Archive for the ‘HR and Payroll’ category

European Union General Data Protection Regulation (GDPR) – 2018 what should GCC countries consider?

May 30th, 2017

The UAE Ministry of Economy is raising awareness among private sector companies of the need to be ready for new European data protection rules, which comes into force one year from now.

The European Union General Data Protection Regulation (GDPR) is set to become law by May 2018. The new rules govern all companies in Europe, as well as all companies trading with European companies and individuals.

The GDPR was drafted to “harmonise the protection of fundamental rights and freedoms of natural persons in respect of processing activities and to ensure the free flow of personal data between Member States

The law includes strong penalties for either misuse of data, or failure to protect the personal data of customers, with fines of up to 4% of annual turnover, or 20m euros ($22m).

HE Juma Mohammed Al Kait, Assistant Undersecretary for Foreign Trade at the Ministry of Economy, noted that the regulation issued by the EU aims to protect the data of every individual in the EU.

This not only impacts companies operating in European countries, but includes all institutions and companies that conduct business, trade and investment activities within EU countries, including the UAE business sector linked with European trade relations.

Due to this, the Ministry is working on deepening its knowledge about the new legislation, its provisions and requirements, and aims to reconcile its operational procedures with European authorities, in adherence with the framework of the GDPR, before May 2018.

Al Kait emphasized the EU is one of the UAE’s most important trade partners. Trade between the two sides generated $65.8 billion in 2016 alone. The UAE has become one of the top 10 destinations for EU exports, and is home to over 41,000 European companies, in addition to over 121,000 EU citizens.

Penalties will also apply to information controllers and processors, including cloud software companies.

The new legislation also outlines terms of approval for the use of data, to prevent companies from using legally illegitimate terms, and gives both parties the ability to easily withdraw if desired.

The compliance world will change dramatically for a number of GCC organizations on 25 May 2018. In just over one year’s time GCC organizations that:
1.have a branch, subsidiary or single representative in the European Union (“EU”);
2.do not have a physical presence in the EU, but offer goods or services to data subjects in the EU; or
3.neither have a physical presence in the EU nor offer goods or services to people in the EU, but monitor the online behavior of data subjects in the EU, will have to ensure that they are complying with the European Union General Data Protection Regulation (“GDPR”).

Who is likely to be affected?

Based on the test set out in the GDPR, the new regulations will likely apply to a significant number of entities in this region.
Obvious examples include:
– major airlines that fly to and from the EU,
- hotel and tourism operators who promote travel to the region to EU data subjects,
- regional banks and other financial service companies that have branches in the financial centres in the EU and online.

Less obvious examples include:
- e-commerce companies that are able to accept payments in euros and deliver to the EU
- mobile apps that can be downloaded by users in the EU and which have access to a user’s contacts, photos or location data.

All of these businesses may need to comply with the GDPR and to mitigate the risk and cost of failure to do so.
If your organization is affected it has three main options:
1. wait and see i.e. do nothing (not advisable);
2.consider what it needs to do to ensure that it does not fall within the scope of the GDPR;
3. take immediate steps to prepare to comply with the GDPR .

For option (2), if your organization does not have an establishment in the EU and does not need to target or monitor EU data subjects then you ight consider making it very clear that your website or app is not for use by EU users (e.g. including geo-blocking EU data subjects).

for option (3), if you have not started the process of ensuring compliance by now, then there is a lot to do.

1.monitor business to consumer business practices, including:
- conducting a data protection audit,
- examining the legal basis on which it processes personal data and updates its privacy policies;
2.monitor internal business practices, including:
- review and update of agreements with data processors,
- implement processes for adoption of pseudoanonymization and privacy by design
- considering the legal basis on which it transfers personal data between jurisdictions;
3.establish compliant accountability processes, including”
- processes for record keeping,
- appointment of a data protection officer or EU representative and dealing with data subjects;
4.invest in infrastructure, including:
- how to determine the severity, and impact on data subjects of a data breach
- to establish robust security processes and procedures for notifying regulatory authorities and data subjects -

The need for compliance, especially for longer-term projects such as records of processing and compliant contracting, must be addressed as soon as is practicable.

Businesses that either operate, target customers or monitor individuals in the EU should :
• Audit: to identify key remediation areas.
• Record of Processing: This mandatory record will require significant internal resources, but will also help to plan and implement GDPR processes. .
• Consider Contract Renegotiations: The GDPR requires that contracts with data controllers include additional obligations. As companies come to renegotiate contracts, ensure that adequate data protection clauses are added.
• Review and update, where necessary, employee notices to be GDPR compliant. If you currently conduct criminal records checks, then review national laws where you operate to ensure you can continue to do so . There is an emphasis on transparency in the GDPR. Notices must be clear, concise and informative. Employees must be adequately informed of all data processing activities and data transfers and the information set out in Articles 13 to 14 must be provided. Criminal records can no longer be processed unless authorized by member state law.

