Archive for the ‘Microsoft Dynamics CRM’ category

Why software update is important – the latest patches from Microsoft monthly ‘Patch Tuesday’

September 16th, 2020

There many reasons from performance to new features to compliance and to support new ways of working.
However, with the huge sophisticated increase in cybercrime, unpatched and out fo date software versions are most vulnerable.

As part of this month’s Patch Tuesday, Microsoft today released a fresh batch of security updates to fix a total of 129 newly discovered security vulnerabilities affecting various versions of its Windows operating systems and related software. Of the 129 bugs spanning its various products — Microsoft Windows, Edge browser, Internet Explorer, ChakraCore, SQL Server, Exchange Server, Office, ASP.NET, OneDrive, Azure DevOps, Visual Studio, and Microsoft Dynamics — that received new patches, 23 are listed as critical, 105 are important, and one is moderate in severity.

Unlike the past few months, none of the security vulnerabilities the tech giant patched in September are listed as being publicly known or under active attack at the time of release or at least not in knowledge of Microsoft.

A memory corruption vulnerability (CVE-2020-16875) in Microsoft Exchange software is worth highlighting all the critical flaws. The exploitation of this flaw could allow an attacker to run arbitrary code at the SYSTEM level by sending a specially crafted email to a vulnerable Exchange Server.

“A remote code execution vulnerability exists in Microsoft Exchange software when the software fails to properly handle objects in memory,” Microsoft explains. “An attacker could then install programs; view, change, or delete data; or create new accounts.”

Microsoft also patched two critical remote code execution flaws in Windows Codecs Library; both exist in the way that Microsoft Windows Codecs Library handles objects in memory, but while one (CVE-2020-1129) could be exploited to obtain information to compromise the user’s system further, the other (CVE-2020-1319) could be used to take control of the affected system.

Besides these, two remote code execution flaws affect the on-premises implementation of Microsoft Dynamics 365, but both require the attacker to be authenticated.
Microsoft also patched six critical remote code execution vulnerabilities in SharePoint and one in SharePoint Server. While exploiting the vulnerability in SharePoint Server requires authentication, other flaws in SharePoint do not.

Other critical flaws the tech giant patched this month reside in Windows, Windows Media Audio Decoder, Windows Text Service Module, Windows Camera Codec Pack, Visual Studio, Scripting Engine, Microsoft COM for Windows, Microsoft Browser, and Graphics Device Interface.

Vulnerabilities marked as important reside in Windows, Active Directory, Active Directory Federation Services (ADFS), Internet Explorer Browser Helper, Jet Database Engine, ASP.NET Core, Dynamics 365, Excel, Graphics Component, Office, Office SharePoint, SharePoint Server, SharePoint, Word, OneDrive for Windows, Scripting Engine, Visual Studio, Win32k, Windows Defender Application Control, Windows DNS, and more.

Most of these vulnerabilities allow information disclosure, the elevation of privilege, and cross-Site Scripting. Some also lead to remote code execution attacks. In contrast, others allow security feature bypass, spoofing, tampering, and denial of service attacks.

Windows users and system administrators are highly advised to apply the latest security patches as soon as possible to keep cybercriminals and hackers away from taking control of their computers.

For installing security updates, head on to Settings → Update & security → Windows Update → Check for updates or install the updates manually.

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Windows performance problems – one major cause.

September 1st, 2020

12 substantial Windows performance problems that can cause the most frustration and chew up valuable time can be directly traced to a single source.

1. Slow Application Performance Familiar?. A company runs a large application such as EMR/EHR or ERP o which the entire enterprise depends, and users have to end wait endlessly for data. A sales team operating on a CRM application, and speaking with prospects loses the sale while waiting for data. It could be an LMS, used for the vital administration of educational programs. Other applications such as SharePoint, MS Exchange, VDI, POS and even legacy and proprietary apps all suffer from this same malady. The phone line and support desk tickets is overwhelmed with user complaints.

2. Application Crashses This t brings everything to a dead stop. Freezes and crashes are the biggest headaches of IT, there is nothing worse than angry users. When the application has crashed this will affect others accessing that application, too. When this happens, often a user will yell out, “What’s wrong with the computer?!” But of course, it’s not the computer. We’ll get to that at the end. Meanwhile, log files fill up, transactions or batch tasks don;t complete, and data gets corrupted. There may be downtime to reboot the server, or users may need to rekey data.

