Archive for the ‘Construction Software’ category

SSD performance degrades over time- prevent this with DymaxIO

September 29th, 2020

Can SSD performance degrade over time and is there a way to prevent this? The answer is YES and YES. the same solution that addresses the inefficiencies of iops in Windows , SQL and VMs can also help you to maintain the performance of your solid state disks.

The reason for this degradation is an undesirable SSD phenomenon called the Write Amplification Factor (WAF), . This is a numerical value that indicates the actual amount of data that was written to an SSD in relation to the amount of data that was requested to be written from the Host (i.e. Windows OS System)

WAF = the data written to the SSD / the data written by the host

For example, an application on the Windows Server system writes out 128kb of data to the SSD, but internally on the SSD, 512kb of data is written on the SSD for this to occur. This will degrade SSDs write performance.

In this example, the WAF = 512kb/128kb = 4 ! This is bad, a 128kb write from the host that resulted in 512kb of internal writes on the SSD

Ideally, you want a WAF = 128KB/128KB = 1

Why does this occur. Unlike HDDs, data cannot be directly overwritten on a disk. On SSDs, data can only be written to erased spaces. When you have a brand new initialized SSD, all of the pages are in a free/erased state, and there is no problem for it to find free/erased spaces to write new data. But as the SSD starts to fill up with data, resulting in erased spaces having to be created that causes the WAF to increase. I can go into more detail on this but will save it for another time. Suffice to say, a higher WAF value means SSD performance degradation.

Do SSDs degrade over time?

The answer is YES but this has to do more with the SSDs filling up over time. Some recommendations on the web advise to keep free space on SSDs anywhere from 10% to 30% to avoid this degradation. With less free space on a highly I/O intensive system, a couple of things occur:

-There are less free spaces to write to, extra overhead may have to occur like block erasures to allow the new updates to occur. This increases the WAF – Not a good thing.
- With less free space, file data may get spread out to different locations on the SSD. For example, in the best case, 10 pages of file data that is being updated are all on the same block.
- When the block needs to be erased to be updated, then just that one block needs to be updated. If those 10 pages are on 10 different blocks, then in the worst case, those 10 blocks have to be erased and re-written – More overhead and a higher WAF.

The result is

➣SSDs are overprovisioned. For example, a 1TB SSD actually contains 1.1TB of data space. This extra space (seen only by the SSD internals) helps to allow the WAF to remain low.
➣SSD Garbage collection and Trim. Both of these processes include freeing/erasing spaces in the background so new writes can occur quickly on these newly erased spaces.

How doies DymaxIO™ help with SSDs Degrading?

DymaxIO has technology to keep the WAF low.

The patented IntelliWrite® technology enforces efficient Sequential Writes to occur rather than smaller Random Writes from the Windows Host. Sequential writes are more likely to place data in the same blocks which can decrease the WAF

Optimization engines keep the free space contiguous when needed on the host logical side. This will help enforce larger sequential writes to occur which decrease the WAF.

There are also a few more benefits of enforcing larger sequential writes.
- Sequential I/Os out-perform Random I/Os on storage, both HDDs and SSDs, so this ensures you are getting the optimal performance from your storage.
- Keeping the WAF low and writes lower on the SSD helps to extend the lifetime of the SSD.

IntelliWrite technology in DymaxIO does both of these functions automatically
- Keep sufficient free space on your SSDs
- Enforce Sequential Writes rather than Random Writes.

Fix at the source. 2X SQL application performance, accelerate Windows throughput 40+%, extend hardware life 2 to 3 years, reduce timeouts, crashes, and more. A software solution to software problems Just install, DymaxIOno code changes, no reboot necessary.

Call Synergy Software Systems 0097143365589

Field Service Management – Microsoft a Leader in Gartner’s 2020 Magic Quadrant.

August 24th, 2020

Gartner has positioned Microsoft as a Leader in its 2020 Magic Quadrant for Field Service Management. Positioned as a Visionary in 2019, this new, improved position as a Field Service Leader reflects our ability to execute and completeness of vision. Products evaluated include: Microsoft Azure IoT (Hub and Central), Microsoft Power Platform (Power BI, Power Apps, Power Automate, and Common Data Service), and mixed-reality (Microsoft Dynamics 365 Remote Assist).

Field service technology is evolving at an accelerated pace, that is significantly impacting how we work, what we work on, and how we best serve our customers. As technology speeds forward creating greater efficiencies, it promotes cutting edge technologies into the mainstream. These technologies not only streamline processes and reduce costs, they also differentiate a service organization from the pack. It is these differentiators that have elevated Microsoft Dynamics 365 Field Service as a driving force within the field service community.

Dynamics 365 Field Service capabilities
Many of the field service capabilities Gartner highlighted are pivotal in providing world-class customer care. Microsoft pioneered cutting edge technologies that have led to the development of rich features that empower technicians and increase productivity, optimize resources, and enhance customer satisfaction—together helping FSOs to quickly realign operations to strengthen business continuity while building resiliency within a changing economic landscape.

