Servers off the unsupported versions. It is likely if you are still on an old database that you are also on an old server and on an old version of Windows. That gives additional risk of failed hard disks, other system vulnerabilities – Meltdown, Spectre? Phishing…….
Investors and insurers are not likely to be sympathetic in such circumstances.

There are many performance and security benefits of upgrade.

If you decide to run on out support software and take the risk associated with running on out of support software. The main advantage of this approach is there is nothing immediate to do. The longer you run on the platform the greater the chances of you encountering a security vulnerability or failing a compliance test.
If anything does go wrong you’ll have no support from Microsoft.
Other software vendors support contracts may also require that you be on a currently supported database

Modernise and upgrade is one of the options that you have available.

You can upgrade your on premises SQL Server or migrate the databases to Azure either as IaaS solution where you run the VM in Azure or even the PaaS Azure SQL database offering

There are number of advantages to upgrading your data platform. You’ll be running your database workloads on an in support data platform, with a long support window. There will likely by new features in the latest and greatest version of SQL Server that you can use to add business value to your application – Availability Groups for example. Also you will likely find people with skills in the later technology, those skills will be more readily available in the jobs market.

There will likely be a different licensing model – the licensing model changed between SQL Server 2008 R2 and SQL Server 2012 – it possible you will have to pay more for you SQL Server licences.

The third option is instead of doing nothing you pay for a custom support agreement. The main advantage here is you can continue to get security updates and therefore potentially remaining compliant. The main disadvantage of this approach is the cost involved, which is typically 75% of the full license costs of the latest version of SQL Server and Windows Server.

Migrate workload to Azure. Microsoft allow SQL Server 2008 and SQL Server R2 VMs running in Azure to have the security updates for free for a further 3 years. So you can migrate your database server to azure and continue to get security updates for free until 2022.

The main advantage of this is you get to keep running the same version of the OS and Data platform, the security updates are free so the cost is minimal \. The disadvantages is you would need to move off premises, if this is not an option for you then you can’t exercise this option and there will still be work in involved in ‘lifting and shifting’ the VM to the cloud.

Whatever you do when support ends for SQL Server 2008 and SQL Server 2008 R2 have a plan

Integration as a Service – ask Synergy Software Systems, Dubai about Snap Logic

July 2nd, 2019

Why do companies like Adobe, AstraZeneca, Box, GameStop, OSN, Verizon, and Wendy’s choose SnapLogic?

They have a problem that many other companies are facing today. On one side, business managers rely more and more on SaaS applications and big data for daily tasks yet IT is responsible for integrating the applications. These business managers need daily access to accurate information but can’t always wait for IT. On the other side, IT is managing multiple projects, including integration requests and is working with far fewer resources. Requests can take weeks or even months to complete and business leaders can’t wait that long, so end up making decisions based on less than perfect data.

The Snaplogic Enterprise Integration Cloud comes with Iris Artificial Intelligence built in. Take away he complexity of dealing with multiple applications, big data, complex APIs, and IoT and abstract it into drag and drop components, all in one platform. SnapLogic’s Iris AI further democratizes the use of data by empowering users from all departments and teams to make data-driven decisions quickly and easily with higher accuracy. Business manager can now do their own analysis with minimal support from IT and make informed, data-backed decisions quickly.

IT people can spend less time building routine integrations and more time helping the business grow. SnapLogic is already helping many businesses with these challenges. GameStop reduced the amount of time it took to build integrations by 83%. Business processes cut across functions and applications. Transform business processes faster and stay focused on managing your business with data-driven insights rather than spend time on writing and maintaining code.

General Electric’s (now Suez Water) employees are 4 times more productive when it came to onboarding partners through its multiple systems.

AstraZeneca has more than 500 users around the world who are performing self-service integrations.

Box has connected 40 applications and is processing more than 15M transactions daily with only 1.5 full-time developers needed to support this volume.

Corporate performance management or Big data analytics from multiple, disparate corporate erp and finance systems, hybrid cloud and on premise integration, migrating to the cloud or to new software versions, IoT, T@A, EAM systems, WMS systems, Payroll systems, there are many integration challenges.