3. Missing SLA targets SLAs are the delivery backbone of many companies. Service quality and availability are service aspects written into contracts, and when those re not met, it not only means lost income, it can also mean lost business and clients. This is especially true today in a SaaS environment, in which a client can simply pull the plug and go to another provider. A primary cause of missed SLAs is slow performance. Yet again, it traces to the same source .

4. Slow Data Transfer Rates There are many reasons for heavy data transfer, including backups to other locations, and importing data to new locations, integrations and BI , When transfer rates are slow, it means waiting. And waiting. And waiting. This Windows performance problem eats up system as well as staff resources. Slow data transfer rates are traceable to this same source.

5. SQL Query Timeouts and Latency Enterprises run on data, which means they’re also living and dying on database queries. When a query is originated, the process through which the query was made will wait until the query is satisfied. The longer the wait (latency), the longer a data record, or computing resource is locked to other users. When a timeout occurs, that means that the query must be started again. This, of course, can mean a serious delay.

6. SQL Deadlocks This phenomenon occurs when two or more processes are waiting for the same resource. Each process is then waiting for the other process to complete before continuing. On the user end, SQL deadlocks produce the same result as timeouts: endless waiting.

7. SQL Server 15-Second Warnings An I/O request should complete within milliseconds. The 15-second warning that SQL Server has been waiting for longer than 15 seconds for an I/O request to complete indicates a serious performance problem—once again traceable to the same issue.

8. You Upgrade Hardware…but Performance Still Slow Many think the easy way to solve performance problems is to upgrade hardware. It can help but what happens when you upgrade hardware, and performance is still sluggish? This is a very expensive way to indicate that you have “solved” the wrong problem. Yes, performance was an issue, but the reason behind it was not hardware related. Yes, you guessed it: the cause is the same as all of these other problems.

9. Slow SSD Read/write Speed Companies install SSDs to improve performance—and given the substantial performance difference between SSDs and HDDs, that performance difference should be much better. Sometimes the read/write speed to SSDs is still slow because you’re still suffering from the same problem.

10. Storage Performance Problems Storage is very a sophisticated with solutions designed to improve storage performance. Performance problems you experience with storage are only partly due to the hardware…but to the same cause as the rest of these issues.

11. Slow Server Performance This is the generally sluggish performance phenomenon, the causes of which can be tough to trace down. For that reason, many don’t try—they just decide that hardware must be upgraded: new servers, new storage, perhaps even a new network. Slow server performance is most often rooted in the same cause as all of these other issues. Servers don’t come cheap and they consume utilities

12. VM Density and Consolidation Issues
Its now common practice to consolidate several VMs into one physical server. The higher the VM density is, the more efficient the system may be but those Vms have to talk to each other and the system tBoth VM consolidation and VM density contain the same inherent performance problem as each of these other scenarios and may be preventing you from loading more VMs onto a single host.

The Basic Problem

All of these Windows performance problems that cost you peace of mind can be traced back storage I/O efficiencies.
Virtualization has been great for server efficiency, ba big downsides to virtualization is that it adds complexity to the data path – known as the I/O blender effect that mixes and randomizes I/O streams.

There are 2 severe I/O inefficiencies causing this.

The Windows file system will break up data ‘writes’ into separate storage I/Os and send each I/O packet down to the storage layer separately. This causes I/O characteristics that are much smaller, more fractured, and more random than they need to be – this along with the I/O Blender effect results in bad storage performance. This is a “death by a thousand cuts” scenario – everything is running, but not running nearly as fast as it could.

You could opt to throw more hardware at the problem, but this is expensive and disruptive and can be premature – it is much better to tune what you already own to get the performance of which the server is capable.

Storage I/O contention occurs when you have multiple systems all sharing the same storage resource.

Windows breaks up that I/O profile into a smaller, more fractured, more random I/O profile than it needs to be. when clean that up on one VM then all of the data from that one VM to the host is all streamlined, but then you have all the data from neighbor VMs that are still noisy and causing contention.

So, your performance is penalized once, twice by storage I/O efficiencies. This means systems process workloads are typically about 50% slower than they should on the typical Windows server. Far more I/O than s needed is used to process any given workload. This is a major cause of Windows performance problems

The Solution: ensure large, clean, and contiguous read and write I/Os from all sources, and eliminate the I/O blender effect.