Consider whether your organization is processing any sensitive personal data and ensure the requirements for
processing such data are satisfied While the grounds for processing are broadly the same as those set out
in the current Data Privacy Directive, the GDPR imposes new requirements to gain valid consent. Consent can be withdrawn at any time and systems must be able to handle withdrawal request.

• Review and update, where necessary, customer notices to be GDPR compliant
• Consider whether your notices have to accommodate “child-friendly requirements”. he GDPR requires parental consent for the processing of data related to information society services offered to a “child” (ranging
from 13 to 16 years old depending on the member state.
• Data privacy rights. The current rights to request access to data or require it to be rectified or deleted have been expanded to include a much broader right to require deletion (“the right to be forgotten”), a right not just to access your data but have it provided to you in a machine readable format (“data portability”). Versions of the existing right to object to any processing undertaken on the basis of legitimate interests or for direct marketing and the right not to be subject to decision based on automated processing are also included and expressly refer a right to object to profiling.
These must be clearly communicated in the notices given to data subjects, e.g. privacy policy
• Privacy by design. Ensure processes are in place to embed privacy by design into projects (e.g. technical and organizational measures are in place to ensure data minimization, purpose limitation and security)

Consider what data you hold in emails, in CRM systems, Social media.
What should be your data access use and retention policies?

Personally I think it will be great if this is a way to prosecute the perpetrators of all the spam nd phishing emails I get or at least to remove data form their lists!

3 new Microsoft tools to help you to move to the cloud.

April 18th, 2017

Here’s a breakdown of the three new Microsoft tools to help you move to the cloud faster and what they can offer businesses.

1. Free cloud migration assessment

This assessment will help customers to more easily find and to better understand their current server setups, to help them to determine the cost and the value of moving to the cloud. Once the servers are discovered, the tool can analyze their configurations, and give the user a report of the potential cost drop of moving to Azure.

Data center administrators can export the results of the assessment into a customized report. The report could provide some valuable data and statistics for a CIO conversation with the CFO.

2. Azure Hybrid Use Benefit

This tool should save users money on their cloud deployments. Customers can activate the Azure Hybrid Use Benefit in the Azure Management Portal,It is available on Windows Server virtual machines in Azure, to all customers. “Use your on-premises Windows Server licenses that include Software Assurance to save big on Windows Server VMs in Azure. By using your existing licenses, you pay the base compute rate and save up to 40 percent.” the tool’s web page said,

3. Azure Site Recovery

Azure Site Recovery is meant to ease the process of migrating virtual machines to Azure. Applications running on AWS, VMware, Hyper-V, or physical servers can be moved. Additionally, a new feature in Azure Site Recovery will “allow you to tag virtual machines within the Azure portal itself, This capability will make it easier than ever to migrate your Windows Server virtual machines.”

Other features include automated protection and replication of virtual machines, remote monitoring, custom recovery plans, recovery plan testing, and more

Project failure? – what wait of find out, try a pre-mortem.

January 23rd, 2017

A recent survey by PwC showed that over 85% of Dynamics AX projects failed to achieve their core objectives.

Implementing Dynamics AX has been compared to performing open heart surgery on an organisation, where the stakes couldn’t be higher, and so the ‘physicians’ that are entrusted to give the ‘patient’ it’s new lease of life, need to be masters in their craft and highly experienced

the same is true of most erp systems, and indeed of most projects. There si always over optimism, and over confidence, and an assumptions of perfections, despite the copious evidence that other good companies made the same errors of judgement.

So before you start a project rather than wait to see how it pans out and then do a post mortem, instead do try holding a pre-mortem. Assume it did no go so well. Ask your project team/stakeholders to write down why.

In the re-project phase one a senior executive gives a green light to go ahead, dissenting voices tend to go quiet. Costs are negotiate down rather than risk management, contingency and quality built in.

A pre-mortem can help you find what people really think and inject a touch of realism, about challenges, realistic scope, time and resources needed. With concerns identified they can be addressed and the team who has to deliver will be much more committed with their concerns out in the open and a less rosy tinted outlook.

Gartner shows Microsoft Azure as a cloud leader for the third succesive year

September 23rd, 2016

Gartner has recently identified Microsoft Azure as a leader in the analyst firm’s Magic Quadrant for Cloud Infrastructure as a Service (IaaS), for the third year in a row, both based on both completeness of vision and the ability to execute.

Microsoft’s Azure cloud platform enables the creation of virtual networks, servers and machines, and supports multitenant storage, object storage and a robust content delivery network for both Microsoft and other vendor solutions. Azure also provides advanced services such as machine learning and Internet of things.

The Azure infrastructure has security integrated from the ground up, and all data, whether at rest or in transit, is strongly encrypted. All of offerings are supported by a leading-edge Cyber Defense Operations Centre that monitors customer infrastructure around the clock.

