Archive for the ‘Microsoft’ category

Why software update is important – the latest patches from Microsoft monthly ‘Patch Tuesday’

September 16th, 2020

There many reasons from performance to new features to compliance and to support new ways of working.
However, with the huge sophisticated increase in cybercrime, unpatched and out fo date software versions are most vulnerable.

As part of this month’s Patch Tuesday, Microsoft today released a fresh batch of security updates to fix a total of 129 newly discovered security vulnerabilities affecting various versions of its Windows operating systems and related software. Of the 129 bugs spanning its various products — Microsoft Windows, Edge browser, Internet Explorer, ChakraCore, SQL Server, Exchange Server, Office, ASP.NET, OneDrive, Azure DevOps, Visual Studio, and Microsoft Dynamics — that received new patches, 23 are listed as critical, 105 are important, and one is moderate in severity.

Unlike the past few months, none of the security vulnerabilities the tech giant patched in September are listed as being publicly known or under active attack at the time of release or at least not in knowledge of Microsoft.

A memory corruption vulnerability (CVE-2020-16875) in Microsoft Exchange software is worth highlighting all the critical flaws. The exploitation of this flaw could allow an attacker to run arbitrary code at the SYSTEM level by sending a specially crafted email to a vulnerable Exchange Server.

“A remote code execution vulnerability exists in Microsoft Exchange software when the software fails to properly handle objects in memory,” Microsoft explains. “An attacker could then install programs; view, change, or delete data; or create new accounts.”

Microsoft also patched two critical remote code execution flaws in Windows Codecs Library; both exist in the way that Microsoft Windows Codecs Library handles objects in memory, but while one (CVE-2020-1129) could be exploited to obtain information to compromise the user’s system further, the other (CVE-2020-1319) could be used to take control of the affected system.

Besides these, two remote code execution flaws affect the on-premises implementation of Microsoft Dynamics 365, but both require the attacker to be authenticated.
Microsoft also patched six critical remote code execution vulnerabilities in SharePoint and one in SharePoint Server. While exploiting the vulnerability in SharePoint Server requires authentication, other flaws in SharePoint do not.

Other critical flaws the tech giant patched this month reside in Windows, Windows Media Audio Decoder, Windows Text Service Module, Windows Camera Codec Pack, Visual Studio, Scripting Engine, Microsoft COM for Windows, Microsoft Browser, and Graphics Device Interface.

Vulnerabilities marked as important reside in Windows, Active Directory, Active Directory Federation Services (ADFS), Internet Explorer Browser Helper, Jet Database Engine, ASP.NET Core, Dynamics 365, Excel, Graphics Component, Office, Office SharePoint, SharePoint Server, SharePoint, Word, OneDrive for Windows, Scripting Engine, Visual Studio, Win32k, Windows Defender Application Control, Windows DNS, and more.

Most of these vulnerabilities allow information disclosure, the elevation of privilege, and cross-Site Scripting. Some also lead to remote code execution attacks. In contrast, others allow security feature bypass, spoofing, tampering, and denial of service attacks.

Windows users and system administrators are highly advised to apply the latest security patches as soon as possible to keep cybercriminals and hackers away from taking control of their computers.

For installing security updates, head on to Settings → Update & security → Windows Update → Check for updates or install the updates manually.

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Microsoft Lists now in Teams – ask Synergy Software Systems

September 8th, 2020

Microsoft Lists, a new product based on SharePoint Lists, is now generally available through the Microsoft Teams service for both business and government users, Microsoft announced this week. Besides Teams, Lists is also slated for SharePoint Online and the Microsoft 365 Launcher application.
Mobile apps for iOS and Android are expected to be released around the end of the year.
Lists in Teams Availability
Lists in Teams availability depend on the sort of Microsoft 365 updates an organization elects to receive. The feature started rolling out in August to tenants getting “targeted” update releases, according to Lincoln DeMaris, a Microsoft principal program manager on the Microsoft Lists team, in an interview published by Microsoft on Monday.
The application more likely will arrive in Microsoft 365 tenancies in early September, and will get finalized in mid-October, according to Daniel Glenn, a Microsoft Most Valuable Professional, in an Aug. 8 “365 Message Center Show” podcast.
Lists wasn’t there in Teams when I checked the Apps menu. However, when it’s available, Lists will get added by default for all Teams users unless IT pros block it, according to this Microsoft help document. Data used with the Lists app are stored in an organization’s “SharePoint Online team site,” the document explained. Permissions associated with Lists in Teams apparently get controlled via SharePoint List or Library permission controls that IT pros may set.
Lists Capabilities
Microsoft Lists is different from other Microsoft list programs in providing user-friendly templates to help create lists. Within Teams, it’s possible to chat about the lists using a pane on the right side. Lists also can be created from Excel workbook files, if wanted.
Microsoft’s premade Lists templates include:
• Patients
• Loans
• Incidents
• Issue Tracker
• Event Itinerary
• Business Trip Approvals
• Team Contacts
• Asset Tracker
• Project Planning
• Onboarding Checklist
The first three lists (Patients, Loans and Incidents) are described as being new “industry-specific templates.” It’s also possible to create new lists by scratch, or create a new list using the formatting of an existing list.