Larger, cleaner, sequential I/Os result in fewer I/Os to process and thus faster data transfer rates for peak performance. In such a case, you can have 1G of data, but instead of transferring it in 100,000 I/Os, you can accomplish it in 70,000, or less.

The next factor is to read and to write I/Os sequentially, instead of randomly. When dealing with storage, sequential I/Os always out-perform random I/Os on hard disk drives, SSDs and flash storage.

These factors work together to transform the nature of the I/O to improve performance:

Larger I/O
Sequential I/O
Less I/O

The overall effect is that the OS workload is reduced, because there are fewer I/Os to process, and they are occurring sequentially.
DymaxIO

This is the solution brought into effect by the DymaxIO fast data software: (A software Solution for a software problem)

-Fewer I/Os, because they are larger
-Sequential I/Os
– Read I/O served from memory DymaxIO accomplishes these improvements through proprietary technology that optimizes and streamlines with both reads and writes.

Write performance: IntelliWrite® patented technology eliminates small, fractured I/Os caused by Windows splitting files into multiple write operations. DymaxIO enforces large, clean, contiguous writes for more payload with every I/O operation.

Read performance: IntelliMemory® patented technology reduces read I/Os from storage by caching hot data server-side. Reads are cached right at VM level from otherwise-idle, available DRAM. Not only does this enormously decrease the I/O latency time, but also decreases the I/O traffic to the storage unit, thus freeing up the storage bandwidth for other work.

Because of these substantial improvements, DymaxIO is able to regularly provide 30 to 40 percent faster data transfer speeds, eliminating a myriad of Windows performance problems.DymaxIO improves the performance and reliability of Windows systems.

Are your servers good candidates for DymaxIO ? Find out quickly and easily without investing a lot of time –
Our I/O Assessment Tool. will:

Analyze data across 11 performance metrics
Easily identify systems suffering from performance issues
Graphs display averages and peaks for each hour

Contact us to learn more: 0097143365589

SnapLogic and Data Interchange for iPaas and EDI

August 20th, 2020

SnapLogic and Data Interchange have joined forces to bring together market leading iPaaS and EDI solutions
SnapLogic provides the #1 Intelligent Integration Platform.

The company’s AI-powered workflows and self-service integration capabilities make it fast and easy for organizations to manage:
- all their application integration,
- data integration,
- API management,
- B2B integration, a
- data engineering projects on a single, scalable platform.

Hundreds of Global 2000 customers — including Adobe, AstraZeneca, Box, Emirates, Schneider Electric, and Wendy’s — rely on SnapLogic to automate business processes, accelerate analytics, and drive digital transformation.

This new partnership will combine SnapLogic’s award winning Intelligent Integration Platform, with Data Interchange’s cloud based EDI solutions – Web EDI, and DiNet –to enable forward-thinking customers to drive internal digital transformation processes from a central platform, providing self-service integration up to ten times faster than other existing technologies.

Robert Steiner, CEO, Data Interchange commented:

“A partnership between SnapLogic and Data Interchange is a win/win. Many organisations not only have the need for strong and reliable integration systems, but they also need a good EDI partner with state-of-the-art functionality and their own VAN. Combining SnapLogic’s self-service iPaaS platform with our own self-service cloud based EDI platform and VAN provides customers with everything they need,”
“Working with SnapLogic has also enabled us to expand our market reach and capabilities. Integration is not only about application to application communication but also about automated data flows and supply chain management.”
Through the new partnership customers will be able to combine the trading world of EDI, including communication protocols like AS2 and OFTP, as well as a VAN, with a modern JSON, API-first platform. This ensures customers are able to push forward with their transformation initiatives using a single augmented, integrated platform covering EDI, data integration, AI/ML, application integration and streaming. Taking this approach means more re-use, reduced IT debt, faster time-to-market, and increased transformational agility with deeper and wider connectivity.

Roger Coles, Channel and Alliances Director EMEA at SnapLogic commented on the partnership:

“EDI has become increasingly important within organisations today, as they seek to streamline processes and automate various functions with the business. So we are excited to be announcing this new partnership with Data Interchange. By combining our two best-in-class solutions we will be able to provide a combine offering which we feel will be well received by our customers thanks to the unrivalled depth and breadth of functionality Data Interchange provides through its EDI solutions.”

If you need a faster and more robust way to develop, manage and maintain interfaces, with pre-built ‘snaps’, ETL, and streaming data callus ot learn more: 0097143365589

Modernise sales with Synergy Software Systems.

