Archive for the ‘Dubai and regional news’ category

Oman launches tax card from July 1

June 29th, 2020

The Oman Tax Authority will launch a new tax card system from July 1, which will be the proof of the registration for any taxpayer from the tax Authority. The card will be issued for RO 10.

All ministries, public authorities and institutions, and companies, which has more than 40 percent holding by the state must request the taxpayer to submit a copy of the tax card when issuing any contracts, or directly undertaking any transaction with the taxpayer. The chairman of the Oman Tax Authority may impose a fine in the event of failure to obtain the tax card.

Every taxpayer must apply to obtain the tax card when initiating the incorporation or licensing procedures for practicing the activity or registration in the commercial or Industrial registry and shall request for renewal upon the end of the validity of the card.

The Tax card will replace the tax certificate currently in use at the Authority that is required by some government authorities, except in cases where the tax certificate Is requested for the purposes of canceling a commercial registry. dissolution, merging. or liquidation of any company.

KSA to add VAT on on-line purchases

June 29th, 2020

Saudi Arabia announced it will levy 15 percent value added tax (VAT) on items bought from online sellers and online stores based abroad. The Saudi customs authority said on Sunday (June 28) the new rule will be applicable to all products shipped to the kingdom on or after July 1. Saudi Arabia is tripling its VAT from 5 percent to 15 percent starting on July 1. It will also suspend the cost of living allowance to its citizens on July 1.

The online order placed before June 30, 2020 is delivered to the buyer after June 30, then 15 per cent VAT will apply on the selling transaction, whereas the seller should issue an additional tax invoice pertaining to the difference of the applicable tax due. E-commerce companies should ensure to collect additional 10 per cent from the buyer if the products will be delivered to the buyer on or after July 1, 2020 because they have to pay 15 per cent VAT at the time of custom clearance of the goods.

With the implementation of VAT on online selling, e-commerce companies are expected to collect additional fees from buyers if products are delivered to Saudi Arabia.

The kingdom will also suspend cost of living allowance from next month in order to shore up state finances, which have been battered by low oil prices and the coronavirus. The revised higher VAT rates will be applicable to all supplies of taxable goods and services in the country.

KSA Higher Customs Duty June 2020

June 29th, 2020

The Kingdom of Saudi Arabia (KSA) has published the new list of goods on which higher customs duty rates which are effective from 20 June 2020.

Earlier the Customs duty increased was supposed to be effective from 10 June 2020.

Further, in view of the VAT rate increase to be effective 1st July 2020, it is recommended for the businesses operating in KSA to do an impact assessment to identify the impact of VAT and Customs duty increase on their business.

KSA VAT changes 1 July 2020

June 29th, 2020

The Government of the Kingdom of Saudi Arabia (KSA)announced that the Value Added Tax (VAT) rate will increase to 15% from the current 5%, effective 1 July 2020.The increase is one theof additional measures taken by the KSA government in response to the economic impact of the COVID-19 crisis, due to the decline in government revenue resulting from lower oil prices, reduced economic activity and increased healthcare expenditure.

How could this impact your business?
In addition to the increased VAT rate, businesses in KSA should expect an increased level of scrutiny from the General Authority of Zakat and Tax (GAZT), as VAT becomes a more important source of revenue.

Businesses whose sales are partially or fully VAT exempt, will experience an increase in costs as a direct effect of the rate increase. Nevertheless, the rate increase will impact all industry sectors in KSA and not primarily the Financial Services, Insurance and Real Estate sectors. All consumers will finally bear the brunt of the increases and it is not clear whether a lower rate of VAT, may still continue to apply to such items as food and utilities, to mitigate the impact.

We advise to review existing contracts that provide for continuous or periodic supplies of goods/services, and consider the required documentation changes that should be effected before 1 July 2020. Be clear on the correct rate of VAT to charge on contracts and supplies that span both June and July 2020. As o the 2018 introduction of VAT shows, transitional rules can be difficult to implement.

