Archive for the ‘Infor Financial solutions’ category

DymaxIO Subscription Licensing -all Condusiv products now rolled into one for fast data.

October 21st, 2020

All of the technologies in V-locity®, Diskeeper®, and SSDkeeper® have been rolled into one new product – DymaxIO™.

New DymaxIO is fast data software. Whether on-premises or in the Cloud, DymaxIO returns more than 40%+ of your hroughput that is being robbed due to I/O inefficiencies of Windows, SQl and virtualisation.

Fix your application slows, freezes, timeouts, slow SQL queries, reduce cloud compute costs, and more, at the source – no new hardware needed.
A software solutlion to a software performance problem.

DymaxIO is sold as an annual subscription which saves you money. Subscriptions are available for client, server, and host systems.

A new DymaxIO site license is also available to conveniently and cost-effectively optimize the performance of all Windows systems.

To improve performance across your systems callus on 009714 3365589

SSD performance degrades over time- prevent this with DymaxIO

September 29th, 2020

Can SSD performance degrade over time and is there a way to prevent this? The answer is YES and YES. the same solution that addresses the inefficiencies of iops in Windows , SQL and VMs can also help you to maintain the performance of your solid state disks.

The reason for this degradation is an undesirable SSD phenomenon called the Write Amplification Factor (WAF), . This is a numerical value that indicates the actual amount of data that was written to an SSD in relation to the amount of data that was requested to be written from the Host (i.e. Windows OS System)

WAF = the data written to the SSD / the data written by the host

For example, an application on the Windows Server system writes out 128kb of data to the SSD, but internally on the SSD, 512kb of data is written on the SSD for this to occur. This will degrade SSDs write performance.

In this example, the WAF = 512kb/128kb = 4 ! This is bad, a 128kb write from the host that resulted in 512kb of internal writes on the SSD

Ideally, you want a WAF = 128KB/128KB = 1

Why does this occur. Unlike HDDs, data cannot be directly overwritten on a disk. On SSDs, data can only be written to erased spaces. When you have a brand new initialized SSD, all of the pages are in a free/erased state, and there is no problem for it to find free/erased spaces to write new data. But as the SSD starts to fill up with data, resulting in erased spaces having to be created that causes the WAF to increase. I can go into more detail on this but will save it for another time. Suffice to say, a higher WAF value means SSD performance degradation.

Do SSDs degrade over time?

The answer is YES but this has to do more with the SSDs filling up over time. Some recommendations on the web advise to keep free space on SSDs anywhere from 10% to 30% to avoid this degradation. With less free space on a highly I/O intensive system, a couple of things occur:

-There are less free spaces to write to, extra overhead may have to occur like block erasures to allow the new updates to occur. This increases the WAF – Not a good thing.
- With less free space, file data may get spread out to different locations on the SSD. For example, in the best case, 10 pages of file data that is being updated are all on the same block.
- When the block needs to be erased to be updated, then just that one block needs to be updated. If those 10 pages are on 10 different blocks, then in the worst case, those 10 blocks have to be erased and re-written – More overhead and a higher WAF.

The result is

➣SSDs are overprovisioned. For example, a 1TB SSD actually contains 1.1TB of data space. This extra space (seen only by the SSD internals) helps to allow the WAF to remain low.
➣SSD Garbage collection and Trim. Both of these processes include freeing/erasing spaces in the background so new writes can occur quickly on these newly erased spaces.

How doies DymaxIO™ help with SSDs Degrading?

DymaxIO has technology to keep the WAF low.

The patented IntelliWrite® technology enforces efficient Sequential Writes to occur rather than smaller Random Writes from the Windows Host. Sequential writes are more likely to place data in the same blocks which can decrease the WAF

Optimization engines keep the free space contiguous when needed on the host logical side. This will help enforce larger sequential writes to occur which decrease the WAF.

There are also a few more benefits of enforcing larger sequential writes.
- Sequential I/Os out-perform Random I/Os on storage, both HDDs and SSDs, so this ensures you are getting the optimal performance from your storage.
- Keeping the WAF low and writes lower on the SSD helps to extend the lifetime of the SSD.

IntelliWrite technology in DymaxIO does both of these functions automatically
- Keep sufficient free space on your SSDs
- Enforce Sequential Writes rather than Random Writes.

Fix at the source. 2X SQL application performance, accelerate Windows throughput 40+%, extend hardware life 2 to 3 years, reduce timeouts, crashes, and more. A software solution to software problems Just install, DymaxIOno code changes, no reboot necessary.

Call Synergy Software Systems 0097143365589

Windows performance problems – one major cause.

September 1st, 2020

12 substantial Windows performance problems that can cause the most frustration and chew up valuable time can be directly traced to a single source.