August 13th, 2020

Did you know that 55% of sales reps think their company’s sales tools are an obstacle instead of a facilitator?

Technology has rapidly changed the way customers buy. Customers now have more options on how when and where to buy, access to greater amounts of information, and communication channels have multiplied. As the complexity of sales increases, managing the sales process across multiple accounts can be challenging for sales teams. To better manage this complexity and help their sellers get more done, innovative organizations are modernizing their sales productivity.

Sales force automation and AI capabilities enable sellers to better manage lead. These intelligent solutions accelerate deals with an end-to-end, immersive experience for opportunity management; and integration with familiar tools—like Dynamics, Teams, Excel and Outlook—into their workflows to help increase collaboration and productivity.

- Focus on what’s most important and tailor interactions with your customers
– Streamline seller workflows, and get more done with integrations with familiar tools, like Office 365, that make work easier and faster
– Start with a sales solution that meets your needs and grows with your business

All of this means that sellers can spend less time on administrative work and more time meeting and communicating with customers, which leads to better solution design, more deals, higher revenue, and happier customers.

Please contact us to learn more about how Synergy Software Systems can help boost your revenue through modernizing your sales productivity with the latest automation tools.

callus on 0097143365589

Dynamics Ax 2009, Ax 2012, and Windows 2008 all coming to end of life.

July 27th, 2020

Are you still running your business on Microsoft Dynamics AX 2009 or 2012?
Both versions are approaching the end of their life-cycles.
Microsoft is ending Mainstream Support for Dynamics AX 2009, AX 2012, and AX 2012 R2 this year and for AX 2012 R3 in 2021. That means no more security updates, hotfixes, warranty claims, design changes, features requests, and self-service support.

Even paid for extended support for AX 2009, AX 2012, and AX 2012 R2 ends in 2021.
For AX 2012 R3, it will be available until 2023.

ADOPT THE CLOUD, GET EXTENDED SUPPORT, OR DO NOTHING?
A custom support contract will extend the life of your ERP system beyond those dates. but it would mean significant expense. Generally, those support options could cost you between $50,000 and $150,000 per year. Is it really worth committing that kind of budget?

What are the options? If Dynamics AX 2009 or 2012 is working well for you and provides all the functionality you need, at a performance standard you like, then taking no action is one route. If you are not expecting dramatic growth or major changes in the way the company operates, and you have a good relationship with a Dynamics partner who can help you resolve any issues or make tweaks to the system then to do nothing it might be a short term option..

Don’t forget what you might be missing – the third option, is to upgrade to Dynamics 365 on the Azure cloud.

BUILD A BUSINESS CASE FOR THE CLOUD.
For many clients, the advantages of moving to the cloud are already compelling. . Once you’re in the cloud, you get periodic, largely automatic upgrades that require minimal IT involvement. Data protection and disaster recovery measures on Azure are state-of-the-art.

There are different costs and economies when moving to the cloud. You pay subscription fees instead of license and support investment in software. You no longer need worry about Windows and SQL licences and upgrades, and will see a reduction in server room utility bills.

We can help you to transition to cloud ERP. But, before you make any decision and pursue its realization, you should have a solid business case. An ERP upgrade is a major project and resource commitment even when it’s managed elegantly and efficiently. It’s worth it to be thorough in comparing the current and long-term benefits and costs of extending the life of your current AX solution, on the present or a modernized hardware and network infrastructure, or transitioning to Dynamics 365.
The whole architecture of the system has changed and migrating high volume, complex data, and custom code across an enterprise is not as simple as cloud advocates may claim. Its a whole new paradigm to support a digital revolution to a more agile. mobile world.

We can help you identify possible cloud ERP benefits that might not have been top-of-mind but are nonetheless highly advantageous. New approaches to automation, collaborations and communications with trading partners and customers can become more productive and faster in a cloud environment.

To gain better business insight or need to accommodate larger masses of data, the analytics and information management tools on Azure are powerful and can easily integrate with Dynamics 365. Any time, anywhere any device mobile access to ERP capabilities allows n ways of working.