To support your digital transformation call us on 0097143365589

Oman and VAT – Ask Synergy Software Systems to help prepare and update your systems

June 30th, 2019

Oman government representatives have said that the state is looking to implement a 5% VAT regime from 1 September 2019. In 2017,
it signed the Gulf Cooperation Council VAT Framework Agreement, which included: Saudi Arabia, Qatar, UAE, Bahrain and Kuwait. Local media reports in March 2019 quoted a senior official from Oman’s Ministry of Finance as saying that the date of implementation of VAT in Oman is under review. The official reportedly indicated that the target date had been 1 September 2019 but that this is not confirmed, although the intention clearly remains to implement VAT as early as possible. Businesses should take this as a cue to continue their VAT implementation plans in Oman, or restart and reinvigorate those if the work has been put on hold.

A key lesson from our experience of VAT implementation projects in UAE, KSA and Bahrain, across more than 100 companies is that companies that started their VAT planning and implementation projects early had a smoother transition to VAT, than those that waited for the final publication of the domestic law and regulations. A ‘wait and see’ approach backfired on many businesses in the UAE, KSA and Bahrain where there was minimal time between the release of the law and regulations and the go-live date for adequate training, data preparation and testing, and a shortage of resources in the market to cope with the backlog.

There are practical steps to take now. the first is to form an internal VAT working group of key stakeholders to monitor developments in VAT and ensure that VAT is on the Board agenda and is included in budget discussions. The working group will be best placed to negotiate professional services to support implementation, to train end users, and to define test scenarios, etc.

Next ensure there is VAT awareness is key – customers, vendors, and staff. Many in the region have never dealt with VAT, and a solid understanding of the mechanics, scope and terminology of the tax takes time, and that is a necessary foundation for the next steps.

Document your transaction flows . VAT is a transaction tax, with each transaction triggering a potential VAT consequence. This will help you to identify: software changes, processes to update, training needs, data collection needs, commercial document redesign, financial report redesign etc.

Review Contract to ensure they are ‘future proofed’ for the introduction of VAT. For example, to identify whether they include suitable clauses allowing VAT to be charged in addition to contractually agreed prices. The UAE VAT law clearly mandated that communication be sent to all customers within a specific timeline stipulating whether their contracts will be treated as exclusive of tax, failing which customers can dispute the tax being charged in the contract. Therefore, revisiting contractual obligations for both customers and vendors and determining cutover dates, incorporating tax clauses and revising prices and quotations will play a pivotal role to safeguard the business interests of all parties to a contract.

There will be transactions which are closed before the go-live date, and there will be instances where payment is received post the go-live date or where the supply is scheduled post the go-live date, but where the relevant invoices are paid prior to it. Failure to assess and communicate/agree on the VAT impact between all parties to the transaction on such spillover transactions might increase the cost of such transactions and either of the parties may be out of pocket in such scenarios, and there may be unwelcome friction with trading partners, if not managed.

IT infrastructure will be the ‘backbone’ of the VAT compliance function from issuing VAT compliant invoices to producing the VAT return.

Identify VAT resource requirements, particularly external consultants and auditors. Skilled VAT resources are drawn from a diminishing pool of individuals. Take advantage of the experience gained by service providers implementing in Dubai, KSA and Bahrain. There are many wrinkles, not immediately obvious.

Industry associations can raise common issues and concerns with the Ministry of Finance, particularly in advance of the formal publication of the VAT law.

While you can choose to defer VAT implementation be ready to demonstrate to your owners/investors/respective boards and shareholders, that you have done so only after undertaking an appropriate level of due diligence of the likely preparation of the VAT environment. Some key areas include:

Upgrades to ERP systems and user acceptance testing Reporting
Timely VAT registration, (company by company or at Group level?)
Timely Collection of Tax registration numbers for Trading partners
Timely returns, accrual and and payment of taxes
Scoping the need for professional service and selection/references, time for reaching agreement with partners.
Unforeseen penalties
Cash flow management – how will this change? the delayed inflow on account of receipts from customers; outflow after the discharge of tax liabilities on supplies without consideration/deemed supplies (if any); outflow on account of payment to vendors; and additional outflow due to the payment of taxes (net of input tax recoverable) to tax authorities.

Tracking changes in law/ public clarifications

Some businesses in the UAE and Saudi Arabia faced challenges when ERP systems were not implemented in time to capture VAT on transactions or to generate customised VAT payable or receivable reports. The first quarter of the respective VAT regimes required substantial manual effort to properly account for transactions.

