Archive for the ‘Microsoft Dynamics Ax’ category

Gitex 2018 – Synergy Software Systems

October 15th, 2018

A busy first day got Gitex off to a good start. This leading IT event in the MEA region is showcasing new technologies driving the digital revolution Artificial intelligence Is manifested in the form of robots, and a self driving taxi.

Drop by the Globaiis stand to see Filehold document management or catch up with our staff around the main hall or callus to arrange a meeting, 0097143365589

See this short overview video from Microsoft Gulf https://www.linkedin.com/feed/update/urn:li:activity:6457257933087522816

Microsoft is the fastest growing vendor in the enterprise Software as a Service (SaaS)

October 14th, 2018

A recent report from Synergy Research Group, indicates that Microsoft is the fastest growing vendor in the enterprise Software as a Service (SaaS) market with annual revenue growth of 45%.

The report, covering the year to Q2 2018, also puts Microsoft at number one in market share with 17% of the global enterprise SaaS market, ahead of: Salesforce, Adobe, Oracle and SAP.

The market for SaaS enterprise business applications: customer relationship management (CRM) and enterprise resource planning (ERP), is still relatively small compared to on-premises software deployment accounts for 85% of total enterprise software spending.

Last quarter, the enterprise SaaS market generated $20 billion in revenues, a figure Synergy forecasts will continue to grow strongly “across all SaaS segments and all geographic regions”.

https://www.srgresearch.com/articles

Dynamics 365 with AI and mixed reality on preview

October 14th, 2018

Microsoft has added intelligent functionality to the Dynamics 365 platform released as previews this month,
This includes,
– three Artificial Intelligence (AI) apps deliver out-of-the-box AI functionality which can be applied, extended and customised without the need of in-house AI experts or writing any –code:.
- two mixed reality apps that use HoloLens.

Dynamics 365 AI for Sales
Dynamics 365 AI for Sales offers detailed insights into the sales pipeline and performance of sales teams. Next-step suggestions guide managers and salespeople to optimal outcomes.

Dynamics 365 AI for Customer Service
Dynamics 365 AI for Customer Service enables service managers to reduce support costs by taking advantage of natural language understanding and virtual agents powered by machine learning.

Dynamics 365 AI for Market Insights
Dynamics 365 AI for Market Insights delivers actionable insights across social media and the internet to enable marketing professionals to identify opportunities and react faster.

Dynamics 365 Remote Assist
Dynamics 365 Remote Assist uses the mixed reality capabilities of Microsoft HoloLens to provide a connection point between first-line workers and remote experts. Service personnel onsite can benefit from the knowledge and guidance of experts anywhere in the world through a holographic interface.

Dynamics 365 Layout
Dynamics 365 Layout allows users wearing HoloLens to walk around and manipulate a physical space overlaid with a holographic representation of design and layout.

Dynamics 365 Finance and Operations Enterprise- ask Synergy Software Systems

October 2nd, 2018

With D365 for Finance and Operations, organizations are able to automate their supply chain and make informed decisions while maintaining accuracy throughout financial reporting. Contact the UAE’s oldest Dynamics Partner to find out hpw why Dynamics 365 for Finance and Operations can help your organization to making timely, informed, smarter decisions.

D365 for Finance and Operations has many features that improve and streamline business processes, therefore making the lives of accounting and finance professionals’ easier. With outstanding security, there is no reason to worry that your information will not be safe. D365 for Finance and Operations also provides easy integration between other D365 applications like D365 for Talent or D365 for Sales. D365 for Finance and Operations is also available on-premise and cloud based so you can choose what works for your organization. Here’s more information on why Dynamics 365 for Finance and Operations is right for you:

Outstanding Security

Running a business can be extremely overwhelming so it’s best to know that your data is safe. With Dynamics 365 for Finance and Operations there are a few features that ensure you are as stress-free as possible regarding security. D365 for Finance and Operations includes out-of-box security reports to help manage security roles. D365 for Finance and Operations uses role-based security in which users are assigned individual security roles. Role-based security restricts access for users therefore keeping information safe and reliable.

Effortless Integration

Dynamics 365 for Finance and Operations integrates beautifully with Office 365 and other Dynamics 365 applications. For example, with the CRM tracking option in Office 365, you can track the customer data within an email. Also, with a cloud-based solution, you have easy access to information anywhere at any time, making integration as easy as possible.