Azure IoT Hub and Azure IoT Central.
With the addition of Azure IoT Hub or Azure IoT Central, field service is transforming the costly traditional break-fix model to a proactive and predictive service model. By combining IoT diagnostics, scheduling, asset maintenance, and inventory all on the same platform, field service organizations (FSOs) can reduce downtime by diagnosing problems before customers are even aware there is an issue. Connected Field Service lets you address issues faster by remotely monitoring devices, and the service data can help in making better decisions around dispatching technicians with the right experience, availability, and location to the customer.
Power Platform including Microsoft Power BI, Microsoft Power Apps, Microsoft Power Automate, and Common Data Service.

Use Power BI’s intuitive data visualizations, Excel integration, and customer data connectors with the next generation Field Service mobile app.
Empower technicians with an easy-to-use mobile experience to view: assigned jobs, and to record work performed with” photos and video captures, bar code scanning, and digital signatures.

They have information when visiting remote destinations without internet connectivity. Power Automate is easily integrated to create flows to improve process automation and the Common Data Service can securely store and manage data used by business applications. App makers can then use Power Apps to build rich applications using this data.

Mixed reality apps including Microsoft Dynamics 365 Remote Assist.
Mixed reality is a combination of augmented, virtual, and real world, where the user can interact with all views.

Mixed reality is creating a tsunami of change within the field service landscape since the advent of COVID-19. FSOs face unique challenges balancing the health and safety of technicians while maintaining business critical functions and continued support of customer needs. Dynamics 365 Remote Assist leverages mixed reality to access information and experts from anywhere, contact-free, by using Microsoft HoloLens and Android or iOS devices. Onsite workers can share real-time views of a repair, share knowledge and related documents, and perform inspections and audits to help accelerate the process.

Dynamics 365 Field Service capabilities are mapped to three distinct pillars: proactive service delivery, resource scheduling, and ensuring technician success.

In April, release wave 1 provided enhancements aligned to these pillars. New feature capabilities included a preview of AI-based suggestions for IoT alerts and incident types, and shared ongoing enhancements to resource scheduling and optimization capabilities.

What’s ahead for Field Service
Release wave 2 coming this October, will add more intelligence to Dynamics 365 Field Service iwith a new dashboard for monitoring key KPIs.

You will be able to automatically send customers work order satisfaction surveys using Microsoft Dynamics 365 Customer Voice.

FSOs will have the ability to quickly capture, and accurately calculate work order completion metrics—even metrics like a Broken Promise %. :

Proactive service delivery. Asset hierarchy and functional location, productivity enhancement for complex entities such as work order, and extended integration with Dynamics 365 Supply Chain Management.
Resource scheduling. Optimizer embedded in next-generation schedule board, predictive technician travel time based on traffic patterns, and enhancements for skills-based matching and travel outside working hours.
Technician success. A new mobile app based on Power Apps enhancements, a technician locator for end customers, and virtual onsite inspection capabilities.

Ahead of the curve
Most field service organizations typically consist of a “boots on the ground” labor force making service calls and often ordering cticila needed parts and rescheduling site visits to complete the repair.

FSOs are transforming and this business model is changing for the better. FSOs are evolving into profit centers by redefining their business model to a proactive service delivery, supported by leading edge solutions like Dynamics 365 Field Service, with rich features that optimize resources and empower technicians to succeed.

(Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.)

Contact Synergy Software Systems for more information and see this site for demo videos. https://dynamics.microsoft.com/en-us/field-service/demo/

Synergy Support during covid-19 lockdown

April 6th, 2020

As a precautionary measure instructed by our Government for COVID-19 to be Safe at Home to protect our staff and to protect the community Synergy, consultants are instructed to work from home for at east the next two weeks.

To help us to provide continuous support please follow these guidelines to ensure our queries are recorded and assigned to be addressed in addressed as soon as possible.:

1. Send an email with a clear description in the email Subject line”, which will be helpful to track the email chain.
2. Please mention any internal issue/ticket number assigned, the user, and as much detail as possible e.g. transaction detail such as: order number, vendor code, item code – take a screenshot – copy any error message and attach those details to the email. Better still record the steps e.g. with e.g. webex, or task recorder.
3. If you are not on your work telephone number, or email, e,g when working from home yourself, then ensure you provide contact information for us to reach you.
4. To understand the issue, we may need to connect to the user PC through a screen sharing app such as Microsoft TEAMS, or Go To Meeting. Please ask your admin take appropriate action to ensure we can dial in remotely to your systems if needed, Even when located elsewhere they will also able to join such sessions.
5. Every request is given a ticket number and is then assigned to a consultant. For follow up communication please mention the ticket number. That will make it easier for us to find and review the details and actions to date. It’s possible that more than one consultant may be involved and they will be working remote from each other. This will save time for everyone .
6. Once the support request/ issue is resolved, upon receipt of confirmation email, the request will be closed.
7. When needed to discuss pending issues we will also be available to have a conference call via Microsoft Teams. issues @ mutual agreed time.
6. All support request to be sent to Axapta.support@synergy-software.com and we suggest copy in the lead consultant and account manager with whom you normally deal’
7. Please circulate this information to respective users and department heads, so that everyone working from home is aware that we are still available to support you as best we can and that they know how to help us, to help them.

