Archive for the ‘Microsoft Dynamics Ax’ category

Oman launches tax card from July 1

June 29th, 2020

The Oman Tax Authority will launch a new tax card system from July 1, which will be the proof of the registration for any taxpayer from the tax Authority. The card will be issued for RO 10.

All ministries, public authorities and institutions, and companies, which has more than 40 percent holding by the state must request the taxpayer to submit a copy of the tax card when issuing any contracts, or directly undertaking any transaction with the taxpayer. The chairman of the Oman Tax Authority may impose a fine in the event of failure to obtain the tax card.

Every taxpayer must apply to obtain the tax card when initiating the incorporation or licensing procedures for practicing the activity or registration in the commercial or Industrial registry and shall request for renewal upon the end of the validity of the card.

The Tax card will replace the tax certificate currently in use at the Authority that is required by some government authorities, except in cases where the tax certificate Is requested for the purposes of canceling a commercial registry. dissolution, merging. or liquidation of any company.

KSA to add VAT on on-line purchases

June 29th, 2020

Saudi Arabia announced it will levy 15 percent value added tax (VAT) on items bought from online sellers and online stores based abroad. The Saudi customs authority said on Sunday (June 28) the new rule will be applicable to all products shipped to the kingdom on or after July 1. Saudi Arabia is tripling its VAT from 5 percent to 15 percent starting on July 1. It will also suspend the cost of living allowance to its citizens on July 1.

The online order placed before June 30, 2020 is delivered to the buyer after June 30, then 15 per cent VAT will apply on the selling transaction, whereas the seller should issue an additional tax invoice pertaining to the difference of the applicable tax due. E-commerce companies should ensure to collect additional 10 per cent from the buyer if the products will be delivered to the buyer on or after July 1, 2020 because they have to pay 15 per cent VAT at the time of custom clearance of the goods.

With the implementation of VAT on online selling, e-commerce companies are expected to collect additional fees from buyers if products are delivered to Saudi Arabia.

The kingdom will also suspend cost of living allowance from next month in order to shore up state finances, which have been battered by low oil prices and the coronavirus. The revised higher VAT rates will be applicable to all supplies of taxable goods and services in the country.

KSA Higher Customs Duty June 2020

June 29th, 2020

The Kingdom of Saudi Arabia (KSA) has published the new list of goods on which higher customs duty rates which are effective from 20 June 2020.

Earlier the Customs duty increased was supposed to be effective from 10 June 2020.

Further, in view of the VAT rate increase to be effective 1st July 2020, it is recommended for the businesses operating in KSA to do an impact assessment to identify the impact of VAT and Customs duty increase on their business.

KSA VAT changes 1 July 2020

June 29th, 2020

The Government of the Kingdom of Saudi Arabia (KSA)announced that the Value Added Tax (VAT) rate will increase to 15% from the current 5%, effective 1 July 2020.The increase is one theof additional measures taken by the KSA government in response to the economic impact of the COVID-19 crisis, due to the decline in government revenue resulting from lower oil prices, reduced economic activity and increased healthcare expenditure.

How could this impact your business?
In addition to the increased VAT rate, businesses in KSA should expect an increased level of scrutiny from the General Authority of Zakat and Tax (GAZT), as VAT becomes a more important source of revenue.

Businesses whose sales are partially or fully VAT exempt, will experience an increase in costs as a direct effect of the rate increase. Nevertheless, the rate increase will impact all industry sectors in KSA and not primarily the Financial Services, Insurance and Real Estate sectors. All consumers will finally bear the brunt of the increases and it is not clear whether a lower rate of VAT, may still continue to apply to such items as food and utilities, to mitigate the impact.

We advise to review existing contracts that provide for continuous or periodic supplies of goods/services, and consider the required documentation changes that should be effected before 1 July 2020. Be clear on the correct rate of VAT to charge on contracts and supplies that span both June and July 2020. As o the 2018 introduction of VAT shows, transitional rules can be difficult to implement.

The rate increase will also impact cash-flow for businesses due to the timing difference between the payment and recovery of VAT, so cash flow planning will take on renewed significance.