Another hurdle was training staff on the upgraded ERP software as well as new reporting standards

In a test system for financial or erp system, for training and requirement scope you could get early familiarity with the Dubai or KSA framework – there are unlikely to be major changes in the Oman framework.

If you current system is largely manual, or has significant limitations then now be the time to plan for upgrade, or reimplementation or a new system. The UAE VAT law has a penalty provision whereby every incorrect invoice can trigger an AED 5,000 fine (approx. OMR 500), irrespective of the value of the invoice. Exposure to these fines can be significant in industries where high volumes of transactions are made per day, for example the retail, utilities and banking industries. Compliance depends on a robust system and operations preparedness. The audit trail of the process, and other documents, help to ensure correct and timely filing of the returns as well as avoiding any unwarranted penalties.

Businesses across the globe tend to see a fall in demand where the display prices on products do not include VAT, specifically in the case of products which are price sensitive. The implementation of a new indirect tax law will have an impact on turnover and consumer preferences. Some prices ma need to be rounded up or down. You may need to show VAT separately, item by item on a receipt or invoice – is your software able to do that?

Given that the potential VAT rate in Oman may vary between 5 per cent, exempted, non-taxable and zero-rated, businesses should ascertain the price impact of VAT on imports which are recoverable and non-recoverable, final product pricing and alternative sourcing if imports are expensive, and vice versa.

June 24th, 2019

Guides is a new solution that works with Microsoft applications based on HoloLens (and, increasingly, mobile and tablet devices) in mixed reality, in four core areas: remote assistance, training, collaborative visualization, and contextual data access, (‘your data in your space’.)

Guides, trains people on how to correctly work with assets in a real-world setting.

Guides can display 3D visuals, training materials, and interactive tasks through HoloLens. It is intended to train workers and measure their performance. It has the ability to capture and store data on their usage history via the Microsoft’s Common Data Service – or in other apps that consume CDS data like Dynamics 365 Field Service or Finance and Operations.

SQL Server 2008 and SQL Server 2008 R2 – end of life July 9, 2019 -ask Synergy Software Systems

June 23rd, 2019

Microsoft has previously announced that SQL Server 2008 and SQL Server 2008 R2 will reach end of life on July 9, 2019.

This means that in less than a month, Microsoft will no longer release regular security updates for the product.

There are several reasons this is important to you.
• Attacks against software products of all types are common and ongoing. With Microsoft SQL being such a prevalent platform, attacks against it are ubiquitous, and it’s important to keep your database platform up-to-date with the latest Microsoft security patches.
• Many compliance requirements dictate that you must be running currently supported software.
• As Microsoft drops support for a product, many third-party applications may also discontinue support for their products running on those platforms.

So, if you are still running SQL Server 2008/2008 R2, then what are your options?

1.Upgrade to a newer version of SQL.
SQL 2019 is in preview release as of this writing, so the current production version of SQL Server is 2017. Its end of life will be October 12, 2027.
Evaluate your applications and databases to make sure they are compatible e.g. Dynamic Ax 2012 is not supported beyond SQL 2016

Plan a migration for either on-premises or cloud. A move to an Azure SQL Database Managed Instance, will not require you to upgrade in the future. By choosing this option, you will also gain access to new features which have appeared in the latest SQL Server versions. However, it only offers subset of SQL features so you need to be sure it will support your application and use.

2.Migrate to Azure to receive three more years of Extended Security Updates for SQL Server 2008/2008 R2. If you need to stay on the same SQL code base for a bit longer, Microsoft will allow you to rehost your SQL 2008 environment in Azure and still provide you with security updates for an extended period. There is no extra cost for the extended updates beyond the standard Azure VM rates.

3.Purchase extended support. Microsoft allows customers with an active Enterprise Agreement and Software Assurance subscription to purchase and receive three years of Extended Security Updates for SQL Server 2008/2008 R2. The annual outlay for the updates is 75% of the full license cost.

4.The least desirable option is to stay where you are and pray. If circumstances prevent you from moving forward now, then at minimum you should:
• Recognize and account for the risk;
•Plan and budget for a transition as soon as possible;
•Re-evaluate your security and tighten it as much as possible.