Synergy software Systems is one of the oldest and most reputable Dynamics partners in the world. When it’s time to anticipate and prepare for the practicalities of your Dynamics 365 upgrade, we will work through them with you. We help you make sense of the licensing and figure out the most advantageous schedule. Engage with us to assess the effectiveness of your current processes, model possible improvements following the Dynamics 365 deployment, and prioritize the best sequence for bringing them into reality.

call us 0097143365589

https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/get-started/mainstream-support-ax-2009-2012

https://docs.microsoft.com/en-us/lifecycle/

https://support.microsoft.com/en-gb/help/4456235/end-of-support-for-windows-server-2008-and-windows-server-2008-r2

Oman launches tax card from July 1

June 29th, 2020

The Oman Tax Authority will launch a new tax card system from July 1, which will be the proof of the registration for any taxpayer from the tax Authority. The card will be issued for RO 10.

All ministries, public authorities and institutions, and companies, which has more than 40 percent holding by the state must request the taxpayer to submit a copy of the tax card when issuing any contracts, or directly undertaking any transaction with the taxpayer. The chairman of the Oman Tax Authority may impose a fine in the event of failure to obtain the tax card.

Every taxpayer must apply to obtain the tax card when initiating the incorporation or licensing procedures for practicing the activity or registration in the commercial or Industrial registry and shall request for renewal upon the end of the validity of the card.

The Tax card will replace the tax certificate currently in use at the Authority that is required by some government authorities, except in cases where the tax certificate Is requested for the purposes of canceling a commercial registry. dissolution, merging. or liquidation of any company.

KSA to add VAT on on-line purchases

June 29th, 2020

Saudi Arabia announced it will levy 15 percent value added tax (VAT) on items bought from online sellers and online stores based abroad. The Saudi customs authority said on Sunday (June 28) the new rule will be applicable to all products shipped to the kingdom on or after July 1. Saudi Arabia is tripling its VAT from 5 percent to 15 percent starting on July 1. It will also suspend the cost of living allowance to its citizens on July 1.

The online order placed before June 30, 2020 is delivered to the buyer after June 30, then 15 per cent VAT will apply on the selling transaction, whereas the seller should issue an additional tax invoice pertaining to the difference of the applicable tax due. E-commerce companies should ensure to collect additional 10 per cent from the buyer if the products will be delivered to the buyer on or after July 1, 2020 because they have to pay 15 per cent VAT at the time of custom clearance of the goods.

With the implementation of VAT on online selling, e-commerce companies are expected to collect additional fees from buyers if products are delivered to Saudi Arabia.

The kingdom will also suspend cost of living allowance from next month in order to shore up state finances, which have been battered by low oil prices and the coronavirus. The revised higher VAT rates will be applicable to all supplies of taxable goods and services in the country.

KSA Higher Customs Duty June 2020

June 29th, 2020

The Kingdom of Saudi Arabia (KSA) has published the new list of goods on which higher customs duty rates which are effective from 20 June 2020.

Earlier the Customs duty increased was supposed to be effective from 10 June 2020.

Further, in view of the VAT rate increase to be effective 1st July 2020, it is recommended for the businesses operating in KSA to do an impact assessment to identify the impact of VAT and Customs duty increase on their business.

KSA VAT changes 1 July 2020

June 29th, 2020

The Government of the Kingdom of Saudi Arabia (KSA)announced that the Value Added Tax (VAT) rate will increase to 15% from the current 5%, effective 1 July 2020.The increase is one theof additional measures taken by the KSA government in response to the economic impact of the COVID-19 crisis, due to the decline in government revenue resulting from lower oil prices, reduced economic activity and increased healthcare expenditure.

How could this impact your business?
In addition to the increased VAT rate, businesses in KSA should expect an increased level of scrutiny from the General Authority of Zakat and Tax (GAZT), as VAT becomes a more important source of revenue.

Businesses whose sales are partially or fully VAT exempt, will experience an increase in costs as a direct effect of the rate increase. Nevertheless, the rate increase will impact all industry sectors in KSA and not primarily the Financial Services, Insurance and Real Estate sectors. All consumers will finally bear the brunt of the increases and it is not clear whether a lower rate of VAT, may still continue to apply to such items as food and utilities, to mitigate the impact.

We advise to review existing contracts that provide for continuous or periodic supplies of goods/services, and consider the required documentation changes that should be effected before 1 July 2020. Be clear on the correct rate of VAT to charge on contracts and supplies that span both June and July 2020. As o the 2018 introduction of VAT shows, transitional rules can be difficult to implement.

The rate increase will also impact cash-flow for businesses due to the timing difference between the payment and recovery of VAT, so cash flow planning will take on renewed significance.

Review the internal systems and processes to reflect the increased VAT rate. What systems and report need update and testing when.