End users can change the views in how the list information gets presented. Some views, though, such as “calendar views, gallery views and rules” are yet to come, according to DeMaris. While end users typically create lists within an organization, they also can create personal lists. DeMaris suggested Microsoft was working to address possible organizational governance issues associated with this personal lists creation capability.
Lists is powered by the same technology Microsoft uses to power SharePoint Site designs, DeMaris explained. That circumstance means that some of the same sort of customization options available for SharePoint Sites may be coming to Microsoft Lists, as well, he suggested.
Organizations using Lists in SharePoint Online don’t need to migrate them to SharePoint Lists because they are basically the same thing, DeMaris noted.

Windows performance problems – one major cause.

September 1st, 2020

12 substantial Windows performance problems that can cause the most frustration and chew up valuable time can be directly traced to a single source.

1. Slow Application Performance Familiar?. A company runs a large application such as EMR/EHR or ERP o which the entire enterprise depends, and users have to end wait endlessly for data. A sales team operating on a CRM application, and speaking with prospects loses the sale while waiting for data. It could be an LMS, used for the vital administration of educational programs. Other applications such as SharePoint, MS Exchange, VDI, POS and even legacy and proprietary apps all suffer from this same malady. The phone line and support desk tickets is overwhelmed with user complaints.

2. Application Crashses This t brings everything to a dead stop. Freezes and crashes are the biggest headaches of IT, there is nothing worse than angry users. When the application has crashed this will affect others accessing that application, too. When this happens, often a user will yell out, “What’s wrong with the computer?!” But of course, it’s not the computer. We’ll get to that at the end. Meanwhile, log files fill up, transactions or batch tasks don;t complete, and data gets corrupted. There may be downtime to reboot the server, or users may need to rekey data.

3. Missing SLA targets SLAs are the delivery backbone of many companies. Service quality and availability are service aspects written into contracts, and when those re not met, it not only means lost income, it can also mean lost business and clients. This is especially true today in a SaaS environment, in which a client can simply pull the plug and go to another provider. A primary cause of missed SLAs is slow performance. Yet again, it traces to the same source .

4. Slow Data Transfer Rates There are many reasons for heavy data transfer, including backups to other locations, and importing data to new locations, integrations and BI , When transfer rates are slow, it means waiting. And waiting. And waiting. This Windows performance problem eats up system as well as staff resources. Slow data transfer rates are traceable to this same source.

5. SQL Query Timeouts and Latency Enterprises run on data, which means they’re also living and dying on database queries. When a query is originated, the process through which the query was made will wait until the query is satisfied. The longer the wait (latency), the longer a data record, or computing resource is locked to other users. When a timeout occurs, that means that the query must be started again. This, of course, can mean a serious delay.

6. SQL Deadlocks This phenomenon occurs when two or more processes are waiting for the same resource. Each process is then waiting for the other process to complete before continuing. On the user end, SQL deadlocks produce the same result as timeouts: endless waiting.

7. SQL Server 15-Second Warnings An I/O request should complete within milliseconds. The 15-second warning that SQL Server has been waiting for longer than 15 seconds for an I/O request to complete indicates a serious performance problem—once again traceable to the same issue.

8. You Upgrade Hardware…but Performance Still Slow Many think the easy way to solve performance problems is to upgrade hardware. It can help but what happens when you upgrade hardware, and performance is still sluggish? This is a very expensive way to indicate that you have “solved” the wrong problem. Yes, performance was an issue, but the reason behind it was not hardware related. Yes, you guessed it: the cause is the same as all of these other problems.

9. Slow SSD Read/write Speed Companies install SSDs to improve performance—and given the substantial performance difference between SSDs and HDDs, that performance difference should be much better. Sometimes the read/write speed to SSDs is still slow because you’re still suffering from the same problem.

10. Storage Performance Problems Storage is very a sophisticated with solutions designed to improve storage performance. Performance problems you experience with storage are only partly due to the hardware…but to the same cause as the rest of these issues.

11. Slow Server Performance This is the generally sluggish performance phenomenon, the causes of which can be tough to trace down. For that reason, many don’t try—they just decide that hardware must be upgraded: new servers, new storage, perhaps even a new network. Slow server performance is most often rooted in the same cause as all of these other issues. Servers don’t come cheap and they consume utilities

12. VM Density and Consolidation Issues
Its now common practice to consolidate several VMs into one physical server. The higher the VM density is, the more efficient the system may be but those Vms have to talk to each other and the system tBoth VM consolidation and VM density contain the same inherent performance problem as each of these other scenarios and may be preventing you from loading more VMs onto a single host.

The Basic Problem

All of these Windows performance problems that cost you peace of mind can be traced back storage I/O efficiencies.
Virtualization has been great for server efficiency, ba big downsides to virtualization is that it adds complexity to the data path – known as the I/O blender effect that mixes and randomizes I/O streams.

There are 2 severe I/O inefficiencies causing this.

The Windows file system will break up data ‘writes’ into separate storage I/Os and send each I/O packet down to the storage layer separately. This causes I/O characteristics that are much smaller, more fractured, and more random than they need to be – this along with the I/O Blender effect results in bad storage performance. This is a “death by a thousand cuts” scenario – everything is running, but not running nearly as fast as it could.