1. Slow Application Performance Familiar?. A company runs a large application such as EMR/EHR or ERP o which the entire enterprise depends, and users have to end wait endlessly for data. A sales team operating on a CRM application, and speaking with prospects loses the sale while waiting for data. It could be an LMS, used for the vital administration of educational programs. Other applications such as SharePoint, MS Exchange, VDI, POS and even legacy and proprietary apps all suffer from this same malady. The phone line and support desk tickets is overwhelmed with user complaints.

2. Application Crashses This t brings everything to a dead stop. Freezes and crashes are the biggest headaches of IT, there is nothing worse than angry users. When the application has crashed this will affect others accessing that application, too. When this happens, often a user will yell out, “What’s wrong with the computer?!” But of course, it’s not the computer. We’ll get to that at the end. Meanwhile, log files fill up, transactions or batch tasks don;t complete, and data gets corrupted. There may be downtime to reboot the server, or users may need to rekey data.

3. Missing SLA targets SLAs are the delivery backbone of many companies. Service quality and availability are service aspects written into contracts, and when those re not met, it not only means lost income, it can also mean lost business and clients. This is especially true today in a SaaS environment, in which a client can simply pull the plug and go to another provider. A primary cause of missed SLAs is slow performance. Yet again, it traces to the same source .

4. Slow Data Transfer Rates There are many reasons for heavy data transfer, including backups to other locations, and importing data to new locations, integrations and BI , When transfer rates are slow, it means waiting. And waiting. And waiting. This Windows performance problem eats up system as well as staff resources. Slow data transfer rates are traceable to this same source.

5. SQL Query Timeouts and Latency Enterprises run on data, which means they’re also living and dying on database queries. When a query is originated, the process through which the query was made will wait until the query is satisfied. The longer the wait (latency), the longer a data record, or computing resource is locked to other users. When a timeout occurs, that means that the query must be started again. This, of course, can mean a serious delay.

6. SQL Deadlocks This phenomenon occurs when two or more processes are waiting for the same resource. Each process is then waiting for the other process to complete before continuing. On the user end, SQL deadlocks produce the same result as timeouts: endless waiting.

7. SQL Server 15-Second Warnings An I/O request should complete within milliseconds. The 15-second warning that SQL Server has been waiting for longer than 15 seconds for an I/O request to complete indicates a serious performance problem—once again traceable to the same issue.

8. You Upgrade Hardware…but Performance Still Slow Many think the easy way to solve performance problems is to upgrade hardware. It can help but what happens when you upgrade hardware, and performance is still sluggish? This is a very expensive way to indicate that you have “solved” the wrong problem. Yes, performance was an issue, but the reason behind it was not hardware related. Yes, you guessed it: the cause is the same as all of these other problems.

9. Slow SSD Read/write Speed Companies install SSDs to improve performance—and given the substantial performance difference between SSDs and HDDs, that performance difference should be much better. Sometimes the read/write speed to SSDs is still slow because you’re still suffering from the same problem.

10. Storage Performance Problems Storage is very a sophisticated with solutions designed to improve storage performance. Performance problems you experience with storage are only partly due to the hardware…but to the same cause as the rest of these issues.

11. Slow Server Performance This is the generally sluggish performance phenomenon, the causes of which can be tough to trace down. For that reason, many don’t try—they just decide that hardware must be upgraded: new servers, new storage, perhaps even a new network. Slow server performance is most often rooted in the same cause as all of these other issues. Servers don’t come cheap and they consume utilities

12. VM Density and Consolidation Issues
Its now common practice to consolidate several VMs into one physical server. The higher the VM density is, the more efficient the system may be but those Vms have to talk to each other and the system tBoth VM consolidation and VM density contain the same inherent performance problem as each of these other scenarios and may be preventing you from loading more VMs onto a single host.

The Basic Problem

All of these Windows performance problems that cost you peace of mind can be traced back storage I/O efficiencies.
Virtualization has been great for server efficiency, ba big downsides to virtualization is that it adds complexity to the data path – known as the I/O blender effect that mixes and randomizes I/O streams.

There are 2 severe I/O inefficiencies causing this.

The Windows file system will break up data ‘writes’ into separate storage I/Os and send each I/O packet down to the storage layer separately. This causes I/O characteristics that are much smaller, more fractured, and more random than they need to be – this along with the I/O Blender effect results in bad storage performance. This is a “death by a thousand cuts” scenario – everything is running, but not running nearly as fast as it could.

You could opt to throw more hardware at the problem, but this is expensive and disruptive and can be premature – it is much better to tune what you already own to get the performance of which the server is capable.

Storage I/O contention occurs when you have multiple systems all sharing the same storage resource.