The rate increase will also impact cash-flow for businesses due to the timing difference between the payment and recovery of VAT, so cash flow planning will take on renewed significance.

Review the internal systems and processes to reflect the increased VAT rate. What systems and report need update and testing when.

We remind taxpayers that the window for voluntary disclosures without incurring penalties remains open only until tomorrow 30 June 2020, he rate increase heightens the importance for businesses to ensure they are fully compliant from a VAT perspective.

Microsoft Gold Partnership Synergy Software Systems

June 18th, 2020

I am pleased to note that our Gold Partnership with Microsoft has been confirmed again for the next year.

Economic Substance Regulation (ESR) in the U.A.E. ask Synergy Software Systems

June 16th, 2020

Existing companies should have complied with the regulations by now, since the starting date was 30th April 2019.

(If an entity fails to meet the requirements or if inaccurate information is given to the regulatory authority, annual administrative penalties of AED 10,000 to AED 300,000 will apply. If they fail to meet the requirements for consecutive years, the penalties will increase and might force the authorities to suspend, revoke or deny renewal of an entity’s license.)

(In the case of new entities, regulations must be complied with upon receiving its trade license.)

This legislation (collectively, referred to as the “Economic Substance Regulations“) were issued in response to the UAE’s inclusion in the European Union’s list of non-cooperative jurisdictions for tax purposes, and their aim is to facilitate tax transparency and fair tax competition in the UAE’ The Economic Substance Regulations apply to natural or juridical (legal) persons, including all UAE onshore and free zone companies, branches, foundations, non-profit organisations and partnerships (referred to as “Licensees“) that carry out one or more of the following “Relevant Activities” in the UAE -see below for the details. With the introduction of ESR, UAE has been removed from the blacklist of tax havens.

BEPS [Base Erosion Profit Shifting)] Base Erosion Profit Shifting directives are regulations issued by the Organization for Economic Cooperation and Development [OECD] to combat corporate policies for Tax Planning which would shift the profits of companies from low tax rate jurisdictions to high tax jurisdictions. Thus “eroding” the tax base in high tax jurisdictions.

The appropriate regulatory authority varies depending on the type of Relevant Activity and the location in which it is undertaken. Each regulatory authority will set out the form of the reports to be filed and the mechanisms for submitting such forms.

What is the economic substance test?
The economic substance test requires a Licensee to demonstrate that:
• the Licensee and the Relevant Activity are being directed and managed in the UAE;
• the relevant Core Income Generating Activities (“CIGAs“) are being conducted in the UAE; and
• the Licensee has an adequate number of employees and adequate physical assets and expenditure in the UAE.

Licensees carrying out a holding company business or a high risk IP business are subject to different economic substance test requirements.

See: https://www.mof.gov.ae/en/StrategicPartnerships/Pages/ESR.aspx for some useful documents including a flow chart.

The Regulations require UAE onshore and free zone companies and other UAE business forms that carry out any of the “Relevant Activities” listed below to maintain an adequate “economic presence” in the UAE relative to the activities they undertake.

Relevant Activities:
• Banking Business
• Insurance Business
• Investment Fund management Business
• Lease – Finance Business
• Headquarters Business
• Shipping Business
• Holding Company Business
• Intellectual property Business (“IP”)
• Distribution and Service Centre Business

The Regulations provide a definition to each of the above Activities. The provisions of the Regulations shall not apply to Companies in which the Federal Government of the UAE or the Government of any Emirate of the UAE, or any governmental authority or body or any of them has at least 51% direct or indirect ownership in their share capital.

Entities that are governed by the Regulations will need to submit a notification to their Regulatory Authority (defined under Cabinet Decision No (58) of 2019 issued on 4 September 2019) from 1 January 2020 onwards, and prepare and submit to the same Regulatory Authority an economic substance declaration within 12 months from the end of their financial year (e.g. 31 December 2020 for entities with a financial year ending 31 December 2019).