SQL Server 2016SP2 Cumulative Update 8

August 3rd, 2019

The urgent security update earlier this month is not the only patch for SQL Server 2016 in July,
Microsoft has released SQL. SP2 CU8 (build number: 13.0.5426.0)
• Restores of compressed encrypted backups fail
• Data masking doesn’t
• DAXquery needs memory 200x larger than the database size
• Peer-to-peer replication fails when your host name isn’t uppercase
• QueryStore cleanup can fill the transaction log and cause an outage
•DistributedAvailability Groups cause memory dumps when automatic seeding
• AGreplication stops working due to internal thread deadlocks
•The deadlock monitor can cause an access violation
• Query a view with a union on a linked server,
• Concurrent inserts into a clustered columnstore index can deadlock
•Infiniteloop when FileTable is used for a long time without a restart
•SSAS2016 randomly crashes ( maybe not completely random if they fixed it)
•TransparentData Encryption doesn’t encrypt if it’s restarted mid-encryption

And much more.https://support.microsoft.com/en-us/help/4505830/cumulative-update-8-for-sql-server-2016-sp2

I guess we will get a similar patch for Sp1 but by now you should be on a later patch

Oman and VAT – Ask Synergy Software Systems to help prepare and update your systems

June 30th, 2019

Oman government representatives have said that the state is looking to implement a 5% VAT regime from 1 September 2019. In 2017,
it signed the Gulf Cooperation Council VAT Framework Agreement, which included: Saudi Arabia, Qatar, UAE, Bahrain and Kuwait. Local media reports in March 2019 quoted a senior official from Oman’s Ministry of Finance as saying that the date of implementation of VAT in Oman is under review. The official reportedly indicated that the target date had been 1 September 2019 but that this is not confirmed, although the intention clearly remains to implement VAT as early as possible. Businesses should take this as a cue to continue their VAT implementation plans in Oman, or restart and reinvigorate those if the work has been put on hold.

A key lesson from our experience of VAT implementation projects in UAE, KSA and Bahrain, across more than 100 companies is that companies that started their VAT planning and implementation projects early had a smoother transition to VAT, than those that waited for the final publication of the domestic law and regulations. A ‘wait and see’ approach backfired on many businesses in the UAE, KSA and Bahrain where there was minimal time between the release of the law and regulations and the go-live date for adequate training, data preparation and testing, and a shortage of resources in the market to cope with the backlog.

There are practical steps to take now. the first is to form an internal VAT working group of key stakeholders to monitor developments in VAT and ensure that VAT is on the Board agenda and is included in budget discussions. The working group will be best placed to negotiate professional services to support implementation, to train end users, and to define test scenarios, etc.

Next ensure there is VAT awareness is key – customers, vendors, and staff. Many in the region have never dealt with VAT, and a solid understanding of the mechanics, scope and terminology of the tax takes time, and that is a necessary foundation for the next steps.

Document your transaction flows . VAT is a transaction tax, with each transaction triggering a potential VAT consequence. This will help you to identify: software changes, processes to update, training needs, data collection needs, commercial document redesign, financial report redesign etc.

Review Contract to ensure they are ‘future proofed’ for the introduction of VAT. For example, to identify whether they include suitable clauses allowing VAT to be charged in addition to contractually agreed prices. The UAE VAT law clearly mandated that communication be sent to all customers within a specific timeline stipulating whether their contracts will be treated as exclusive of tax, failing which customers can dispute the tax being charged in the contract. Therefore, revisiting contractual obligations for both customers and vendors and determining cutover dates, incorporating tax clauses and revising prices and quotations will play a pivotal role to safeguard the business interests of all parties to a contract.

There will be transactions which are closed before the go-live date, and there will be instances where payment is received post the go-live date or where the supply is scheduled post the go-live date, but where the relevant invoices are paid prior to it. Failure to assess and communicate/agree on the VAT impact between all parties to the transaction on such spillover transactions might increase the cost of such transactions and either of the parties may be out of pocket in such scenarios, and there may be unwelcome friction with trading partners, if not managed.

IT infrastructure will be the ‘backbone’ of the VAT compliance function from issuing VAT compliant invoices to producing the VAT return.

Identify VAT resource requirements, particularly external consultants and auditors. Skilled VAT resources are drawn from a diminishing pool of individuals. Take advantage of the experience gained by service providers implementing in Dubai, KSA and Bahrain. There are many wrinkles, not immediately obvious.

Industry associations can raise common issues and concerns with the Ministry of Finance, particularly in advance of the formal publication of the VAT law.

