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OMAN VAT update November 2020 -ask Synergy Software Systems

November 27th, 2020

The International Monetary Fund, Oman’s economy is expected to shrink by 10 percent this year, the biggest contraction in the Gulf, and its fiscal deficit could widen to 18.3 percent of GDP from 7.1 percent last year.

Last year Oman enacted on June 15 an electronic system for registering excise taxpayers, setting the stage for residents to be taxed on products deemed harmful to public health and the environment after a 90-day grace period. The Omani “sin tax” involves a 100% levy on tobacco, pork, alcohol and energy drinks and a 50% tax on carbonated drinks. This year it increased the tax on alcohol to 100%

Oman announced that it expects to introduce an income tax on high earners in 2022, the finance ministry said in a 2020-2024 economic plan, new details of which were published late on Sunday, as the Gulf state seeks to restore finances battered by low oil prices.

The plan also aims to redirect state subsidies to those groups who need it, rather than subsidize all users. Electricity and water tariffs will be changed gradually in the coming years, the document said.

Meanwhile Oman Royal Decree No. 121/2020 was passed, and the VAT Law was published by the Official Gazette of Oman on 18 October 2020. The date of implementation is expected to be 16 April 2021 (i.e. 180 days from the date of publication of the VAT Law). The Executive Regulations will clarify certain aspects of the VAT Law and those are expected to be published soon by the Official Gazette.
In the next 4-5 months’ time, businesses in Oman should consider the implementation impacts on the entire business, operations, procurement, sales, administration, human resources, information technology, etc. We advise an internal steering committee with a representative from each function.

The VAT Law published is exhaustive with the benefit of the experience of other GCC VAT Laws.

Registration
Muscat has set a voluntary registration threshold of 19,250 Omani riyals and mandatory registration for businesses and individuals with turnover of at least 38,500 riyals.
Non-resident businesses that provide taxable supplies will be required to VAT register. Unlike resident businesses, there will be no minimum threshold that needs to be met before nonresident businesses must register for VAT with Omani authorities. A non-resident business will probably have an option to appoint an agent in Oman – that does not have to be jointly and severally liable, nor a fiscal representative of the principal. More detail is expected in the executive regulations.
Rules for digital service providers based outside of Oman are still in development. Digital service providers based outside of Oman, as well as e-commerce services, will need to pay careful attention to regulations over the coming months to ensure compliance.

VAT impact assessment,
Administration:

• VAT registration and gathering information from customers
• VAT recovery issues and VAT grouping
• VAT litigation avoidance strategies

The VAT fiscal impact,
• budgets, cash-flow, working capital, etc. Financial record keeping it is to be expected, that any company found to have kept inadequate records or issued incomplete invoices may be subject to potentially severe fines.
IT impact,
Ascertain the impact on the accounting system software and hardware such as gathering and loading data, developing statutory reports, amending other financial reports.
• The law sets out rules for proper record keeping and invoicing. All VAT-registered entities must keep specified records, including customs and invoicing documentation, and retain these records for at least 10 years. Archive storage space/cost and the impact of future planned system upgrades needs to be considered.
• The law specifies mandatory filing requirements, including documentation required when filing VAT returns. Now might be a good time to look at both document management systems and RPA e.g. for data entry validation, or VAT reconciliation or for data entry to government websites.

Process and documentation impact,
Redefine the processes under VAT – quotes, contracts and terms and conditions will need revision. Update your process documents for audit purposes.
VAT is a transaction-based tax, so the underlying legal documentation (ie, the contract or terms) detailing the supply of a good or service is the start of the review process. Review your contracts to determine the Omani VAT impact. Does the contract account for VAT (and/or other taxes)? When a contract is ‘silent on VAT’, this could well mean that the amounts specified therein are treated as inclusive of VAT. To avoid misunderstanding, such “silent” contracts should ideally be updated. Parties may need to (re)negotiate the considerations to account for non-recoverable VAT.
Businesses should also review the contracts to determine whether they reflect economic reality. Are the parties to the contracts the actual supplier and recipient of the service or goods? This is important in relation to the invoices issued by the supplier and, the right of the recipient to potentially recover VAT.
To apply the correct VAT treatment of the supply of a service or good, the supplier may need to obtain additional information from the recipient.
Contracts and/or terms and conditions may need to be revised in order to collect or store such information and to ascertain the correct Omani VAT treatment of the services or goods supplied.

Invoicing
Chapter 8 of the law outlines invoicing requirements. Any person making a taxable supply of goods or services will be required to issue a tax invoice, which may be in the form of an e-invoice rather than in paper format.
The details required to be disclosed on a tax invoice, the language in which invoices must be issued, rules for simplified tax invoices, and other similar requirements are expected to be set out in the executive regulations. Currently, it is expected that invoicing will be permitted in English and that use of Arabic will not be compulsory. The executive regulations are expected to specify when a business will be exempt from issuing tax invoices.
The requirement to issue tax invoices is also triggered in other circumstances, e.g., the receipt of advance payments that generate a requirement to account for VAT, or the making of deemed supplies.
For businesses issuing invoices in a foreign currency, the VAT amount must be stated in Omani Rials (OMR) and be converted using the average purchase and sale price of the relevant currency published by the Central Bank of Oman on the date on which the VAT is due. The tax authorities are expected to clarify whether any other conversion methods will be permitted.
This may affect your accounting system because you may sue different rates contractually or for corporate budgets or period end revaluation.
User training
e.g.
- how to add a customer TRN,
– how file a return,
- how to draft anew quote or contract.
- system changes

Transition management
Based on the VAT implementation in other GCC countries, there are challenges to be expected during the process. Complacency is a major risk, as is starting the implementation and transition activity late, and not allowing adequate time to test system and process changes.
Consider for example instances in which goods or services are paid for prior to the law coming into effect, but are only delivered once the law is in place?
The regulations indicate that VAT will have to be paid in such circumstances. However, further questions are raised in terms of invoicing and filing. More details are expected to be provided on precisely how compliance will function under these transitional circumstances
Appoint a proven implementation expert, to walk you through each type of business transaction and its treatment to avoid penal consequences.

Place of Supply
Understanding the concepts of “Supply”, “Place of Supply” and “Time of Supply” is critically important for effective implementation of Oman VAT. The place of supply shall be determined on the basis of the final consumption place of the supply, regardless of the product originating place,. When the supplies are consumed within Oman, they shall be levied to VAT. Services supplied outside of Oman to its residents will be treated as supplies in Oman. Some exemptions will apply to certain services provided to end-users outside of Oman.

For services, the place of supply depends on (i) the type of recipient (is the service business-to-business or business-to-consumer?) and (ii) the type of service. Special rules may apply to certain services such as real estate related services or electronically supplied services (or e-services). Real estate related services and e-services are always deemed to be supplied where the real estate is located respectively where the recipient is located. Particularly, overseas business-to-consumer suppliers of e-services should be aware that they will need to charge, collect and remit Omani VAT to the tax authorities.

Businesses in Oman which import services or goods may need to account for Omani VAT by means of a reverse charge mechanism. Such VAT would in principle be recoverable if and to the extent the business renders VAT taxable activities.
e-services are subject to VAT when the recipient of such services is located or residing in Oman. A reverse charge mechanism applies in case of business-to-business supplies of e-services, under which the burden of VAT is shifted from an overseas supplier to the Omani recipient. As of April 1, 2021, foreign and domestic e-service suppliers should obtain customer information (ie, verified VAT number) to determine their customers’ status (business or consumer).