Review the internal systems and processes to reflect the increased VAT rate. What systems and report need update and testing when.

We remind taxpayers that the window for voluntary disclosures without incurring penalties remains open only until tomorrow 30 June 2020, he rate increase heightens the importance for businesses to ensure they are fully compliant from a VAT perspective.

Microsoft Gold Partnership Synergy Software Systems

June 18th, 2020

I am pleased to note that our Gold Partnership with Microsoft has been confirmed again for the next year.

Economic Substance Regulation (ESR) in the U.A.E. ask Synergy Software Systems

June 16th, 2020

Existing companies should have complied with the regulations by now, since the starting date was 30th April 2019.

(If an entity fails to meet the requirements or if inaccurate information is given to the regulatory authority, annual administrative penalties of AED 10,000 to AED 300,000 will apply. If they fail to meet the requirements for consecutive years, the penalties will increase and might force the authorities to suspend, revoke or deny renewal of an entity’s license.)

(In the case of new entities, regulations must be complied with upon receiving its trade license.)

This legislation (collectively, referred to as the “Economic Substance Regulations“) were issued in response to the UAE’s inclusion in the European Union’s list of non-cooperative jurisdictions for tax purposes, and their aim is to facilitate tax transparency and fair tax competition in the UAE’ The Economic Substance Regulations apply to natural or juridical (legal) persons, including all UAE onshore and free zone companies, branches, foundations, non-profit organisations and partnerships (referred to as “Licensees“) that carry out one or more of the following “Relevant Activities” in the UAE -see below for the details. With the introduction of ESR, UAE has been removed from the blacklist of tax havens.

BEPS [Base Erosion Profit Shifting)] Base Erosion Profit Shifting directives are regulations issued by the Organization for Economic Cooperation and Development [OECD] to combat corporate policies for Tax Planning which would shift the profits of companies from low tax rate jurisdictions to high tax jurisdictions. Thus “eroding” the tax base in high tax jurisdictions.

The appropriate regulatory authority varies depending on the type of Relevant Activity and the location in which it is undertaken. Each regulatory authority will set out the form of the reports to be filed and the mechanisms for submitting such forms.

What is the economic substance test?
The economic substance test requires a Licensee to demonstrate that:
• the Licensee and the Relevant Activity are being directed and managed in the UAE;
• the relevant Core Income Generating Activities (“CIGAs“) are being conducted in the UAE; and
• the Licensee has an adequate number of employees and adequate physical assets and expenditure in the UAE.

Licensees carrying out a holding company business or a high risk IP business are subject to different economic substance test requirements.

See: https://www.mof.gov.ae/en/StrategicPartnerships/Pages/ESR.aspx for some useful documents including a flow chart.

The Regulations require UAE onshore and free zone companies and other UAE business forms that carry out any of the “Relevant Activities” listed below to maintain an adequate “economic presence” in the UAE relative to the activities they undertake.

Relevant Activities:
• Banking Business
• Insurance Business
• Investment Fund management Business
• Lease – Finance Business
• Headquarters Business
• Shipping Business
• Holding Company Business
• Intellectual property Business (“IP”)
• Distribution and Service Centre Business

The Regulations provide a definition to each of the above Activities. The provisions of the Regulations shall not apply to Companies in which the Federal Government of the UAE or the Government of any Emirate of the UAE, or any governmental authority or body or any of them has at least 51% direct or indirect ownership in their share capital.

Entities that are governed by the Regulations will need to submit a notification to their Regulatory Authority (defined under Cabinet Decision No (58) of 2019 issued on 4 September 2019) from 1 January 2020 onwards, and prepare and submit to the same Regulatory Authority an economic substance declaration within 12 months from the end of their financial year (e.g. 31 December 2020 for entities with a financial year ending 31 December 2019).

An entity is not required to meet the economic substance test and file an economic substance declaration for any financial period in which it has not earned income from a Relevant Activity. Failure by an entity to comply with the Regulations shall result in administrative penalties, spontaneous exchange of information with the Foreign Competent Authority (as defined in Article 1 of the Regulations), and potential suspension, revocation or non-renewal of its registration.