Gartner’s announcement comes at a time when the Gulf region is taking strident steps towards cloud infrastructure adoption. Saudi Arabia plans to invest $2 trillion in IT projects in the coming years, with a significant portion to be invested in cloud. Meanwhile, the United Arab Emirates will see a gradual growth in IT spend from now until 2020, according to a report from BMI Research. A compound annual growth rate (CAGR) of 3.4 per cent is expected.

An accompanying decline in hardware sales together with BMI’s prediction that SaaS will take an increasing share of software sales, and strongly indicates a decisive shift to cloud for the GCC.

When Microsoft announced the G series of virtual machines, back in Q1 of 2015, it represented the most memory, highest processing power and the largest local SSD capacity of any VMs then available in the public cloud. The G series, allowed Azure to lead the market with continued innovation also supporting SAP HANA workloads up to 32 TB. Azure has industry-wide recognition too for its support of Linux and other open-source technologies having nearly one third of all Azure VMs on Linux boxes.

Gartner’s report singled out Microsoft’s “rapid rollout” of these new features and many others, signaling that the company’s brand and history, both with its customers and with its delivery of enterprise-class solutions and services, combine to allow the company to ‘rapidly attain the status of strategic cloud IaaS provider’.
“Microsoft Azure encompasses integrated IaaS and PaaS components that operate and feel like a unified whole,” Gartner analysts wrote.

Microsoft has been rapidly rolling out new features and services, including differentiated capabilities. It has a vision of infrastructure and platform services that are not only leading standalone offerings, but also seamlessly extend and interoperate with on-premises Microsoft infrastructure (rooted in Hyper-V, Windows Server, Active Directory and System Center), development tools (including Visual Studio and Team Foundation Server [TFS]), middleware and applications, as well as Microsoft’s SaaS offerings.”

Gartner’s analysts also cited Microsoft’s “deep investments” in engineering and “innovative roadmap” as crucial factors in the company’s current IaaS market standing. The report further recommends Microsoft Azure for General business applications and development environments that use Microsoft technologies; migration of virtualized workloads for Microsoft-centric organizations; cloud-native applications (including Internet of Things applications); and batch computing.

Microsoft is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organisation on the planet to achieve more.

Microsoft Gulf opened its Dubai-based headquarters in 1991 the same year as Synergy Software Systems.

For cloud hosting, or to back up to the cloud, or for applications like Dynamics 365 or Ax RTW (7) or Synergy MMS, or our xRM HIS, or Imaging storage, and Document management, or for cloud based monitoring of your clouds and on premise networks, find out how we can help with your move to the cloud.

Windows Server 2016 – Synergy Software Systems, preview.

September 19th, 2016

Microsoft will launch Windows Server 2016 at the upcoming Ignite event on September 26-30. (The event is sold out, but sessions will be available online).
Security is the main focus areas for this release. Windows Server 2016 includes layers of security that help prevent attacks and detect suspicious activity with new features to control privileged access, protect virtual machines and harden the platform against emerging threats.

- Better detect threats using Microsoft Operations Management Suite and new Windows Server 2016 security events
- Use Microsoft Operations Management Suite with the new Windows Server 2016 security events
- Protect credentials from ‘Pass the Hash’ attacks using Credential Guard and Remote Credential Guard:
- Deploy Shielded Virtual Machines
- Device Guard, helps to control what runs on your server so that you can lock down highly sensitive servers and make sure your environment is running authorized code
- Manage privileged identity using ‘Just Enough’ administration.

Why the ‘cloud’? What is a hybrid cloud? Ask Synergy Software Systems, Dubai

September 19th, 2016

Buy or rent?. On premise or SaaS.? The answer to the questions, for enterprise computing, goes in cycles. When mainframe computing was at its peak, many organizations did not own such expensive machines outright and many companies rented processing time on these machines when needed, an arrangement known as time-sharing.
Moore’s law changed that. The era of mini — and then micro — computing made processing power so cheap that many organizations chose to own. As enterprise computing infrastructures became more complex, and the cost and difficulty of finding expert IT staff increases, so renting or subscription as it now called, has come back into vogue once more, in the form of Software-as-a-Service (SaaS) and cloud computing

The terms “cloud” and “data center” may sound like interchangeable technical jargon or trendy buzz words. A data centre is ideal for those companies that need a customized, dedicated system that gives them full control over their data and equipment. Typically those with many integrations, and uncertain internet connections, and an internal IT team will consider this route. Since only the one company will be using the infrastructure’s power, a data centre is suitable for organizations that run many different types of applications and complex workloads.

A data centre, however, has limited capacity — once you build a data centre, you will not be able to instantly change the amount of storage, or processing power to accommodate for example significant changes in workload and data processing. On the other hand, a cloud system is scalable to your business needs. It has potentially unlimited capacity, based on your vendor’s offerings and service plans. When you are looking at big data processing for predictive analytics, of have high day end or seasonal workloads, then the ability to ramp up and down is important to avoid oversizing. For project based companies both the number of user licences required, and the processing power may vary from year to year. For a rapidly expanding company hardware and server room expansion and management is a challenge on premise.