We remind taxpayers that the window for voluntary disclosures without incurring penalties remains open only until tomorrow 30 June 2020, he rate increase heightens the importance for businesses to ensure they are fully compliant from a VAT perspective.

Microsoft Gold Partnership Synergy Software Systems

June 18th, 2020

I am pleased to note that our Gold Partnership with Microsoft has been confirmed again for the next year.

Dynamics 365 – most popular erp system with users in 2020 survey – ask Synergy Software Systems, Dubai

May 12th, 2020

Which ERP Systems Are The Most Popular With Their Users In 2020? the title of a recent
Forbes reports which indicates that 84% of Microsoft Dynamics 365 for Finance and Operations users are the most likely to recommend their ERP system to industry colleagues evaluating ERP solutions.

Call us: on 0097143365589 to find out how we are helping organisationsto digitally transform, optimise business process workflows and seamlessly connect with their customers, stakeholders and teammates.

No change to end of life support for Ax 2012 – plan your migration with Dynamics Gold Partner Synergy Software Systems

May 11th, 2020

Coronavirus tis impacting many IT project for Dynamics AX customers migrating from legacy versions of Ax 4/2009/2012 to dynamics 365.

Be aware that extended support plans for Dynamics AX 2009 Service Pack 1, AX 2012, and AX 2012 R2 are due to end on October 12, 2021. AX 2012 R3 users have until January 10, 2023. And Microsoft is advising customers these dates will remains in place, at least for now.

A Microsoft spokesperson provided this statement:

There is currently no plan to extend support further; however, we continue to monitor market needs including impact of the current COVID-19 pandemic related to support for Dynamics AX 2009 and Dynamics AX 2012.

So while the legacy versions are robust they will increasingly be incompatible with the latest versions of operating systems and browsers, and SQQL database and be increasingly vulnerable to malware and cybercrime. The coronavirus pandemic is affecting projects in many ways especially for global projects, for example: travel/quarantine, lockdowns and curfews on working, the need for remote collaboration, and e learning, and for global rollout more use of local partners.

There is no immediate end in sight so projects and timelines will be impacted for at last another year in which case we strongly advise you start your preparations for migration as early as possible. there is mush to consider: the on premise vs on cloud decision is now of greater importance, environmental sizing for cloud or on premise needs is significantly different as is new licensing and features for D365, new security set ups, code and data migration, project methodology via LCS , budgetting and project planning all take a lot of time.

The new challenges are accelerating different ways of working and some Business Process re-engineering should also be considered- e-commerce, Robotic Process automation, Lean manufacture, cross platform and application processes, self service, vendor collaboration, Customer portals, increased use of smart phones and mobiles from bar cod e driven WMS operations to Advanced analytics on your phone anytime anywhere any devices. To compete needs omni channel tailored services – there has never been a greater need for increased cost control, efficiency, and customer service. Start the process now while you can – as deadlines get nearer there will be backlog of customers seeking to upgrade and shortage of available resources both internally and externally.

6-Month Extension for aging versions of Microsoft end-of-support dates.

April 23rd, 2020

When Microsoft products reach their end-of-support dates (known as the end of “extended support”), they continue to function, but Microsoft stops issuing free patches. Security updates stop arriving, which could pose problems for organizations. In response to the “current public health situation,”. Microsoft announced this week that support deadlines that were due in May now fall toward year’s end.

Microsoft’s announcement on extending the Dynamics 365 Customer Engagement legacy Web client by two months also noted that Microsoft will be “simplifying the ability for Dynamics 365 Finance, Supply Chain Management, and Commerce customers to pause updates for an extended period.” However, the document just states that subscribers can pause for “up to three consecutive updates,” without further elaboration.

Microsoft announced earlier this month that it was delaying ending support for the older Transport Layer Security protocols versions 1.0 and 1.1, until the second half of 2020. The switch will have an affect on Microsoft’s browsers and Office 365 products.

Office 2010 Support Still Ends in October
Microsoft issued a reminder that Office 2010 for Windows and Office 2016 for Mac both will reach their end-of-support date on Oct. 13, 2020. They aren’t getting extensions. These Office users face an additional problem, namely that Microsoft plans to end the connections of those products with various Office 365 services on that same Oct. 13, 2020 date. Users should shift to newer productivity-suite products, Microsoft advised.