An entity is not required to meet the economic substance test and file an economic substance declaration for any financial period in which it has not earned income from a Relevant Activity. Failure by an entity to comply with the Regulations shall result in administrative penalties, spontaneous exchange of information with the Foreign Competent Authority (as defined in Article 1 of the Regulations), and potential suspension, revocation or non-renewal of its registration.

In the DIFC, the ESR will be administered by the Registrar of Companies (“Registrar”) for all DIFC entities, including entities that are regulated by the DFSA. Key points to note about ESR and how to prepare your business for it :
1. All DIFC entities are required to submit an economic substance notification by 30 June 2020 in the DIFC Client Portal
2. The UAE Ministry of Finance has issued a Relevant Activities Guide which should assist you in determining whether your business conducts a relevant activity and falls within the scope of the ESR.
3. Your business may also be required to file an economic substance return (“ES Return”), within 12 months of your financial year end, to demonstrate that your business meets the ESR requirements. Information relating to the ES Return will be issued in the second half of 2020.

There is a requirement for a business to use the “Substance over Form” approach when evaluating whether they undertake a relevant activity or not. This means that companies will not only be evaluated on what activities are stated on their commercial license but their activities will be evaluated and ESR applied accordingly.

It is not a requirement that a UAE entity is directly engaged in the performance of a relevant activity directly. When an entity is earning income passively from a relevant activity, it will be sufficient for the application of Economic Substance Regulations [ESR].All Entities which assess that they are involved in the performance of a Relevant Activity will carry out the Economic Substance Test for Economic Substance Regulations [ESR].

The Economic Substance is composed of two parts:
1. The Direct and Managed Test:
The Entity needs to be directed and managed in the UAE with regards to the relevant activity carried out in the Emirates.

2. The Core Income Generated Activities Test [CIGA]:
1. The Entity that performs the relevant activities for the purpose of application of Economic Substance Regulations [ESR], need to demonstrate that the CIGA’s are undertaken in the UAE.The activity which constitutes as a CIGA varies with the activity being performed.

The Entities which exist in the United Arab Emirates and carry out relevant activities within its jurisdiction need to follow certainly and comply with certain reporting requirements. The entities will be required to submit an annual notice to their Regulatory Authority indicating that they are carrying out a Relevant Activity in the preceding Financial Year and whether there has been any Income from the Relevant activity that has been subject to Taxation outside the United Arab Emirates.

UAE entities that qualify for an exemption from the Economic Substance Regulations, or those that did not earn any income from their Relevant Activities will still be required to file a notification with the Relevant Authority.

UAE Entities which qualify for submission of notification, and those that earned any income from the same, will also be required to file an Annual Economic Substance Return. The purpose of the Return is to make an assessment of the requirements of economic substance regulations are met, the income earned, qualifications of the staff involved, and information about the premises and other assets used in carrying out the relevant activity.

What are the Penalties for Non-Compliance of [ESR]?
In addition to an exchange of information by the UAE with countries which are a member of Organization for Economic Cooperation and Development [OECD] to remove the possibility of Base Erosion and Profit Shifting, failure to comply will cause the levy of administrative penalties not less than 10,000 AED and not more than 50,000 AED for failure to comply for the first year. In case of failure to comply with ESR, the minimum amount of penalty will be increased to 50,000 AED and the maximum amount to 300,000 AED. In addition to this, additional penalties, such as suspending, revocation of UAE Trade License may also be levied.

RPA, and ABBYY with Synergy Software Systems

April 30th, 2020

For automation of document intensive processing we use UiPAth RPA. However, document processing also requires intelligent document management, and OCR scanning e.g. with bi-lingual test in Arabic and English and intelligent capture of meta data. ABBYY is the undoubted market leader and is the solution we use to support RPA. Why?

ABBYY® has been recognized by Everest Group, a leading consulting and research firm, as a Leader in its Intelligent Document Processing (IDP) products PEAK Matrix® Assessment 2020. Buyers use the PEAK Matrix as one of the leading analyst resources in the market to identify and evaluate different IDP technology vendors.