In a recent IDC (International Data Corporation) Multi-Client Study, CloudView 2016) respondents to the survey said that they expect to increase their cloud spending by approximately 44% over the next two years, and 70% of heavy cloud users are thinking in terms of a “hybrid” cloud strategy.

The idea of a hybrid cloud is to get the best of on-premise deployment by leveraging cloud services. Some work is done on premise, some on the cloud e.g. BI or payment gateway. A combination of both public and private platforms, a hybrid cloud is meant to provide organizations with greater IT and infrastructure flexibility, as well as visibility and control over their cloud usage. The result should be that a, hybrid cloud enables business agility, including streamlined operations and improved cost management.

Sounds good but what does it all mean and what are the challenges? First let’s review some of the basics concepts.

Public Cloud
A public cloud is one in which the services and infrastructure are provided off-site, over the Internet. Data centre hardware is not owned by clients and so you face no capital expenses. Instead, providers sell hosting as a ‘utility’ or rental service. Providers offer maintenance, disaster recovery and backup, however basic this may be. This is typically a multi-tenant software solution. Individual company data sits in separate blocks in a common clustered hardware. Data for individual organisations is kept separate and protected with robust security. Breaches of data with a reliable provider are rare. However, some security standards are not suitable for very sensitive data, rigorous audit trails or industry-specific compliance.

A Public cloud is y used to host web servers or develop applications. It is attractive to small and mid-sized enterprises (SMEs) when they are happy to use out-of-the-box menu specifications. Virtual machines are configured quickly – often within hours. Some SaaS (Software as a Service) services are placed within a public cloud when they have high levels of built-in security.

Private Cloud
A private cloud is one in which the services and infrastructure are maintained on a private network. It operates on an isolated network and is extremely secure. It keeps data behind a firewall and is built either on-premise or in a ring-fenced section of a data centre. A Private cloud is a single tenant solution, with the hardware accessed by one, or multiple businesses. It’s an ideal solution for enterprise organisations or specialist firms with high levels of security and compliance. Clients generally maintain their own cloud system and own their hardware.

Security and compliance on private cloud is configured to meet compliance standards. Private cloud systems cost much more than public cloud and re-configuring is more complex and lengthy.

Hybrid Cloud
Hybrid cloud uses public and private cloud for different elements of computing. Only some elements will require high security and customisation but others will not. Hybrid cloud offers private cloud for sensitive data but keeps non-sensitive, generic data (e.g. customer literature) in a cheaper public cloud environment. Hybrid cloud is usually hosted by different cloud providers – one for public and one for private. Hybrid cloud benefits companies who experience seasonal spikes so extra computing power is deployed quickly and cheaply in public cloud while keeping sensitive information in its private cloud.

A Hybrid cloud is the biggest growth area in cloud computing for enterprise businesses. As servers become ‘smarter’, hybrid cloud is estimated to represent 75% of future enterprise cloud computing.

A Hybrid cloud does not mean failover to onsite, for which a failover solution or a clustered install is needed and the failover can be to any other site whether local, remote or on cloud. Nor does hybrid mean offline working on premise option.

IBM’s Institute for Business Value (IBV) polled more than 1,000 C-level executives to reveal that 78% of respondents deploy a cloud initiative that is fully integrated or coordinated — an increase from 34% in 2012. Enterprises may be embracing the cloud, but they are not yet fully invested in a cloud-only strategy. Across 18 industries, 45% of workloads are expected to remain on-premise in the near future.

A hybrid cloud deployment is a collaboration of public cloud, private cloud and traditional IT platforms that allow enterprises to customize a cloud solution that meets the particular needs of their company. The top motivating factors for adopting hybrid cloud solutions, according to the IBM study, include lowering the total cost of ownership, facilitating innovation, improving efficiency and meeting customer expectations.

Among the companies that embrace cloud computing, 76% responded that they were able to expand into new industries, 71% created new revenue sources and 69% supported new business models.

Security remains a concern, however, and has become a hurdle for companies and a deterrent from fully investing in the cloud. Nearly half of respondents expressed that security and compliance risks are a challenge in IBM’s study, while 41% of respondents expressed that the cost of the cloud was a deterrent and 38% feared a disruption to company operations by introducing a new cloud solution.

When survey respondents are segmented by performance, IBM concludes that twice as many high performers have fully integrated their cloud initiatives compared to low performers.

Nati Shalom, recently discussed in his post Achieving Hybrid Cloud Without Compromising On The Least Common Denominator, a survey that demonstrates that enterprises these days are often leveraging as many as six clouds simultaneously, and the list just keeps on growing with new technologies sprouting up by the minute. IT markets are not just moving to the cloud — they are moving to ‘clouds’,” said Ed Anderson, research vice president and Sid Nag, research director at Gartner in their report: “Market Trends: Cloud Adoption Trends Favor Public Cloud With a Hybrid Twist,” published August 4, 2016. “Evidence is mounting that as organizations mature in their usage of cloud services they are opting to use multiple cloud services, bound together through hybrid implementations.”