Microsoft’s announcement:

Also, as previously announced, after October 13, 2020, customers will need to have Office 365 ProPlus,[1] Office 2019 or Office 2016 to connect to Office 365 services. Microsoft will not take any active measures to block legacy versions of the Office client from connecting to Office 365 services, but these older clients may encounter performance and/or reliability issues over time. For related Office client support timelines, see the Office support dates matrix.

Microsoft is planning to rename Office 365 ProPlus as “Microsoft 365 Apps for enterprise” on April 21. This along with other Office 365 name changes, were announced last month.

Remote wrorking through covid-9 and beyond with Teams and Windows virtual desktop

April 13th, 2020

Recent world events such as the 2020 COVID-19 coronavirus outbreak highlighted need for workers to have access to their tools as well as their colleagues without being able to go into the office.

Large corporations have asked their workers to stay home to reduce the spread and risks associated with the virus.

This is one of the features of the cloud we don’t need to be on-site to be working. Emails, software, documents, etc. are now accessible from anywhere.

This has led to a new concern that businesses have: how to collaborate effectively? For example to communicate to and within a specific group, about a specific project on a recurrent basis; and you might need to return to have conference calls, or team presentations, and to collaborate on documents and also view emails to keep track of all that has been shared and done for that particular project.

FlexJobs reports an increase of 44% in remote work in the United States over the past five years and a 91% increase over the past ten years.

In Canada, 47% of employees work outside of their office for half the workweek, and 39% work mostly from home.

On a global scale, 56% of companies allow employees to work remotely, and 52% of employees do so at least one day a week.

With today’s changing business climate, companies need to optimize their capability for remote work. This will ensure they can support their employees in any circumstance, whether there is a sudden crisis that requires remote work, or they simply want to make the option of flexibility available to their employees.

Microsoft Teams. Teams is a chat-based collaboration tool that provides global, remote, and dispersed teams with the ability to work together and share information via a common space. You can utilize cool features like document collaboration, one-on-one chat, team chat, and more. Microsoft Teams is also fully integrated with many other Office 365 services, such as Skype, SharePoint, Exchange, and Yammer.

Its what we use ourselves.

Some core capabilities are included in Teams:

Chat – Enjoy public and private conversations with your teams. The deep integration of Skype video into the application brings you popular social features, such as adding emojis and custom memes to your discussions.

Hub – Teams offers a shared workspace for the various applications in Microsoft Office including PowerPoint, Word, Excel,
Planner, OneNote, SharePoint, Delve, and Power BI. This feature gives you and your teams the option to work natively without having to stress about toggling between applications as you try to get projects completed.

To start using Microsoft Teams, contact us for a subscription them log into your Office 365 Portal with your credentials, look for Teams under the list of add-ins. Click on it to log in and configure the settings.
we even give you a Synergy fast start guide.

Microsoft Teams was built for today’s diverse workforce. The methods that organizational teams use to communicate and collaborate has gone through immense changes over the years; traditional hierarchies are dying out leaving room for flatter organizational structures and thus making the rapid flow of information and communication even more important. Teams provides you with an open, digital environment that makes work integrated, visible, and accessible across the board. With Teams, everyone around you will always be in the know.

At the core of this and every other service delivered through Office 365 are the 3 famous G’s:

Governance – Features like E-Discovery are added to ensure the applications are secure and meet various compliance requirements.

Graphs – Everything you do inside the Office 365 Suite is captured as a signal for content discovery across applications.

Groups – You can create groups made up of internal or external users, and then collaborate with the same group and access products in the Office 365 Suite.
Teams is already a part of the Microsoft Group, thus making all your data and communications accessible through Microsoft

Graph and Office 365’s centralized governance and management console. This is where Teams makes integrating solutions easier for you – it belongs to a robust platform. You’re not signing up for the average stand-alone solution.

Microsoft Teams provides a versatile conversation experience. You will be able to enjoy persistent threaded conversations. Looking at it from a broader point of view, every conversation you have within Teams automatically becomes information assets and are saved. These assets are searchable via Microsoft Graph. These conversations are visible to everyone on your team, but you also have the option of launching private discussions.

Additionally, Team’s deep Skype integration brings you video and voice capabilities plus a wide variety of modern visual communication tools that will help increase engagements with your team members. You are able to communicate with items like GIFs, stickers, emojis, and custom memes.

The ability to meet virtually is an important and cost-effective feature for businesses today. Teams gives you a view of your scheduled meetings, the timing, the subject, and a list of other persons who’ll be attending.