ABBYY is positioned in the Leaders’ category among 18 vendors due to its impact in the market and its ability to deliver solutions successfully. ABBYY garnered the highest position on the axis for Vision & Capability which measures, among other factors, the company’s vision and strategy, product capabilities, monitoring and improvement; implementation and support; and the progressiveness and flexibility of its commercial models.

Additionally, ABBYY was positioned high on the Market Impact axis, which measures market adoption, portfolio mix and value delivered to clients based on their feedback.

Whether you are a current ABBYY customer considering expansion of your Digital Intelligence solutions or evaluating IDP vendors for the first time, you will gain valuable insight from this report. Download your copy of the customer version today to learn more.

Government covid-19 guidelines, Ramadan hours

April 23rd, 2020

We continue to provide full support to our customers.

The following guidelines and protocols have been issued by the government:

We expect an announcement to follow soon regarding limited opening of offices which will ease communications. We are also due to enter Ramadan so our opening hours will be restricted to 8 hours a day.

These are the guidelines and protocols for anyone visiting our building and offices with which we require employees and visitors to comply.

COVID-19 the fight back with RPA and UiPath. Ask Synergy Software Systems

April 17th, 2020

Dubai lock down-stay home, stay safe

April 5th, 2020

Dubai’s Roads and Transport Authority (RTA) on Saturday announced its public bus services will be free of charge for individuals permitted to leave their homes during the extended two-week sterilisation period. Additionally, Dubai Taxi vehicles and franchised taxis will offer a 50 per cent discount on normal fares.

The decision follows an announcement made by Dubai’s Supreme Committee of Crisis and Disaster Management, in coordination with the Command and Control Centre for Combating COVID-19, to extend the sterilisation programme to 24 hours a day for a period of two weeks across all areas and communities in the emirate as part of enhanced preventive measures in the community. The two-week period is subject to renewal.

Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA), said the decision reflects RTA’s commitment to the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to provide the greatest possible support to all members of the community during this sensitive period. “The measures aim to help members of the public who need to leave their homes for essential purposes and those who work in vital sectors. The decision underscores the RTA’s commitment to support the efforts made by Dubai and the UAE to combat the novel coronavirus and reduce the risk of its spread to the minimum.”

Dubai Metro and Tram services will be suspended from April 5 until further notice. According to a circular by Serco, which is responsible for the operations and maintenance of Dubai Metro, retailers have been told they will not have access to their stores during this period. All stations on the red and green line of the Dubai Metro are to be closed.

People working in support sectors are permitted to leave homes in Dubai during the 24-hour national sterilisation programme, but are requested to present proof, Dubai Police said on Sunday. Dubai Police patrols, surveillance cameras and radars are being used to identify people who do not comply with the authorities’ order during the national sterilisation programme in Dubai.

Employees working in banking and financial services (banks and exchange centres), social welfare services, laundry services (for permitted outlets) and maintenance services, are permitted to commute to work between 8am and 2pm.

Members of the public are allowed to go out for:

• Essential needs such as buying food from food supply outlets (Union Cooperative stores, supermarkets and groceries); only one family member is permitted to leave the house for this purpose.

• Buying medicines/getting medical assistance from healthcare service providers like hospitals, clinics and pharmacies

• COVID-19 tests

The measures will be effective from 8pm on Saturday, April 4, 2020 for a period of two weeks, subject to renewal. Individuals will not be allowed to leave the house, except for essential purposes or if they are working in vital sectors exempted from the restrictions. All people leaving home should wear a mask, gloves and ensure they keep a safe distance from others.

.Food retail outlets such as Union cooperative stores and supermarkets, as well as pharmacies and food and medicine deliveries are allowed to operate

Dubai Police said that people can call 999 for emergencies and 901 for non-emergencies as well as report any violations through E-Crime platform and ‘Police Eye Service’.

Synergy continues to provide email, telephone and dial in support to it customers across the MEA region. all of our staff are collaborating with TEAMS

Government of India postpones mandatory e-invoicing policies.