Microsoft provides guidance for handling the end of support of SQL Server 2008/2008 R2 at https://www.microsoft.com/2008-eos.

Of course, Synergy is ready to help you to evaluate and to progress to the next level. 0097143365589

If you are running newer versions of SQL Server, then here are their End-of-Life dates.
•SQL Server 2012 – July 12, 2022
•SQL Server 2014 – July 9, 2024
•SQL Server 2016 – July 14, 2026
•SQL Server 2017 – October 12, 2027

Windows Server 2008 and 2008 R2, support is coming to an end.

June 23rd, 2019

Sometimes lifecycles end because of age or workload and other times they expire due to vendor support.
In the case of Windows Server 2008 and 2008 R2, Microsoft announced that Extended Support will end on January 14, 2020.

Microsoft provides: Mainstream Support, Extended Support, and Beyond End of Support.

Mainstream Support

Mainstream Support is Microsoft’s first phase of support and lasts five years. It includes the following benefits:
• Incident support (no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims)
• Security update support
• Ability to request non-security updates

Extended Support

The Extended Support phase follows Mainstream Support, and also lasts five years. The key features of Extended Support are:
• Paid support
• Security updates at no additional cost
• Ability to request non-security updates (available only via Unified Support, a new model of support that offers comprehensive support that covers your entire organization)
• Microsoft will not accept requests for warranty support, design changes, or new features during the Extended Support phase.

Beyond End of Support

The Beyond End of Support phase is the final phase of the product lifecycle and lasts for three years. Here are the key things to remember.
• Request to change product design and features are not available
• Security updates are available only with the purchase of the Extended Security Update Program for up to three years. This typically costs 75% of the on-premises license cost annually.
• Technical support is provided when you purchase Extended Security Updates and have an active support plan in place on the product that has moved beyond the Extended Support date.

Server 2008 and 2008R2 are moving out of the Extended Support phase on January 14, 2020. From that date on,
non-security updates will no longer be available,
security updates will be available only if you pay for the Extended Security Update Program,
and other vendors will diminish their support of this operating system version.
If you are not prepared, then this will leave your environment open to security holes, application instability, and support restrictions.
If you have not already planned for this then now is the time to get it into your budget for first thing next year.

Synergy certifications

June 22nd, 2019

Happy to announce that our Gold partnership with Microsoft has been confirmed again for the next 12 months.

Recently we have also certified consultants in ABBY the industry leading OCR software.

Earlier in the year we became a gold partner with UIPath the market leading Robotic Process Automation solution, for which Synergy has more than 50% of the certified consultants in the region.

This is part of our commitment to deliver professional service for digital transformation to our clients.

Major SQL updates don’t skip – SQL Server 2016 SP2 CU7 and SQL Server 2017 CU 15

May 26th, 2019

This week, Microsoft released two major updates.

SQL Server 2016 SP2 CU7 has multiple fixes including:

• Filtered index corruption
• Access violations in sys.dm_exec_query_statistics_xml, sys.dm_hadr_availability_replica_states, sys.availability_replicas, sys.dm_db_xtp_hash_index_stats, sys.fn_dump_dblog, sys.dm_db_xtp_checkpoint_files
(I.e. if you monitor your servers, which you should, then you should apply this CU to avoid problems caused by the monitoring tool’s queries)
• AG failover fails
• Incorrect query results on columnstore indexes, and also this

SQL Server 2017 CU 15 has even MORE fixes, read the full list. https://support.microsoft.com/en-us/help/4498951/cumulative-update-15-for-sql-server-2017

Note also, that from SQL Server 2017, the Analysis Services build version number and SQL Server Database Engine build version number do not match

There are some CUs you might be tempted to skip because they don’t affect you. These releases will affect a wide range of features and you should plan to apply these sooner than later.