Windows breaks up that I/O profile into a smaller, more fractured, more random I/O profile than it needs to be. when clean that up on one VM then all of the data from that one VM to the host is all streamlined, but then you have all the data from neighbor VMs that are still noisy and causing contention.

So, your performance is penalized once, twice by storage I/O efficiencies. This means systems process workloads are typically about 50% slower than they should on the typical Windows server. Far more I/O than s needed is used to process any given workload. This is a major cause of Windows performance problems

The Solution: ensure large, clean, and contiguous read and write I/Os from all sources, and eliminate the I/O blender effect.

Larger, cleaner, sequential I/Os result in fewer I/Os to process and thus faster data transfer rates for peak performance. In such a case, you can have 1G of data, but instead of transferring it in 100,000 I/Os, you can accomplish it in 70,000, or less.

The next factor is to read and to write I/Os sequentially, instead of randomly. When dealing with storage, sequential I/Os always out-perform random I/Os on hard disk drives, SSDs and flash storage.

These factors work together to transform the nature of the I/O to improve performance:

Larger I/O
Sequential I/O
Less I/O

The overall effect is that the OS workload is reduced, because there are fewer I/Os to process, and they are occurring sequentially.
DymaxIO

This is the solution brought into effect by the DymaxIO fast data software: (A software Solution for a software problem)

-Fewer I/Os, because they are larger
-Sequential I/Os
– Read I/O served from memory DymaxIO accomplishes these improvements through proprietary technology that optimizes and streamlines with both reads and writes.

Write performance: IntelliWrite® patented technology eliminates small, fractured I/Os caused by Windows splitting files into multiple write operations. DymaxIO enforces large, clean, contiguous writes for more payload with every I/O operation.

Read performance: IntelliMemory® patented technology reduces read I/Os from storage by caching hot data server-side. Reads are cached right at VM level from otherwise-idle, available DRAM. Not only does this enormously decrease the I/O latency time, but also decreases the I/O traffic to the storage unit, thus freeing up the storage bandwidth for other work.

Because of these substantial improvements, DymaxIO is able to regularly provide 30 to 40 percent faster data transfer speeds, eliminating a myriad of Windows performance problems.DymaxIO improves the performance and reliability of Windows systems.

Are your servers good candidates for DymaxIO ? Find out quickly and easily without investing a lot of time –
Our I/O Assessment Tool. will:

Analyze data across 11 performance metrics
Easily identify systems suffering from performance issues
Graphs display averages and peaks for each hour

Contact us to learn more: 0097143365589

SnapLogic and Data Interchange for iPaas and EDI

August 20th, 2020

SnapLogic and Data Interchange have joined forces to bring together market leading iPaaS and EDI solutions
SnapLogic provides the #1 Intelligent Integration Platform.

The company’s AI-powered workflows and self-service integration capabilities make it fast and easy for organizations to manage:
- all their application integration,
- data integration,
- API management,
- B2B integration, a
- data engineering projects on a single, scalable platform.

Hundreds of Global 2000 customers — including Adobe, AstraZeneca, Box, Emirates, Schneider Electric, and Wendy’s — rely on SnapLogic to automate business processes, accelerate analytics, and drive digital transformation.

This new partnership will combine SnapLogic’s award winning Intelligent Integration Platform, with Data Interchange’s cloud based EDI solutions – Web EDI, and DiNet –to enable forward-thinking customers to drive internal digital transformation processes from a central platform, providing self-service integration up to ten times faster than other existing technologies.

Robert Steiner, CEO, Data Interchange commented:

“A partnership between SnapLogic and Data Interchange is a win/win. Many organisations not only have the need for strong and reliable integration systems, but they also need a good EDI partner with state-of-the-art functionality and their own VAN. Combining SnapLogic’s self-service iPaaS platform with our own self-service cloud based EDI platform and VAN provides customers with everything they need,”
“Working with SnapLogic has also enabled us to expand our market reach and capabilities. Integration is not only about application to application communication but also about automated data flows and supply chain management.”
Through the new partnership customers will be able to combine the trading world of EDI, including communication protocols like AS2 and OFTP, as well as a VAN, with a modern JSON, API-first platform. This ensures customers are able to push forward with their transformation initiatives using a single augmented, integrated platform covering EDI, data integration, AI/ML, application integration and streaming. Taking this approach means more re-use, reduced IT debt, faster time-to-market, and increased transformational agility with deeper and wider connectivity.

Roger Coles, Channel and Alliances Director EMEA at SnapLogic commented on the partnership:

“EDI has become increasingly important within organisations today, as they seek to streamline processes and automate various functions with the business. So we are excited to be announcing this new partnership with Data Interchange. By combining our two best-in-class solutions we will be able to provide a combine offering which we feel will be well received by our customers thanks to the unrivalled depth and breadth of functionality Data Interchange provides through its EDI solutions.”