Free zones
Businesses operating within free zones, special economic zones and duty free zones are likely to be subject to special VAT rules. Concessional VAT treatments are likely to be applicable for supplies within, to and from the customs duty suspension zones, free zones or special zones. Importers, who avail themselves of customs duty suspension benefits under the GCC Common Customs Law, would also likely be eligible for similar benefits under VAT. Dealing with this may require your accounting system to be able to handle a ‘reverse charge’ process.
Responsible person
All businesses will be required to have a responsible person who oversees VAT compliance. This person is liable to any penalties for failures to comply. This is similar to the UK’s Senior Accounting Officer concept, where a person can be fined up to £5,000 for not taking appropriate actions to stay compliant.
In Oman, the responsible person can personally be fined up to 10,000 OMR (nearly £20,000) with a prison sentence of up to one year. The fine can be doubled and the jail sentence doubled for repeat offenders. Any late submissions are subject to a 1% fine on the owed tax every month.
The severity of the punishments put the responsible person under considerable pressure to get things right. In a complex business, multiple users make VAT decisions, often with minimal VAT training and if you are relying on others to input data correctly then it’s imperative they do it correctly as the consequences of non-compliance are life changing.
If I were in this position, I would be doing everything in my power to achieve full compliance by using the best resources and tax technology available to me. I would also document all my recommendations.
The sensible way to mitigate the possibility of non-compliance is to minimise the risk of human error. For large businesses this means automating their VAT determination. Integrated finance/erp systems and RPA are two obvious solutions.
Most enterprise level businesses will be processing thousands of transactions a day, so human error will naturally occur when choosing tax codes, especially while VAT is a new concept in the country and wider region. Eventually staff become complacent or change jobs and new hires induction and training is less risky with automated systems.
Contact us for more information on systems we have already localised for VAT compliance, and how RPA automation can reduce cost and risk.

Exemptions:
Supply of foodstuffs, medicines and medical equipment is to be determined by the decision of the President, after coordination with the competent authorities. Some of the basic foodstuff will also be exempted from five per cent VAT. In addition to financial services, provisions of healthcare and education and their related goods and services, other exemptions are undeveloped lands (bare lands); resale of residential properties; local passenger transport; and renting real estate for residential purposes, Investment gold, silver and platinum, supplies of international goods and passenger transport and related services; supply of rescue aircrafts, boats and auxiliary ships; supply of crude oil and its oil derivatives and natural gas; import of maritime, air and land transport vehicles for transport of goods for commercial purposes as well as import of related services; and supplies for the disabled and charity organisation have been designated as zero rated.

Sector challenges

Retail sector: Certain food items may be zero-rated as per the VAT Law. The list of items which are zero-rated is not yet published. Businesses need to map the product with the list (consider the composition of the product, purpose, etc.). Incorrect classification could lead to a wrong zero-rating position.

Pharma sector: Medicines and medical equipment are zero-rated. However, the zero-rating is expected to apply in cases where the medicines are approved by / registered with the Competent authorities. The approval could be generic, or it may apply for certain period / certain class of medicines. For each sale / purchase there may need to be validation whether the medicine is approved to apply zero-rating.
Financial services: Banks and large financial institutions should classify their products into margin / fee-based income because margin is exempt from VAT and fee-based income is subject to VAT. Businesses must also consider the customer location because margins earned from a customer outside Oman will be zero-rated.
Certain charges which are penal may have a different VAT treatment. In the majority of the transactions, Islamic finance products will follow the treatment of non-Islamic finance products; however, there are some exceptions. The financial services sector may have a substantial portion of income which could be exempt, input tax apportionment.
Logistics sector: International transportation, i.e. movement from Oman to outside Oman and vice-versa is zero-rated whereas local passenger transport is exempt and local transport of goods is subject to VAT at 5%.
However the entire transportation journey involves freight forwarder, agent, shipping line, feeder operator, etc,. so ascertain the VAT impact on different charges for providing services. More clarity is expected from the Executive Regulations.
Export of services: Providing services to a customer based outside Oman is zero-rated subject to certain conditions. One important condition is that the benefit of services should accrue to the customer outside Oman. In other words, benefit should not be received by any other person in Oman. This may be subjective and depend on the arrangement with the customer and the nature of charge / services. It is advisable to identify such arrangements and to evaluate the VAT treatment. Other GCC countries are divided in terms of VAT treatment on such transactions.
It is likely that sector-specific guidance will be issued by the Oman Tax Authority to clarify the VAT treatment for different industry verticals.

Exempted Supplies from VAT
Some supplies based on transactions and others on nature will be exempted from VAT.
Supplies exempted based on transaction include:
• Any supplies transacted between the same group of the VAT group (e.g. a parent company and subsidiary or branches)
• Any supplies transacted between the same group of the VAT group (e.g. a parent company and subsidiary or branches)
• Business ownership transferred by one taxable person to another
• Any insurance claims made within the Sultanate of Oman
• All imports made by Armed forces, Army, and Air force in Oman
• All imports made by diplomats, embassies, consular bodies, international organizations. (subject to conditions)
• Supplies imported for charities and not-for-profit organizations
• Supplies brought to Oman by travellers and passengers as gifts or personal use only
• All supplies imported for people with special needs including medical aid equipmentIn addition to receivers’ or person utilizing the supplies, some supplies will be exempted from VAT by nature of product/service:
• Financial Services
• All Health Care services including the imports of medical supplies and equipment
• All educational services including the import of supplies for educational purpose
• Resale of the Real-estate and leasing of real estate properties for residential purposes only
• Non-developed land i.e. empty or barren land
• All local means of transportation for passengers

Registration process

The registration process is likely to start in January 2021 according to the Tax Authority in Oman. All registration process will be through its online e-services portal. The Applicant will have to provide the company ownership and business-related information. The necessary information required to register with the portal may include:
• Copy of trade license
• ID card and Passport copies of business owner and partners
• Company’s Memorandum of Association
• Contact details, E-mail for registration and other contact details
• Bank account details
• The income statement for the last 12 months
• Nature of business and activities performed
Each registering entity will be allotted a VAT registration identification number other than their currently held tax number.

Filing returns
Article 72 of the law prescribes the following minimum information to be provided in the periodical return:
• Value of taxable and exempt supplies;
• Total value of imported goods;
• Amount of output VAT on revenue transactions;
• Amount of recoverable input VAT on costs; and
• Net VAT due for the period.
Article 73 provides an option to amend tax returns within a period of 30 days from the date of discovery of any error or omission.

VAT payment
VAT will be payable to the tax authorities within 30 days from the end of the VAT period, together with the filing of the return. Unpaid VAT will be subject to a penalty of 1% of the tax due per month or part month, unless waived by the tax authorities in accordance with article 82 of the law

Mode of Payment
All entities entitled against the VAT requirements will have to deposit the VAT returns electronically through the E-Services portal.

VAT recovery
VAT recovery will normally only be possible in the case when the recipient has received a tax invoice which adheres to the Omani VAT invoice requirements. These requirements include details on the supplier and recipient. Any incurred VAT on incorrectly issued invoices (e.g, wrong issuing party, wrong VAT rate and/or other missing requirements) may not be recoverable. Businesses operating in Oman should define policies to ensure a proper VAT administration and invoicing.

A VAT group is a facility that allows two or more taxpayers to be registered for VAT purposes as a single taxpayer. The VAT group scheme is of interest to taxpayers with a restricted VAT recovery rate which is part of a group with non-restricted businesses. Inclusion of such payers in the VAT group may provide for (additional) VAT recovery.
Although VAT may be recoverable, the recovery itself generally takes a certain period of time. This cash flow aspect should be one of the considerations during the (re)negotiation process, particularly with large supply contracts spanning several years.

If you need advice on preparing for VAT and updating and automating your financial or erp systems then we have implemented VAT for more than a hundred companies in UAE, KSA and Bahrain. we are gold Partners for Microsoft Dynamics 365 Fiinance, Infor Sunsystems and UiPAth RPA.