March 31st, 2020

The Government of India has postponed mandatory e-invoicing policies. Microsoft will abide by the updated timeline and will inform partners when implementation is due to start.
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Synergy support during lockdown -IT continuity guidance

March 29th, 2020

Despite the necessary lockdown we are still providing support , as best we can using a range of technologies. Microsoft Teams is helping members of practice to collaborate and assist each other.

Other than for emergencies Site visits will cease for this week, however we will be available for screen sharing sessions and conference calls.

We understand these are difficult times. You may be faced with staff absence due to illness due difficulty with travel. Ensure there is a disaster recover/continuity plan in action. Intermittent social distancing approach might be the normal way we live for at least 12-18 months.

Cybercrime is also likely to increase with new scams.

Help us to help you.

Consider shift working or staggered hours or hybrid office and home working as means to social distancing.

What if your available staff was cut by 50% for two weeks, or by 25% for 2 months? Consider if your System Admin is not there and your staff are home working.?

Improve your defences: Get servers, desktops, etc cleaned up of old temp files, update key patches and antivirus, clean down log files, review back up strategy and what is the current state of backups e.g on user laptops.
Write-up a list of your critical business services and applications that are essential to keep your company operating. Record the supplier and what you understand about their availability for remote working, for example:
- Main telephone line
- Email
- Database Applications
- Specialist “Line of Business’ applications (e.g. accountancy, architectural, legal)
- File Share and Documents
-Printers and Copiers.
Do you need additional flash storage to move or to back up data?
Who can give us access rights to dial into your system when needed?.
Who can add and suspend users?
Who can check backups?
Who can check logs?
Are key passwords securely stored?
What will be your procedure for support when your staff work from home?
Can staff take laptops home?
How will they dial into your network?
Data privacy laws
What new tools do you need? e.g.
- remote dial in connectivity e.g. to access a file on a network store
- enhanced security -you may have reduced staff to deal with any attack
- monitoring software
- central mobile network management e.g.to patch a device without needing it to come back to office.

Identify home-workers who are already set-up to work from home
Your business will already have users who regularly work from home. They will have some kind of mobile computer device that can access business cloud services or have secure access (VPN) into the office network to access on-premise services. These individuals are invariably set and ready to work from home.

Identify users that may access some business services available when out of the office (e.g. email on smartphone). These users may access certain business services, such as email, on a smartphone or home PC (webmail). However, is this be enough for them to do their jobs effectively. Identify what services they would need access to be fully productive if they were forced to work from home.

Identify users that have never accessed business technology system from anywhere but at the place of work. These users will likely work from a desktop computer in the office. They also have no remote working facility and may not even have a smartphone or home computer that can access business systems. Confirm that your users have working broadband Internet connection at their home
- Don’t take for granted that your users have broadband Internet at their homes or can get access to a good-quality connection.
- Is it adequate to access your business’ cloud and office systems.
- Confirm that your existing remote-working technology has the capacity to accommodate all of your users working remotely at the same time
- Even if you have the capability for remote working for all of users, have they all worked remotely simultaneously and can your business IT infrastructure handle this?
-Do they need any extra training to work this way?

- Speak to your IT team to ensure the equipment and bandwidth can withstand your entire organisation working from home.
- Speak to your telecoms providers and determine whether you have a cloud-based system. – If you have a cloud-based telecoms system then the likelihood of being able to setup remote extensions to manage your calls is very likely. Alternatively, you should very easily be able to divert your numbers online (via a portal).

If you have a fixed-line system, ask your provider how long it will take to setup a divert at the local telephone exchange and what is the process.

How will you leave policy be affected?

- Will there be return flights?
– What if staff are returning from an infected area?
- how much leave can they bring forward to supervise children off school or care for a sick relative?
How much can they defer because they can;t travel?

Travel Policy?
Airports, railway stations and other busy hubs almost certainly carry a higher risk than working in the office.

It may be a good idea to reduce face to face meetings and use online services like Teams to reduce travel risks.

Medical
Be ready for a rush of insurance claims.