On-Premise & Cloud Based Options

D365 for Finance and Operations is available with an on-premise option or cloud based option. This way, you can decide what is best for your organization financially. With both options, there are pros and cons so being able to choose what deployment option works best for you is a plus when it comes to D365 for Finance and Operations.

Lots of new features coming in the October 2018 update.

Ask us about:
Synergy Software Systems D365 localised Payroll – already live in the the U.A.E.
Our Advanced Power BI reporting models.

AI why will it make any difference?

October 1st, 2018

For all the talk around the rise of AI, or Artificial Intelligence, the technology isn’t new. We use AI in our daily lives.

Predictive text is the most visible example.Google searches, Word spellcheck are examples. You frequently text a friend to meet at the mall. You type: “Meet me at the …” Your phone suggests “park” or another common place to meet. Over time, your phone learns, and the suggestions start to prioritize “mall” over other words.

A basic case is that AI:
• takes data,
• analyzes it,
• implements a solution (suggesting the next word),
• evaluates the results (recognizing that you almost always type “bar” with that friend),
• and then repeats the process with improved recommendations based on data.
• Over time, the system grows smarter.

Typically ‘triggers’ to execute a ‘script’ were ways to automate processes. A log fiel is mintored and akey word triggers a support ticket, or runs a script.Over time thje system learns and can predict and run checks before the error happens.
Other examples of AI in everyday life include pricing on ridesharing apps, facial recognition in social media and even non-player characters in video games.

Until recently, the technology was available to a few companies with deep pockets. To take advantage of AI, you had to have a big data center, specialized software and data scientists in house. We’ve reached a tipping point. With cloud-based technology, companies of all sizes can more easily plug into AI-infused applications at a much lower entry cost.
AI is the next big disrupter in many industries.

Let’s look at the wholesale trading industry. Here are two ways you can leverage AI to benefit a business:
Optimize where a team spends their time.
- Imagine the ability to direct your Accounts Receivable team to the late-paying customers that are most likely to respond.
– AI can help distributors differentiate between those who aren’t going to pay and need to be turned over to collections, and those who are more likely to pay with just one phone call.
- AI could also direct a call centre team to focus on certain times of day to increase the likelihood someone picks up the phone. Given the importance of cashflow to distributors, this is a powerful application of the technology.
- The same idea goes for a sales team. With which customers should they be spending more time? AI can identify the data points that influence purchasing, such as whether a prospect downloaded a whitepaper, they have an account exec assigned to them, or they have previously purchased related products.

It could even be something you can’t control, like the weather forecast. If it’s going to be 110 degrees, you can expect an uptick in sales of air conditioning units or parts to fix them in certain geographies. AI can identify these opportunities for salespeople. AI then adjusts those recommendations based on how customers respond, and the cycle continues.

Grow sales and margin with existing customers.
When a customer is checking out on a website, via your call center, at the counter or through another channel, how can you engage them more? Enter AI. For example, let’s say that data show that electrical contractor customers of a particular size regularly buy red, green, white and black 10-gauge copper wire at the same time. So when an electrical contractor of that size selects just red, green and white, a salesperson should be prompted to ask: “Are you forgetting black?” Chances are, the customer will add black wire to the basket.

To identify those relationships, however, and to code them into your system is a lot of work. We can do much of this already with BI analysis and on screen prompts.Add to that the evaluation of whether the offers were effective – how often they were accepted, how often they weren’t (and why) – and adjusting for that on the next sale, or updating sales scripts and offers. It becomes increasingly difficult if not impossible to do that manually across thousands of products.
AI can do this far more quickly and effectively than a human can, and can have a big impact on the top line. A foodservice distributor grew sales volume by 5% nearly overnight after turning on an AI-powered cross-sell and upsell recommendation engine on their website.

This is not just about selling online. Sure Distributors use cross-sell/upsell technology to grow share across their channels. However, they can also provide more meaningful, targeted content to make the customer’s selection process smoother and better informed, to draw his attention to designs or offers that are likely to be of interest, and so on. The ROI can be huge, and it requires very little upfront work by humans.

Pricing software is a more mature application of AI-based technology, determining the optimal price for a particular item based on lost sales, historical sales volume, competitor pricing, and potential for up sell or cross sell or repeat sell. and other data points. Hotels and airlines use revenue yield management. If it’s a business trip they may feel you will spend more in their restaurant on an expense account. I may only book when rates are cheap but I might always eat in house use, pay tv, and order wine with my meal and be a more profitable customer. If my rooms for tonight or my airline seats are less than 50% sold then I might discount heavily to ensure I sell enough to cover costs, but once past 80% I may charge a premium price because you may be desperate with little choice and a few high value sales will make up for the one or two I lose.

