Archive for the ‘Microsoft Dynamics CRM’ category

Dynamics 365 Finance and Operations on-premise v 8.1 – ask Synergy Software Systems

December 3rd, 2018

Microsoft published last month that version 8.1 was released for on-premise version of D365FO.

https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/migration-upgrade/on-prem-version-update-policy?toc=/fin-and-ops/toc.json#dynamics-365-for-finance-and-operations-on-premises-release-dates.

Synergy has completed the upgrade, and also upgraded its D365 Payroll and HR admin modules for this new release and for the latest kernel..

Note: All customers must be on the latest version of Finance and Operations by April 30, 2019. However, Microsoft will make an exception for customers who have unfulfilled extension requests that have been submitted to Microsoft. Those customers can be on version 7.3 until April 2020.

Layered code is not supported after version 7.3

See:
docs.microsoft.com/…/apply-updates-on-premises
docs.microsoft.com/…/redeploy-on-prem

https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/migration-upgrade/upgrade-latest-update

If you need proven expertise toupdate your D365 from v 7 then contact U.A.E. Dynamics partner Synergy Software Systems 0097143365589.

Shared Access Signature (SAS) token authorization model and Dynamics 365 systems

November 29th, 2018

In November 2018, all ACS components were permanently shut down. This affects all requests to the service i.e. those fail. This includes the Access Control management portal, the management service, secure token service, and token transformation engine rule. Microsoft made changes to Azure Service Bus that affect Microsoft Dynamics AX 2012 Azure connector, and impact email workflow approvals, companion/mobile applications, and vendor portals. It also affects any other application or service that uses Access Control Service (ACS).

If for example you use Dynamics AX 2012 mobile or tablet applications for time and expense management, and/or approve workflows via email, then be aware of the changes to Azure Service Bus. The Microsoft Dynamics AX 2012 Azure connector uses the Access Control Service (ACS) for user authentication. The management of authorization rules is managed inside by the Azure Active Directory Access Control Service (ACS), and the tokens obtained from ACS are then passed to Service Bus to authorize access to functionality in AX.

ACS is now replaced by Shared Access Signature (SAS) token authorization model. A shared access signature (SAS) provides you with a way to grant limited access to objects in your storage account to other clients, without exposing your account key. A shared access signature provides delegated access to resources in your storage account. With a SAS, you can grant clients access to resources in your storage account, without sharing your account keys. This is the key point of using shared access signatures in your applications–a SAS is a secure way to share your storage resources without compromising your account keys.

To continue using email workflow approvals, mobile applications, and other Dynamics AX features, if you have nit already done so then you will need to migrate your components previously using Access Control Service (ACS) to Shared Access Signatures (SAS). This token model is provided directly by Service Bus and can be used without any intermediaries through access to the SAS rule name and rule key.

https://docs.microsoft.com/en-us/azure/active-directory/develop/active-directory-acs-migration

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/walkthrough-update-service-endpoint-acs-sas-authorization

Dynamics 365 Finance and Operations is to add EAM next year- ask Synergy Software Systems

November 27th, 2018

Microsoft is targeting the October 2019 release i.e, a year away,to offer enterprise asset management (EAM) natively to Dynamics 365 for Finance and Operations (D365FO) using the solution from ISV partner Dynaway The company “will be making it available natively” in D365FO, writes GM Muhammad Alam. Microsoft acquired the rights to the solution rather than purchasing the company or the IP. The EAM solution, includes asset tracking, preventive and predictive maintenance, spare parts tracking, and analytics..

This move provides a springboard for further AI-focused updates in the EAM space to bring together Dynamics 365, Power Apps, Power BI, IoT, MR applications, and Machine Learning. An EAM solution also complements the Dynamics 365 for Field Service application –so I expect the same integration there that they are planning for integrating CRM PSA and Dynamics 365 Finance and operations Project Accounting.

Other recent acquisitions include enterprise credit management and catch weight.
Synergy Software Systems has implanted and supported EAM and asset tracking solutions in the region for over 20 years.

For more information on dynamics 365 for Finance and Operations contact Synergy Software Systems, Dubai your U.A.E. Dynamics partner since 2003.
call: 0097143365589

RPA certifications for Synergy Software Systems, Dubai

November 25th, 2018

I am pleased to announce that following extensive training over recent weeks two of our consultants have already achieved certifications.