That’s why solutions like the Azure Stack, that are also geared towards multi-cloud scenerios in the context of app migration to the cloud from traditional data centers, especially while taking all of the enterprise-grade considerations involved in such a transition into account, are critical.

Many solutions don’t provide the extensibility and interoperability that enterprises need for future-proofing, application deployment portability among other popular use cases across clouds. Hybrid cloud itself has also has proven that it isn’t immune to future proofing with disruptive technologies arising every day

Azure users now have a set of building blocks for managing the entire application stack and its lifecycle, across clouds, stacks and technologies. And with Microsoft now having the most open source developers on GitHub, yup – ahead of Facebook, Angular, and even Docker – Azure is uniquely positioned to achieve this level of openness and interoperability.
This will also ultimately provide a higher degree of flexibility that allows users to define their own level of abstraction per use case or application. In this manner, cloud portability is achievable without the need to change the underlying code, enabling true hybrid cloud.

Fifty-five percent of CIOs surveyed by Gartner indicated that by 2020 they will structure more than half of their applications as SaaS or manage them in a public cloud infrastructure. To manage and govern public, private and hybrid cloud services requires a focus on cloud management. This, in turn, requires new roles, processes and technologies.

Key Employee roles for the Hybrid cloud
Database professionals to filter out business critical data from the data overload we have today. A Big Data Foundationprofessional will be familiar with – Hadoop and MongoDB.
Software developers no longer just push code, they are pivotal to the user experience and thus the user adoption of cloud solutions.
Information security managers must appreciate the risks involved with business data and discuss this across the organization (at all levels) to align key stakeholders in positions to invest in and implement security measures.
Enterprise architects. Today solution architects, need the skills to adapt to cloud computing and hybrid cloud environments. Companies want to avoid working with ad hoc systems implementations, and architects who understand cloud computing and all its service models are in high demand. to design a scalable and sustainable cloud infrastructure which optimizes the use of private and public cloud.
Business managers working in the cloud need to understand how the technical infrastructure supports the business strategy get the benefits of cloud computing to drive their objectives.

Microsoft’s Hybrid cloud blog: https://blogs.technet.microsoft.com/hybridcloudbp/2016/09/

If you are considering how the cloud can benefit your business then contact us to explore the many options.

Find out out about the new integrated Dynamics 365 offerings. e.g.
Ask about specific vertical solutions like Synergy MMS for hotel facility management, or 7 Medical HIS and imaging solutions
Host your applications in a secure managed cloud – with both fixed price or based on use billing.
Monitor your on site global networks with cloud based monitoring systems.
Use Cortana Analytics and Power BI to turn data into information.
Back up to the cloud.
Skype Business
and much, much more.

Dynamics Ax – Post Implementation reviews, audits, health checks, performance tuning.

September 14th, 2016

Synergy regularly undertakes reviews of Dynamics Ax projects, often to turnaround failing projects.

One of the benefits of a Dynamics AX Health Check service by Synergy Software Systems is that as an experienced and multi certified partner partner we see many different clients. Our long term relationships with Microsoft -since 1993 – and 14 years of working with Dynamics Ax -since v 2.5 Axapta gives us depth of relevant experience. We’re also on top of how Dynamics AX interacts with the Microsoft stack technology and we can leverage that experience and for our clients

We’ve of course see a wide variety of issues and situations but there are many common issues we can quickly pinpoint which means we can usually deliver quick wins.

As a consultant with more than 12 years of AX experience, and 30 plus years of erp experience across more than 40 countries I’ve come across many operational and technical challenges, that other people haven’t had the time or the opportunity to see. I spent my first year in consultancy devising a suite of audit methodologies, tools and checklists, and for several years was kept fully occupied with reviews of global company erp systems. So there are things that I would know to check in your system that may not be obvious and often a minor configuration policy change has significant impact on how a system per4forms in support of a business process.

Setting the standard

How do you know whether your system is running well, or as well as it should do? Who or what are you comparing against?
A consultant performing a Health Check will explore things like:
◾Are your batches running appropriately?
◾Have you allocated enough resources to that have?
◾Have you looked at your security within AX?
◾Have you looked at your event logs to see what is happening?
◾How are you deploying code?
◾ Are your licenses appropriate
◾ Is your system patching up to date
◾ What maintenance routines are in place?
◾ Are initial default settings no longer appropriate as the numbers of users or transactions and history data increases?
◾ Are there unused system features?
◾ Is there timely month end close?
◾ Does financial data reconcile tot he sub ledgers?
and much, much more.

What don’t you know?

There are many different areas that are reviewed during your Dynamics AX Health Check and it is meant to be more of an overall system-wide analysis, not just how is SQL doing or what are your queries doing?

All companies change over time, they open new branches, their staff changes, their customer base and products evolve. The regulatory and statutory requirements change, and technology offers new ways of working.