General Availability of Unified Service Desk 4.1

May 22nd, 2019

Many new features.

https://blogs.msdn.microsoft.com/usd/2019/03/08/public-preview-of-unified-service-desk-4-1/

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/admin/whats-new-unified-service-desk-administrators?view=dynamics-usd-4.1

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/unified-service-desk/what-s-new-in-unified-service-desk?view=dynamics-usd-4.1

Unified Service Desk has an annual release cadence for the major version upgrades. Customers on Unified Service Desk 3.2 or a lower version, should plan to migrate to the latest/supported release of Unified Service Desk. Some features of earlier versions will be deprecated from earlier versions ofUnified Service Desk

Going forward, Unified Service Desk will support the last three releases (N-2 format). On the release of the next version of Unified Service Desk, the oldest supported version will be deprecated. For example, with the release of Unified Service Desk 4.2, Unified Service Desk 3.3 version will stand deprecated.1.) Unified Service Desk 3.2 and any lower versions

Hosted controls
• Hosted Control and Web Hosted Application of CCA Hosted Application
For the CCA Hosted Application type of hosted control, there are four types of Hosted App Type. Out of those, Hosted Control and Web Hosted Application are deprecated.

If you are using Hosted Control Hosted App Type of CCA Hosted Application, then use the USD Hosted Control type of hosted control.

Similarly, for Web Hosted Application Hosted App Type, use the Standard web application type of hosted control. The Web Hosted Application uses the paradigm of UII Web Application Adapter (UII action protocols) to talk and interact with Unified Service Desk. With the direction to use the Standard web application type of hosted control, use RunScript actions.

CRM Dialog hosted control
The CRM Dialog hosted control type is used to work with Dynamics 365 for Customer Engagement apps dialog. Microsoft is deprecating the CRM Dialog hosted control. As an alternative to Dialogs, use Business Process Flows or Canvas Apps.
In the Unified Service Desk, either use Unified Interface page ,or Standard Web Application type of hosted control. https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/important-changes-coming#dialogs-are-deprecated

•Interactive Service Hub Page hosted control
The Interactive Service Hub Page hosted control is used to host interactive service hub forms within Unified Service Desk. Upgrade to Unified Interface forms and use the Unified Interface Page hosted control.

end-of-life for Dynamics Field Service (online) legacy versions by February, 2020

May 22nd, 2019

Last week Microsoft announced the retirement of all legacy versions (web client and mobile) of Dynamics 365 for Field Service (online) by the end of February, 2020. This change aims to provide all users access to the latest capabilities and improvements, and offer a better support experience.

All customers must update to Field Service version 8.x by February, 2020

These versions are impacted:
• Field Service web client versions 7.x and 6.x
Field Service mobile (2017) on all platforms including iOS and Android

Regular updates on these versions will continue until October, this year and Microsoft will continue to provide support until December, 2019.

This change does not impact Dynamics 365 for Field Service (on-premises) versions.

Most of the Recent improvements are only available in Field Service version 8.x onwards, so organizations using earlier versions are missing out on new capabilities such as:
• Improved scheduling experiences
• Improved IoT scenarios and enablement
• Multi-resource work orders
• Crew scheduling
• Pools
• Facilities-based scheduling
• Geo-fencing
• SLA improvements
• Entitlements
• and more…

Field Service 8.x has been available via opt-in on the insider portal (https://experience.dynamics.com/insider) since last August. There are significant changes to the user interface as part of the move to the Dynamics 365 Unified version. https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/about-unified-interface

Consider:
• Do not install this directly on your production environment. This upgrade should initially be done in a non-production environment with change management and release controls.
We don’t anticipate any breaking changes, but i test to ensure that no customizations are impacted by the upgrade process. Run the Solution Checker to assess potentially problematic customizations.
• Field Service version 8 relies entirely on the Unified Interface. All navigation is controlled by model driven apps.
Field service version 7 had significantly different navigation which will no longer be available when using Field Service.
• Field Service mobile in version 8 takes advantage of the new Field Service Mobile app and a new mobile project.

Use of previous project templates or mobile apps, including Field Service Mobile (2017) and Field Service Mobile (2016), on Field Service version 8 is not supported.

Plan to follow Microsoft’s detailed steps to build a derivative mobile project against the new project template and then move your mobile users to the new app.

• Update internal documentation and conduct internal training to manage the organizational impact of changes from the navigation, mobile app, and any potential functionality impacts discovered by testing or the Solution Checker.

• Once ready, enable on your production environments.

Note. There is a trials version. When Field Service is not installed on an org, then you can install the Field Service Trial from App Source. However, do not attempt this on an org with Field Service version 7 because this install will fail. It is blocked by Microsoft to protect organizations from accidentally upgrading to the latest version, without an understanding of the impact of this upgrade.