In the DIFC, the ESR will be administered by the Registrar of Companies (“Registrar”) for all DIFC entities, including entities that are regulated by the DFSA. Key points to note about ESR and how to prepare your business for it :
1. All DIFC entities are required to submit an economic substance notification by 30 June 2020 in the DIFC Client Portal
2. The UAE Ministry of Finance has issued a Relevant Activities Guide which should assist you in determining whether your business conducts a relevant activity and falls within the scope of the ESR.
3. Your business may also be required to file an economic substance return (“ES Return”), within 12 months of your financial year end, to demonstrate that your business meets the ESR requirements. Information relating to the ES Return will be issued in the second half of 2020.

There is a requirement for a business to use the “Substance over Form” approach when evaluating whether they undertake a relevant activity or not. This means that companies will not only be evaluated on what activities are stated on their commercial license but their activities will be evaluated and ESR applied accordingly.

It is not a requirement that a UAE entity is directly engaged in the performance of a relevant activity directly. When an entity is earning income passively from a relevant activity, it will be sufficient for the application of Economic Substance Regulations [ESR].All Entities which assess that they are involved in the performance of a Relevant Activity will carry out the Economic Substance Test for Economic Substance Regulations [ESR].

The Economic Substance is composed of two parts:
1. The Direct and Managed Test:
The Entity needs to be directed and managed in the UAE with regards to the relevant activity carried out in the Emirates.

2. The Core Income Generated Activities Test [CIGA]:
1. The Entity that performs the relevant activities for the purpose of application of Economic Substance Regulations [ESR], need to demonstrate that the CIGA’s are undertaken in the UAE.The activity which constitutes as a CIGA varies with the activity being performed.

The Entities which exist in the United Arab Emirates and carry out relevant activities within its jurisdiction need to follow certainly and comply with certain reporting requirements. The entities will be required to submit an annual notice to their Regulatory Authority indicating that they are carrying out a Relevant Activity in the preceding Financial Year and whether there has been any Income from the Relevant activity that has been subject to Taxation outside the United Arab Emirates.

UAE entities that qualify for an exemption from the Economic Substance Regulations, or those that did not earn any income from their Relevant Activities will still be required to file a notification with the Relevant Authority.

UAE Entities which qualify for submission of notification, and those that earned any income from the same, will also be required to file an Annual Economic Substance Return. The purpose of the Return is to make an assessment of the requirements of economic substance regulations are met, the income earned, qualifications of the staff involved, and information about the premises and other assets used in carrying out the relevant activity.

What are the Penalties for Non-Compliance of [ESR]?
In addition to an exchange of information by the UAE with countries which are a member of Organization for Economic Cooperation and Development [OECD] to remove the possibility of Base Erosion and Profit Shifting, failure to comply will cause the levy of administrative penalties not less than 10,000 AED and not more than 50,000 AED for failure to comply for the first year. In case of failure to comply with ESR, the minimum amount of penalty will be increased to 50,000 AED and the maximum amount to 300,000 AED. In addition to this, additional penalties, such as suspending, revocation of UAE Trade License may also be levied.

Dynamics 365 – most popular erp system with users in 2020 survey – ask Synergy Software Systems, Dubai

May 12th, 2020

Which ERP Systems Are The Most Popular With Their Users In 2020? the title of a recent
Forbes reports which indicates that 84% of Microsoft Dynamics 365 for Finance and Operations users are the most likely to recommend their ERP system to industry colleagues evaluating ERP solutions.

Call us: on 0097143365589 to find out how we are helping organisationsto digitally transform, optimise business process workflows and seamlessly connect with their customers, stakeholders and teammates.

No change to end of life support for Ax 2012 – plan your migration with Dynamics Gold Partner Synergy Software Systems

May 11th, 2020

Coronavirus tis impacting many IT project for Dynamics AX customers migrating from legacy versions of Ax 4/2009/2012 to dynamics 365.