If you have an ROA project in mind and need support for your project from a proven, local. UAE partner then please call Synergy Software Systems on 0097143365589

Microsoft to open two Data centres in S Africa at the end of 2018

November 25th, 2018

18 months ago Microsoft said it would deliver two new data centres one based in South Africa North in Johannesburg and South Africa West in Cape Town.
Microsoft South Africa’s Director of Commercial Partners, Lionel Moyal, recently announced, while speaking to entrepreneurs and startups at the Global Entrepreneurship Week 2018 in South Africa. that the two Azure datacenter regions are due to go live “within weeks” at the end of 2018. Calling the centres “a cloud for Africa”, he noted that “latency will not be an issue any more.” Lionel encouraged workers to skill up in cloud technologies, machine learning, AI, mobile technologies, development tools, noting that he expected South Africa to add 112,000 IT specific jobs by 2022.

The announcement follows Amazon saying in October 2018 that AWS was to open Data Centers in South Africa by 2020.

Microsoft Kaizala – secure mobile chat app for the U.A.E. mobile enterprise -ask Synergy Software Systems

November 21st, 2018

What is Microsoft Kaizala?
A disconnected value chain hinders productivity, slows down decision making, prevents the ability for insights to surface from the field, and creates potential for customer dissatisfaction. Today’s workplace extends well beyond organizational boundaries, and there is an increasing need to connect your entire business value chain, including your Firstline workers, vendors, partners, suppliers, and customers..

Today, consumer messaging apps are often used between people across the value chain, but this poses security, privacy and compliance risks to company data. Microsoft Kaizala aims to solve a lot of these challenges, especially in mobile-first, developing markets.

Microsoft Kaizala is a simple and secure mobile chat app for work, with easy sign-up using just a phone number.
It enables networks of people to connect and coordinate work across their roles, spanning Firstline workers, vendors, partners, suppliers, customers, and citizens. Many organizations are already doing amazing things with Kaizala.

Communicate across dynamic networks: Kaizala supports diverse group types such as: hub and spoke, hierarchies, and public groups – which model the
communication needs of your organization. Use it to connect with your customers and partners or your Firstline workers. Temporal and geo-fenced groups make the set-up and discovery of groups easy, and large group size of up to 1 million users enables scenarios such as government-to-citizen communication.

Digitize business processes to coordinate work and gather field insights: Across every business, there is valuable data that originates at the front lines and out in the field, from sales metrics, to customer experience and operational insights. The problem is that much of it is either still paper-based or not getting recorded at all. Kaizala makes it. Gather field insights in mobile-first, dynamic environments with built-in actions such as surveys, polls, jobs and more.

Integrations with Office 365 services such as Power BI and Microsoft Flow allow you to quickly build customizable business workflows that use Kaizala’s chat interface. Kaizala allows you to integrate with existing applications and systems so you can connect your business end-to-end and digitize manual, paper-based procedures.

The built-in reports on the management portal let you visualize and analyse the data – giving you real-time insights into your business and helping drive day to day efficiencies. You can also build custom cards to support your line of business tasks using Kaizala aggregation service.

Manage and secure your data: Kaizala is served from the hyperscale global network of Azure datacentres and data is encrypted at rest and in-transit. Advanced IT administration capabilities with the Kaizala management portal allow business owners to view reports, create and manage groups, define group policies etc. Kaizala supports key compliance standards such as ISO 27001, SOC2, HIPAA, GDPR and more.

How do I get access to Kaizala?
Customers that are currently licenses on Office 365 and Microsoft 365 Business products (Office 365 Business Essentials, Office 365 Business, Office 365 Business Premium and Microsoft 365 Business) in eligible 28 markets* will be able to utilize Microsoft Kaizala starting mid-November.

Kaizala is now turned on by default in these products, with the ability for tenant administrators to opt out. A more detailed on the communications timeline is found below:
• Communications sent to tenant administrators letting them know about the Kaizala backfill (end October)
• Message Center Admin comms (11/5)
• Blog post on the Kaizala Microsoft Tech Community, outlining the product value prop, availability with Office 365 and how to access the product
• Kaizala backfilled in SMB tenants (Mid-November)

What next?
Contact your UAE Microsoft 365 partner Synergy Software Systems 0097143365589
Download the Kaizala mobile app for free from Google Play Store or App Store

ROI On Microsoft Dynamics

November 14th, 2018

what’s the true return on investment (ROI) for an average Dynamics 365 deployment?”

Thanks to a newly released independent analysis from Nucleus Research, we can reveal the answer:

For every dollar spent, companies realize an average of $16.97 in returns.