Call u son 0097143365589

Dynamics 365 Finance and SCM November 2020 wave 2 updates

November 22nd, 2020

Microsoft has announced some major productivity improvements in the Accounts Payable space for Dynamics 365 Finance. Below are the top 3 features from this list:

Match product receipts to invoice lines with 3-way match policy:
We may often receive an Invoice before receiving the goods but AP processors expect these invoices to be matched to the receipts automatically . With this new feature, AP users can have the invoices created and these invoices can be matched automatically to a receipt, for a 3-way match line. More details about this feature here: https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/finance-operations/dynamics365-finance/vendor-invoice-automation-match-product-receipts-invoice-lines-that-have-three-way-matching-policy

Pre-validate vendor invoice posting:
Microsoft is extending this to Vendors Invoice that are related to Purchase orders.
This will allow AP Processors to validate before the posting and resolve any issues that are present. I
This provide a hook for developers to use this feature for pre-validations for integration or vendor invoice automations that may be developed.
More details about this feature here: https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/finance-operations/dynamics365-finance/vendor-invoice-automation-pre-validate-vendor-invoice-posting

Tracking the invoice received date
:
Vendor aging helps to determine how prompt you are in paying vendors/suppliers, which is a crucial measure for a trust relationship. However, business also need to track the progress of an invoice and , invoice received date as field is now included as start point for tracking. For invoices that are automated or imported, this can be included in the schema. For manually entered invoices, this can be specified while keying in the invoice. Businesses can use Power BI to track the trends the progress of the invoices from the point of arriving to the point of payment.
More details about this feature here: https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/finance-operations/dynamics365-finance/vendor-invoice-automation-tracking-invoice-received-date

New Feature: Asset leasing

• Customers can more easily comply with accounting standards for ASC 842/IFRS 16
• Automats complex lease calculation of a lease’s present value
• Automatically classify the lease as either operating or finance, or as a short-term lease or low-value lease
• Centralizes the management of lease information

New Feature: Automatic collection task creation
• Automatically create collection tasks that are based on rules
• Define rules that are based on invoice attributes including payment prediction, due dates, and amounts due

New Feature: Touchless email reminders to customer
• Automatically notify your customers via email with a reminder that an invoice is past due
• Contains overdue invoice information based on email templates

New Feature Generate the trial balance with transactional detail report
This feature lets you generate a trial balance with transactional detail. The transactional detail provides information such as the transaction date, voucher number, and transaction description. This report was available in AX 2012 and now it is available in D365The report includes opening balances, debit or credit amount, a running balance, and the resulting ending balances for a given date range. The report can also be run to include pending ledger transactions, providing a provisional report for analysis of how unposted transactions will impact account balances.
This is available form Version 10.0.13 (Update 37) – Enable the feature through feature management

Dynamics 365 Supply Chain Management obtains a unified view of inventory, warehouse, manufacturing, service, and logistics with predictive analytics.

New Feature: Vendor RFQ search by procurement category
• Easier for vendors to find relevant RFQs to bid on
• Vendors find open requests for quotations (RFQs) based on their procurement category

Dynamics 365 Guides for Manufacturing
Deliver mixed-reality, holographic step-by-step instructions for production processes using Dynamics 365 Guides.
Setup the guides parameters and then define the guides, then the worker can use their HoloLens to scan the QR code and the guide will get launched.

To configure how Guides appear on the shop floor, go to Mixed Reality > Dynamics 365 Guides > Configure Guides integration.
Attach guides to various aspects of production control like Resources ,Resource groups, Released products, Formulas, Routes, Route versions. etc.
When a worker opens a job list on the shop floor execution interface, Supply Chain Management finds the relevant guides for the jobs shown. Use the Guides button to view the relevant guides.
Put on a HoloLens and access the respective guide by glancing at the QR code and activating the respective Guide.

New Feature: Extend analytics capabilities with new time-tracking entities.
• Provide easy access to product usage analytics that enable Dynamics 365 Guides to be part of the larger enterprise ecosystem
• Leverage product usage information for use cases that extend beyond the current Power BI template

Dynamics 365 Project Operations unifies operational workflows to provide the visibility, collaboration, and insights needed to drive success across
teams.

New Feature: Create project invoice proposals by funding source from the periodic area
• Create project invoice proposals by selecting the customer account associated with funding sources
• Creates multiple project invoice proposals regardless of the number of project contracts where the customer is a funding source

Project type will be moved to the contract line.
Project group will become optional
The setup related to tracking of work in process and revenue calculation will be moved to a new entity – Project revenue profiles.
The project revenue profile rules will determine which project revenue profile to use.
Internal projects will be projects without a contract and only costs will be tracked.

Test this in SBOX environment – these should be enabled only when using synchronous integration with the Common Data Service.

New Feature: New Invoice summary page available from Project invoice proposals and Project invoices list pages
• Add additional information on the Project invoice proposals/list pages determines what documents to process for a single customer
• Add an Invoice summary to the Project invoice proposals and Project invoices list pages

New Feature: Public sector – Project invoice proposal selection parameter by funding source
• Create any number of project invoice proposals, regardless of the number of project contracts the customer is a funding source for
• Creates project invoice proposals by selecting the customer account associated with funding sources

(Preview) Vendor invoice automation :
The automation processes can be used to perform these tasks:
· Automatically submit imported invoices to the workflow system.
· Match product receipts to pending vendor invoice lines.
· Simulate posting before a vendor invoice is posted.
· Quickly and efficiently view workflow history.
· View and analyze the results of automating vendor invoice processing.

Dynamics 365 Dubai partner Synergy Software Systems

November 12th, 2020

There is much talk about digital transformation but what does it mean for your company?
For selected Enterprise clients we work with Microsoft to deliver curated workshops to ‘inspire-quantify-empower- achieve’

Further to our recent seminar contact us now to avail of free upgrade and migration reviews to Dynamics 365 Finance and Supply Chain

Synergy Software Systems is the oldest Dynamics. partner in the EMEA region and has implemented solutions on Axapta 2.3 Axapta 3 Dynamics Ax4, Ax 2009, Ax2o12, Ax2012 R2, Ax2012 r3, and of course Dynamics 365.

We have also implemented every version of Dynamics CRM since version 3.

As Microsoft partners we also implement and support Office 365 and Microsoft365 . Exchange server, Teams, and the azure stack

We also have a practise for Power Bi/Power Apps/Power Automate, so we are able to help you to fully leverage the entire Dynamics 365 platform.

To take your business on the first step into the cloud with Dynamics call us: 009714 3365589

Power Bi- October Server update, discounted Synergy training, and end of support for PBi on Windows 7

November 6th, 2020

After 10 years, support for Windows 7 ended on January 14, 2020. In line with this, Microsoft will stop support for Power BI Desktop on Windows 7 on Jan 31st 2021. After that, Power BI Desktop will only be supported on Windows 8 or later version.

The January 2021 release of Power BI Desktop Optimized for Report Server will be supported in accordance with the Modern Lifecycle Policy i.e. supported until the next release (currently scheduled for May 2021), after which it will only receive security updates until January 2022, after which support will stop.

As always there were many enhancements to Power BI Report Server in the latest monthly update (October 2020)

Reporting

Modern ribbon
Canvas watermarks
Total labels for stacked visuals
Added general visual option to maintain layer order
Gradient legend
Relative time filter
Slicer improvements
New options for expand/collapse icons
Icons now scale with font size
Ability to customize indentation for child items
Ability to further customize slicer header text
Mobile authoring enhancements
New phone emulator
Updated visualization pane
Support for overlaid visuals
Bookmark available in the Mobile layout view
Turn off gridlines and snap to grid
Visualizations

Line chart dot formatting options
Modeling

Enhanced Dataset Metadata
Performance improvements to IF and SWITCH functions
Support for Excel financial functions
Model view enabled for live connect
Updates to Model view
Data preparation

Automatic Table Detection from Excel files
Automatic Table Detection from JSON files
Global option to disable automatic type detection
Other

Export data source to PBIDS in Power BI Desktop
Desktop splash screen dismiss

To learn more about Power BI there is still time to join our discounted webinar introduction course on 14th November – $100

contact us for details: 0097143365589

Dynamics 365 Finance and SCM upgrade and migration offer from Synergy Software Systems

November 4th, 2020

Over 60 companies tuned into our Webinar with Microsoft last week about the benefits of Dynamics 365 cloud and the upgrade or migration journey.
Note that the special subscription offer incentive, and free uggrade assessments are only available till year end, for a limited number of applicants and first come first served basis . There were also additional discounts offered by Synergy Software Systems till end November 2020.