Stop the spread of covid-19 -or else – Dubai gets tough

March 29th, 2020

We are all in this together and we all need to play our part to stop, or at least slow down the spread of the virus. Many find such restrictions onerous , or find it hard to comprehend the seriousness- so the government is enforcing firmly. Fines have drastically reduced deaths from bad driving, this is a much bigger challenge.Simple message: save money and save lives.

The Attorney General, Counselor Dr. Hamad Saif Al Shamsi, on March 27, issued resolution No. (38) for the year 2020 following the cabinet decision No. 17 of 2020 regarding implementation of regulations for spreading communicable diseases.

List of violations and penalties

> Dh50,000 fine for not complying with instructions of home quarantine.

> Dh50,000 fine for patients who refuse the mandatory hospitalisation or failing to take the prescribed medicines despite being alerted.

> Dh50,000 fine for violating administrative closure of public places like shopping centers, malls, outdoor markets, gyms, public swimming pools, cinemas, clubs, parks and restaurants dining customers. And Dh500 fine for people caught visiting these public places.

> Dh10,000 fine for organising social gatherings, meetings and public celebrations. And a Dh5,000 fine for people attending the social gatherings and events.

> Dh5,000 fine for not conducting a medical test upon request.

> Dh2,000 fine for violating precautionary measures set by the UAE Ministry of Health and Prevention by people coming from nations affected by communicable diseases.

> Dh3,000 fine for failure to observe health measures regarding regulation of roads, markets and other public places exempted from temporary closure.

> Dh3,000 for failure to dispose of clothes, luggage or any temporary structures proved to be contaminated and can’t be disinfected by the standard established methods.

> Dh1,000 fine for unnecessary visits to hospitals and other health facilities.

> Dh1,000 fine for allowing more than 3 persons in car.

> Dh1,000 fine for not wearing medical masks indoors and failure to maintain social distancing by persons suffering from chronic disease or having symptoms of flu and cold.

> Dh2,000 fine for leaving home with no important work or a genuine reason.

> Dh3,000 fine for violating provisions of the law when burying or transporting the body of a person who died from a communicable disease.

> Dh5,000 fine for drivers failing to maintain hygiene and following sterilization procedures in public transportation.

> Dh10,000 fine for failure to take precautionary measures failure for the crew of ships from the captain or shipping agent, as the case may be.

Covid 19-detection and prevention

March 24th, 2020

We do not profess medical expertise but with limited advice available we hope it will be helpful to share this common sense advice sent to nurses in a U.K. hospital (with our additional comments in italics.)

“At The Princess of Wales hospital. NHS staff have been sent this advice to hospital staff.
It explains the virus and hopefully, how to prevent getting it. Please share with family, friends and work colleagues.

Virus Detection:

The simplest way to distinguish Coronavirus from a Common Cold is that the COVID-19 infection does not cause a cold nose or cough with cold, but it does create a dry and rough cough.

( there are also reports that it may give reduction in sense of taste and smell)

The virus is typically first installed in the throat causing inflammation and a feeling of dryness. This symptom can last between 3 and 4 days.
The virus typically then travels through the moisture present in the airways, goes down to the trachea and installs in the lungs, causing pneumonia that lasts about 5 or 6 days.

Pneumonia manifests with a high fever and difficulty breathing. The Common Cold is not accompanied, but there may be a choking sensation. In this case, the doctor should be called immediately.
(: basically it creates a very sticky mucus that blocks the airways)

Experts suggest doing this simple verification every morning: Breathe in deeply and hold your breath for 10 seconds. If this can be done without coughing, without difficulty, this shows that there is no fibrosis in the lungs, indicating the absence of infection. It is recommended to do this control every morning to help detect infection.

Prevention:
The virus hates heat and dies if it is exposed to temperatures greater than 80°F (27°C). Therefore hot drinks such as infusions, broths or simply hot water should be consumed abundantly during the day. These hot liquids kill the virus and are easy to ingest.
Avoid drinking ice water or drinks with ice cubes.