If a product has excess stock and is nearing the end of its shelf life, or a cinema is going to be half empty then AI can auto trigger instant sms sales promotions or happy hours but can it learn and predict and better tune the films shown in a given cinema, and whether average clothes sizes are trending bigger, or whether some colours and sizes will sell better in one branch than another and how that correlates with other data, How much is spent on marketing, what other sales are happening nearby, are temperatures going to rise, what si te epxcted change on the exchange rate or inflation rate or oil price and will that affect the number of tourist, and will revised parking fees affect who shows where and when?

is this a Big Brother nightmare, or does it mean that we are going to get better service because what we need to buy is going to be in stock even before we realise we need it.

As new younger generation z employees are hired into purchasing roles, they expect the kind of customer experience that AI-powered technology can deliver. This technology is here now. It’s not just a technical decision. There are real business benefits to using AI, including growing average order size, boosting margins and tightening customer relationships.

Gitex 2018- See Filehold DMS with Synergy Software Systems

September 30th, 2018

Meet us with Globalis to see how advanced cheque scanners and a modern DMS solution work together.

Talk to us about how repetitive automation can help you match hundreds of thousands of invoices, or to reconcile claims, or to reconcile multiple bank accounts.

Let us show you how easy it is to drillback from any key field in any application, back to the source doument and all related documents in Filehold.

GDPR- Relevant Certifications for Dynamics 365 for Finance and Operations

August 29th, 2018

ISO 27001(Secure) – ISO 27001 certification confirms that the service complies with the controls and specifications outlined in the information security management system (ISMS).
Achieving ISO 27001, helps to ensure that this is a secure service on which to run your business. This further helps to support efforts to certify your own business, by reassuring your auditors that you are running your business on an ISO27001 certified service.

ISO 27018 (Protects personal data) – When you use the service to manage your business, your personal and sensitive data is safe and protected in the cloud. Additionally, to gain your own ISO 27018 certification for your business, your auditors will appreciate that Finance and Operations business system already has ISO 27108 certification.

SOC-1/Type-2 and SOC-2/Type-2 – The service organization controls report (SOC) helps to confirm that a cloud service has appropriate controls in place to ensure that financial data is secure and protected. .

Dynamics AX 2012 help is now moved to Doc.microsoft.com

August 16th, 2018

The Microsoft Dynamics AX 2012 content that was previously hosted on TechNet and MSDN is now moved to doc.microsoft.com:
• Application User/IT Pro content: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/
• Developer content: https://docs.microsoft.com/en-us/dynamicsax-2012/developer/
Existing links to the content are being redirected. The content is open for comments and edits, with the exception of the reference content.

Microsoft Ignite agenda insights to the future road map

August 14th, 2018

Microsoft recently published the session list for its annual Ignite IT Pro conference happening at the end of the September. Alook at the topcis gives a clue to its roadmap. There sessionson on the next version of SQL Server. Surface Hub 2 and Surface Go with LTE, Intune and Windows Autopilot, Windows Server 2019. New Remote Desktop services.

Last year, Microsoft used Ignite to highlight AI, intelligent edge and its futuristic quantum-computing technologies but overall the listed sessions, look more down to earth. There are two mixed-reality sessions — including “Visio Immersive,” Almost 100 listed sessions touch on AI . At Inspire Microsoft told partners the “AI Accelerate Kit”would be coming in October and include AI use cases, best practices and “Ethical AI” guidance so that seems lilley to be included.

At Ignite Microsoft will again focus on Microsoft 365,- the bundle of Windows 10, Office 365 and Intune security/management technologies.

Expect to a lot of Dynamics 365 CRM and ERP content — because October is when the next feature update will arrive for the suite of Dynamics products.

There seems to be more developer content: . ASP.NET, Visual Studio Code and Visual Studio 2017, Node.js, and sessions on linux and Docket containers, Progressive Web Apps and MSIX, the new Windows 10 application-packaging technology Microsoft is rolling out.

There are 115 sessions listed for SQL Server /Azure SQL. Mayeb we will get an insight into the successor to SQL Server 2017 — codenamed “Aris,” which is currently in private Community Technology Preview testing.

Microsoft wil lalso show the new the Surface Hub 2 and Surface Go.