Some of the reasons for upgrade include:

As of October 2021, Microsoft will no longer support Dynamics AX 2012 R3. That’s not so far away, and now is the time for remaining AX 2009 and 2012 users to move to a new ERP (Enterprise Resource Planning) solution. Such a project will seem daunting, but Microsoft Dynamics 365 Supply Chain & Finance Management will be your last and best upgrade.

An immediate reason Dynamics AX users who have a current Microsoft Dynamics annual enhancement plan to choose Microsoft Dynamics 365 at this time is that can currently receive an intial discount on the Dynamics 365 cloud subscription.

Contact us today to learn more. Keep reading to find out why we think you’ll love Microsoft Dynamics 365.

Advantages of the Microsoft Cloud
When you move from on-premise Dynamics AX to the Dynamics 365, its more than an update of patches or even an upgrade of features. It’s a paradigm shift to compete in the modern digital economy. Dynamics Ax 2was always very versatile and could be customised to meet your specific needs. However that flexibility came at the cost of upgrades to a later version. There might be statutory changes such as introduction of Vat or Revenue recognition, or patches need to fight cybercrime, or business expansion that outgrow existing features and hardware. However the significant challenges, of upgrade constrained the business from making timely ‘agile’ changes.

Additional complexity arose to update integrations, ISV modules and specialist reports, and integrations. With Dynamics 365 Finance & Supply Chain
Management on the Microsoft Cloud, – you will continuously update. The updates are automatic, performed in the background, immediately available, and accommodate your customizations and integrations. You’ll be able to lower your ERP costs, while always benefiting from the latest innovations Microsoft has to offer.

Apps in the Microsoft app store will deploy rapidly without worry about code conflict.

Seamless remote connectivity
Cloud-based solutions such as Dynamics 365 Finance & Supply Chain Management allow out-of-the-box mobile access and anytime, anywhere connectivity. Empower your teams to do their jobs even while working remotely. Give them access to the information and processes they need, whether working from home, on the road, or in the field. Seamless operations provide increased user and customer satisfaction, and increase efficiency.

Built-in disaster recovery
The pandemic and recent natural disasters have shown us that calamity can strike without warning and affect any business. Locating your information and processes in Microsoft’s secure Cloud gives you high-performance, remote access to all your ERP data and processes.
It also guarantees built-in disaster recovery for your organization. You’ll be able to be up and running even if you can’t get to the office. Your information will be secure from both physical disasters and cyberattacks.

Easier integrations
Dynamics 365 Finance & Supply Chain Management is built on a Common Data Service, which connects, ERP, Power Platform (including Power BI) and all the other Microsoft business productivity tools such as Microsoft 365. That enables all of those programs to work together seamlessly. Send and receive data, build workflows, automate processes, and create custom functionality. Your teams will be connected using processes with which they are familiar.

Lower IT costs
A cloud-based solution eliminates the expense of owning and maintain on-premises hardware.
- Hidden but significant savings Include” SQL licenses and support, Windows Server licences, Anti malware software for servers, back up software.
- Save on server room costs for space, electricity, and IT resources.
- No additional BREP charge,

Enhanced performance
The Microsoft Cloud guarantees high performance and ongoing improvements.
Your environment is primarily managed and maintained by Microsoft.
You will never again have the expense of upgrading servers, buying extra data storage, and paying for external hosting. All that will be covered as part of your Dynamics 365 subscription.

Stronger Security
Microsoft’s cloud platform has unparalleled security to safeguard your data.
Dynamics 365 Finance & Supply Chain Management has built-in, role-based security features such as Segregation of Duties (SODs).
Count on Dynamics 365 Finance & Supply Chain Management to support your compliance efforts and meet all your security requirements.

Innovations
Such as AI, virtual agents, connected field service, and more
Advanced tools such as machine learning, artificial intelligence, virtual agents, and connected field service were once out of reach for mid-sized company. Now with Dynamics 365 Finance & Supply Chain Management, you too can leverage the latest technology advancements to unlock new opportunities and gain a competitive edge

Contact us on 0097143365589

Important considerations for a ransomware attack

October 31st, 2020

This post contains general information only offered in good faith and cannot consider every customers’ environment or risk. Synergy Software Systems is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or any other professional advice or services. This publication is not a substitute for such professional advice or services, nor should you use it as a basis for any decision, action or omission that may affect you or your business. Before making any decision, taking any action or omitting an action that may affect you or your business, consult a qualified professional advisor. You acknowledge that Synergy Software Systems shall not be responsible for any loss sustained by you or any person who relies on this publication.

If your network experiences a ransomware attack, then it is likely that your IT staff will want to immediately research and work to stop the attack before they get assistance from an outside incident response firm. This guidance is to help you to prepare your strategy, policies and and responses procedure and checklists to aid your first responders to identify important response priorities for containing a ransomware attack and to avoid common pitfalls that can hinder later investigation and recovery activities.

• Notify your incident response partner and cyber insurance agent (if you have these relationships in place).
• Be aware of any statutory and legal or contractual requirements e.g. to notify authorities, or trading partners relying on your services or integrated systems perhaps with SLAs and financial penalties, or perhaps GDPR related.
• Stop any malicious encryption software that may still be running.
• If you suspect servers and workstations are still encrypting data, power down as quickly as possible to reliably stop further encryption.
• If continued encryption is not a concern on a system, leave the system powered on but disconnect it from the network (as RAM may contain forensic data).
• Disconnect network attached storage (NAS) systems from the network immediately and until you can validate that all systems are free of ransomware.
• Isolate critical systems to prevent further spread of the malware.
• Isolate backups and backup servers.
• Shut down servers or disconnect them from networks.
• Shut down wide area network tunnels.
• Disable any employee remote access services that do not use multi-factor authentication (MFA).
• Disable VPNs or whitelist source IPs to known employees.
• Disable Remote Desktop Protocol (RDP) services or whitelist source IPs to known employees.
• Disable existing domain administrator accounts.
• Create new domain administrator accounts for critical IT staff.
• Disable all other domain administrator accounts (to prevent logins and use of issued Kerberos tickets).
• Disable malware command-and-control channels.
• Disable outbound web traffic.
• Disable all other outbound services/protocols through the firewall.
• Collect and retain logs that are not already in a centralized archive.
• As Windows security event logs can by default be overwritten within days, copy the folder c:\windows\system32\winevt\logs from any domain controllers, RDP servers and other key impacted servers to a safe place.
• Since many firewall logs and VPN are also overwritten quickly, work to export VPN access logs and firewall traffic logs to a safe place.

DEVELOP A RECOVERY STRATEGY
At this point evaluate and develop an investigation and recovery strategy. Examples of key next steps include:
• When needed, completing contracting with a legal firm and/or incident response firm
• Determining the state of storage systems and status of online and offline backups
• Creating an inventory of impacted systems
• Prioritizing applications for recovery
• Creating an inventory of sensitive or high-risk data that could have been stolen
• Evaluating potential risk to cloud email accounts or other cloud services

PITFALLS TO AVOID
In the case of an incident, your organization will want to avoid the following.
• DESTROYING CRITICAL DATA
Many times, IT staff may delete encrypted files or impacted virtual machines to free space for recovery, only to learn that the associated backups are missing or corrupt. Be sure to retain copies of all encrypted or impacted files and systems until after backups are validated and restores are complete, even if it means you have to slow down recovery to add temporary storage and copy potentially unneeded data.

• DESTROYING EVIDENCE
Deleting files or virtual machines, or performing other recovery activities before taking steps to preserve disk images, logs and other evidence, can destroy artifacts that could be used later to help tell the story of how the attacker got in and what data they stole.