Be aware that extended support plans for Dynamics AX 2009 Service Pack 1, AX 2012, and AX 2012 R2 are due to end on October 12, 2021. AX 2012 R3 users have until January 10, 2023. And Microsoft is advising customers these dates will remains in place, at least for now.

A Microsoft spokesperson provided this statement:

There is currently no plan to extend support further; however, we continue to monitor market needs including impact of the current COVID-19 pandemic related to support for Dynamics AX 2009 and Dynamics AX 2012.

So while the legacy versions are robust they will increasingly be incompatible with the latest versions of operating systems and browsers, and SQQL database and be increasingly vulnerable to malware and cybercrime. The coronavirus pandemic is affecting projects in many ways especially for global projects, for example: travel/quarantine, lockdowns and curfews on working, the need for remote collaboration, and e learning, and for global rollout more use of local partners.

There is no immediate end in sight so projects and timelines will be impacted for at last another year in which case we strongly advise you start your preparations for migration as early as possible. there is mush to consider: the on premise vs on cloud decision is now of greater importance, environmental sizing for cloud or on premise needs is significantly different as is new licensing and features for D365, new security set ups, code and data migration, project methodology via LCS , budgetting and project planning all take a lot of time.

The new challenges are accelerating different ways of working and some Business Process re-engineering should also be considered- e-commerce, Robotic Process automation, Lean manufacture, cross platform and application processes, self service, vendor collaboration, Customer portals, increased use of smart phones and mobiles from bar cod e driven WMS operations to Advanced analytics on your phone anytime anywhere any devices. To compete needs omni channel tailored services – there has never been a greater need for increased cost control, efficiency, and customer service. Start the process now while you can – as deadlines get nearer there will be backlog of customers seeking to upgrade and shortage of available resources both internally and externally.

6-Month Extension for aging versions of Microsoft end-of-support dates.

April 23rd, 2020

When Microsoft products reach their end-of-support dates (known as the end of “extended support”), they continue to function, but Microsoft stops issuing free patches. Security updates stop arriving, which could pose problems for organizations. In response to the “current public health situation,”. Microsoft announced this week that support deadlines that were due in May now fall toward year’s end.

Microsoft’s announcement on extending the Dynamics 365 Customer Engagement legacy Web client by two months also noted that Microsoft will be “simplifying the ability for Dynamics 365 Finance, Supply Chain Management, and Commerce customers to pause updates for an extended period.” However, the document just states that subscribers can pause for “up to three consecutive updates,” without further elaboration.

Microsoft announced earlier this month that it was delaying ending support for the older Transport Layer Security protocols versions 1.0 and 1.1, until the second half of 2020. The switch will have an affect on Microsoft’s browsers and Office 365 products.

Office 2010 Support Still Ends in October
Microsoft issued a reminder that Office 2010 for Windows and Office 2016 for Mac both will reach their end-of-support date on Oct. 13, 2020. They aren’t getting extensions. These Office users face an additional problem, namely that Microsoft plans to end the connections of those products with various Office 365 services on that same Oct. 13, 2020 date. Users should shift to newer productivity-suite products, Microsoft advised.

Microsoft’s announcement:

Also, as previously announced, after October 13, 2020, customers will need to have Office 365 ProPlus,[1] Office 2019 or Office 2016 to connect to Office 365 services. Microsoft will not take any active measures to block legacy versions of the Office client from connecting to Office 365 services, but these older clients may encounter performance and/or reliability issues over time. For related Office client support timelines, see the Office support dates matrix.

Microsoft is planning to rename Office 365 ProPlus as “Microsoft 365 Apps for enterprise” on April 21. This along with other Office 365 name changes, were announced last month.

Financial reporter Dynamics 365 Finance -ask Synergy Software Systems

April 15th, 2020

There are many module specific reports.
In addition, there is an inbuilt GL report writer “Financial reporter” (formerly management reporter but now part of the core database) which you can use to create multiple hierarchical dimensional drilldown reports,

Out of the box reports Financial reporting provides 22 default financial reports. Every report uses the default main account
categories. Y

Either use these reports as is or as a starting point to adapt for your financial reporting needs.
In addition to the traditional financial statements, such as Income statement and Balance sheet, these default reports include reports that show the different types of financial reports that you can create.