Expect Windows Server 2019, Microsoft’s next major release of Windows Server, to be a hot topic -it’s due to start roll out before year end.

https://www.microsoft.com/en-us/ignite

https://www.microsoft.com/en-us/ignite/faq

September 24–28, 2018 | Orlando, Florida

Dynamics 365 October 2018 release – many new features

August 4th, 2018

What to expect from the Dynamics 365 October 2018 release is set out in a 250 plus page document. The coming October update includes more than a hundred incremental updates to: the core Dynamics, Sales, Marketing, Customer Service, Portals, Omni-channel Engagement Hub, Field Service, Project Service, Social Engagement, Finance and Operations, Talent, Retail, and Business Central products and services.

The new Dynamics 365 AI for Sales app, will help sales teams to use technologies, such as call sentiment analysis and warnings about deals being at risk, to take proactive actions. This app will be in public preview as of October 2018.

Expect to see a more tightly integrated Dynamics 365 with Microsoft Teams, SharePoint, LinkedIn, Microsoft Stream video platform, Azure, Azure IoT Central, Outlook together with relationship analytics and predictive lead scoring also in public preview as of October.

Finance and Operations (Dynamics AX, ERP) each feature listed below will be released with general availability
Financial
• Dual currency
• View settlement transactions
• Global number sequences
• Vendor and customer approvals for specific fields
• Data entry dimension values
• Consistent validation actions
• IBAN number validation
• Change cash discounts
• Automatic ledger settlements
• Reverse journal posting
• On-hand inventory report performance
• Simplification through configurable templates
• Enterprise credit management
• Revenue recognition

Operations
• Master planning performance improvements
• Consolidation of planned orders during parallel firming
• Sealed bidding
• Unit of measure
• Public sector enhancements

Globalization
• Russian localization
• Globalization – enhanced configurability
• Regulatory Services, Configuration service
Platform Updates
• Usability and productivity updates
• Personalization improvements
• Additional demo data
• Data resident subscriptions
• Supportability rules
• Test automation support
• Troubleshooting for the document routing agent
• Upgrade automation
• On-premises deployment
• Manage batch jobs

Integration
• Integration with Field Service: Inventory and Projects
• Extend analytical workspaces by mashing up external data with Power BI

Analytics
• BYOD (Public Preview)
• Edit analytical workspaces
• Pin Power BI dashboards to workspaces
• Real-time embedded Power BI Reports

Lifecycle Services
• Dynamics Translation Services API (Public Preview)

Microsoft continues to emphasize the applicability of its HoloLens augmented reality goggles with the company’s business applications. The October 2018 update will feautre integration with Remote Assist, Microsoft’s new hands-free video calling, and Microsoft Layout, which allows space planners to design their spaces.

The Common Data Service, which is part of its “Power Platform,” will also be updated with the October 2018 release.

Dynamics 365 Finance and Operations catch up with the new features

July 30th, 2018

Take a look into the new Dynamics 365 Finance & Operations capabilities mentioned in several of our prior posts that were added during the Business Applications Spring 2018 Launch that help you to engage customers, empower employees, optimize operations, and transform products.

Call Synergy Software Systems – implementing Dynamics from Dubai since 2003.

SQL Server 2016 SP2 CU2, SP1 CU10

July 18th, 2018

Fixes and improvements:
• DAG improvement – automatically seed replicas – when you add a database to an existing AG, SQL Server can automatically seed it across the secondary replicas. .
• AGs – configurable session_timeouts
• AGs – slow transactions with 1 sync and 1 async secondary
• AGs – on cross-data-center AG failover, you get a non-yielding scheduler and a crash
• AGs – queries on secondary take twice as long
• AGs – VSS backups fail on secondary replicas in a Basic Availability Group (which technically you’re not supposed to do, but you can still back up the entire secondary VM, and that’s where the problem looks like it’s coming in)
• AGs – fixing error 19432 for duplicate log blocks
• Log shipping – add support for Transparent Data Encryption by configuring MAXTRANSFERSIZE.
• Dynamic data masking doesn’t
• SSAS crashes when Process Full follows Process Clear –“you will notice that the SSAS may crash.” .
• Memory dump when you merge partitioned temporal tables .
• Stats updates can get a “corrupted index” message and a disconnect
• Assertion error when you add a database
• Slow performance when Query Store is enabled
• Non-yielding schedulers require a reboot – not the most informative KB article ever. “Assume that you have a Microsoft SQL Server 2016 installed.” .