You could opt to throw more hardware at the problem, but this is expensive and disruptive and can be premature – it is much better to tune what you already own to get the performance of which the server is capable.

Storage I/O contention occurs when you have multiple systems all sharing the same storage resource.

Windows breaks up that I/O profile into a smaller, more fractured, more random I/O profile than it needs to be. when clean that up on one VM then all of the data from that one VM to the host is all streamlined, but then you have all the data from neighbor VMs that are still noisy and causing contention.

So, your performance is penalized once, twice by storage I/O efficiencies. This means systems process workloads are typically about 50% slower than they should on the typical Windows server. Far more I/O than s needed is used to process any given workload. This is a major cause of Windows performance problems

The Solution: ensure large, clean, and contiguous read and write I/Os from all sources, and eliminate the I/O blender effect.

Larger, cleaner, sequential I/Os result in fewer I/Os to process and thus faster data transfer rates for peak performance. In such a case, you can have 1G of data, but instead of transferring it in 100,000 I/Os, you can accomplish it in 70,000, or less.

The next factor is to read and to write I/Os sequentially, instead of randomly. When dealing with storage, sequential I/Os always out-perform random I/Os on hard disk drives, SSDs and flash storage.

These factors work together to transform the nature of the I/O to improve performance:

Larger I/O
Sequential I/O
Less I/O

The overall effect is that the OS workload is reduced, because there are fewer I/Os to process, and they are occurring sequentially.
DymaxIO

This is the solution brought into effect by the DymaxIO fast data software: (A software Solution for a software problem)

-Fewer I/Os, because they are larger
-Sequential I/Os
– Read I/O served from memory DymaxIO accomplishes these improvements through proprietary technology that optimizes and streamlines with both reads and writes.

Write performance: IntelliWrite® patented technology eliminates small, fractured I/Os caused by Windows splitting files into multiple write operations. DymaxIO enforces large, clean, contiguous writes for more payload with every I/O operation.

Read performance: IntelliMemory® patented technology reduces read I/Os from storage by caching hot data server-side. Reads are cached right at VM level from otherwise-idle, available DRAM. Not only does this enormously decrease the I/O latency time, but also decreases the I/O traffic to the storage unit, thus freeing up the storage bandwidth for other work.

Because of these substantial improvements, DymaxIO is able to regularly provide 30 to 40 percent faster data transfer speeds, eliminating a myriad of Windows performance problems.DymaxIO improves the performance and reliability of Windows systems.

Are your servers good candidates for DymaxIO ? Find out quickly and easily without investing a lot of time –
Our I/O Assessment Tool. will:

Analyze data across 11 performance metrics
Easily identify systems suffering from performance issues
Graphs display averages and peaks for each hour

Contact us to learn more: 0097143365589

Field Service Management – Microsoft a Leader in Gartner’s 2020 Magic Quadrant.

August 24th, 2020

Gartner has positioned Microsoft as a Leader in its 2020 Magic Quadrant for Field Service Management. Positioned as a Visionary in 2019, this new, improved position as a Field Service Leader reflects our ability to execute and completeness of vision. Products evaluated include: Microsoft Azure IoT (Hub and Central), Microsoft Power Platform (Power BI, Power Apps, Power Automate, and Common Data Service), and mixed-reality (Microsoft Dynamics 365 Remote Assist).

Field service technology is evolving at an accelerated pace, that is significantly impacting how we work, what we work on, and how we best serve our customers. As technology speeds forward creating greater efficiencies, it promotes cutting edge technologies into the mainstream. These technologies not only streamline processes and reduce costs, they also differentiate a service organization from the pack. It is these differentiators that have elevated Microsoft Dynamics 365 Field Service as a driving force within the field service community.

Dynamics 365 Field Service capabilities
Many of the field service capabilities Gartner highlighted are pivotal in providing world-class customer care. Microsoft pioneered cutting edge technologies that have led to the development of rich features that empower technicians and increase productivity, optimize resources, and enhance customer satisfaction—together helping FSOs to quickly realign operations to strengthen business continuity while building resiliency within a changing economic landscape.

Azure IoT Hub and Azure IoT Central.
With the addition of Azure IoT Hub or Azure IoT Central, field service is transforming the costly traditional break-fix model to a proactive and predictive service model. By combining IoT diagnostics, scheduling, asset maintenance, and inventory all on the same platform, field service organizations (FSOs) can reduce downtime by diagnosing problems before customers are even aware there is an issue. Connected Field Service lets you address issues faster by remotely monitoring devices, and the service data can help in making better decisions around dispatching technicians with the right experience, availability, and location to the customer.
Power Platform including Microsoft Power BI, Microsoft Power Apps, Microsoft Power Automate, and Common Data Service.

Use Power BI’s intuitive data visualizations, Excel integration, and customer data connectors with the next generation Field Service mobile app.
Empower technicians with an easy-to-use mobile experience to view: assigned jobs, and to record work performed with” photos and video captures, bar code scanning, and digital signatures.

They have information when visiting remote destinations without internet connectivity. Power Automate is easily integrated to create flows to improve process automation and the Common Data Service can securely store and manage data used by business applications. App makers can then use Power Apps to build rich applications using this data.