If you need a faster and more robust way to develop, manage and maintain interfaces, with pre-built ‘snaps’, ETL, and streaming data callus ot learn more: 0097143365589

Oman launches tax card from July 1

June 29th, 2020

The Oman Tax Authority will launch a new tax card system from July 1, which will be the proof of the registration for any taxpayer from the tax Authority. The card will be issued for RO 10.

All ministries, public authorities and institutions, and companies, which has more than 40 percent holding by the state must request the taxpayer to submit a copy of the tax card when issuing any contracts, or directly undertaking any transaction with the taxpayer. The chairman of the Oman Tax Authority may impose a fine in the event of failure to obtain the tax card.

Every taxpayer must apply to obtain the tax card when initiating the incorporation or licensing procedures for practicing the activity or registration in the commercial or Industrial registry and shall request for renewal upon the end of the validity of the card.

The Tax card will replace the tax certificate currently in use at the Authority that is required by some government authorities, except in cases where the tax certificate Is requested for the purposes of canceling a commercial registry. dissolution, merging. or liquidation of any company.

KSA to add VAT on on-line purchases

June 29th, 2020

Saudi Arabia announced it will levy 15 percent value added tax (VAT) on items bought from online sellers and online stores based abroad. The Saudi customs authority said on Sunday (June 28) the new rule will be applicable to all products shipped to the kingdom on or after July 1. Saudi Arabia is tripling its VAT from 5 percent to 15 percent starting on July 1. It will also suspend the cost of living allowance to its citizens on July 1.

The online order placed before June 30, 2020 is delivered to the buyer after June 30, then 15 per cent VAT will apply on the selling transaction, whereas the seller should issue an additional tax invoice pertaining to the difference of the applicable tax due. E-commerce companies should ensure to collect additional 10 per cent from the buyer if the products will be delivered to the buyer on or after July 1, 2020 because they have to pay 15 per cent VAT at the time of custom clearance of the goods.

With the implementation of VAT on online selling, e-commerce companies are expected to collect additional fees from buyers if products are delivered to Saudi Arabia.

The kingdom will also suspend cost of living allowance from next month in order to shore up state finances, which have been battered by low oil prices and the coronavirus. The revised higher VAT rates will be applicable to all supplies of taxable goods and services in the country.

KSA Higher Customs Duty June 2020

June 29th, 2020

The Kingdom of Saudi Arabia (KSA) has published the new list of goods on which higher customs duty rates which are effective from 20 June 2020.

Earlier the Customs duty increased was supposed to be effective from 10 June 2020.

Further, in view of the VAT rate increase to be effective 1st July 2020, it is recommended for the businesses operating in KSA to do an impact assessment to identify the impact of VAT and Customs duty increase on their business.

KSA VAT changes 1 July 2020

June 29th, 2020

The Government of the Kingdom of Saudi Arabia (KSA)announced that the Value Added Tax (VAT) rate will increase to 15% from the current 5%, effective 1 July 2020.The increase is one theof additional measures taken by the KSA government in response to the economic impact of the COVID-19 crisis, due to the decline in government revenue resulting from lower oil prices, reduced economic activity and increased healthcare expenditure.

How could this impact your business?
In addition to the increased VAT rate, businesses in KSA should expect an increased level of scrutiny from the General Authority of Zakat and Tax (GAZT), as VAT becomes a more important source of revenue.

Businesses whose sales are partially or fully VAT exempt, will experience an increase in costs as a direct effect of the rate increase. Nevertheless, the rate increase will impact all industry sectors in KSA and not primarily the Financial Services, Insurance and Real Estate sectors. All consumers will finally bear the brunt of the increases and it is not clear whether a lower rate of VAT, may still continue to apply to such items as food and utilities, to mitigate the impact.

We advise to review existing contracts that provide for continuous or periodic supplies of goods/services, and consider the required documentation changes that should be effected before 1 July 2020. Be clear on the correct rate of VAT to charge on contracts and supplies that span both June and July 2020. As o the 2018 introduction of VAT shows, transitional rules can be difficult to implement.

The rate increase will also impact cash-flow for businesses due to the timing difference between the payment and recovery of VAT, so cash flow planning will take on renewed significance.

Review the internal systems and processes to reflect the increased VAT rate. What systems and report need update and testing when.

We remind taxpayers that the window for voluntary disclosures without incurring penalties remains open only until tomorrow 30 June 2020, he rate increase heightens the importance for businesses to ensure they are fully compliant from a VAT perspective.

Economic Substance Regulation (ESR) in the U.A.E. ask Synergy Software Systems

June 16th, 2020

Existing companies should have complied with the regulations by now, since the starting date was 30th April 2019.