About 24 bots with a variety of functionalities are available to help increase productivity. There’s the T-Bot, which can answer most basic and frequently asked questions about Teams, Polly Bot for polling co-workers, Statsbot for delivering scheduled reports via sources, such as Salesforce and Google Analytics, and Growbot, which allows the exchange of kudos with your co-workers.

When you become a full member of an Office 365 Group, you experience the full depth and breadth of Office 365: PowerPoint, Excel, Word, Planner, OneNote, SharePoint, Delve, and Power BI. Teams was constructed around the idea of leveraging the maximum capability of Microsoft Graph. So, your workgroups and teams can have the ability to share insights, intelligence, and data anywhere within the Office 365 suite.

Available on both Android and iOS (audio only), Teams provides a simple and easy-to-use app that allows you to chat with your team via text, have a voice conversation, or a video meeting.

Teams gives you a platform with options for extensibility and open APIs with general availability. Through the leveraging of Microsoft Exchange’s Connector model, Teams can provide you with updates and notifications from third-party services like GitHub and Twitter.

Security is another area in which Microsoft Teams stands apart from its competitors and ensures your peace of mind. You will always be provided with cutting-edge security and compliance capabilities when you use any of Office 365’s platform services. Your data is encrypted while in transit and at rest. Teams and all other Office 365 services meet compliance standards including ISO 27001, HIPPA. SOC 2 and the EU Model Clauses. Teams is also a part of Microsoft’s global network of data centers which is said to have a transparent operational model. Your Teams account is provisioned within Office 365 and managed via the Admin console.

Windows Virtual Desktop
Windows Virtual Desktop makes it easy to access your desktop from anywhere because it is stored on a remote server, rather than being installed on a single device. You can access all Windows applications, programs, email, and data that are stored on the virtual desktop, no matter where you are. And this means you can sit at home and work as usual, no matter what is happening in the world.

Hosted on Azure, WVD is the only virtual desktop that has been created for Windows 10 and optimizes Office 365 ProPlus. It offers a multi-session Windows experience, and once deployed, you can easily access it using any browser.

WVD:

Windows Virtual desktop allows multiple users to connect to the same virtual machine and have a virtual session together
- Makes it possible for a user using a local desktop to also log into a virtual desktop
- Is inexpensive
- Offers the same enhanced, multi-layered security Azure provides, with a private VPN network so employees can access sensitive data and information
- WVD offers full flexibility and the ability to maintain continuity of work, whether an employee is stuck home with a sick child or forced into isolation due to a pandemic.

Through Teams we are still able to process you inquires and provide supoport.
call us to learn more: 0097142265589

Synergy Support during covid-19 lockdown

April 6th, 2020

As a precautionary measure instructed by our Government for COVID-19 to be Safe at Home to protect our staff and to protect the community Synergy, consultants are instructed to work from home for at east the next two weeks.

To help us to provide continuous support please follow these guidelines to ensure our queries are recorded and assigned to be addressed in addressed as soon as possible.:

1. Send an email with a clear description in the email Subject line”, which will be helpful to track the email chain.
2. Please mention any internal issue/ticket number assigned, the user, and as much detail as possible e.g. transaction detail such as: order number, vendor code, item code – take a screenshot – copy any error message and attach those details to the email. Better still record the steps e.g. with e.g. webex, or task recorder.
3. If you are not on your work telephone number, or email, e,g when working from home yourself, then ensure you provide contact information for us to reach you.
4. To understand the issue, we may need to connect to the user PC through a screen sharing app such as Microsoft TEAMS, or Go To Meeting. Please ask your admin take appropriate action to ensure we can dial in remotely to your systems if needed, Even when located elsewhere they will also able to join such sessions.
5. Every request is given a ticket number and is then assigned to a consultant. For follow up communication please mention the ticket number. That will make it easier for us to find and review the details and actions to date. It’s possible that more than one consultant may be involved and they will be working remote from each other. This will save time for everyone .
6. Once the support request/ issue is resolved, upon receipt of confirmation email, the request will be closed.
7. When needed to discuss pending issues we will also be available to have a conference call via Microsoft Teams. issues @ mutual agreed time.
6. All support request to be sent to Axapta.support@synergy-software.com and we suggest copy in the lead consultant and account manager with whom you normally deal’
7. Please circulate this information to respective users and department heads, so that everyone working from home is aware that we are still available to support you as best we can and that they know how to help us, to help them.