Mixed reality apps including Microsoft Dynamics 365 Remote Assist.
Mixed reality is a combination of augmented, virtual, and real world, where the user can interact with all views.

Mixed reality is creating a tsunami of change within the field service landscape since the advent of COVID-19. FSOs face unique challenges balancing the health and safety of technicians while maintaining business critical functions and continued support of customer needs. Dynamics 365 Remote Assist leverages mixed reality to access information and experts from anywhere, contact-free, by using Microsoft HoloLens and Android or iOS devices. Onsite workers can share real-time views of a repair, share knowledge and related documents, and perform inspections and audits to help accelerate the process.

Dynamics 365 Field Service capabilities are mapped to three distinct pillars: proactive service delivery, resource scheduling, and ensuring technician success.

In April, release wave 1 provided enhancements aligned to these pillars. New feature capabilities included a preview of AI-based suggestions for IoT alerts and incident types, and shared ongoing enhancements to resource scheduling and optimization capabilities.

What’s ahead for Field Service
Release wave 2 coming this October, will add more intelligence to Dynamics 365 Field Service iwith a new dashboard for monitoring key KPIs.

You will be able to automatically send customers work order satisfaction surveys using Microsoft Dynamics 365 Customer Voice.

FSOs will have the ability to quickly capture, and accurately calculate work order completion metrics—even metrics like a Broken Promise %. :

Proactive service delivery. Asset hierarchy and functional location, productivity enhancement for complex entities such as work order, and extended integration with Dynamics 365 Supply Chain Management.
Resource scheduling. Optimizer embedded in next-generation schedule board, predictive technician travel time based on traffic patterns, and enhancements for skills-based matching and travel outside working hours.
Technician success. A new mobile app based on Power Apps enhancements, a technician locator for end customers, and virtual onsite inspection capabilities.

Ahead of the curve
Most field service organizations typically consist of a “boots on the ground” labor force making service calls and often ordering cticila needed parts and rescheduling site visits to complete the repair.

FSOs are transforming and this business model is changing for the better. FSOs are evolving into profit centers by redefining their business model to a proactive service delivery, supported by leading edge solutions like Dynamics 365 Field Service, with rich features that optimize resources and empower technicians to succeed.

(Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.)

Contact Synergy Software Systems for more information and see this site for demo videos. https://dynamics.microsoft.com/en-us/field-service/demo/

SnapLogic and Data Interchange for iPaas and EDI

August 20th, 2020

SnapLogic and Data Interchange have joined forces to bring together market leading iPaaS and EDI solutions
SnapLogic provides the #1 Intelligent Integration Platform.

The company’s AI-powered workflows and self-service integration capabilities make it fast and easy for organizations to manage:
- all their application integration,
- data integration,
- API management,
- B2B integration, a
- data engineering projects on a single, scalable platform.

Hundreds of Global 2000 customers — including Adobe, AstraZeneca, Box, Emirates, Schneider Electric, and Wendy’s — rely on SnapLogic to automate business processes, accelerate analytics, and drive digital transformation.

This new partnership will combine SnapLogic’s award winning Intelligent Integration Platform, with Data Interchange’s cloud based EDI solutions – Web EDI, and DiNet –to enable forward-thinking customers to drive internal digital transformation processes from a central platform, providing self-service integration up to ten times faster than other existing technologies.

Robert Steiner, CEO, Data Interchange commented:

“A partnership between SnapLogic and Data Interchange is a win/win. Many organisations not only have the need for strong and reliable integration systems, but they also need a good EDI partner with state-of-the-art functionality and their own VAN. Combining SnapLogic’s self-service iPaaS platform with our own self-service cloud based EDI platform and VAN provides customers with everything they need,”
“Working with SnapLogic has also enabled us to expand our market reach and capabilities. Integration is not only about application to application communication but also about automated data flows and supply chain management.”
Through the new partnership customers will be able to combine the trading world of EDI, including communication protocols like AS2 and OFTP, as well as a VAN, with a modern JSON, API-first platform. This ensures customers are able to push forward with their transformation initiatives using a single augmented, integrated platform covering EDI, data integration, AI/ML, application integration and streaming. Taking this approach means more re-use, reduced IT debt, faster time-to-market, and increased transformational agility with deeper and wider connectivity.

Roger Coles, Channel and Alliances Director EMEA at SnapLogic commented on the partnership:

“EDI has become increasingly important within organisations today, as they seek to streamline processes and automate various functions with the business. So we are excited to be announcing this new partnership with Data Interchange. By combining our two best-in-class solutions we will be able to provide a combine offering which we feel will be well received by our customers thanks to the unrivalled depth and breadth of functionality Data Interchange provides through its EDI solutions.”