12 Month Rolling Single Column Income Statement – View an organization’s profitability for the past 12 months in a single column.
12 Month Trend Income Statement – View an organization’s profitability for each of the last 12 months. These 12 months can span more than one fiscal year.
Actual vs Budget – View detailed balance information for all accounts for the original budget, and compare the revised budget to actuals that have a variance.
Audit Details – View detailed balance information for all accounts. This report shows debit and credit balances in the reporting currency and the local currency, together with additional transaction information, such as the user ID, the user who last modified the data, the date of the last modification, and the journal ID.
Balance List – Default View detailed balance information for all accounts. This report shows opening and closing balances, and debit and credit balances for the current period and year to date, together with additional transaction information, such as the voucher.
Balance Sheet – View the organization’s financial position for the year.
Balance Sheet and Income Statement Side by Side – Default View the organization’s financial position and profitability for the year side by side.
Cash Flow – Gain insight into the cash that is coming in to and going out of the organization.
Detailed JE and TB ReviewView opening balance and activity information for all accounts.
Detailed Trial Balance – View balance information for all accounts that have debit and credit balances, and the net of these balances, together with the transaction date, voucher, and journal description.
Expenses Three Year Quarterly Trend – Gain insight into expenses for the past 12 quarters over the previous three years.
Financial Captions JE and TB Review – See an overview of the balances and activity for the asset, liability, owner’s equity, revenue, expense, gain, or loss financial captions.
Income Statement – View the organization’s profitability for the current period and the year to date.
Ledger Transaction List – Default View detailed balance information for all accounts. This report shows debit and credit balances, together with additional transaction information, such as the transaction date, journal number, voucher, posting type, and trace number.
Ratios –View the solvency, profitability, and efficiency ratios for the organization for the year.
Rolling 12 Month Expenses – Gain insight into expenses for each of the last 12 months. These 12 months can span more than one fiscal year.
Rolling Quarter Income Statement View the organization’s profitability on a quarterly basis for the past year and the year to date.
Side by Side Balance Sheet – View the organization’s financial position for the year. This report shows assets and liability, and shareholder equity side by side.
Summary Trial Balance – View balance information for all accounts that have opening and closing balances, and debit and credit balances together with their net difference.
Summary Trial Balance Year Over Year – View balance information for all accounts that have opening and closing balances, and debit and credit balances together with their net difference for the current year and the past year.
Weekly Sales and Discounts – Gain insight into sales and discounts for each week in a month. This report includes a four-week total.
Budget Funds Available – View a detailed comparison of revised budget, actual expenditures, budget reservations, and budget funds available for all accounts

You will be surprised how fast you can learn- 2 days is enough to get you started creating professional reports -call Synergy Software Systems 0097143365589

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Remote wrorking through covid-9 and beyond with Teams and Windows virtual desktop

April 13th, 2020

Recent world events such as the 2020 COVID-19 coronavirus outbreak highlighted need for workers to have access to their tools as well as their colleagues without being able to go into the office.

Large corporations have asked their workers to stay home to reduce the spread and risks associated with the virus.

This is one of the features of the cloud we don’t need to be on-site to be working. Emails, software, documents, etc. are now accessible from anywhere.

This has led to a new concern that businesses have: how to collaborate effectively? For example to communicate to and within a specific group, about a specific project on a recurrent basis; and you might need to return to have conference calls, or team presentations, and to collaborate on documents and also view emails to keep track of all that has been shared and done for that particular project.

FlexJobs reports an increase of 44% in remote work in the United States over the past five years and a 91% increase over the past ten years.

In Canada, 47% of employees work outside of their office for half the workweek, and 39% work mostly from home.

On a global scale, 56% of companies allow employees to work remotely, and 52% of employees do so at least one day a week.