(If an entity fails to meet the requirements or if inaccurate information is given to the regulatory authority, annual administrative penalties of AED 10,000 to AED 300,000 will apply. If they fail to meet the requirements for consecutive years, the penalties will increase and might force the authorities to suspend, revoke or deny renewal of an entity’s license.)

(In the case of new entities, regulations must be complied with upon receiving its trade license.)

This legislation (collectively, referred to as the “Economic Substance Regulations“) were issued in response to the UAE’s inclusion in the European Union’s list of non-cooperative jurisdictions for tax purposes, and their aim is to facilitate tax transparency and fair tax competition in the UAE’ The Economic Substance Regulations apply to natural or juridical (legal) persons, including all UAE onshore and free zone companies, branches, foundations, non-profit organisations and partnerships (referred to as “Licensees“) that carry out one or more of the following “Relevant Activities” in the UAE -see below for the details. With the introduction of ESR, UAE has been removed from the blacklist of tax havens.

BEPS [Base Erosion Profit Shifting)] Base Erosion Profit Shifting directives are regulations issued by the Organization for Economic Cooperation and Development [OECD] to combat corporate policies for Tax Planning which would shift the profits of companies from low tax rate jurisdictions to high tax jurisdictions. Thus “eroding” the tax base in high tax jurisdictions.

The appropriate regulatory authority varies depending on the type of Relevant Activity and the location in which it is undertaken. Each regulatory authority will set out the form of the reports to be filed and the mechanisms for submitting such forms.

What is the economic substance test?
The economic substance test requires a Licensee to demonstrate that:
• the Licensee and the Relevant Activity are being directed and managed in the UAE;
• the relevant Core Income Generating Activities (“CIGAs“) are being conducted in the UAE; and
• the Licensee has an adequate number of employees and adequate physical assets and expenditure in the UAE.

Licensees carrying out a holding company business or a high risk IP business are subject to different economic substance test requirements.

See: https://www.mof.gov.ae/en/StrategicPartnerships/Pages/ESR.aspx for some useful documents including a flow chart.

The Regulations require UAE onshore and free zone companies and other UAE business forms that carry out any of the “Relevant Activities” listed below to maintain an adequate “economic presence” in the UAE relative to the activities they undertake.

Relevant Activities:
• Banking Business
• Insurance Business
• Investment Fund management Business
• Lease – Finance Business
• Headquarters Business
• Shipping Business
• Holding Company Business
• Intellectual property Business (“IP”)
• Distribution and Service Centre Business

The Regulations provide a definition to each of the above Activities. The provisions of the Regulations shall not apply to Companies in which the Federal Government of the UAE or the Government of any Emirate of the UAE, or any governmental authority or body or any of them has at least 51% direct or indirect ownership in their share capital.

Entities that are governed by the Regulations will need to submit a notification to their Regulatory Authority (defined under Cabinet Decision No (58) of 2019 issued on 4 September 2019) from 1 January 2020 onwards, and prepare and submit to the same Regulatory Authority an economic substance declaration within 12 months from the end of their financial year (e.g. 31 December 2020 for entities with a financial year ending 31 December 2019).

An entity is not required to meet the economic substance test and file an economic substance declaration for any financial period in which it has not earned income from a Relevant Activity. Failure by an entity to comply with the Regulations shall result in administrative penalties, spontaneous exchange of information with the Foreign Competent Authority (as defined in Article 1 of the Regulations), and potential suspension, revocation or non-renewal of its registration.

In the DIFC, the ESR will be administered by the Registrar of Companies (“Registrar”) for all DIFC entities, including entities that are regulated by the DFSA. Key points to note about ESR and how to prepare your business for it :
1. All DIFC entities are required to submit an economic substance notification by 30 June 2020 in the DIFC Client Portal
2. The UAE Ministry of Finance has issued a Relevant Activities Guide which should assist you in determining whether your business conducts a relevant activity and falls within the scope of the ESR.
3. Your business may also be required to file an economic substance return (“ES Return”), within 12 months of your financial year end, to demonstrate that your business meets the ESR requirements. Information relating to the ES Return will be issued in the second half of 2020.

There is a requirement for a business to use the “Substance over Form” approach when evaluating whether they undertake a relevant activity or not. This means that companies will not only be evaluated on what activities are stated on their commercial license but their activities will be evaluated and ESR applied accordingly.

It is not a requirement that a UAE entity is directly engaged in the performance of a relevant activity directly. When an entity is earning income passively from a relevant activity, it will be sufficient for the application of Economic Substance Regulations [ESR].All Entities which assess that they are involved in the performance of a Relevant Activity will carry out the Economic Substance Test for Economic Substance Regulations [ESR].