If you need a faster and more robust way to develop, manage and maintain interfaces, with pre-built ‘snaps’, ETL, and streaming data callus ot learn more: 0097143365589

Dynamics 365 HR and Payroll for the G.C.C. – ask Synergy Software Systems

August 19th, 2020

Microsoft rebranded Dynamics 365 Talent as Dynamics 365 Human Resources.( Dynamics 365 Talent is no longer sold -see our February 2020 post. The Attract and Onboard service will be available until 1 February 2022, or until your contract ends, whichever occurs first. LinkedIn is taking the lead on Talent Acquisition, Learning and People Success applications. Linked Talent Hub is a new applicant tracking system (ATS) that became available on 26 September 2019. LinkedIn Learning and Glint complete the portfolio of Talent Management solutions. Microsoft will offer a migration path to LinkedIn Talent Hub. The initial release of LinkedIn Talent Hub supports customers with less than 1000 employees. Data export tools will be available from within Attract to help customers transition to the Talent Acquisition solution of their choosing. Eligible customers using the Talent Onboard app may continue to use it through 1 February 2022 or until the end of their most recent Dynamics 365 contract or renewal, whichever occurs first. Migration tools will be provided within the Onboard app to help customers export onboarding guides.

Core HR – is now Dynamics 365 Human Resources

The key features include:

A central database for staff, with automatic updates.
The ability to set up and run benefit policies.
Automated absence monitoring and time management tracking.
Full CPD management, including performance reviews, matching competencies to job roles and target tracking.
Creation and delivery of training courses, including analysis of outcomes.
A questionnaire feature for gathering feedback and insight from employees. These are conducted digitally, with responses automatically linking to staff records and triggering suggestions for updating policies and strategies.

When you set up a Dynamics 365 Human Resources account, the first stage is to create an HR strategy on the platform. This will provide the overarching structure for how human capital is managed in your organisation, and includes things like specifying whether processes will be managed by department, by jobs or by positions.

Set up plans to guide day-to-day management of your HR operation through Microsoft Dynamics 365 Human Resources. These might be compensation and incentive plans for rewarding strong performance, or they might be training plans which link development to key strategic goals for the business overall.

An advantage of Microsoft Dynamics 365 Human Resources is how all of the data that is linked to plans is centrally stored and automatically updated. When you create a scheme for staff benefits such as a company laptop, phone or a car, then logging of data about upgrades and replacements is automated. The same applies to company incentive schemes like health insurance or pensions, which saves huge amounts of time in administration data maintenance work.

Dynamics 365 Human Resources supports compliance with employment laws in different jurisdictions. It will, for example, suggest complying with equality and disability laws, making recommendations based on personnel data.

Dynamics 365 Human Resources Employee Self Service allows employees to view and manage their core data via employee self-service. This ranges from the ability to view and manage personal details, bank information and competencies to compensation, leave & absence and benefits taking the load off from HR personnel making sure they can stay focused working on higher priority tasks.

Managers are also empowered to view and handle processes directly from Manager self-service and do not have to reach out to HR to manage tasks such as team’s to manage their team’s leave & absence, performance, to approve relevant requests or to view their team members’ position or compensation related information.

Leave & Absence in D365 HR was recently enhanced and allows HR to configure and manage as many leave & absence plans as needed and specify multiple details for each plan such as accruals, carry over amounts, how and when the balances are calculated and pro-rata rules to name a few. In addition, time off can be requested from employee self-service or manager self-service and the requests can be viewed in a calendar view format making it easy for manager or HR to assess the situation for any given period of time.

The HR team can effectively manage core processes related to hiring, transferring and terminating employees optionally supported by workflows to ensure that any required approvals are obtained before the processes can be finalised. These processes can be also enriched by utilising Task management in the form of checklists to make sure, that any related activities needed to be completed are distributed to relevant parties to action.

Dynamics 365 Human Resources makes it simple to configure compensation programs your organisation needs to support any plans and guidelines to ensure salaries are recorded properly. Any variable compensation such as bonuses or shares can be also easily recorded and managed within D365 HR to store the information in one place for comprehensive reporting and data management.

Performance management in D365 HR offers the ability to configure and manage reviews and goals accompanied by the option to record activities actioned or to be actioned during the review period. In addition, reviews and goals templates can be constructed to support your business and provide managers and employees with a starting point and a guiding framework to follow during the review process. Support each review by a different workflow to ensure the manager’s and employee’s approvals are in place before the review process is finished.

Dynamics 365 Human Resources allows HR users to schedule courses for which employees can be allowed to be signed up to via employee self-service. Skills and competencies recorded against the course and the course can be transferred to the employee’s record upon completion. HR and Managers can utilise skill assessment and skill to job analysis to see what competencies are needed and potentially missing when compared to required job-related competencies.

Synergy Software Systems has been implementing localied HR and Payroll and T@A systems in the UAE for over 20 years.
Our GCC localised HR admin and Payroll module for Dynamics 365 further extends and automates the core features with extensive workflows, reports and Power Bi dashboards.

Contact us on 009714 3365589

Modernise sales with Synergy Software Systems.

August 13th, 2020

Did you know that 55% of sales reps think their company’s sales tools are an obstacle instead of a facilitator?

Technology has rapidly changed the way customers buy. Customers now have more options on how when and where to buy, access to greater amounts of information, and communication channels have multiplied. As the complexity of sales increases, managing the sales process across multiple accounts can be challenging for sales teams. To better manage this complexity and help their sellers get more done, innovative organizations are modernizing their sales productivity.