With a Health Check, another set of eyes will review and recommend. Sometime you are so close to a problem you can live with it and not notice how it is deteriorating.

Identify performance and operational risks, downtime. The true value of a Dynamics AX Health Check by an experienced resource is the potential for increased productivity from your team and a system that operates at maximum performance.

Learn more about a Dynamics AX Health Check or Performance review for your company.

HR and Payroll for U.A.E. and G.C.C – Synergy Software Systems

August 16th, 2016

In the last 12 months more than 30 companies in Dubai and Abu Dhabi have implemented the Synergy Software Systems localiised HR and Payroll solution built inside Dynamics Ax 2012 .

The solution has added more reports, more workflows, and Power BI analysis.

If you need a proven HR and payroll solution, then call us on 00971 43365589

Support for Microsoft Dynamics in the U.A.E. – Dubai – and the G.C.C and more -Synergy Software Systems

June 9th, 2016

“Go with Synergy and sleep at night.”

That mantra was propagated by our customers in the 90s and is still the message today – that is why:
- we have many customers who have been with us over 10 years and some over 15 years.
- we received the Highest Customer Satisfaction Award from Microsoft
- we attained President’s Club status (top 5% of Partners globally)
- we are the only Dynamics Ax partner in the Middle East accepted into Ax Pact
- we are the only Middle East Dynamics partner to attend Connect at Seattle last year
- we regularly work with Microsoft’ s global platinum partners to assist their deployments in this region.

The reasons are simple.
Our business is built on support, not on selling licenses.
We don’t outsource,
We don’t use temporary staff
We don’t use freelancers
All our consultants are centralized, in large modern offices, in the heart of Dubai
We support customers globally with web dial in and screens sharing.
We maintain a support infrastructure for testing, patching analysis.
We participate in the Microsoft TAP programme for beta testing
Even the support receptionist is a Microsoft certified consultant
We support an manned CRM helpdesk -even the
If we can’t support it ourselves then we don’t implement
Those who implement and our know your people and your business and your build are there to support you.
We have the depth and breadth of skills that a small company cannot offer.
On average our consultants have more than 10 years experience
Our Dynamics team has more than 300 man years of relevant experience and numerous certifications

Synergy Software Systems -”Working together”
Find out why so many companies have benefitted from our post implementation project review to stablise their system to provide a firm platform to take them forward, so that they can leverage the full power of Microsoft Dynamics.
Let us help you to sleep at night.

Dynamics Summit 22 Mar 2016 – great success

March 22nd, 2016

Despite Heavy rain and a drive to the end of the Dubai Palm outer frond to get to the Waldorf Astoria venue, the summit had a packed attendance. It seemed that thunder and lighting had followed the attendees into the ballroom when a sound and laser show started the event.

The day started with presentations that highlighted the disruptive potential of technology, and how that can be leveraged through the scalable azure platform to brig together social listening, predictive analytics, Big data, Internet of Things, Cloud based multi platform any time anywhere Dynamics Ax Enterprise erp and CRM systems.

Key note speakers included:
Christian Pedersen, General Manger, Enterprise ERP, Microsoft
Siegfried Leiner Principal Program Manager, Dynamics CRM, Microsoft
Karim Talhouk Microsoft Business Solutions Director, Microsoft Gulf

Several videos featured other Microsoft speakers including Sathya Nadell as well as case studies of local implementations. This was followed by a panel discussion and a packed day of presentations.

Synergy Software Systems, a gold sponsor of the events, had a constant stream of visitors to their stand. Our rolling presentations showed Dynamics Ax and Dynamics CRM, and complementary solutions such as our incredible ACE construction BIM suite, Dox42 to enable end users to create richly formatted reports themselves in Microsoft Office rather than in their business systems for enhanced presentation without need for development cost, the BI4Dynamics pre-built report packs , and the Prophix produitised CPM solution.

At the end of a busy day Synergy Software Systems Director, Stephen Jones showed that despite the emphasis on the new html 5 user interface and technical architecture there are also quite a few functional tweaks to welcome in almost every module. To illustrate the general use of workspaces and the new UI he presented an end to end run through of Employee Lifecycle management in the HR module in the new release. He then showed some screens shots of Synergy’s localised Ax GCC Payroll and HR enhancements upgraded to the new release. He rounded off the packed 30 minutes with a look at the extensive capabilities of Power BI to analyse HR and Payroll data.

SQL Server 2005 extended support will end on April 12, 2016.

March 13th, 2016

Reminder that SQL Server 2005 extended support will end on April 12, 2016.
After this date, no security updates, hotfixes, or Microsoft professional support will be available for SQL Server 2005. Continuing to run the product after the end of support may expose your business to security risks, increased maintenance and operations costs, as well as compliance violations and possibly a fine.

To avoid the risks of running unsupported software, Microsoft recommends that you migrate to SQL Server 2014 or Azure SQL Database prior to April 12, 2016. You can find more information on how to plan your SQL Server 2005 migration at http://www.microsoft.com/sqlserverupgrade.