According to the report summary, “this is significantly higher than the average for both enterprise resource planning (ERP) and customer relationship management (CRM), which deliver, on average, $7.23 and $8.71 respectively. Nucleus found that companies taking advantage of Microsoft’s investments in cloud and usability, as well as integration and analytics, were able to achieve significant returns by increasing productivity and revenues and reducing costs.”

The report dives in the value drivers for the cases, and revels that the common elements to the financial success of deployments include:

• The ability to integrate Microsoft solutions with existing applications and data sources
• The enablement of new lines of business, such as cross-selling and up-selling with field service
• A focus on a standardized, easy-to-use user interfaces—the familiar Microsoft look and feel that can help speed up onboarding and user adoption
• Cost savings and greater innovation realized by deploying cloud-based Microsoft business applications
• The focus on improving user productivity by automating, or standardizing, repeatable manual processes

The report is a fascinating read that we invite you to explore on your own. If you are interested in investing in the modern Dynamics enterprise system system then contact Synergy Software Systems and we will send you a copy.

0097143365589

End of Support for SQL Server 2008 and 2008 R2 on July 9, 2019

November 2nd, 2018

End of Support for:
- SQL Server 2008, and 2008 R2, on July 9, 2019
and
- Windows Server 2008, and 2008 R2, on January 14, 2020

Risks with an outdated data platform include:
• Non-compliance with GDPR and other market standards
• Exposure to unexpected attacks and security breaches
• Higher costs and inefficient data management
• Incompatibility with modern releases of business applications
• Missed opportunities for innovation and business intelligence

Options:
Upgrade to SQL 2012 or 2017
Ask us about our Advanced SQL database tools – and our special discounted bundled price offer to year end to support GDPR compliance.

Migrate to the azure cloud platform
If it also time to upgrade your servers then now might be a good time to look at a move to the cloud.

Azure Hybrid Benefit
• Save up to 40% on windows Server with Azure Hybrid benefit
• Save up to 55% on migration to Azure SQL database with Azure hybrid benefit
• Go at your own pace – move a few workloads or entire datacenters
• Maximize your investment in Microsoft software.

Paths to Upgrade and Stay Protected
Migrate apps to Azure VMs: get free extended security updates for Windows Server 2008 and 2008 R2 VM’s for 3 years after deadline.

Migrate Data to Azure managed instances or VMs
Azure SQL Database Managed Instance offers a version-free option.
Get free Extended Security Updates for SQL Server 2008 and 2008 R2 in Azure VM’s for three years after the deadline

Modernize when ready
Upgrade in Azure when ready
Or transform apps and data with Azure services

To reduce the cost of on premise servers ask about our Firewall Solutions that provides may other integrated features. Reduce the number of servers needed and the cost of supporting multiple server systems, vpn, sms, ftp, anti virus, and more all in one solution.

To discuss your options contact Synergy Software Systems a Microsoft partner since 1993.
If you are considering a Microsoft Dynamics solution on the cloud then when comparing costs do’t forget that the subscription includes not only the hardware platform but also the significant cost savings of the database, Windows server, and firewall and anti-malware software licenses, but also the savings in server rooms and electricity boils both to power the servers and the server room air conditioning. Nor is there any extra cost is for license enhancements fee for continuous upgrade versions of the ljcences. That also redcues yoru GDPR compliance challenges.

If your SQL database, or your servers, or your Windows Server licenses are due for renewal, or its time to move an any time anywhere, any device new business system then call Synergy Software Systems to discuss your options

Microsoft partner since 1994
Dynamics Partner since 2003

SQL 2014 SP3 now released

November 1st, 2018

Fixes include:

• Less TempDB contention
• Improved memory grant diagnostics using Extended Events
• Trace flags show up in query plans
• Wait stats, CPU time, elapsed time show up in query plans
• Query_hash and query_plan_hash data types now match between XE and DMVs
• Scalar UDF stats show up in query plans
• Row goals show up in…oh, you get the point
• Unified showplan schema for all supported versions
• MAXDOP hint for creating and updating statistics
• Faster restores on disks with 4K sectors

Digital transformation with Dynamics 365,

October 28th, 2018

Microsoft Dynamics 365 business applications enable you to accelerate digital transformation within your organizations.