Sales force automation and AI capabilities enable sellers to better manage lead. These intelligent solutions accelerate deals with an end-to-end, immersive experience for opportunity management; and integration with familiar tools—like Dynamics, Teams, Excel and Outlook—into their workflows to help increase collaboration and productivity.

- Focus on what’s most important and tailor interactions with your customers
– Streamline seller workflows, and get more done with integrations with familiar tools, like Office 365, that make work easier and faster
– Start with a sales solution that meets your needs and grows with your business

All of this means that sellers can spend less time on administrative work and more time meeting and communicating with customers, which leads to better solution design, more deals, higher revenue, and happier customers.

Please contact us to learn more about how Synergy Software Systems can help boost your revenue through modernizing your sales productivity with the latest automation tools.

callus on 0097143365589

Galaxy Note20 and Windows

August 6th, 2020

Tap the power of ‘Your Phone’ and ‘Link to Windows’ to seamlessly connect your Samsung Galaxy phone and apps with your Windows 10 PC. Get notifications, calls and texts right on your desktop. Bring together Samsung’s new devices for productivity with the best apps and services across Microsoft 365, Windows 10 and Xbox to help you across work and play.

Leave your Android phone in your pocket. With the Your Phone app, you’ll be able to interact with it on your PC. So, you’ll be able to make and receive calls and texts, check notifications, and get instant access to your phone’s photos and apps

When you launch an app, it opens in a separate window, allowing you to multi-task and saving you the time and hassle of sign-in or set up. You can also pin your phone’s Android apps to your Windows 10 taskbar or Start menu for quick and easy access, making things like checking out your social feed or ordering your lunch while you wrap up a conference call even easier, without ever picking up your phone.

For the past year, Outlook has served as the app for personal productivity on new Samsung phones. This integration now includes Samsung Galaxy watches, including the new Galaxy Watch3. As the native email app on your most important devices across the Samsung ecosystem, Outlook will help you stay organized and productive. Custom optimization for S Pen will also be available on Galaxy Note20, making it easy to write or ink on photographs from your gallery. And Outlook brings Play My Emails to Android devices , offering a voice forward, hands-free way to listen and respond to what’s new in your inbox so you can get time back in your day.

With OneDrive on Samsung Galaxy phones, you have your important files, documents and photos at your fingertips across devices. You can set your phone’s camera roll to automatically sync to OneDrive with Gallery, so your photos and videos are protected and always accessible. And with OneDrive Personal Vault you can store and protect important files with peace of mind behind an extra layer of identity verification. You can keep digital copies of your passport, ID cards, insurance, taxes and other sensitive files in OneDrive and access them securely on your device wherever you are

Why Dynamics 365 for your enterprise Finance and Operations in Dubai? Ask Synergy Software Systems

July 18th, 2020

Microsoft Dynamics 365 for Finance and Operations delivers enterprise, global, ERP capabilities within a cloud-based business application. Drive digital transformation with integrated functionality and tools to manage their operations and finances, systems security and compliance in a unified integrated environment.

Dynamics 365 for Finance and Operations helps organizations streamline key finance, manufacturing, distribution, retail and project-related business processes, to drive growth and make real-time, data-driven decisions at global scale all with intelligent modern business application.

This modern Microsoft’s solution helps businesses keep ahead by enabling better agile decisions. It brings together a complete set of adaptable Manufacturing, Supply chain, Retail and Finance capability with built-in predictive analytics and intelligence. The Dynamics suite with Power Automate tools and azure services integrates with existing systems and is easily extended for mobile operations- any device, anywhere.

For more information ask Microsoft Gold Partner Synergy Software Systems – oldest Partner in the GCC and regional representative for Dynamics Pact.

Microsoft Windows 7 will no longer receive security patches,

July 14th, 2020

Microsoft Windows 7 will no longer receive security patches. Cyber criminals will try to target businesses that still haven’t upgraded.It’s estimated that 200 million PC users are still running Windows 7.

UK’s National Cyber Security Centre – the cyber arm of the GCHQ intelligence service – issued a warning over the continued use of Windows 7 PCs and laptops, telling users they shouldn’t use Windows 7 devices when accessing personal data.

Businesses hold data on large groups of people and it’s not beyond the realms of possibly that attackers could exploit new vulnerabilities uncovered in Windows 7 to maliciously infiltrate networks via phishing or malware attacks and gain access to that data. The global WannaCry ransomware attack of May 2017 demonstrated how vulnerable machines that haven’t received security updates can be to hackers.

Cyberattacks aren’t going to disappear overnight; security teams should be working to protect their organisations’ networks. If they don’t upgrade soon, then worst-case scenario could be another WannaCry-style attack.” said Nir.
Businesses may be reluctant to purchase more recent versions of Windows, but being without security updates is incredibly dangerous, and the risk of financial and reputational damage is huge. For those who don’t have a clear plan to move away from Windows 7, it is about time to create one.

There’s still the potential that there could be some Windows 7 devices left lurking on the network or staff BYODs. If you don’t take stock of your network to see how much Windows 7 you really have, then the chances are the cybercrooks will do it for you,

June saw a big jump in Phorpiex a notorious botnet campaign known for distributing a number of malware and spam campaigns, including largescale sextortion email campaigns, has surged in activity over the past month, with cyber criminals. Phorpiex detections grew to such an extent that it was the second most detected malware campaign during June, and 2% of organisations were targeted by the botnet.