• OPTIMISTIC ASSUMPTIONS
There is often a tendency to underestimate an attacker early on and to assume that it is unlikely that the attacker accessed some critical system or set of sensitive data. Perhaps because of a belief that the data would have been too hard to find or too difficult to extract. The organization, may then base its decisions about investigation and notification activities on these optimistic assumptions.

• LEAKING INFORMATION TO THE ATTACKER
Be aware that the attacker may be monitoring your communications during and after the attack. For example, don’t disclose your insurance policy’s ransom coverage limit in a public board meeting discussing the community’s response options, or the attacker will increase their demand to match the policy limit. Social media comments by staff may worry your customers. So, consider also how you will handle communications to your trading partners.

As cybercrime becomes ever more targeted and resourced ensure you have a strategy in place- just in case. Review the security tools you use. Define policies and ensure they are followed for example:
• use of secure regularly changed passwords, or dual authentication passwords
• back ups
• training of new users, and refresher training

Install and use security systems e.g.
• Physical access controls
• Firewalls,
• Anti-malware tools
Consider whether cloud migration or managed services are a better option.

Agile business with Microsoft Dynamics 365 Finance and SCMO Webinar with Synergy, Redington & Microsoft.

October 22nd, 2020

Agile business and digital transformation with Microsoft Dynamics 365 Finance and SCM
Webinar with spears from Synergy Software Systems, Redington and Microsoft.

Also features a local case study for a leading UAE real estate group.
Date and Time: UAE – 28th October 2020 | 10:00am -11:30

For existing Dynamics customers looking to upgrade there will be a special offer announced by Redington and Synergy.

Please register on the link :


If you are unable to attend this session and would like to know more about Dynamics 365 then call us on 00971 4 3365589.

DymaxIO Subscription Licensing -all Condusiv products now rolled into one for fast data.

October 21st, 2020

All of the technologies in V-locity®, Diskeeper®, and SSDkeeper® have been rolled into one new product – DymaxIO™.

New DymaxIO is fast data software. Whether on-premises or in the Cloud, DymaxIO returns more than 40%+ of your hroughput that is being robbed due to I/O inefficiencies of Windows, SQl and virtualisation.

Fix your application slows, freezes, timeouts, slow SQL queries, reduce cloud compute costs, and more, at the source – no new hardware needed.
A software solutlion to a software performance problem.

DymaxIO is sold as an annual subscription which saves you money. Subscriptions are available for client, server, and host systems.

A new DymaxIO site license is also available to conveniently and cost-effectively optimize the performance of all Windows systems.

To improve performance across your systems callus on 009714 3365589

Dynamics 365 and Microsoft Power Platform innovations, updates, and demos from the Microsoft Business Applications Launch Event

October 8th, 2020

See the latest Dynamics 365 and Microsoft Power Platform innovations, updates, and demos from the Microsoft Business Applications Launch Event. You’ll hear from James Phillips, President of the Business Applications Group, and other #Microsoft leaders as they guide you through what’s new

DYNAMICS 365 FOR MARKETING – October 2020 updates

October 8th, 2020

Microsoft understands customer engagement is the key to every business development process. This month, they add meat to their 360-degree view of customers with smart improvements to relationship-building processes and capabilities.

In-Place Editing of Email & Forms. No longer will you have to disengage from a customer journey to create or edit email communications or forms. In-place editing keeps the focus where it should be – within the customer journey. You can also create or edit marketing forms related to an event within the event itself. This one is a big improvement and just makes smart sense.

Enhanced Content-Rich Social Media Creation and Managemetn. The entire social media post creation experience has been redesigned for ease of use, better management across multiple channels and enhanced scheduling features.

A Redesigned, More Efficient Customer Journey Canvas. The new design offers a more intuitive approach to building customer journeys. The experience is further enhanced by no longer needing to hop between the canvas and the toolbox when creating the journey. One of my favorite new features is the inclusion of negative journey paths that allows you to create alternate journeys and follow-up events for those customers not meeting a certain condition (like not opening an email or not clicking on a specified link). This alone is a real game-changer.

Running Webinars within Microsoft Teams. With the onslaught of virtual events, the October release enables you to manage webinars and video meetings in Teams, directly from the Dynamics 365 Marketing platform. You can create and host live events – and integrate them directly into Marketing events. Businesses are already looking for better alternatives to Zoom and other video conferencing platforms and Microsoft is definitely stepping up to the plate.

Expanded Entity Options for Easy Data Collection. Before now, forms had to be connected to a lead or contact. But with the new release, forms no longer need to be mapped this way. Instead, marketers can store form submissions to other entities. and workflows can be created to move the data to where it needs to be.

The entirety of Dynamics 365 October Release is enormous, with updates and enhancements made throughout the entire suite of applications including: Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, Fraud Protection, and Business Central. There are also notable Microsoft Power Platform features in the new release, including substantial improvements for Power Apps developers.

Dynamics 365 Finance deep dive

October 6th, 2020

Dynamics 365 Finance Core Features
General ledger
The general ledger module is the core of Dynamics 365 Finance.
• It’s integrated with other subledgers in financial management, so each department can manage its own books (subledgers) without disrupting the general ledger.
• It provides you with a central location to organize and manage all your organization’s financial records. Use this account information to prepare your financial statements.
• Use general ledger to define and manage the legal entity’s financial records.
• The general ledger is the register of debit and credit entries.
• You classify these entries using the accounts that listed in a chart of accounts.
• Adjust to changing financial requirements with a flexible, guided, rules-based chart of accounts, financial dimensions, and global tax engine.
• Track values efficiently and reduce reporting errors with centralized, automated processes for managing your capitalized assets from acquisition through disposal.
• Incorporate a shared chart of accounts across legal entities enables organizations to streamline main reporting and the intercompany and consolidations business processes.
The following figure illustrates the typical General ledger processes of a business:

The chart of accounts, fiscal calendars, and financial dimensions and how they’re the foundation of the general ledger module.
The general ledger defines and manages your financial records. The chart of accounts displays your register of debit and credit entries. It processes closing transactions, revalues currency amounts, and closes the fiscal periods.
Accounts payable
• With Dynamics 365 Finance accounts payable, you can distribute expenses, taxes, and charges across accounts.
• You manage your vendors, purchase orders, discounts, transactions, and invoices to reduce liability and generate greater income.
• You can also automate the review and payment of vendor invoices.
The following figure shows typical accounts payable business processes in an organization.

The general ledger is a record of all invoices and payment transactions. You match purchase orders to the invoices to see if you should pay the vendor invoice. When the invoice is due, your payable clerks generate the payments, which Dynamics 365 Finance records in the general ledger, and affects the cash and bank management.
You assign purchase orders, discount groups, payment, options, vendor holds, and more to your vendors and vendor group records. You can also create and manage transaction records with purchase orders, product receipts, and invoices. When creating and managing invoices, you can check on invoice approval, payment proposals, and invoice matches.
You use accounts payable to set up and manage your vendors and vendor groups. Once complete, you assign purchase orders, discount groups, payment, options, vendor holds, and more to your vendors and vendor group records. You can also create and manage transaction records with purchase orders, product receipts, and invoices. When creating and managing invoices, you can check on invoice approval, payment proposals, and invoice matches.

Accounts receivableCustomers, sale orders, customer invoicing, and receiving customer payments.
The Dynamics 365 Finance accounts receivable module tracks customer invoices and incoming payments. You create and manage customers, invoice sales orders, and incoming payments while completing the daily tasks in accounts receivable.
You can also invoice customers using free text invoices, recurring invoices, and batch invoices. When you receive a customer payment, you map it to the correct invoice. You can receive payments using many payment types, such as bills of exchange, cash, checks, credit cards, and electronic payments. Dynamics 365 Finance centralized payments module allows organizations with multiple legal entities to create and manage payments using a single legal entity that manages all payments.

In Dynamics 365 Finance, create and manage customers and review sales order default values, credit limits, and on hold functions. You can create and manage sales orders, journals, subscriptions, return orders, item requirements, and sales agreements. You invoice customers using free text invoices, recurring invoices, and batch invoices, then receive a customer payment and map it to the correct invoice.