Ensure that your mouth and throat are always wet, never DRY. You should drink a sip of water at least every 15 minutes. WHY? Even when the virus enters water or other liquids through the mouth, it will get flushed through the oesophagus directly into the stomach where gastric acids destroy the virus. If there is not enough water, the virus can pass into the trachea and from there to the lungs, where it is very dangerous.

For those who can, sunbathe. The Sun’s UV rays kill the virus and the vitamin D is good for you (but don’t overdo it)

The Coronavirus has a large size (diameter of 400-500 nanometers) so face masks can stop it, no special face masks are needed in daily life.
If an infected person sneezes nearby, stay 10 feet (3.3 meters) away to allow the virus fall to the ground and prevent it from falling on you.
When the virus is on hard surfaces, it survives about 12 hours, therefore when hard surfaces such as doors, appliances, railings, etc. are touched, hands should be washed thoroughly and/or disinfected with alcoholic gel The virus can live nested in clothes and tissues between 6 and 12 hours. Common detergents can kill it. Things that cannot be washed should be exposed to the Sun and the virus will die.
The transmission of the virus usually occurs by direct infection, touching fabrics, tissues or materials on which the virus is present.
Washing your hands is essential.
The virus survives on our hands for only about 10 minutes. In that time many things can happen, rubbing the eyes, touching the nose or lips. This allows the virus to enter your throat. Therefore, for your good and the good of all, wash your hands very often and disinfect them.
You can gargle with disinfectant solutions (i.e. Listerine or Hydrogen Peroxide) that eliminate or minimize the amount of virus that can enter the throat. Doing so removes the virus before it goes down to the trachea and then to the lungs.
Disinfect things touched often: mobile phone, keyboard, mouse, car steering wheel, door handles, etc ….

COVID -19 – Synergy Software Systems

March 23rd, 2020

Its a difficult time for all.
We continue to provide the best support service we can taking into account the safety of our staff, compliance with local health and statutory authorities, and the impacts of travel disruption for consulting assignments outside the U.A,E, or those returning from holiday.

Where possible please engage with us by email and telephone rand fax rather than seek face to face meetings.’

In most case support cases can be dealt with by screen sharing internet sessions. Similarly for training or for virtual meetings.

Any meeting should involve minimal travel, meeting duration, and minimum number of people and ensure appropriate social distancing and dispensing with shaking hands.

Please note that our building management are no longer allowing visitors to our building.

You may find yourself short of staff due to absence, or staff who cannot return from holiday. Consider engaging us to provide a limited set of managed services for essential tasks that can be done remotely e.g checking backups are complete, managing log files, adding new users.

In Lombardy’s northeastern city of Bergamo, 134 family doctors out of 600 – or 22% – had fallen sick or were quarantined, Guido Marinoni, the head of the local association of general practitioners, said….
“…….like fighting a war with a toy gun. I hope the rest of Europe learn from the good things Italy did, but also from our mistakes.”

Dr Hugh Montgomery, chairman of intensive care medicine at University College London, explained why Covid-19 is so infectious and why it’s so important to stop it as early as possible.
“If I get normal flu, I am going to infect on average between 1.3 and 1.4 people. When those 1.3, 1.4 people gave it to the next lot, that is the second time it gets passed on. By the time that is happening 10 times, I’ve been responsible for about 14 cases of flu.

This coronavirus is very, very infectious, so every person passes it on to 3 others.Now that doesn’t sound like much of a difference, but if each of those three passes it to three, and that happens at 10 levels of contact then I have been responsible for infecting 59,000 people.”

Grim and terrifying news – that starkly exposes the seriousness of the problem we all face. A Frontline Doctor For The Mail On Sunday

https://www.msn.com/en-gb/health/medical/the-look-of-panic-among-medics-patients-failing-to-get-oxygen-in-their-lungs-and-dangerous-under-dressing-of-staff-frontline-nhs-doctor-reveals-how-coronavirus-has-unleashed-terror-in-hospital/ar-BB11w4yB

Stay safe.