The Economic Substance is composed of two parts:
1. The Direct and Managed Test:
The Entity needs to be directed and managed in the UAE with regards to the relevant activity carried out in the Emirates.

2. The Core Income Generated Activities Test [CIGA]:
1. The Entity that performs the relevant activities for the purpose of application of Economic Substance Regulations [ESR], need to demonstrate that the CIGA’s are undertaken in the UAE.The activity which constitutes as a CIGA varies with the activity being performed.

The Entities which exist in the United Arab Emirates and carry out relevant activities within its jurisdiction need to follow certainly and comply with certain reporting requirements. The entities will be required to submit an annual notice to their Regulatory Authority indicating that they are carrying out a Relevant Activity in the preceding Financial Year and whether there has been any Income from the Relevant activity that has been subject to Taxation outside the United Arab Emirates.

UAE entities that qualify for an exemption from the Economic Substance Regulations, or those that did not earn any income from their Relevant Activities will still be required to file a notification with the Relevant Authority.

UAE Entities which qualify for submission of notification, and those that earned any income from the same, will also be required to file an Annual Economic Substance Return. The purpose of the Return is to make an assessment of the requirements of economic substance regulations are met, the income earned, qualifications of the staff involved, and information about the premises and other assets used in carrying out the relevant activity.

What are the Penalties for Non-Compliance of [ESR]?
In addition to an exchange of information by the UAE with countries which are a member of Organization for Economic Cooperation and Development [OECD] to remove the possibility of Base Erosion and Profit Shifting, failure to comply will cause the levy of administrative penalties not less than 10,000 AED and not more than 50,000 AED for failure to comply for the first year. In case of failure to comply with ESR, the minimum amount of penalty will be increased to 50,000 AED and the maximum amount to 300,000 AED. In addition to this, additional penalties, such as suspending, revocation of UAE Trade License may also be levied.

Synergy Support during covid-19 lockdown

April 6th, 2020

As a precautionary measure instructed by our Government for COVID-19 to be Safe at Home to protect our staff and to protect the community Synergy, consultants are instructed to work from home for at east the next two weeks.

To help us to provide continuous support please follow these guidelines to ensure our queries are recorded and assigned to be addressed in addressed as soon as possible.:

1. Send an email with a clear description in the email Subject line”, which will be helpful to track the email chain.
2. Please mention any internal issue/ticket number assigned, the user, and as much detail as possible e.g. transaction detail such as: order number, vendor code, item code – take a screenshot – copy any error message and attach those details to the email. Better still record the steps e.g. with e.g. webex, or task recorder.
3. If you are not on your work telephone number, or email, e,g when working from home yourself, then ensure you provide contact information for us to reach you.
4. To understand the issue, we may need to connect to the user PC through a screen sharing app such as Microsoft TEAMS, or Go To Meeting. Please ask your admin take appropriate action to ensure we can dial in remotely to your systems if needed, Even when located elsewhere they will also able to join such sessions.
5. Every request is given a ticket number and is then assigned to a consultant. For follow up communication please mention the ticket number. That will make it easier for us to find and review the details and actions to date. It’s possible that more than one consultant may be involved and they will be working remote from each other. This will save time for everyone .
6. Once the support request/ issue is resolved, upon receipt of confirmation email, the request will be closed.
7. When needed to discuss pending issues we will also be available to have a conference call via Microsoft Teams. issues @ mutual agreed time.
6. All support request to be sent to Axapta.support@synergy-software.com and we suggest copy in the lead consultant and account manager with whom you normally deal’
7. Please circulate this information to respective users and department heads, so that everyone working from home is aware that we are still available to support you as best we can and that they know how to help us, to help them.

Be prepared for Potential Iranian Cyberattacks

January 10th, 2020

The drone attack as Suleimani was visiting Baghdad last week is widely expected to prompt counterattacks of some sort from Iran, with Iranian leaders vowing as much in recent days. One of the most rapid ways that Iran can respond is through attacks on computer systems of U.S. businesses and government agencies

The U.S. agency in charge of cybersecurity urges organizations in the United States to prepare for potential attacks from Iran in response to the American drone killing of General Qassim Suleimani.

The Cybersecurity and Infrastructure Security Agency (CISA) issued its warning, “Potential for Iranian Cyber Response to U.S. Military Strike in Baghdad,” on Monday afternoon. CISA is a federal agency created in 2018 to coordinate with other government entities and the private sector on cybersecurity and critical infrastructure protection.

The drone attack as Suleimani was visiting Baghdad last week is widely expected to prompt counterattacks of some sort from Iran, with Iranian leaders vowing as much in recent days. One of the most rapid ways that Iran can respond is through attacks on computer systems of U.S. businesses and government agencies. However, proxy attack on perceived USA allies, or major USA technology firms also have to be considered.