The botnet sends out spam emails that attempt to deliver a malicious payload to victims to power an Avaddon ransomware campaign. Attempts to lure victims into opening a Zip file attachment in a phishing email that uses a wink emoji as the subject. It might sound like a basic form of cyberattack, but criminals use what works.
Phorpiex – which is also known as Trik – has been used to distribute spam campaigns for other forms of ransomware, including GandCrab and Pony, as well as being used to mine for cryptocurrency on infected machines.

The most commonly detected malware during June was Agent Tesla, an advanced remote access trojan that was detected targeting 3% of organisations. Agent Tesla is an information stealer and a keylogger, providing attackers with the ability to see absolutely everything on the infected computer, including usernames, passwords, browser history, system information and more – everything needed to very much compromise a network.

XMRig, an open-source cryptocurrency mining malware uses the CPU power of infected machines to generate Monero. It has been active since May 2017. The remainder of the top 10 most wanted malware for June is made up of familiar names including Dridex, Trickbot, Ramnit and Emotet – staples of cyber-criminal activity, either stealing information, or being used as the start of more destructive campaigns. For example, Trickbot and Emotet are often used as the first stage of largescale ransomware attacks.

Many of the common forms of malware rely on exploits and vulnerabilities that have long been known, so can be protected against by applying security patches, which in some cases have been available for years
Malicious hackers are targeting factories and industrial environments with a wide variety of malware and cyberattacks including ransomware, cryptocurrency miners – and in some cases they’re actively looking to shut down or disrupt systems.

A lack of basic protections can open the door to a relatively straightforward ransomware or cryptojacking attack that could have serious consequences for the bottom line.

To protect against cyber criminals and hackers, industrial environments should:
- Have the minimum number of open ports facing the internet and access control policies should be tightened with unique and strong passwords for each system.
- Use Two-factor authentication to help prevent attackers from gaining access to environments.
- Ensure that systems are regularly updated with relevant security patches in order to ensure that cyber criminals can’t take advantage of known vulnerabilities to gain access to networks.

Outlook fails to start for some users after June 2020 upgrade

June 25th, 2020

Microsoft says in a support document recently published that Outlook will fail to start for some users, automatically displaying an error prompting the users to repair some inbox files. According to the company, all users who have updated Outlook to version 2005 Build 12827.20268 or higher will see an error prompt saying that “Something is wrong with one of your data files and Outlook needs to close. Outlook might be able to fix your file. Click OK to run the Inbox Repair Tool.”

Microsoft lists this known issue as being caused by the June 2020 updates on a support page with fixes and workarounds for recent issues affecting Outlook for PC.

After Outlook users click the “OK” button, the Inbox Repair Tool launches and walks them through the repair process. The next step is to reboot the computer to apply the fixes and, hopefully, have the issue resolved but, instead, Outlook will again display the same error.

No fix yet, workaround available
Microsoft says that an official fix is not yet available for customers using stable Outlook versions after updating to version 2005 Build 12827.20268 or later, however, an initial fix is being tested by users of Outlook Insider Beta version 13004.10000.
“The Outlook Team is investigating this issue with the Windows Team,” the support article reads. “We are not sure yet if the primary fix will come from Outlook or Windows. When we have more information on fix details we will add them here.”

Microsoft does provide a workaround that should make Outlook usable again for all users and it requires modifying the registry by deleting a number of keys related to the PST document format.

Another issue preventing Outlook and other Windows 10 programs from launching was fixed by Avast on June 13 after Avast and AVG security applications inadvertently set registry keys blocking executables from running on Windows 10 versions 2004, 1909, and 1903.

Earlier this month, Microsoft also issued the KB4484398 Microsoft Office non-security update to address an issue causing sporadic crashes in Outlook 2016 and shared folders to disappear from Favorites when customers started Outlook in an offline state.

In mid-May, Redmond also started rolling out a fix for Outlook search issues affecting clients updated to versions 2004 12730.20236 and 2004 12730.20250.

Microsoft Gold Partnership Synergy Software Systems

June 18th, 2020

I am pleased to note that our Gold Partnership with Microsoft has been confirmed again for the next year.

Microsoft Universal Print is coming.

June 16th, 2020

Microsoft’s Universal Print, which debuted in March, is a cloud-based solution that promises to let organizations forgo both maintaining print servers locally and installing print drivers. The service just requires having Azure Active Directory domain-joined PCs running Windows 10 version 1903 or later.

Microsoft conceives Universal Print as being a simpler option in terms of deployment compared with its existing Windows Server Hybrid Cloud Print solution. It described Universal Print as a “Microsoft 365 subscription-based service” that “runs entirely in Microsoft Azure.

Universal Print is based on a standard that’s getting implemented in printers, but Microsoft also has a Connector application that adds support for older “legacy” printers that lack native support for Universal Print.

On May 13, Microsoft talked more about Universal Print during a 30-minute online event “Live Webcast: Universal Print Overview.” Some of the Webcast’s highlights, which featured an extensive Q&A.