GESS Exhibition ( Global Educational Supplies & Solutions ) 2016

March 2nd, 2016

Gulf Educational Supplies and Solutions (GESS) opened yesterday and is being held under the patronage of his Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President of the UAE, Prime Minister and Ruler of Dubai, in partnership with the Ministry of Education, GESS and Global Education Forum (GEF). In its 9th edition, GESS provides the ideal platform for education professional worldwide to meet, find new products and services, and discuss a range of topics about education and its future.

H.E. Hussain Ibrahim Al Hammadi, Minister of UAE Ministry of Education, UAE and Synergy Software Systems Account Manager Sudhakar Raman at yesterday’s exhibition in Dubai. The event continues today and tomorrow.

H.E. Hussain Ibrahim Al Hammadi was appointed Minister of Education in 2014 by His Highness Sheikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai. He is also CEO of the Emirates Advanced Investments Group of companies.

Synergy Software Systems is a Microsoft President’s Club member and implements solutions for the Education sector, such as: specialised Admissions and Billing in Dynamics Ax, library system, classroom scheduling, as well as traditional enterprise solutions for finance, HR, payroll, CRM , T@A and the Office 365 suite of applications.

C Executive collaboration in erp selection

December 13th, 2015

A Gartner survey last year , “Survey Analysis: Critical CFO Technology Needs: 2014 Gartner FEI Study,” June 23, 2014, http://bit. ly/1Ga5I50 highlighted the importance of C level Executive collaboration when selecting an erp system.

A critical component of any successful technology integration project is teamwork—especially among those with decision-making power and departmental oversight. In the case of ERP, the CIO and CFO should work hand-in-hand to determine which solution is best positioned to support the business and technology requirements of teams across the enterprise. They also need to jointly provide the highest value for the technology dollar—affordable to purchase and implement, economical to operate (low total cost of ownership), and capable of facilitating long-term financial stability and growth.

While an organization’s Chief Information Officer (CIO) and Chief Financial Officer (CFO) may have differing perspectives on a host of issues, common ground can must be found between them to select and implement an appropriate ERP solution. Because both CIO and CFO are driven by role-specific ambitions and targets, reaching a mutual decision can prove challenging. To mitigate against differing points of view leading to a project delay or cancellation, the following recommendations are hints for CFOs and CIOs on how to reach a common ERP selection and implementation strategy:

1. Determine how each ERP option supports overall organizational strategy. According to the 2014 Gartner Financial Executives International CFO Technology Study, out of a survey sample of 210 executives, the CFO authorized 29 percent of IT investments. This surpassed even the CEO for decision-making in this space. CFOs are clearly interested in ERP costs in both the near and long term. The issues around how well each solution supports the company’s comprehensive goals for current and future operations are just as critical,. Analysis requires input from, and partnership with, the CIO ad other C Executives.

The CIO has to worry about wider issues such as compatibility, support, upgrade path, security, connectivity, reporting features and the day to operational costs, such as a/c/ energy support contracts, IT training and so on. There is also a strategic role to play to keep abreast of, and to leverage new technology to better leverage the deployment and use of the erp functionality e.g. mobility, predictive analytics, IoT Executives should eb able to articulate clearly how each proposed solution /functionality /feature either does or does not supports strategic growth.

To crystallise thoughts identify a realistic solution ROI.
That will help to set a budget early and help in priosiritising requirements, and must have vs nice to have features. It also helps to understand what is a sensible level of investment to drive the system in top gear rather than in 1st gear.

As CFOs take a more hands-on approach to technology decision-making, they are strategically prioritizing their options, and placing ERP software high on their list of potentially transformative tools. In the Gartner study, 47 percent cited enterprise business applications in the top three most important technology investments, with 23 percent putting them at the very top of the list. Forty-two percent of CFOs cited these applications as their most important technology investment over the next three years. Similar results are seen in surveys of CPM software, and the bottom line results also show that leaders in bottom line performance measures are those with the right systems.

CIOs and CFOs should both be looking for the same thing—ERP software that delivers the highest possible return on investment (ROI) with minimum risk, maximum agility, and scaleablity. A system that not only helps to compete today but that can adapt and grow with the business. Determining the required ROI for the business as well as the likely ROI of competing solutions goes a long way toward clarifying the value of available options. Similarly, a budget helps to narrow the software choices to those most likely to drive and sustain long-term growth and profitability or to ensure that additional investment in more features enhance rather than undermines the strategy. Budgets are not tablets of stone -they are acceptable benchamarks- that does not mean they cannot be changed if you have good reason. The key is to how will you decide and ROI is a good test.

3. Consider a solution with built-in Business Intelligence (BI) capability: When executives in the Gartner study were asked to identify the business priority they believed most required technology support, 62 percent indicated “facilitating analysis and decision making.” To this end, executives are increasingly looking to BI tools to capture insights across the enterprise, and realizing that ERP solutions such as Microsoft Dynamics AX provide this critical capability as a built-in feature. For both the CIO and CFO then, it will be paramount both to understand which software options include this functionality (and how deep that functionality goes) and to require vertically-focused expertise from potential vendor partners to determine which tool best supports the organization’s use case.