While you can choose to defer VAT implementation be ready to demonstrate to your owners/investors/respective boards and shareholders, that you have done so only after undertaking an appropriate level of due diligence of the likely preparation of the VAT environment. Some key areas include:

Upgrades to ERP systems and user acceptance testing Reporting
Timely VAT registration, (company by company or at Group level?)
Timely Collection of Tax registration numbers for Trading partners
Timely returns, accrual and and payment of taxes
Scoping the need for professional service and selection/references, time for reaching agreement with partners.
Unforeseen penalties
Cash flow management – how will this change? the delayed inflow on account of receipts from customers; outflow after the discharge of tax liabilities on supplies without consideration/deemed supplies (if any); outflow on account of payment to vendors; and additional outflow due to the payment of taxes (net of input tax recoverable) to tax authorities.

Tracking changes in law/ public clarifications

Some businesses in the UAE and Saudi Arabia faced challenges when ERP systems were not implemented in time to capture VAT on transactions or to generate customised VAT payable or receivable reports. The first quarter of the respective VAT regimes required substantial manual effort to properly account for transactions.

Another hurdle was training staff on the upgraded ERP software as well as new reporting standards

In a test system for financial or erp system, for training and requirement scope you could get early familiarity with the Dubai or KSA framework – there are unlikely to be major changes in the Oman framework.

If you current system is largely manual, or has significant limitations then now be the time to plan for upgrade, or reimplementation or a new system. The UAE VAT law has a penalty provision whereby every incorrect invoice can trigger an AED 5,000 fine (approx. OMR 500), irrespective of the value of the invoice. Exposure to these fines can be significant in industries where high volumes of transactions are made per day, for example the retail, utilities and banking industries. Compliance depends on a robust system and operations preparedness. The audit trail of the process, and other documents, help to ensure correct and timely filing of the returns as well as avoiding any unwarranted penalties.

Businesses across the globe tend to see a fall in demand where the display prices on products do not include VAT, specifically in the case of products which are price sensitive. The implementation of a new indirect tax law will have an impact on turnover and consumer preferences. Some prices ma need to be rounded up or down. You may need to show VAT separately, item by item on a receipt or invoice – is your software able to do that?

Given that the potential VAT rate in Oman may vary between 5 per cent, exempted, non-taxable and zero-rated, businesses should ascertain the price impact of VAT on imports which are recoverable and non-recoverable, final product pricing and alternative sourcing if imports are expensive, and vice versa.

Synergy MMS – hotel facility mangement is now even better

May 5th, 2016

Available through our Partner, Deyafa Systems, Synergy MMS is a favourite of major global chains because of:
- its ease of use and wide user adoption
- the ease and speed of deployment on the cloud of a group’s core master build, which leaves little more than a few needed for loading assets and for training .
- the low cost no-nonsense unlimited user, transparent, room-based pricing.
- no server licences, no extra software enhancement fees – just a low cost annual fee per room
- the fact that is clearly designed by hoteliers for hoteliers and there is no distraction of trying to be all things to all men.
- Now even better

SynergyMMS Update Version 3.7 is Here!

The following features are updated or added from previous versions of SynergyMMS:
• Planning and Scheduling- An optional new SynergyMMS module to schedule your future work for all employees to maximize the efficiency of your operation.
o Supervisors view each of their employees WR for the day and add new WR and/or reorder existing WR based on their priority.
o The work display on the employee’s SynergyMMS Mobile App device as scheduled.
o Please contact us for more details of the cost.
• Password Recovery- Forgotten your password? No longer need to call support to get it reset. o There is a new link on the login screen to reset your password. Users need to have a valid email address on the General Tab of Employee Setup to allow users to reset their own passwords.
• New Dispatching Options- Choose what you would like to see in your dispatch. Options include:
 Priority (other than 1)
 Location
 Equipment
 WR#
 Guest
 Guest Name
 Guest Loyalty – The PMS Interface is required.
 WR Response Link (email)
• New Inspection Types- Do more inspections through SynergyMMS Mobile.
o Punch List/Snag: reate a cyclical checklist to help with inspecting new properties or renovations.
Subsequent checklists only include items not previously completed .
o Score: Each question/item scored. If it is marked green the points are added to the total, but if it is marked red then no points are added.
o Range: An acceptable range is setup for each question. If the actual reading comes in within that range, the question passes, and if not it fails and a WR is created.
o Stoplight: Similar to our current inspection form but with green, yellow, and red options. Good, Fair, Bad.
• PM on Demand- to set a default view option.
• PM Schedules- quickly see how many items are connected to each PM Schedule.

Dynamics Summit 22 Mar 2016 – great success

March 22nd, 2016

Despite Heavy rain and a drive to the end of the Dubai Palm outer frond to get to the Waldorf Astoria venue, the summit had a packed attendance. It seemed that thunder and lighting had followed the attendees into the ballroom when a sound and laser show started the event.