Universal Print Overview Highlights
The timeline for releasing Universal Print in public preview is Q3 2020. It’s expected to reach “general availability” commercial release in Q4, ( Rani Abdellatif, a program manager on the Universal Print team.)

To use the available private preview of Universal Print, organizations will need a Microsoft 365 Enterprise, Education or Business subscription. Its not yet clear which Microsoft 365 products will have access to Universal Print when it gets commercially released.

Universal Print maintains the familiar Windows print experience for end users. Universal Print-registered printers will show up like any other printer. Users can print from anywhere when connected to the Internet and authenticated via Azure AD, . The print jobs will get “spooled to the cloud from client,” Microsoft explained, in the Q&A segment.

Universal Print uses the Internet Print Protocol (IPP) standard from the Printer Working Group, to expose print and management functionality through the Microsoft Graph. There is no print driver to install. Once an IT administrator configures Universal Print, end users can discover nearby printers IT can manage the printers and get reports on how they are used.

During the Q&A, Microsoft explained more about the reporting aspect of Universal Print:
Administrators have access to a basic set of reports that include print usage grouped by user/printer.

Use Microsoft Graph API to download a raw data stream of completed print jobs to generate custom reports.

With Universal Print, IT pros need to assign printers and make these viewable to end users. Printer locations are assigned using the Azure Portal.
All communications are over secured HTTPS connectors.
Printers are deemed to be Azure AD objects, and are backed by an X.509 certificate.
No firewall ports are needed to support Universal Print. “There are no incoming requests to printers or Connectors (all requests are outgoing), so as long as Universal Print endpoints are not blocked, everything will work,” the Q&A indicated.

TMicrosoft is “working with ISV [independent software vendors] in print,” including vendors such as Papercut, Kofax and uniFlow.
Microsoft was also asked about actual printer hardware support for Universal Print. It’s mostly still a work in progress, per the Q&A:

No change to end of life support for Ax 2012 – plan your migration with Dynamics Gold Partner Synergy Software Systems

May 11th, 2020

Coronavirus tis impacting many IT project for Dynamics AX customers migrating from legacy versions of Ax 4/2009/2012 to dynamics 365.

Be aware that extended support plans for Dynamics AX 2009 Service Pack 1, AX 2012, and AX 2012 R2 are due to end on October 12, 2021. AX 2012 R3 users have until January 10, 2023. And Microsoft is advising customers these dates will remains in place, at least for now.

A Microsoft spokesperson provided this statement:

There is currently no plan to extend support further; however, we continue to monitor market needs including impact of the current COVID-19 pandemic related to support for Dynamics AX 2009 and Dynamics AX 2012.

So while the legacy versions are robust they will increasingly be incompatible with the latest versions of operating systems and browsers, and SQQL database and be increasingly vulnerable to malware and cybercrime. The coronavirus pandemic is affecting projects in many ways especially for global projects, for example: travel/quarantine, lockdowns and curfews on working, the need for remote collaboration, and e learning, and for global rollout more use of local partners.

There is no immediate end in sight so projects and timelines will be impacted for at last another year in which case we strongly advise you start your preparations for migration as early as possible. there is mush to consider: the on premise vs on cloud decision is now of greater importance, environmental sizing for cloud or on premise needs is significantly different as is new licensing and features for D365, new security set ups, code and data migration, project methodology via LCS , budgetting and project planning all take a lot of time.

The new challenges are accelerating different ways of working and some Business Process re-engineering should also be considered- e-commerce, Robotic Process automation, Lean manufacture, cross platform and application processes, self service, vendor collaboration, Customer portals, increased use of smart phones and mobiles from bar cod e driven WMS operations to Advanced analytics on your phone anytime anywhere any devices. To compete needs omni channel tailored services – there has never been a greater need for increased cost control, efficiency, and customer service. Start the process now while you can – as deadlines get nearer there will be backlog of customers seeking to upgrade and shortage of available resources both internally and externally.

TEAMS -75 million users -ask Synergy Software Systems, Dubai

May 1st, 2020

The use of Microsoft Teams has surged more than 70 percent since March with the massive global shift to remote work requiring increased online collaboration and video conferencing. .

Microsoft CEO Satya Nadella the n updated figure for daily active users (DAU) on Wednesday of 75 million.
The 75 million DAU follows a 44 million figure for the same metric as of March 18.

“As work norms evolve, organizations are realizing they need a comprehensive solution that brings together communications, collaboration and business process — built on a foundation of security and privacy,” Nadella said.

Nadella said that Teams had more than 200 million meeting participants in a single day in April. He also said those same participants racked up more than 4.1 billion meeting minutes.

“Microsoft Teams supports multiple communications modalities in a shared workspace. It is the only solution with meetings, calls, chat, collaboration with the power of Office, and business process workflows — in a single, integrated user experience — with the highest security, as well as compliance. Teams keeps all your work and communication — conversations, documents, whiteboards, and meeting notes — in context. It helps people collaborate inside and outside meetings, making them more efficient and effective while reducing fatigue,” he said.

“Twenty organizations with more than 100,000 employees are now using Teams, including Continental AG, Ernst & Young, Pfizer and SAP. Just last week, Accenture became the first organization to surpass half a million users,” Nadella said.

We use it – how about you?

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