A key feature in your defence is the way your anti malware software handles unknown files. All Ransomware/Malware starts as an unknown file. Older protection software uses a detect and remediate approach to stop it. Basically, a default ‘allow’ policy, because they let unknown files come into their system and then try to stop the effect. This is a problem because hackers make new malicious codes every single day, and rely on signature based detection methods.

We offer a solution with a default ‘Deny’ approach. Our auto-containment features is a patented and the one-and-only technology that renders malware useless and to date the Platform and Auto Containment.
has 0 breaches.

With growing and ever more sophisticated and expensive attacks, and increasingly stringent legislation such as GDPR with swinging data breach penalties, the risks of international war by cybercrime have gone up another notch.

If you need to boost your defences then contact us on 0097143365589

Windows Server 2008 and 2008 R2 support will end January 14, 2020- ask Synergy Software Systems about options.

November 16th, 2019

On January 14, 2020, support for Windows Server 2008 and 2008 R2 will end. Only 2 months away
That means the end of regular security updates.

Don’t let your infrastructure and applications go unprotected.

We’re here to help you migrate to current versions for greater security, performance and innovation.
009714 3365589

Azure Arc in preview manage hybrid data across cloud platforms……

November 16th, 2019

Now in preview, Azure Arc helps simplify enterprise distributed environments by managing everything via Azure services (like Azure Resource Manager). Connecting hybrid infrastructure via Azure Arc improves security for users via automated patching, and provides improved governance, with everything ‘under one roof’. Azure Arc, a tool that lets organizations manage their data on: the Microsoft Azure cloud, Amazon Web Services (AWS), Google Cloud Platform or any combination.

Microsoft says that deployments can be set up “in seconds” via Azure data services anywhere, a feature of Azure Arc.

Azure Arc also supports Kubernetes clusters and edge infrastructures, as well as on-premises Windows and Linux servers.
No final release date yet but there is a free preview of Azure Arc .


Enhanced HA and DR benefits for SQL Server Sofware Assurance from 1 November.

November 5th, 2019

The enhanced benefits to SQL licensing for high availability and disaster recovery that are listed below are now applicable to all releases of SQL Server for a customer with SQL Server licenses with Software Assurance. The updated benefits will be available in the next refresh of the Microsoft Licensing Terms.

Business continuity is a key requirement for planning, designing, and implementing any business-critical system. When you bring data into the mix, business continuity becomes mandatory. It’s an insurance policy that one hopes they never have to make a claim against in the foreseeable future. SQL Server brings intelligent performance, availability, and security to Windows, Linux, and containers and can tackle any data workload from BI to AI from online transaction processing (OLTP) to data warehousing. You get mission-critical high availability and disaster recovery features that allow you to implement various topologies to meet your business SLAs.

A customer with SQL Server licenses with Software Assurance has historically benefited from a free passive instance of SQL Server for their high availability configurations. That helps to lower the total cost of ownership (TCO) of an application using SQL Server. Today, this is enhanced for the existing Software Assurance benefits for SQL Server which further helps customers implement a holistic business continuity plan with SQL Server.

Starting Nov 1st, every Software Assurance customer of SQL Server will be able to use three enhanced benefits for any SQL Server release that is still supported by Microsoft:
• Failover servers for high availability – Allows customers to install and run passive SQL Server instances in a separate operating system environment (OSE) or server for high availability on-premises in anticipation of a failover event. Today, Software Assurance customers have one free passive instance for either high availability or DR
• Failover servers for disaster recovery NEW – Allows customers to install and run passive SQL Server instances in a separate OSE or server on-premises for disaster recovery in anticipation of a failover event
• Failover servers for disaster recovery in Azure NEW – Allows customers to install and run passive SQL Server instances in a separate OSE or server for disaster recovery in Azure in anticipation of a failover event

With these new benefits, Software Assurance customers can implement hybrid disaster recovery plans with SQL Server using features like Always On Availability Groups without incurring additional licensing costs for the passive replicas.

A setup can use SQL Server running on an Azure Virtual Machine that utilizes 12 cores as a disaster recovery replica for an on-premises SQL Server deployment using 12 cores. In the past, you would need to license 12 cores of SQL Server for the on-premises and the Azure Virtual Machine deployment. The new benefit offers passive replica benefits running on an Azure Virtual Machine. Now a customer need to only license 12 cores of SQL Server running on-premises as long as the disaster recovery criteria for the passive replica on Azure Virtual Machine is met.

If, the primary. or the active replica. uses 12 cores hosting two virtual machines and the topology has two secondary replicas: one sync replica for high availability supporting automatic failovers and one asynchronous replica for disaster recovery without automatic failover then . the number of SQL Server core licenses required to operate this topology will be only 12 cores as opposed to 24 cores in the past.