The day started with presentations that highlighted the disruptive potential of technology, and how that can be leveraged through the scalable azure platform to brig together social listening, predictive analytics, Big data, Internet of Things, Cloud based multi platform any time anywhere Dynamics Ax Enterprise erp and CRM systems.

Key note speakers included:
Christian Pedersen, General Manger, Enterprise ERP, Microsoft
Siegfried Leiner Principal Program Manager, Dynamics CRM, Microsoft
Karim Talhouk Microsoft Business Solutions Director, Microsoft Gulf

Several videos featured other Microsoft speakers including Sathya Nadell as well as case studies of local implementations. This was followed by a panel discussion and a packed day of presentations.

Synergy Software Systems, a gold sponsor of the events, had a constant stream of visitors to their stand. Our rolling presentations showed Dynamics Ax and Dynamics CRM, and complementary solutions such as our incredible ACE construction BIM suite, Dox42 to enable end users to create richly formatted reports themselves in Microsoft Office rather than in their business systems for enhanced presentation without need for development cost, the BI4Dynamics pre-built report packs , and the Prophix produitised CPM solution.

At the end of a busy day Synergy Software Systems Director, Stephen Jones showed that despite the emphasis on the new html 5 user interface and technical architecture there are also quite a few functional tweaks to welcome in almost every module. To illustrate the general use of workspaces and the new UI he presented an end to end run through of Employee Lifecycle management in the HR module in the new release. He then showed some screens shots of Synergy’s localised Ax GCC Payroll and HR enhancements upgraded to the new release. He rounded off the packed 30 minutes with a look at the extensive capabilities of Power BI to analyse HR and Payroll data.

ERP 2016 – what is new?

February 29th, 2016

According to a 2015 Gartner Research report on the growth of Enterprise ERP mobility, “…the proliferation of (today’s) mobile devices represents a real opportunity to increase the penetration of ERP for all types of workers — in healthcare, manufacturing, finance, even charity organizations — and overcome some of the resistance to ERP usability. However, deploying ERP on mobile devices presents many challenges, due to the rapidly evolving mobility device and app landscape.Mobility does not come free from the ERP vendors. It requires expensive upgrades to their newest technology platforms and constant patching as the vendors deliver functionality a little bit at a time.”

So, in this social media, always connected world of smart phones where does erp fit in?. User demand will drive it as will software vendors, but be clear why you need it – mobile technicians in the field, mobile workflow approvals – or just a lot of pretty pictures. If you are going down the road of mobile operation give some thought to mobile device management – patching, security, geo-fencing, mobile support logs etc.

Agility, flexibility, simplicity, scalability, are typical buzz words but first worry about stability and security – whether on cloud or on premise. When you do that think about your own Internal IT skills and staff turn over, and those of your implementation and support partner. Moving to the cloud may offer a whole load of costs and benefits- but who is managing and supporting your end -do they have the skills? Citing research from IDC, a recent TechTarget report explained that by 2020, approximately 30 percent of tech suppliers currently in the market will have either failed, been acquired or changed dramatically. As businesses become dependent on these service providers for everything from virtualization functions to core cloud systems, they must be prepared to handle the operational disruption that will come when different vendors go out of the market.

IDC projects that the global Internet of Things (IoT) market will be worth $1.7 trillion by 2020, and enterprises from all sectors are embracing the opportunity to deliver and take advantage of the connected economy. Gartner describes a “digital mesh,” which it defines as “an expanding series of devices, services, platforms, informational networks and individuals that integrate together and provide contextual intelligence and enable greater collaboration.The connected economy is now wide open to midsize companies. Leveraging cloud technologies to connect employees, customers, partners and devices together is fast creating new ways of doing business. The changing market for products and services means businesses will move from a single SKU per product to a bundled product with affiliated services (warranty, monitoring) and subscriptions. Organizations’ existing back-office systems, including ERP, need to adapt to this new business model and support effective management and monetization of bundled and multi-modal products. An ERP that has integrated configure, price, quote (CPQ) capabilities will enable customers to easily order products, and for businesses to let the customer know when to expect delivery.

Forget the technology – there is emotional effort needed to successfully get a full-fledged ERP system adopted into a company culture. These days people even try to pay lip service to BPR and change management, or senior management ownership and leadership. Just demand the lowest costs and fastest time, oh and by the way we would like a lot of extras thrown in. Out of the box will do as long as it works exactly the way we want. Why do we need to test – it should work. Training – ‘train the trainer’ is often close to the bling leading the blind. And the consultant who comes at half price is the one eyed man in the kingdom of the blind.

Such factors have produced more ERP failures than Apple sells phones. ERP selection and implementation failures whose fault is it. If every lesson ever learned is ignored if cut price costs and unrealistic timelines are more important than success then where does Corporate leadership responsibility come in to get the ball across the goal line.

Technology and project documents alone will never ensure a successful ERP selection outcome. The enterprise culture has to commit whatever needs to be done, whenever it comes time to do it. Whether in the cloud or on premise out of the box or bespoke, mobile or at your desk does not change the need for two hands to clap. A joint team means shoulder to shoulder.