With today’s changing business climate, companies need to optimize their capability for remote work. This will ensure they can support their employees in any circumstance, whether there is a sudden crisis that requires remote work, or they simply want to make the option of flexibility available to their employees.

Microsoft Teams. Teams is a chat-based collaboration tool that provides global, remote, and dispersed teams with the ability to work together and share information via a common space. You can utilize cool features like document collaboration, one-on-one chat, team chat, and more. Microsoft Teams is also fully integrated with many other Office 365 services, such as Skype, SharePoint, Exchange, and Yammer.

Its what we use ourselves.

Some core capabilities are included in Teams:

Chat – Enjoy public and private conversations with your teams. The deep integration of Skype video into the application brings you popular social features, such as adding emojis and custom memes to your discussions.

Hub – Teams offers a shared workspace for the various applications in Microsoft Office including PowerPoint, Word, Excel,
Planner, OneNote, SharePoint, Delve, and Power BI. This feature gives you and your teams the option to work natively without having to stress about toggling between applications as you try to get projects completed.

To start using Microsoft Teams, contact us for a subscription them log into your Office 365 Portal with your credentials, look for Teams under the list of add-ins. Click on it to log in and configure the settings.
we even give you a Synergy fast start guide.

Microsoft Teams was built for today’s diverse workforce. The methods that organizational teams use to communicate and collaborate has gone through immense changes over the years; traditional hierarchies are dying out leaving room for flatter organizational structures and thus making the rapid flow of information and communication even more important. Teams provides you with an open, digital environment that makes work integrated, visible, and accessible across the board. With Teams, everyone around you will always be in the know.

At the core of this and every other service delivered through Office 365 are the 3 famous G’s:

Governance – Features like E-Discovery are added to ensure the applications are secure and meet various compliance requirements.

Graphs – Everything you do inside the Office 365 Suite is captured as a signal for content discovery across applications.

Groups – You can create groups made up of internal or external users, and then collaborate with the same group and access products in the Office 365 Suite.
Teams is already a part of the Microsoft Group, thus making all your data and communications accessible through Microsoft

Graph and Office 365’s centralized governance and management console. This is where Teams makes integrating solutions easier for you – it belongs to a robust platform. You’re not signing up for the average stand-alone solution.

Microsoft Teams provides a versatile conversation experience. You will be able to enjoy persistent threaded conversations. Looking at it from a broader point of view, every conversation you have within Teams automatically becomes information assets and are saved. These assets are searchable via Microsoft Graph. These conversations are visible to everyone on your team, but you also have the option of launching private discussions.

Additionally, Team’s deep Skype integration brings you video and voice capabilities plus a wide variety of modern visual communication tools that will help increase engagements with your team members. You are able to communicate with items like GIFs, stickers, emojis, and custom memes.

The ability to meet virtually is an important and cost-effective feature for businesses today. Teams gives you a view of your scheduled meetings, the timing, the subject, and a list of other persons who’ll be attending.

About 24 bots with a variety of functionalities are available to help increase productivity. There’s the T-Bot, which can answer most basic and frequently asked questions about Teams, Polly Bot for polling co-workers, Statsbot for delivering scheduled reports via sources, such as Salesforce and Google Analytics, and Growbot, which allows the exchange of kudos with your co-workers.

When you become a full member of an Office 365 Group, you experience the full depth and breadth of Office 365: PowerPoint, Excel, Word, Planner, OneNote, SharePoint, Delve, and Power BI. Teams was constructed around the idea of leveraging the maximum capability of Microsoft Graph. So, your workgroups and teams can have the ability to share insights, intelligence, and data anywhere within the Office 365 suite.

Available on both Android and iOS (audio only), Teams provides a simple and easy-to-use app that allows you to chat with your team via text, have a voice conversation, or a video meeting.

Teams gives you a platform with options for extensibility and open APIs with general availability. Through the leveraging of Microsoft Exchange’s Connector model, Teams can provide you with updates and notifications from third-party services like GitHub and Twitter.