Project management and accounting
A project is a group of activities to provide a service, produce a product, or achieve a result. Projects consume resources and generate financial results in the form of revenues or assets. The Dynamics 365 Finance project management and accounting module allows you to plan, create, manage, control, and complete projects.

Project managers can work across multiple industries to provide a service, produce a product, or achieve a result. You can use the project management and accounting functionality in multiple industries, as shown in the following illustration.

For example, in a call center, a ticket describes the set of actions required to resolve a call. Consulting companies, such as management or technical consulting organizations or advertising agencies, refer to their activities as projects. In marketing, a campaign is the work delivered. In project-based manufacturing, a production order refers to the work to produce the finished goods. Whatever name you use, the projects involve resources, schedules, and costs. The project management and accounting functionality help with the planning, execution, and analysis of these projects.

Project managers:
• Oversee the resources and finances.
• Create project quotations, contracts, and funding sources to set project financial perimeters.
• Review a post hour journal.
• Create project invoice proposals as they move projects through phases.

The project type determines which invoicing procedure you apply. You can invoice the two external project types only—time and material projects and fixed-price projects. You always attach time and material projects and fixed-price projects to a project contract.
Time and material projects: You base the customer invoice amount on transaction lines that you enter in projects. You can invoice transactions per project or per project contract.
Fixed-price projects: You base the customer invoice amount on invoice billing schedules. You invoice through an on-account setup, called a billing schedule. You can invoice fixed-price projects per project or per project contract.

With either type of project, you may buy items. The module interacts with procurement and sourcing to generate a purchase order, which you settle in accounts payable.

During the execution of a project, you create invoices for your customers. The sales and marketing departments continue to manage the quotations and convert them into invoices for ongoing projects, alongside with their typical role of marketing the goods and managing the sales. You manage customer payments and refunds in accounts receivable.

By using a project contract, you can invoice one or more projects at the same time. The project contract also guarantees a consistent invoicing procedure for every subproject in a project structure. Every project you invoice must be associated with a project contract. The settings for a project contract apply to all projects and subprojects that are associated with that project contract.
With project accounting, you gain an overview of project attributes. Create project quotations, contracts, and funding sources to set project financial perimeters. Review a post hour journal and create project invoice proposals as you move projects through phases.

Budgeting
With proper budgeting processes, organizations can benefit from forecasting and financial insights to compare actuals against allocated budget.
The Dynamics 365 Finance budgeting module lets you estimate the total financial requirements properly by determining the operating requirements, the fixed capital requirements, and the working capital requirements of the organization.

The resource planning cycle consists of planning, budgeting, and forecasting activities. Dynamics 365 Finance supports the processes for both long-term strategic planning and quarterly and annual budget planning.

Use the budgeting module to create and assign budget codes, allocate funds, and to plan for the future.
• Reduce operational expense by minimizing operational costs across business geographies with financial process automation, encumbrance, budget planning, and budget control.
• After you set up and approve a budget in Dynamics 365 Finance, you convert the budget plan to a budget register entry. Budget register entries give you the tools to manage the budget and keep amounts traceable through budget codes.
• Budget register entries let you revise original budgets, do transfers, and carry forward budget amounts from the previous year.
• Based on the established budget, enable budget control. The level of control depends on your organizational culture and the organization’s level of maturity.
• Educate employees about organizational targets and follow those targets through policies such as consider an online meeting instead of a travel.

Dynamics 365 Finance includes a budget control framework that lets you select either hard control or soft control. Hard control prevents postings that would go over the budget. Soft control warns you that you’ll exceed the available budget, but you can decide how to continue.

Dynamics 365 Finance budget control supports management of your financial resources through the:
• Chart of accounts
• Workflows
• User groups
• Source documents and journals
• Configurable calculation of available funds
• Budget cycles
• Thresholds.

When controls are in place, you can plan, measure, manage, and forecast your financial resources throughout its fiscal year.
After you approve budgets in Dynamics 365 Finance, you use budget plans to generate budget register entries to record the expenditure budget for your organization. You can also create or import budget register entries from a third-party program.
Then you can set up budget planning processes to meet your policies, procedures, and requirements for budget preparation. You can view and edit budget plan documents using one or more layouts. You associate each layout with a template to view and edit the budget plan documents in Excel.

You can use the budgeting module to create and assign budget codes, allocate funds, and plan for the future. You define who does budgeting, what you budget, and how the process works through a sole source of truth.

Real-time cash flow visibility
Dynamics 365 Finance offers tools, features, and a workspace with built-in intelligent controls to give real-time insight into your cash flow, product supply, and demand. It can analyze customer demographics and the cost of goods so that you negotiate advantageous agreements with your vendors and customers.

Use the cash flow forecasting tools to analyze upcoming cash flow and currency requirements to estimate your future need for cash while checking on budgeting and inventory management. It gives you better oversight and preparation for the future.
To get a forecast of your cash flow, you complete the following tasks:
• Find and list all the liquidity accounts. Liquidity accounts are the accounts for cash or cash equivalents.
• Configure the behavior for forecasts of transactions that affect the liquidity accounts.
After you’ve completed these tasks, calculate and analyze forecasts of the cash flow and upcoming currency requirements.
Integrate cash flow forecasting with the general ledger, accounts payable, accounts receivable, and budgeting and inventory management. The forecasting process uses transaction information in the system, and the calculation process forecasts the expected cash effect of each transaction.
Dynamics 365 Finance considers the following types of transactions when calculating the cash flow:
• Sales orders: Sales orders that aren’t yet invoiced, and that result in physical or financial sales.
• Purchase orders: Purchase orders that aren’t yet invoiced, and that result in physical or financial purchases.
• Accounts receivable: Open customer transactions or invoices that aren’t yet paid.
• Accounts payable: Open vendor transactions or invoices that aren’t yet paid.
• Ledger transactions: Transactions where it’s specified that a future posting will occur.
• Budget register entries: Budget register entries selected for cash flow forecasts.
• Demand forecasts: Inventory forecast model lines selected for cash flow forecasts.
• Supply forecasts: Inventory forecast model lines selected for cash flow forecasts.

Although there’s no direct integration with project management and accounting, there are several ways to include project transactions in the cash flow forecast. The system includes posted project invoices in the forecast as part of open customer transactions. The system includes project-initiated sales orders and purchase orders in the forecast as open orders after they’re entered. You can also transfer project forecasts to a ledger budget model. You include the ledger budget model in the cash flow forecast as part of the budget register entries.
Use real-time cash flow visibility features, such as budgeting and inventory management integrations, to get better visibility into the future.
Set up cash flow forecasts and show vendor and purchase order cash flow forecasts. With tools that give you a full-circle view of your current and future needs, Dynamics 365 Finance is a powerful tool for organizations that want control and insight.

Credit and collections
A common challenge for CFOs is predicting when customers will pay. Slow and inconsistent payments restrict cash flow and inhibit both long-term planning and daily performance. The credit and collections functionality in Dynamics 365 Finance predicts customers will pay when invoices, based on a multi-tiered historical analysis. The predictions help you get your receivables collected on time and reduce the cost and effort of manual collections management.
Y
ou can track and manage the complete lifecycle of credit and collections including:
• Generating customer account statements.
• 360-degree visibility of customer aging data and overdue balances.
• Automating customer communication.
• Finalizing write-offs.

You can better allocate funds and spot credit risks before large orders ship.
• You’re equipped with effective strategies to get paid in full and on time.
• You collect revenue faster because you process your money faster.
You manage accounts receivable collections information in one central view, using the Dynamics 365 Finance Manage customer credit and collection workspace. Use this central view to manage collections. Collections agents can begin the collection process from customer lists that you generate using predefined collection criteria.Visibility to customers that don’t pay invoices on-time is important to managing cash flow and receivables. The credit and collections module addresses the customer credit, collection, and write-off process. Dynamics 365 Finance ties these transactions back to the proper financial transactions to provide you with one central view.