Filehold – ask Synergy Software Systems about document management for the U.A.E.

November 30th, 2015


Courier documents


Mobile document management

http://www.businessnewsdaily.com/8031-best-windows-document-management-software.html

“We recommend FileHold as the best document management system for businesses using Windows. We chose FileHold from dozens of document management system options.
Why FileHold?
Ease of use
FileHold is a self-hosted document management system for businesses using Windows computers. It has the same look and feel of programs you’re already accustomed to using, and the interface is designed specifically with Windows Explorer in mind. The filing structure incorporates the same cabinet, drawer, folder and subfolder approach that Windows uses. So, once the software is installed, employees should have no trouble grasping how to use and navigate it.
We like FileHold’s clean interface. It isn’t cluttered with icons or images. All you see when logging in is the file library running down the left-hand side of the page and a search bar along the top. The majority of the page remains blank until you start filing, searching for or opening documents. This approach keeps you on the same page the entire time you’re using the system. Many of the other systems we examined force you to toggle back and forth between pages depending on the task you’re working on.
The FileHold library structure is designed with Windows Explorer in mind.
Adding to the system’s ease of use are the MyFileHold folders, which are placed on top of the general library of cabinets and drawers on the left-hand side of the page. The MyFileHold section features separate folders for employees’ “favorite” documents, their checked-out documents, any alerts or reminders they have, the files they recently accessed and the files they recently added to the system. This provides a quick snapshot of the documents currently being worked on and the files that need immediate attention.
Each employee can customize various portions of the system with their personal preferences. This option isn’t offered by all of the document management systems we examined. When looking at specific documents, employees can choose the tools they want to be quickly accessible. Quick links can be added for a variety of tasks, such as adding files, linking documents together and checking out files. Additionally, you can choose the metadata attributes — like document type, version, number of linked files and the author — that are shown alongside the file’s name.
Filing documents within the software is simple and can be done in many ways. You can drag and drop files already on your computer or network, as well as scan documents directly into the system. The Microsoft Office integration also allows you to add documents you are working on in Microsoft Word, Excel, Outlook or PowerPoint with just a click of a button.

Software selection – human considerations

October 3rd, 2015

To Organise and to manage a software selection project is not so easy. If you cannot get a critical mass of people deeply involved in the accounting software selection project, then think twice before starting. Change management is often given only superficial consideration. A new tool is of little use if no one uses it. It does little good for a company to spend $500,000 on anew accounting software, or ERP software when the people who will be using the accounting software systems cannot, or will not operate it effectively.

Is your company organized for success (culture, leadership style, business processes and finally business management . If not then you need to consider more carefully the role of the implementation partner and not blame the software.

In addition to the usual questions of :
• Can the software systems do what you the businesses needs?
• What operating and hardware configuration do I require?
Also ask
Do your employees have the ability to utilize these software or ERP solutions effectively?
Hoc an I change that?
Does my implementation partner offer industry and business knowledge and track record of enabling that change process in a company like mine?

Businesses try to work to policies- which are based on predetermined assumptions, conditions, processes, statutory and other constraints, and if effect embody pre-defined decisions. decisions.

The real world is full of exceptions. Companies use information to control day to day operations relating to the production of goods and services. This information is used to control budgets and cash flows and the best utiisation of assets. . Managers combine the latest information with their managerial experience to make sound business decisions within the policy guidelines..

The negative side is that this information is of little use when the data is not updated correctly on time, and or is not integrated. Thus all functions need to participate and collaborate- if one drops out and relies on manual or Excel systems alone then the integration loop is broken and “system” does not operate effectively. The key to the effective utilization of accounting software systems is the effective production of and access to timely a, accurate meaningful information to ensure timely informed decision making at all levels of the organisation. “Knowledge is power.”

Managers can make faster and better or worse decisions based on the available information ,but they may not even be aware they need to take a decision without information whether in an inquiry screen or a report, a bI dashboard, an alert or a kpi.

Advanced software can be sued to auto decide some decisions, or to make recommendations e.g mrp. or forecasting tools. genrall software systems do not make decisions. People do. When people are not provided with the tools they require to make these critical decisions, it’s very likely mistakes will be made. Some of these decision taking responsibilities are imposed upon by the market in which the company competes. Some are imposed by the owners or managers interpretation of how the business should be operated. However, the methods by which these decisions are made can only be formulated by each individual person, and that is why the software/human relationship is so importsnt.

Each person in any company is unique. So when defining just what software systems consider the unique needs of each person with whom the accounting software systems will “integrate” or how you will select those unique people who will be comfortable with the system

Each person who will be processing transactions (e.g. customer orders) must be given the opportunity to express their personal needs, for it is these people who will be required to operate the system. Further, each manager who will be making decisions based in part upon the information produced by the accounting software systems must express their reporting needs as well (e.g. Business Intelligence, Performance Metrics, and Exception Management ). It is only after these needs are identified and understood recognized that the broader corporate strategic needs should be defined.