Join Mike Ehrenberg, Technical Fellow, Microsoft, and Brenda Bown, General Manager, Business Applications Product Marketing, along with leaders from the engineering team, including Muhammad Alam, General Manager, Dynamics 365 for Finance and Operations and Laurel Reitman, General Manager, Dynamics 365 for Talent, to get an overview of the latest innovations coming to market in the October 2018 release of Dynamics 365.

This session showcases capabilities that enable you to drive deeper customer relationships, to optimize operations, to engage employees, and to use data and AI to adapt to the changing market and capture new opportunities.

To learn more, contact Synergy Software Systems based in Dubai since 1991, implementing Dynamics solutions for enterprise companies in the Middle East and Africa since 2003.
Synergy Software Systems
Working together
00971 4 3365589.

Gitex 2018 – Synergy Software Systems

October 15th, 2018

A busy first day got Gitex off to a good start. This leading IT event in the MEA region is showcasing new technologies driving the digital revolution Artificial intelligence Is manifested in the form of robots, and a self driving taxi.

Drop by the Globaiis stand to see Filehold document management or catch up with our staff around the main hall or callus to arrange a meeting, 0097143365589

See this short overview video from Microsoft Gulf https://www.linkedin.com/feed/update/urn:li:activity:6457257933087522816

Microsoft is the fastest growing vendor in the enterprise Software as a Service (SaaS)

October 14th, 2018

A recent report from Synergy Research Group, indicates that Microsoft is the fastest growing vendor in the enterprise Software as a Service (SaaS) market with annual revenue growth of 45%.

The report, covering the year to Q2 2018, also puts Microsoft at number one in market share with 17% of the global enterprise SaaS market, ahead of: Salesforce, Adobe, Oracle and SAP.

The market for SaaS enterprise business applications: customer relationship management (CRM) and enterprise resource planning (ERP), is still relatively small compared to on-premises software deployment accounts for 85% of total enterprise software spending.

Last quarter, the enterprise SaaS market generated $20 billion in revenues, a figure Synergy forecasts will continue to grow strongly “across all SaaS segments and all geographic regions”.

https://www.srgresearch.com/articles

Dynamics 365 with AI and mixed reality on preview

October 14th, 2018

Microsoft has added intelligent functionality to the Dynamics 365 platform released as previews this month,
This includes,
– three Artificial Intelligence (AI) apps deliver out-of-the-box AI functionality which can be applied, extended and customised without the need of in-house AI experts or writing any –code:.
- two mixed reality apps that use HoloLens.

Dynamics 365 AI for Sales
Dynamics 365 AI for Sales offers detailed insights into the sales pipeline and performance of sales teams. Next-step suggestions guide managers and salespeople to optimal outcomes.

Dynamics 365 AI for Customer Service
Dynamics 365 AI for Customer Service enables service managers to reduce support costs by taking advantage of natural language understanding and virtual agents powered by machine learning.

Dynamics 365 AI for Market Insights
Dynamics 365 AI for Market Insights delivers actionable insights across social media and the internet to enable marketing professionals to identify opportunities and react faster.

Dynamics 365 Remote Assist
Dynamics 365 Remote Assist uses the mixed reality capabilities of Microsoft HoloLens to provide a connection point between first-line workers and remote experts. Service personnel onsite can benefit from the knowledge and guidance of experts anywhere in the world through a holographic interface.

Dynamics 365 Layout
Dynamics 365 Layout allows users wearing HoloLens to walk around and manipulate a physical space overlaid with a holographic representation of design and layout.

AI why will it make any difference?

October 1st, 2018

For all the talk around the rise of AI, or Artificial Intelligence, the technology isn’t new. We use AI in our daily lives.

Predictive text is the most visible example.Google searches, Word spellcheck are examples. You frequently text a friend to meet at the mall. You type: “Meet me at the …” Your phone suggests “park” or another common place to meet. Over time, your phone learns, and the suggestions start to prioritize “mall” over other words.

A basic case is that AI:
• takes data,
• analyzes it,
• implements a solution (suggesting the next word),
• evaluates the results (recognizing that you almost always type “bar” with that friend),
• and then repeats the process with improved recommendations based on data.
• Over time, the system grows smarter.

Typically ‘triggers’ to execute a ‘script’ were ways to automate processes. A log fiel is mintored and akey word triggers a support ticket, or runs a script.Over time thje system learns and can predict and run checks before the error happens.
Other examples of AI in everyday life include pricing on ridesharing apps, facial recognition in social media and even non-player characters in video games.