Security is another area in which Microsoft Teams stands apart from its competitors and ensures your peace of mind. You will always be provided with cutting-edge security and compliance capabilities when you use any of Office 365’s platform services. Your data is encrypted while in transit and at rest. Teams and all other Office 365 services meet compliance standards including ISO 27001, HIPPA. SOC 2 and the EU Model Clauses. Teams is also a part of Microsoft’s global network of data centers which is said to have a transparent operational model. Your Teams account is provisioned within Office 365 and managed via the Admin console.

Windows Virtual Desktop
Windows Virtual Desktop makes it easy to access your desktop from anywhere because it is stored on a remote server, rather than being installed on a single device. You can access all Windows applications, programs, email, and data that are stored on the virtual desktop, no matter where you are. And this means you can sit at home and work as usual, no matter what is happening in the world.

Hosted on Azure, WVD is the only virtual desktop that has been created for Windows 10 and optimizes Office 365 ProPlus. It offers a multi-session Windows experience, and once deployed, you can easily access it using any browser.

WVD:

Windows Virtual desktop allows multiple users to connect to the same virtual machine and have a virtual session together
- Makes it possible for a user using a local desktop to also log into a virtual desktop
- Is inexpensive
- Offers the same enhanced, multi-layered security Azure provides, with a private VPN network so employees can access sensitive data and information
- WVD offers full flexibility and the ability to maintain continuity of work, whether an employee is stuck home with a sick child or forced into isolation due to a pandemic.

Through Teams we are still able to process you inquires and provide supoport.
call us to learn more: 0097142265589

Synergy Support during covid-19 lockdown

April 6th, 2020

As a precautionary measure instructed by our Government for COVID-19 to be Safe at Home to protect our staff and to protect the community Synergy, consultants are instructed to work from home for at east the next two weeks.

To help us to provide continuous support please follow these guidelines to ensure our queries are recorded and assigned to be addressed in addressed as soon as possible.:

1. Send an email with a clear description in the email Subject line”, which will be helpful to track the email chain.
2. Please mention any internal issue/ticket number assigned, the user, and as much detail as possible e.g. transaction detail such as: order number, vendor code, item code – take a screenshot – copy any error message and attach those details to the email. Better still record the steps e.g. with e.g. webex, or task recorder.
3. If you are not on your work telephone number, or email, e,g when working from home yourself, then ensure you provide contact information for us to reach you.
4. To understand the issue, we may need to connect to the user PC through a screen sharing app such as Microsoft TEAMS, or Go To Meeting. Please ask your admin take appropriate action to ensure we can dial in remotely to your systems if needed, Even when located elsewhere they will also able to join such sessions.
5. Every request is given a ticket number and is then assigned to a consultant. For follow up communication please mention the ticket number. That will make it easier for us to find and review the details and actions to date. It’s possible that more than one consultant may be involved and they will be working remote from each other. This will save time for everyone .
6. Once the support request/ issue is resolved, upon receipt of confirmation email, the request will be closed.
7. When needed to discuss pending issues we will also be available to have a conference call via Microsoft Teams. issues @ mutual agreed time.
6. All support request to be sent to Axapta.support@synergy-software.com and we suggest copy in the lead consultant and account manager with whom you normally deal’
7. Please circulate this information to respective users and department heads, so that everyone working from home is aware that we are still available to support you as best we can and that they know how to help us, to help them.

SQL Server 2016 SP2 Cumulative Update 12

April 1st, 2020

SQL Server 2016 SP2 Cumulative Update 12 contains some useful fixes:

SQL Server can shut down when you hit the max number of sessions
SQL Server can shut down due to lock conflicts during error message processing
“SQL Server crashes frequently” when you check a clustered columnstore index for corruption
AGs may have “interruption” – I guess that means the AG stops replicating, but it’s not clear from the KB article.
Stack dumps when transaction replication has a heavy workload on the publication database
Stack dumps when you query persisted computed columns
Stack dumps when you run a batch mode query with multiple joins (that’s columnstore indexes in 2016)
Scalar functions run slower than they did on SQL Server 2008 R2
Non-yielding scheduler when the primary AG replica runs low on memory
AG may think there’s a missing log block when the database isn’t very active
AG automatic seeding may fail
AGs with persistent log buffers: “all of the secondaries in the AG become unavailable”
Change tracking auto cleanup causes access violations and stack dumps
Access violations when Extended Events tries to capture query text on busy servers
Error when stored proc in database A pulls data from database B while being audited in database C
Stack dumps when you alter database-scoped configurations
Incorrect statistics histograms when they’re updated in parallel – which also means that after you apply this CU, you should probably update your statistics.
There’s also a new feature: the default system health Extended Events session can store way more data now, AND you can edit how much it holds!

SQL Server 2016 SP2 Cu12 is available

March 1st, 2020

There’s a new feature: the default system health Extended Events session can now store a lot more data and you can edit how much it should hold.

Several hotfixes
• SQL Server can shut down when you hit the max number of sessions
• SQL Server can shut down due to lock conflicts during error message processing
• “SQL Server crashes frequently” when you check a clustered columnstore index for corruption
• AGs may have “interruption”
• Stack dumps when transaction replication has a heavy workload on the publication database
• Stack dumps when you query persisted computed columns
• Stack dumps when you run a batch mode query with multiple joins (that’s columnstore indexes in 2016)
• Scalar functions run slower than they did on SQL Server 2008 R2
• Non-yielding scheduler when the primary AG replica runs low on memory
• AG may think there’s a missing log block when the database isn’t very active
• AG automatic seeding may fail
• AGs with persistent log buffers: “all of the secondaries in the AG become unavailable”
• Change tracking auto cleanup causes access violations and stack dumps
• Access violations when Extended Events tries to capture query text on busy servers
• Error when stored proc in database A pulls data from database B while being audited in database C
• Stack dumps when you alter database-scoped configurations
• Incorrect statistics histograms when they’re updated in parallel – which also means that after you apply this CU, you should probably update your statistics.

Cumulative updates (CU) are now available at the Microsoft Download Center.

Only the most recent CU that was released for SQL Server 2016 SP2 is available at the Download Center. Each new CU contains all the fixes that were included togetrher with the previous CU for the installed version or service pack of SQL Server.
•Microsoft recommends ongoing, proactive installation of CUs as they become available: •SQL Server CUs are certified to the same levels as Service Packs, and should be installed at the same level of confidence.
•Historical data shows that a significant number of support cases involve an issue that has already been addressed in a released CU.
•CUs may contain added value over and above hotfixes. This includes supportability, manageability, and reliability updates.

•Just as for SQL Server service packs, we recommend that you test CUs before you deploy them to production environments.
•We recommend that you upgrade your SQL Server installation to the latest SQL Server 2016 service pack.

Be prepared for Potential Iranian Cyberattacks

January 10th, 2020

The drone attack as Suleimani was visiting Baghdad last week is widely expected to prompt counterattacks of some sort from Iran, with Iranian leaders vowing as much in recent days. One of the most rapid ways that Iran can respond is through attacks on computer systems of U.S. businesses and government agencies

The U.S. agency in charge of cybersecurity urges organizations in the United States to prepare for potential attacks from Iran in response to the American drone killing of General Qassim Suleimani.

The Cybersecurity and Infrastructure Security Agency (CISA) issued its warning, “Potential for Iranian Cyber Response to U.S. Military Strike in Baghdad,” on Monday afternoon. CISA is a federal agency created in 2018 to coordinate with other government entities and the private sector on cybersecurity and critical infrastructure protection.

The drone attack as Suleimani was visiting Baghdad last week is widely expected to prompt counterattacks of some sort from Iran, with Iranian leaders vowing as much in recent days. One of the most rapid ways that Iran can respond is through attacks on computer systems of U.S. businesses and government agencies. However, proxy attack on perceived USA allies, or major USA technology firms also have to be considered.

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With growing and ever more sophisticated and expensive attacks, and increasingly stringent legislation such as GDPR with swinging data breach penalties, the risks of international war by cybercrime have gone up another notch.

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