At the core of these considerations is a clearly understood definition of what the company is to do strategic objectives , and it must do well in order to succeed- tactical excellence. The way a company organizes itself and controls the flow of information into and out of the accounting software systems, determines to a large degree how successful the accounting software systems will become.

As individual people define their needs, do not limit their responses to factors relating only to the software systems. Let them express their needs with respect to how they fit into the overall business, what information they require when, in what format, from other people, where potential bottlenecks may occur, and in general how the manual side of the business management processes should be controlled.

Selection of a new software systems does not eliminate the need for business process control procedures, and it is those procedures impact on the effectiveness of the new accounting software systems. Some people swear will champion software systems or ERP solutions, while others will believe those are seriously flawed and will cling to old, manual systems. Some will be reluctant to share knowledge- the basis of their experience and seniority. Some may fear new technology. others may worry more about social change – reporting to a new boss, working in a different office. Most people adopt new technology is every day life a new phone, car, tv etc, but don’t so easily change their personal relationships.-

One person sees the software systems as a friend, while the other as a threat. You cannot compare your new wife to your old girlfriend fi you want a long and happy marriage. All people, whether they have had computer experience or not, have developed some personal definition of what they consider to be “good” software systems. If the software systems you purchase meets these pre conceived notions, the task of learning and operating the system will be relatively easy. If the system does not make sense to people, then they will resist entering data, and undergoing training and errors will be made. Evaluate the degree of fit between your employees and the accounting software systems you are examining during your software selection project. The cultural fit with the consultants is equally important.

Tyr not to impose a new software systems on people. Consider whether they feel their opinion is as important as others, and that that the accounting software systems will assist them personally. WIFIM “What’s in it for me?”

While you might argue that first impressions can be changed over time, andc omputer system can seem quite a daunting challenge to . The operator, whether it is accountant, bookkeeper, or clerk can be suffering silence. This suffering might reach the point where the person is willing to consider another job.

No amount of patience, encouragement, or training will reduce this suffering. Mistakes will begin to occur more frequently as well. If the person does not leave, you may have to face the grim decision that their mistakes can be corrected only by removing them from the job. Has this achieved anything positive? Certainly not! If too many critical people in the organization resist the software systems, you can consider the selection project a complete failure. That’s why this evaluation of personal needs is so very important.

Any multi-user accounting system or ERP solutions will be operated by a number of different people with different job functions and different skill levels. The larger the system becomes, the more diverse these individual abilities become, and the more critical an evaluation of their relationship to the accounting system becomes.

Perhaps the least skilled person who might be called upon to operate the accounting software systems is a warehouse manager or even a shipping or receiving clerk.
Does the system meet their needs?
Does the menu structure segregate their input screens into one logical area?
Does the language used, particularly Help Screens, talk to them on their skill level?
Will the processing methodology make sense to someone with their relative skills and educational background?
Do they have to work in multiple systems?

I cannot emphasize enough the importance of training. If you want to remove fear, then you have to build confidence.
You need to reduce errors, not only for the business to avoid fear of personal embarrassment. These result from a lack of experience I.e training and practise with the new software systems.
Invest the time in practical training – understanding a demo does not make you fluent in transaction entry or in report analysis. Reading the highway code is not enough for you to drive – you also need 40 hours on the road experience. You also need an instructor by your side for sometime and to be formally tested and certified. If the investment in training appears formidable, then beware. The major lesson that those who implement cite is that they unde-rbudgetted time for training. Don’t be fooled by those who calm they can configure and get you live in a month or so with an accelerator, or a blueprint . Configuration is a relatively simple, job. Defining the right configuration need user interaction and the testing, To make that work needs their training and practice time. Transforming a an install into a working implementation is another matter. It is not enough to buy a tool you have to understand the many different ways to use it and build up skill.

Depending upon the vendor or product reseller you have selected to provide your accounting software systems, you will probably have several options open to you. If your system is a large multi-user installation, you might want to consider sending several people to a regional or national training seminar lasting several days. While expensive on the surface, this intensive class room oriented environment will enable these people to develop a detailed knowledge which can be passed on to others. Train the trainer really works.

Demonstration accounting software systems are excellent training tools. An even better one is a training company with your own Chart of Accounts, vendors, customers, and employees. This provides people the opportunity to experience a “real” data processing environment without running the risk that errors will lead to catastrophes.

One last point should be discussed with respect to training. Some people will find it difficult, if not impossible, to make the transition to new accounting software systems, or from one accounting software system to another, perhaps more powerful ERP solution.

While you might wish the accounting system or ERP solution could be installed with minimum problems, this may be your most significant hurdle. If the installation of integrated accounting software systems is the best alternative for your company, what is to be done with those people who cannot, or will not make the adjustment?

You must face the very real possibility some people may have to be replaced. It’s not a very pleasant thought, but do not delude yourself into thinking all people will be as excited about new accounting software systems as you are. Business is not easy sometimes, and this is one of those times. I do not like the idea any more than you do, but changes may be necessary for the good of the company and its employees.