4. Schedule your ERP rollout to maximize the functionality that will provide the foundation to grow and to control costs: Given the potential disruption as major systems are implemented and adopted, CIOs and CFOs should bring together relevant information from their respective areas of expertise and influence to carefully plan a timeline for project planning, implementation, and support that protects against financial risks, system downtime, and process changeover lag. Gartner suggests a “pace-layered strategy” to minimize these types of integration risks, reduce costs, and maximize security. Under such an approach, companies can categorize each business application (including ERP) as a system of record, differentiation, or innovation, then apply differentiated management processes for each, driving more thoughtful, collaborative, and high-value integrations.

The Value of Executive Partnership in Driving Technology Investment

It comes as no surprise that a successful ERP deployment hinges on partnership—and that synergy among department leaders is essential to securing the executive approval, team unity, and partner relationships required to implement a successful and even transformative long-term software solution. By working together to identify common goals and arbitrate diverging viewpoints, CIOs and CFOs can ensure the final selected system is one that not only meets their individual needs, but is also optimally positioned to meet business requirements and operational objectives enterprise-wide, securing sustainable growth and profitability.

Filehold – ask Synergy Software Systems about document management for the U.A.E.

November 30th, 2015


Courier documents


Mobile document management

http://www.businessnewsdaily.com/8031-best-windows-document-management-software.html

“We recommend FileHold as the best document management system for businesses using Windows. We chose FileHold from dozens of document management system options.
Why FileHold?
Ease of use
FileHold is a self-hosted document management system for businesses using Windows computers. It has the same look and feel of programs you’re already accustomed to using, and the interface is designed specifically with Windows Explorer in mind. The filing structure incorporates the same cabinet, drawer, folder and subfolder approach that Windows uses. So, once the software is installed, employees should have no trouble grasping how to use and navigate it.
We like FileHold’s clean interface. It isn’t cluttered with icons or images. All you see when logging in is the file library running down the left-hand side of the page and a search bar along the top. The majority of the page remains blank until you start filing, searching for or opening documents. This approach keeps you on the same page the entire time you’re using the system. Many of the other systems we examined force you to toggle back and forth between pages depending on the task you’re working on.
The FileHold library structure is designed with Windows Explorer in mind.
Adding to the system’s ease of use are the MyFileHold folders, which are placed on top of the general library of cabinets and drawers on the left-hand side of the page. The MyFileHold section features separate folders for employees’ “favorite” documents, their checked-out documents, any alerts or reminders they have, the files they recently accessed and the files they recently added to the system. This provides a quick snapshot of the documents currently being worked on and the files that need immediate attention.
Each employee can customize various portions of the system with their personal preferences. This option isn’t offered by all of the document management systems we examined. When looking at specific documents, employees can choose the tools they want to be quickly accessible. Quick links can be added for a variety of tasks, such as adding files, linking documents together and checking out files. Additionally, you can choose the metadata attributes — like document type, version, number of linked files and the author — that are shown alongside the file’s name.
Filing documents within the software is simple and can be done in many ways. You can drag and drop files already on your computer or network, as well as scan documents directly into the system. The Microsoft Office integration also allows you to add documents you are working on in Microsoft Word, Excel, Outlook or PowerPoint with just a click of a button.

Dynamics Dubai Careers – Synergy Software Systems

October 4th, 2015

Synergy Software Systems is a member of the Microsoft President’s Club and has provided stable employment since we were founded in 1991. Synergy is also the also the oldest Microsoft Dynamics partners in the region and has an experienced stable consulting team that is respected globally for its knowledge delivery and support. This is reflected in our membership for several years as the Middle East partner for Ax Pact a global alliance of some of the best Dynamics partners.

Our practise continues to thrive and to expand into new verticals and geographies. If you are a seasoned consultant with 10 years or more professional and consulting experience and at last 5 years in Dynamics, or at the start of your career have strong academics in relevant subjects. Even better if you have proven documentation skills, product exposure, and can speak good English and ideally also Arabic or French and lot more! We provide an excellent learning and support environment but there is also strong peer expectation (and competition). The result is one of the most senior and stable consulting Dynamics teams, and customer bases (many with us more than 15 years).

Next year the future includes Dynamics CRM 2106, Dynamics Ax 7, Sql 2016, Edge browser, Windows 10 Office 2015, Cortana Analytics, Holo lens, and much, much more with an azure platform that is built to dominate the cloud. Where is your future. We also have other world class practices fr example Enterprise Time and Attendance.

Do you have what it takes to be a Synergy consultant? Don’t expect to start at the top – without the credentials but Synergy on our cv will give your worthwhile experience. There is still a global recession there are many troubled areas and refugees – try Dubai and Synergy Software Systems for challenging work, ongoing career enhancement and stable employment.