These high availability and disaster recovery benefits will be applicable to all releases of SQL Server. In addition to the high availability and disaster recovery benefits, the following operations are allowed on the passive replicas:
• Database consistency checks
• Log backups
• Full backups
• Monitoring resource usage data

SQL Server 2019 also provides a number of improvements for availability, performance, and security along with new capabilities like the integration of HDFS and Apache Spark™ with the SQL Server database engine.

SnapLogic iPasS integration as a service – from Synergy Software Systems.

October 20th, 2019

Business Intelligence Managers/Analysts, Data/ETL Engineers, and Information/Data Architects are tasked with empowering business users to make use of
data to drive smart decisions and innovations. Data-driven initiatives can be challenging considering the explosion of data volumes due to the proliferation of sensors, IoT, and mobile computing.

Moreover, a growing number of groups within the business want access to fresh data.

To fully harness their data, organizations must also have a cloud strategy for their digital transformation efforts, namely to migrate data from
on-premises environments to the cloud. Considering the tremendous business value of unlocking that data, it’s imperative to prioritize and streamline these
data integration and migration projects.

Gone are the days when IT needed hundreds of coders to build extract, transform, load (ETL) solutions and then maintain those by writing more code. Modern integration platforms eliminate the need for custom coding. Now, data integration projects deploy and scale, often as much as ten times faster.

iPaaS platforms ease the pain because they’re designed for flexibility and ease of deployment for any integration project. A drag-and-drop UX coupled with a powerful platform and hundreds of pre-built connectors out of the box.

The connectors are always up-to-date, so the IT organization doesn’t spend an inordinate amount of time maintaining every integration by hand. This saves an incredible amount of time, money, and frustration across the team and projects and greatly reduces risk.

Not all integration platforms are created equal. Some do simple point-to-point cloud app integrations while others transform large and complex data into a data lake for advanced analytics. Some stgill require extensive developer resources to hand-code APIs while others provide self-service, drag-and-drop offerings that can be used by IT and business leaders alike. Some are best for specific tactical projects while others provide a strategic, enterprise-wide platform for multi-year digital transformation projects.

Organizations must address four key steps during the data migration and integration process:
1. Capture data that supports both the known use cases as well as future undefined use cases (think IoT data to support a future machine learning
enabled use case).
2. Conform inbound data to corporate standards to ensure governance, quality, consistency, regulatory compliance, and accuracy for downstream
consumers.
3. Refine data for its eventual downstream application and/or use cases (once its been captured and conformed to corporate standards).
4. Delivery of data needs to be broad and prepared to support future unknown destinations.

For decades, IT has been tasked to manage integration projects by writing tons of custom code. This onerous task is even more complex with the proliferation of SaaS applications, the surge in big data, the emergence of IoT, and the rise of mobile devices. IT’s integration backlog has exploded. Not only is the deployment too much work, but there is a growing cost to maintain all of the integrations.

Deploying a tactical or departmental data warehouse solution should take days, not months. Moreover, enterprise-wide data transformation projects should take months, not years.

The best data integration platforms:
- Support multiple app and data integration use cases across cloud, on-premises, and hybrid deployments
- Offer the flexibility to be used in cloud, hybrid, or on-premises environments, regardless of the execution location
- Provide a self-service user experience aided by AI, machine learning, hundreds of pre-built connectors, and integration pipeline
templates (patterns) resulting in greater user productivity, and faster time-to-integration
- Have an underlying, scalable architecture to grow with evolving data and integration requirements
- Support different data modes such as streaming, event-driven, real-time or batch

The SnapLogic iPaaS offering is functionally rich and well-proven for a variety of use cases. It supports hybrid deployments and provides rich and differentiating features for analytics and big data integration (Hadooplex). Clients score SnapLogic as above average for cloud characteristics, functional completeness, ease of use and ability to meet SLAs.” Gartner

SnapLogic is a U.S.-based integration platform company. In mid-2013, it transitioned from a traditional software business to an iPaaS model with the release of the SnapLogic Elastic Integration Platform which provides a large set of native iPaaS capabilities that target the cloud service integration, analytics and big data integration use cases.

The flagship Enterprise Edition features a set of base adapters (Snaps), an unlimited number of connections and unlimited data volume.

Synergy Software Systems has been an Enterprise Solutions Integrator in the GCC since 1991. We are pleased to announce our formal partnership to represent Snap Logic in the MEA region.

Do you need to integrate with Azure? with SAP Data Warehouse Cloud? with Workday? With Odette compliant auto mamufacturers………..?.

To learn more call us on 009714 3365589