Ask yourself if you know how to organize and control an accounting systems selection project. One of the greatest dangers is people assuming they know when in fact that are ignorant. They do it rarely in their business life. Can IT or choose a finance system, do they really know how to select a vendor or a solution? Manger’s need to have confidence in their decision making but often they do not know how to evaluate facts outside their core functional area, nor even what facts are needed to evaluate a solution. Its too easy rush into a demo and to benchmark everything against the first software seen .

In practice its better to spend sometime discussing your business needs, your change management challenges, and the business case and to focus on the implementation partner understanding and expertise. the right partner will guide you through the process and will not waste your time with inappropriate solutions, and then the demo will have some relevance to your needs. and you will have a better idea how to evaluate it.

Synergy Software Systems, Dubai – in top 5% of Microsoft Enterprise Resource Partners

June 17th, 2015

We received confirmation from Microsoft of our attainment of the new Enterprise Resource Competency which has been by less than 5% of Microsoft Global Partner Network.

That ‘s why you can be assured of a successful, Synergy Software Systems Implementation – a 100% track record of successful projects with Dynamics Ax since we started the practice in 2003. Its also why the Highest Customer Satisfaction Award for 2014 also has Synergy’s name on it.

We are proud of our professionals.

We receive similar accolades across our solutions- for years the word in the hospitality industry is “go with Synergy and sleep a night” and why many of our Sunsystems customers have been loyal for over 15 years.

Value ultimately comes from competence and attitude and the results consistently shows that the right partner will give the right solution, service, support and price and deliver the right value.

AEC Construction Software Provides Rapid ROI to Dubai projects

June 10th, 2015

Nagarjuna Construction Company
Real, bottom line, profit increases in rapid time- less than 3 months.
Find out how we can bring your construction operations into the 21st century – see our videos on this blog site and call Vijay to learn more 00097143365589

AEC CutFill Program Video for Highway Cross-Sections – Advanced construction solutions from Synergy Software Systems

March 14th, 2015


This video explains what this next generation solution can do for your highway cross sections. Watch the 18 minute video to understand the advanced technology that created to support the projects you are executing today.

Realise huge savings amounts on salaries, time and money on your projects by streamlining basic AutoCAD operations. The program uses our AutoCAD custom tools to make your submissions easier, more accurate and faster than any other applications in the market today.
An average production output per user can be as high as 1,000 cross-sections a day with all those details being demanded by your consultants.

The greatest advantage however comes from reducing the idle costs of project
resources and ensuring their deployment is viable and profitable.

Oracle license audits survey November 2014 – user mistrust

December 6th, 2014

http://www.pcworld.com/article/2843992/oracle-licensing-practices-lead-to-mistrust-among-customers-says-survey.html

http://www.computing.co.uk/ctg/feature/2383728/does-oracles-licensing-leave-its-customers-hostile-and-filled-with-deep-rooted-mistrust

Oracle’s relationship with customers ‘filled with mistrust’:
A survey by the Campaign for Clear Licensing has found that customers do not trust Oracle and are confused by its licensing structure.

CCL contacted 100 global end-user organisations,
- 92% said Oracle does not clearly communicate licensing changes
Less than a quarter said the firm was helpful during an audit or contract-renewal process.
- 88% thought Oracle audit requests were unclear and difficult to manage or to respond.

Three themes emerged from CCL’s research:
• customers do not feel autonomous;
• messaging from the vendor is inconsistent;
• Oracle moves the goalposts to suit its own revenue objectives.

Gitex end – Synergy Software Systems. Dubai

October 18th, 2014

A very busy week – thank you to the many visitors vendors, customers, friends and the curious. Also a very tiring week and everyone ready for the weekend

Thank you to all the staff who manned the stand, the administrative tram behind the scenes, and those keeping the business going who covered work for their colleagues at the show.

A particular thank you to our partners Computime who joined us on the stand to help present BRSAnalytics for Banking regulatory reporting

For the many visitors from around all around the region interested in our solutions we will be in touch – but please be patient for a day or two there are a lot of you!

What’s next:
17th November 2014 at Microsoft Gulf Offices, we will be holding a morning seminar on BRSAnalytics and up to date information about the latest regional information on regulatory reporting. See for example regulatory reports in the regional Central Bank mandated formats.

In the afternoon we will be holding a Dynamics Ax 2012R3 seminar for the Construction and Property Management sector which will highlight Flex Property module, AEC BIM construction and tools, our localised GCC module for HR and Payroll, and our exciting offerings for BI (Management reporter new features, Atlas6, BI4Dynamcs and an incredible new cross platform app to visualise your Dynamics Ax (and other system) data

We will be running another Management reporter course soon – watch this blog for details.

In December we will also run our annual course on Year end closure for Dynamics Ax-there is always a high demand for this course so book early. New features in Ax 2012 and R3 for example budgets, and encumbrance accounting now also need to be considered.