Until recently, the technology was available to a few companies with deep pockets. To take advantage of AI, you had to have a big data center, specialized software and data scientists in house. We’ve reached a tipping point. With cloud-based technology, companies of all sizes can more easily plug into AI-infused applications at a much lower entry cost.
AI is the next big disrupter in many industries.

Let’s look at the wholesale trading industry. Here are two ways you can leverage AI to benefit a business:
Optimize where a team spends their time.
- Imagine the ability to direct your Accounts Receivable team to the late-paying customers that are most likely to respond.
– AI can help distributors differentiate between those who aren’t going to pay and need to be turned over to collections, and those who are more likely to pay with just one phone call.
- AI could also direct a call centre team to focus on certain times of day to increase the likelihood someone picks up the phone. Given the importance of cashflow to distributors, this is a powerful application of the technology.
- The same idea goes for a sales team. With which customers should they be spending more time? AI can identify the data points that influence purchasing, such as whether a prospect downloaded a whitepaper, they have an account exec assigned to them, or they have previously purchased related products.

It could even be something you can’t control, like the weather forecast. If it’s going to be 110 degrees, you can expect an uptick in sales of air conditioning units or parts to fix them in certain geographies. AI can identify these opportunities for salespeople. AI then adjusts those recommendations based on how customers respond, and the cycle continues.

Grow sales and margin with existing customers.
When a customer is checking out on a website, via your call center, at the counter or through another channel, how can you engage them more? Enter AI. For example, let’s say that data show that electrical contractor customers of a particular size regularly buy red, green, white and black 10-gauge copper wire at the same time. So when an electrical contractor of that size selects just red, green and white, a salesperson should be prompted to ask: “Are you forgetting black?” Chances are, the customer will add black wire to the basket.

To identify those relationships, however, and to code them into your system is a lot of work. We can do much of this already with BI analysis and on screen prompts.Add to that the evaluation of whether the offers were effective – how often they were accepted, how often they weren’t (and why) – and adjusting for that on the next sale, or updating sales scripts and offers. It becomes increasingly difficult if not impossible to do that manually across thousands of products.
AI can do this far more quickly and effectively than a human can, and can have a big impact on the top line. A foodservice distributor grew sales volume by 5% nearly overnight after turning on an AI-powered cross-sell and upsell recommendation engine on their website.

This is not just about selling online. Sure Distributors use cross-sell/upsell technology to grow share across their channels. However, they can also provide more meaningful, targeted content to make the customer’s selection process smoother and better informed, to draw his attention to designs or offers that are likely to be of interest, and so on. The ROI can be huge, and it requires very little upfront work by humans.

Pricing software is a more mature application of AI-based technology, determining the optimal price for a particular item based on lost sales, historical sales volume, competitor pricing, and potential for up sell or cross sell or repeat sell. and other data points. Hotels and airlines use revenue yield management. If it’s a business trip they may feel you will spend more in their restaurant on an expense account. I may only book when rates are cheap but I might always eat in house use, pay tv, and order wine with my meal and be a more profitable customer. If my rooms for tonight or my airline seats are less than 50% sold then I might discount heavily to ensure I sell enough to cover costs, but once past 80% I may charge a premium price because you may be desperate with little choice and a few high value sales will make up for the one or two I lose.

If a product has excess stock and is nearing the end of its shelf life, or a cinema is going to be half empty then AI can auto trigger instant sms sales promotions or happy hours but can it learn and predict and better tune the films shown in a given cinema, and whether average clothes sizes are trending bigger, or whether some colours and sizes will sell better in one branch than another and how that correlates with other data, How much is spent on marketing, what other sales are happening nearby, are temperatures going to rise, what si te epxcted change on the exchange rate or inflation rate or oil price and will that affect the number of tourist, and will revised parking fees affect who shows where and when?

is this a Big Brother nightmare, or does it mean that we are going to get better service because what we need to buy is going to be in stock even before we realise we need it.

As new younger generation z employees are hired into purchasing roles, they expect the kind of customer experience that AI-powered technology can deliver. This technology is here now. It’s not just a technical decision. There are real business benefits to using AI, including growing average order size, boosting margins and tightening customer relationships.

Gitex 2018- See Filehold DMS with Synergy Software Systems

September 30th, 2018

Meet us with Globalis to see how advanced cheque scanners and a modern DMS solution work together.

Talk to us about how repetitive automation can help you match hundreds of thousands of invoices, or to reconcile claims, or to reconcile multiple bank accounts.

Let us show you how easy it is to drillback from any key field in any application, back to the source doument and all related documents in Filehold.