See KB articles for more information . Download SQL 2016 SP2 CU2 and/or SP1 CU10.

https://support.microsoft.com/en-us/help/4341569/cumulative-update-10-for-sql-server-2016-sp1

End of life for SQL 2008 and 2008 r2 is only a year away

July 14th, 2018

On July 9, 2019, Microsoft will end Extended Support, for SQL Server 2008 and 2008 R2hich means no more updates or support of any kind, potentially leaving you vulnerable to security and compliance issues.
Some considerations:
That is only a year away. So time to start planning and to get it into your 2019 budget.
What applications are affected? With what new SQL version are they compatible?
Will you need to rebuy licenses? The SQL license cost is now core based and it might prove lot higher than last time so take the time to consider all options.
Should any of your applications move to the cloud?
Should you also look at upgrades to Hardware? Windows, Office, Exchange, or Business finance/erp systems in conjunction with SQL?
Is now the time to review your security solutions?
Are you going to expand, or implement heavy new processes like consolidation, budgeting, BI in then next 2-3 years?
Is your mobile network growing?

There are major enhancements at QL 2016 sp1 so we recommend you should not consider any version lower than that. By next year SQL 2017 will also have settled down.

To discuss options callus o 0097143365589

Dynamics 365 for Finance and Operations the Optimization advisor

July 9th, 2018

One of the key features D365 uses to help users with task automation and keeping up productivity levels is the Optimization Advisor. When a business process is not able to produce the required performance, companies usually have to involve users, internal consultants, implementation partners or even write up incidents and ask vendors for support. This can cause a lot of chaos and disparate solutions. Incorrect configuration and setup of a module can lead to reduced functionality within Finance and Operations, as well as slower system performance and incomplete business process workflows.

https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/sysadmin/optimization-advisor-overview

The quality of business data (for example, the correctness, completeness, and cleanliness of the data) also affects system performance, and an organization’s decision-making capabilities, productivity, and so on.

The Optimization Advisors guides users by offering them opportunities to follow best practices and increase the quality of their workflows. It can suggest best practices for module configuration and identify business data that is obsolete or incorrect immediately. When violation of a rule within the system is detected, an optimization opportunity is shown on the user’s screen. The user can take corrective action directly from the Optimization Advisor workspace – it’s as simple as clicking one button. When an optimization action is taken, the system calculates the impact of the opportunity by estimating the reduction in the runtime of business processes.

To ensure maximum efficiency and operational excellence, the Optimization Advisor goes through the following processes:
• business process analysis
• search for optimization opportunities
• use of data composition
• quantification of opportunities
• solution recommendations

For some opportunities, when the recommended action is taken, the system can then calculate, and display in the Impact tab, the result of the optimisation in terms of the reduction in the runtime of business processes. If a corrective action doesn’t fully resolve the issue, the opportunity will be generated again the next time that rule is run. Opportunities can be hidden from a user’s list or the rule deactivated.
Optimisation opportunities can be company-specific or cross-company, and new rules can be coded to apply per legal entity or to the whole system

The current release of Dynamics 365 for Finance and Operations includes a new tool named the Optimization advisor. The Optimization advisor workspace suggests best practices for module configuration and identifies bad data. If you have customizations or ISV solutions in your environment, you can create additional rules for identifying configuration or data issues relative to the associated processes. The Optimization advisor will run periodically in the background and identify “opportunities” for optimization that you can “take action” on in the workspace.

Ax 2009 mainstream support extended to Oct 2018. Ask Synergy Software Systems about your options.

May 28th, 2018

The original mainstream support deadline was April 10, 2018 for those who are still using Dynamics AX 2009. Microsoft has extended mainstream support for this version of Dynamics AX to October 9, 2018 when mainstream support for AX 2009, AX 2012, and AX 2012 R2 will all end.

So for the next five months, Microsoft will still release bug fixes and patches, third party applications will remain compatible, and Microsoft will still provide tech support. In addition, AX 2009 and Ax 2012 RTM and R2 users now have more time to plan their next steps for their ERP software.

If you plan to stay with Dynamics then ask how we can help you to upgrade your business from AX to Dynamics 365 Finance and Operations Enterprise.
If you can’t move this year then consider a health check to reduce risk and improve performance, and to advise what you need tp consider with regard to upgrade.

Contact Synergy Software Systems, the Dubai based Dynamics partner, today to discuss your Dynamics AX options. You have a little more time but the planning needs to start now. 0097143365589