Month, quarter, and year-end reviews
At the end of a fiscal year, you must generate closing transactions and prepare your accounts for the next fiscal year. You use the consolidation functionality to combine the financial results for several subsidiary legal entities into results for a single, consolidated organization. Prompt month end closing, and correct reporting are imperative for overall operational health of your organization.

Dynamics 365 Finance allows global businesses to do more with capabilities such as a shared chart of accounts across multiple legal entities and dashboards show a global view of your organization.

The financial period close workspace lets you track your financial closing processes across organizations, areas, and people. Depending on their view of the financial period close workspace, you’ll see either all tasks and statuses for a closing schedule assigned to different employees, or just the tasks assigned to them.

With Dynamics 365 Finance, you can close the books faster and simplify global financial management with in-depth reporting capabilities, financial intelligence, and embedded real-time analytics. You can activate flexible and agile financial reporting that supports multiple legal entities and currencies in a single instance. That instance natively manages foreign exchange and shortens the end-of-month process.
You use the general ledger to complete closing procedures for a period or a year. Closing processes prepare the system for a new period. There are many tasks including preparing filings, inventory closing, consolidation, and more that you need to complete first.
To prepare the system for a new year, you must run the year-end close process. Each organization has different processes and steps for the end of a period.

As part of periodic tasks, you must complete the following tasks:
• Bank reconciliations.
• Configure financial period close.
• Prepare periodic filings.
• Run foreign currency revaluation processes.
• Perform financial consolidations.
• Process end of year tax reporting.

Global attributes
Dynamics 365 Finance enables you to operate worldwide by supporting multiple currencies, language translations, jurisdictions, compliance regulations, and infinite dimensions.

In today’s global market, you might receive and send payments using different currencies. There are two types of currencies in Dynamics 365 Finance. The accounting currency is the main currency that you use. However, you’ll need to report recorded financial transactions in different currency, called the reporting currency. You can repurpose a reporting currency and use it as a second accounting currency. You call using two accounting currencies dual currency.

With Dynamics 365 Finance, you can convert currencies and post transactions to currencies other than the one in which you completed the order. You can recognize jurisdiction and compliance based on locality, and the user interface displays different languages based on users’ personal settings.

If your organization has multiple legal entities and transacts in multiple currencies, then supporting currencies and their corresponding exchange rates is essential.

To learn more or join our next webinar with Microsoft and Reddington on 21 October 20121 call: 0097143365589

Dynamics 365 Fraud protection

October 6th, 2020

Today’s digitally transformed enterprise conducts business online in real time – little human intervention is involved. This reduces costs and improves the customer experience. However, it exposes the enterprise to serious threats of fraud from sophisticated cybercriminals who try to take advantage of the online channel’s relative anonymity and accessibility. In e-commerce, transactions can be maliciously created via compromised accounts and stolen payment instruments

A key difference in E-Commerce fraud compared to any other fraudulent activity is that criminals do not even need a physical card for their actions.
For a false transaction to occur between a marketplace and a customer bank account only card information is required.
There are multiple ways to steal customer’s information, that’s why online payment fraud detection deserves to be managed separately.

Chargeback Fraud examples:

A customer buys a massive order and cancels the order right after the shipment, receiving goods without any payment.
A criminal, acting as a customer, gets in touch with the banking institution and claim his identity was stolen, and by this cancel the transaction
A scammer claims he never received the delivery and asks for another delivery.
For the business, it takes time and effort to properly investigate each case, so it will lose money no matter what the outcome. It’s even harder to distinguish real criminal activity from “friendly fraud” –i.e. genuine mistakes by your operation or by the real customer.

Other malicious activities include:
account takeover,
abuse of free trials,
fake product reviews,
warranty fraud,
refund fraud,
reseller fraud,
abuse of program discounts.

Such activities, affect the enterprise’s profitability and reputation and may also have serious consequences for society. Examples include money laundering and posting fake news

Dynamics 365 Fraud Protection is a cloud-based solution.
It is designed to help e-commerce merchants
decrease fraud costs,
increase acceptance rates,
improve the customer shopping experience.
Prevent payment and account-creation fraud with adaptive AI technology.
Get the benefit of connected knowledge from all Dynamics 365 Fraud Protection merchants for better fraud insights.
Improve customer service with the built-in escalation support.

The return on investment (ROI) for cybercrime online fraud is high, and it’s likely that most of an enterprise’s vulnerabilities will be discovered and exploited. Additionally, unlike during the early years of the internet, today’s fraudulent transactions can be orchestrated by well-funded and well-equipped rings of professionals. Fraud protection professionals need the right tools to fight this threat

By using Fraud Protection, you can help protect your business from fraud through several innovative and advanced capabilities. Here are some examples:
AI and insights from the fraud protection network
Device fingerprinting
A rules engine and virtual fraud analyst
A graph explorer and scorecard
A transaction acceptance booster

PURCHASE PROTECTION
1. Decrease wrongful rejections and boost acceptance rates with adaptive AI technology that continuously learns and adapts from patterns and equips store managers with tools to optimize fraud controls.
2. Increase fraud awareness and help reduce losses with a fraud protection network that uses connected knowledge to provide broad awareness of fraud activity across the globe, while keeping the security of your confidential information and shoppers’ privacy top of mind.
3. Boost transaction acceptance rates and improve the shopping experience by sharing transactional trust knowledge with issuing banks to increase authorization rates.
4. Improve customer service with a built-in escalation support tool that displays detailed context of the customer transaction including fraud insights provided by the service.

ACCOUNT PROTECTION

1. Safeguard your system with bot protection that helps protect against bots attempting to gain access to accounts with stolen credentials or to create fake accounts and transactions.
2. Help avoid losses due to fraudulent accounts with account creation protection that helps minimize abuse and automated attacks on customer accounts.
3. Reduce fraud with account sign-in protection that helps safeguard customer accounts, improving customer engagement and conversion by reducing friction.
4. Help protect customers with device fingerprinting to leverage the fraud network linkages and detect automated fraud attacks

LOSS PREVENTION
1. Help protect profits and reduce losses using adaptive AI technology that learns patterns and adapts to help optimize fraud controls.
2. Gain visibility into fraud risk with business intelligence reporting that enables store managers and investigators to take action by providing them with insights on anomalies with merchandise discounts and returns.
3. Increase operational efficiency by reducing manual effort required to determine the business entities and functions that may be at risk.
4. React quickly to dynamic fraud and purchase patterns using an enhanced loss prevention system with analysis that provides actionable insights to help reduce fraudulent returns and discounts.

Call Synergy Software Systems to learn more 00097143365589

What’s new in Dynamics SCM October 2020 Wave release – Ask Synergy Software Systems

October 6th, 2020

Edge computing is not just a buzzword. Companies often struggle with latency and connectivity when running operations in remote facilities. In fact, network latency is a top connectivity challenge for 30 percent of manufacturers, according to the IDC1. A leading cause of latency is high volume and resource-intensive processes running in parallel, resulting in reduced productivity.

Edge computing, is a means go changing where processing happens. The edge is the end of your organization’s network, the end of your reach. Edge computing put Internet of Things (IoT) devices closer to the locations they serve. The big benefits of edge computing is bandwidth savings and reduced latency, or the time it takes data to travel. Sending all data captured to a remote, central location requires a lot of bandwidth. When you put devices at the edge of your network, they can process the data before transferring only the output to your central server, which will reduce the amount of data and thus the bandwidth needed to send the information across the internet.

Data centers, typically run in cool dry atmospheres with little variability in temperature, edge computing devices are meant to operate in real-world conditions. They are usually more robust against heat and humidity and require less power, because they’re not located in big data centers that consume large amounts of electricity.

Operations without interruptions
The new Cloud and Edge Scale Unit add-ins for Microsoft Dynamics 365 Supply Chain Management, coming to preview in October, brings the power of the intelligent cloud to the edge. It allows organizations to run critical warehousing and manufacturing workloads on the edge in a distributed model using Azure stack devices. This improves resilience and ensures operations without interruptions even when temporarily disconnected from the cloud.

Scaling production and distribution with agility
Customers can make data-driven decisions before making any investment by easily simulating various factors that impact resilience of their critical manufacturing and warehouse processes, such as network latency, traffic volume, time-outs, or intermittent connectivity. They can then deploy the scale units—edge or cloud—to best overcome these challenges.

Microsoft Azure compute technologies make the deployment of edge scale units seamless with a plug-and-play experience and allows customers to easily scale during usage spikes to ensure high throughput.

In the past, edge deployments have been associated with use cases related to asset management due to the biggest concern associated with latency issues. With the new scale units for Dynamics 365 Supply Chain Management, however, the use cases have expanded to other critical manufacturing and warehouse execution scenarios.

Many manufacturers and distributors are heavily regulated and have strict policy requirements. These customers have been conservative with their migration to the cloud, which has impeded their ability to overcome disruptions like the one caused by the current pandemic. With the ability to run distributed workloads on the edge, these companies can feel more confident running the manufacturing and warehousing workloads on their premises while migrating the rest of their operations to the cloud; thereby digitally transforming their organizations and reducing costs to become more resilient.

What is the downside?
Edge computing requires a lot of hardware. For example, a large distributor or manufacturer who wanted to use IoT security cameras would need to have those edge devices at all of their hubs or warehouses. Decentralizing your equipment can present logistical challenges when it comes to management and maintenance

Edge computing has an increased attack vector because these multiple internet-facing devices are not behind well-secured corporate networks with giant firewalls, and therefore are more vulnerable to being hacked. A malicious user might try to steal your data or just commandeer your devices.

In the consumer space, a lack of security updates is a problem for products like smart lightbulbs, doorbells, and home sensors. As vulnerabilities are found, these devices need to be patched, to ensure a cybercriminal does not get unwarranted access onto your home network or take over the operation of your lightbulbs or doorbell.

To learn join us for two Webinars with Microsoft and Reddington on 21 October 2020 covering Dynamics 365 Finance, Dynamics 365 SCM Dynamics 365 Fraud protection, and how the cloud and Dynamics 365 is supporting digital transformation and new business paradigms.
To learn more call us on 009714 3365589

SSD performance degrades over time- prevent this with DymaxIO

September 29th, 2020

Can SSD performance degrade over time and is there a way to prevent this? The answer is YES and YES. the same solution that addresses the inefficiencies of iops in Windows , SQL and VMs can also help you to maintain the performance of your solid state disks.

The reason for this degradation is an undesirable SSD phenomenon called the Write Amplification Factor (WAF), . This is a numerical value that indicates the actual amount of data that was written to an SSD in relation to the amount of data that was requested to be written from the Host (i.e. Windows OS System)

WAF = the data written to the SSD / the data written by the host

For example, an application on the Windows Server system writes out 128kb of data to the SSD, but internally on the SSD, 512kb of data is written on the SSD for this to occur. This will degrade SSDs write performance.

In this example, the WAF = 512kb/128kb = 4 ! This is bad, a 128kb write from the host that resulted in 512kb of internal writes on the SSD

Ideally, you want a WAF = 128KB/128KB = 1

Why does this occur. Unlike HDDs, data cannot be directly overwritten on a disk. On SSDs, data can only be written to erased spaces. When you have a brand new initialized SSD, all of the pages are in a free/erased state, and there is no problem for it to find free/erased spaces to write new data. But as the SSD starts to fill up with data, resulting in erased spaces having to be created that causes the WAF to increase. I can go into more detail on this but will save it for another time. Suffice to say, a higher WAF value means SSD performance degradation.

Do SSDs degrade over time?

The answer is YES but this has to do more with the SSDs filling up over time. Some recommendations on the web advise to keep free space on SSDs anywhere from 10% to 30% to avoid this degradation. With less free space on a highly I/O intensive system, a couple of things occur:

-There are less free spaces to write to, extra overhead may have to occur like block erasures to allow the new updates to occur. This increases the WAF – Not a good thing.
- With less free space, file data may get spread out to different locations on the SSD. For example, in the best case, 10 pages of file data that is being updated are all on the same block.
- When the block needs to be erased to be updated, then just that one block needs to be updated. If those 10 pages are on 10 different blocks, then in the worst case, those 10 blocks have to be erased and re-written – More overhead and a higher WAF.

The result is

➣SSDs are overprovisioned. For example, a 1TB SSD actually contains 1.1TB of data space. This extra space (seen only by the SSD internals) helps to allow the WAF to remain low.
➣SSD Garbage collection and Trim. Both of these processes include freeing/erasing spaces in the background so new writes can occur quickly on these newly erased spaces.

How doies DymaxIO™ help with SSDs Degrading?

DymaxIO has technology to keep the WAF low.

The patented IntelliWrite® technology enforces efficient Sequential Writes to occur rather than smaller Random Writes from the Windows Host. Sequential writes are more likely to place data in the same blocks which can decrease the WAF

Optimization engines keep the free space contiguous when needed on the host logical side. This will help enforce larger sequential writes to occur which decrease the WAF.

There are also a few more benefits of enforcing larger sequential writes.
- Sequential I/Os out-perform Random I/Os on storage, both HDDs and SSDs, so this ensures you are getting the optimal performance from your storage.
- Keeping the WAF low and writes lower on the SSD helps to extend the lifetime of the SSD.

IntelliWrite technology in DymaxIO does both of these functions automatically
- Keep sufficient free space on your SSDs
- Enforce Sequential Writes rather than Random Writes.

Fix at the source. 2X SQL application performance, accelerate Windows throughput 40+%, extend hardware life 2 to 3 years, reduce timeouts, crashes, and more. A software solution to software problems Just install, DymaxIOno code changes, no reboot necessary.

Call Synergy Software Systems 0097143365589

Microsoft Power BI new license option – called Premium Per User, or Premium Gen2. Ask Synergy Software Systems

September 25th, 2020

A recent, Microsoft Ignite 2020 announcement of a new licensing plan for Microsoft Power BI, called Premium Per User, or Premium Gen2.

We already have license options for:
Per user Pro
One of the most common licensing options is the Power BI pro account, that gives the user enough access to do *almost* anything they want in the world of Power BI development, building solutions, creating workspaces in the service, sharing the content to the users, etc. This licensing is priced $9.99 USD per user per month.

Good enough to cover the analytics needs of a small to medium scale business with usual analytics requirement. Requirements such as getting data from multiple sources, combining it, building superb visualizations and sharing among a reasonable number of end-users.

Premium: capacity-based
Another popular option is to purchase a dedicated capacity (a dedicated node of certain amount of CPU cores and RAM power) to host the Power BI content on it. The dedicated capacity comes not only with a better performance, but also, with extra features. Such as using AI abilities, some extra features in the dataflow development, geo replicas for the data model, paginated reports and many other features. Dedicated capacity comes in two modes; embedded, and Premium. and the minimum entry for Premium is $4,995 USD per node.

Good for enterprise scale businesses with advanced analytics requirement, such as working with big data, building computed entities in the dataflow, leveraging AI functionalities, and requiring high performance for their big data analytics.

Pro is cheap enough to get every business started with analytics, and Premium is powerful enough to cover sophisticated analytics requirements. However, there is a large group of small to medium scale business which have advanced analytics needs. Premium capacity-based licensing for this group is too expensive. For a company with l only 10 to 20 users, there may not be an ROI to pay $4,995 per month for analytics. On the other hand, Pro is too limited. They need some features that are not available in this licensing.

The details of how much the licensing would cost are still to be determined, as the licensing for Premium Per User, or Premium Gen2 will come later this year (2020). It means that a small scale business can pay for the analytics requirement with a per-user licensing , which may be a worthwhile option. That means business can scale with advanced analytics features like an enterprise customer.